RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,076 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,076 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give no stars I would. As a recovery service I have had no problems. However I recently paid for them to fix the springs in my car. The service was awful. The mechanic moaned the whole time that he was so busy and that he was managing six others and was on his phone the whole time. He left and my car was making a weird popping sound. New RAC man comes out tells me it’s my top mount that the first guy ‘thought he fixed’ but not invoice so I’d have to pay for it. Off to my garage who inform me the spring they fixed was fitted the wrong way round hence the noise. Do not use them do not part with your money. I have made a formal complaint they say they will respond within TWENTY working days they currently HAVENT!”

Helpful Report

Posted 2 years ago

“Avoid at all costs. All they do is lie and bombard you with misleading text messages. Have been waiting since 8:30 this morning and now approaching 18:00 car has still not been recovered. They kept lying about trying to find a recovery truck and at 14:30 said it had gone to a trusted partner only for this to be another lie. Then promised 16:30 called back at 17:09 to be told we did not Say that and it is awaiting a job to Be booked. Absolute shambles. Wish I had just driven it to the garage with the fault and let the engine destroy itself.”

Helpful Report

Posted 2 years ago

“Phoned RAC at 7.30pm 08/07/23 about my breakdown about changing gears. I received lots and lots of text with target arrival by 22.58pm. After many calls by myself later, my case was referred to a trusted partner at 00.46 09/07/23. Trusted partner called at 00.21 and recorvery by 02.30. Recovered at about 03.20 by a very pleasant and polite driver from Richford Motor Services who drove us to South Mimms Services on the M25 for onward recorvery to our home and adviced calling RAC for arrival time for onward recorvery about 03.40ish. RAC said expected onward recorvery time was 08.28. After this time RAC just was unresponsive when called. At 04.30ish and after waiting for over 10 mins on the phone, I decided to see if I could make it home, a 20-30 mins drive. I had a gear problem and was not able to change gears, but to wait 5 hours at a motorway service station is ridiculous. I decided that driving in 2nd/3rd gear could be managed. At the service station, I made sure that I could engage 2nd and 3rd gear safely. I managed to drive home arriving at 05.30ish. RAC are a joke. There should be a NEGATIVE Star Rating. I will suggest Star Ratings from -5 to +5. In this case I will give RAC a -5. Will not use again.”

Helpful Report

Posted 2 years ago

“I reported the fault at 4.45pm and was initially told someone would be with me by 7pm. The patrol eventually arrived at 2.34am. The patrol was brilliant - polite, thorough and patient - I can't fault him. The customer service leading up to his arrival however, was abysmal. I waited for almost 9 hours at a motorway service station. I was fobbed off with assurances that my call had been escalated and then prioritised. I was told I would get call backs within 30 minutes and I didn't. I received automated text messages with the anticipated attendance time moving further and further away. After 8 hours I was told that because 'I was getting anxious', a taxi could be arranged to take me home with a patrol attending my car at the service station the next day. I refused this option as I had no confidence that anyone would actually attend the next day - which is when a patrol was finally dispatched (although I had to wait a further hour for them to arrive). All in all it was an extremely stressful situation. There didn't seem to be any sense that the long wait was anything out of the ordinary or unreasonable. I thought that lone females were given priority but this clearly isn't the case. I certainly won't be recommending RAC to anyone any time soon.”

Helpful Report

Posted 2 years ago

“Really awful service they seem to have really big problems with the systems they use and number of staff they have in the field. Computer generated Text messages are dished out every hour with fake promises to placate us customers and then escalated to a team that does not seem to exist. I used them as it was part of the Tesco Insurance package. I had used AUTOAID before then....and that's who I will use in the future Vote with your feet go somewhere else to get better service nothing can be worse then the RAC surely”

Helpful Report

Posted 2 years ago

“If I could leave no stars I would, for the first time in four years of cover with the rac I needed their services and support, everything was great until the most abnoxius ignorant person I have ever met turned up . Truly a real plonker. His name is Paul fielding his number is 1514. If he turns up ask for someone else.”

Helpful Report

Posted 2 years ago

“Worst company in breakdown companies in the history of breakdown companies by a country mile STAY CLEAR.Left a disabled person over 22hrs broken down at Gretna services with a broken fan belt YES 22HRS. The RAC constantly lied about coming out hour after hour constantly lied about the recovery being now at the highest level but still DID NOT TURN UP. This company is despicable and downright dangerous to be involved with. NOW JOINED THE AA If I can help one person NOT buy into there lies and NOT buy a policy then that helps a little. When eventually service did turn up fixed problem within half an hour so a shout out goes to him.If any newspaper or radio station wishes to pick up my story they can contact me through trust pilot I'M DONE WITH THEM”

Helpful Report

Posted 2 years ago

“Do not join th RAC. Twenty five phone calls made over one hour ,each one saying "line busy ". The Web site showed ," car not taxed ,therefore membership invalid ". My car is exempt from road tax due to it's age but the Web site didn't allow for this. I used a local recovery which arrived within the hour. The RAC is not fit for purpose”

Helpful Report

Posted 2 years ago

“I can’t even start to explain how much went wrong and in so many ways. Over 24 hours to get home. Don’t bother reading any more reviews just click on another service provider (anyone but the RAC).”

Helpful Report

Posted 2 years ago

“My daughter Broke down at 14:30 in Nottingham (returning from Uni with a car full of her possessions) and contacted RAC via App, Patrol man turns up 2.5 hours later to tell her he can't fix it and Recovery will be in touch within half an hour. More than 2 hours later after several calls she finally gets a call from the recovery team. At 20:50 after more calls Recovery truck turns up and loads her car. At 22:18 Recovery truck leaves my daughter and her car at services in Leicester!!! YES, YOU READ THAT BIT RIGHT THEY LEFT A YOUNG WOMAN ON HER OWN AT A MOTORWAY SERVICES LATE AT NIGHT WITH NO WAY OF GETTING HOME. No new recovery truck turns up after several calls and empty promises from RAC. RAC then advise her to leave the car as they will send an UBER. Daughter eventually arrives home without the car at 1:30 am. Saturday 24, we contact RAC to find out when the car will be recovered to the garage, they tell us today. The Car gets picked up but is then left in Northampton. After my daughter has been left around 30 texts by RAC and several calls and broken promises later the car finally gets picked up. Tuesday 28, the car is finally dropped off at the garage. I pay for family recovery to avoid this kind of circus, there is NO complaint phone number. I have submitted a complaint to RAC via email, and they have responded telling me they will review my complaint and get back to me within 8 weeks - gee thanks guys. I had a disappointing experience with the RAC customer service representatives that I spoke to. At their best, they were unhelpful, and at their worst, they were dismissive. It was evident that they were following a script and lacked a proper understanding of the situation. Avoid this company.”

Helpful Report

Posted 2 years ago

“The worst recovery service in the world. Told at 7.30 pm I am high priority because stranded on hard shoulder. Two hours later RAC passed my recovery to a subcontractor who had to come from halfway accords the country. Two hours later he arrived but did not have the spanner to fit the wheel nut. Half an hour later told another hour and a half until the proper RAC person will arrive. Then they tell me another subcontractor will be sent. Still here after five hours on hard shoulder of A1M.”

Helpful Report

Posted 2 years ago

“I didnt get a help till 24 hours and calling more than 10 times Frustrating and untrustworthy people”

Helpful Report

Posted 2 years ago

“i Broke down on a motorcycle. After 6 hours of being updated and almost certainly lied to about why I was being delayed I eventually was rescued by a fellow biker who drove home and got a bike trailer. I spoke to the Rac next day who said an Rac man turned up at 3.30 am. This not a breakdown service this is damn right dangerous and unsafe. Rac needs to close down. No point being cheap if you have no staff. I’m out.”

Helpful Report

Posted 2 years ago

“Absolutely worst company ever. Made me wait 7 hours just to be told no patrol around and they will send an external recovery company waited another four hours !! Avoid this company at all costs”

Helpful Report

Posted 2 years ago

“Very slow response and a three hour wait even though it was classified as a medical emergency response. Would not recommend them as a break down service. I phoned in that I was unable to start my car at approx 1525. I tried to do it on the App but it said phone in - I did straight away and spoke to an operative. He confirmed my details, took my £40 excess and I also explained that I had had to pop out to deliver a letter which was the reason for the car trip, and my 23 year old daughter was home alone. She is disabled and autistic, but was asleep and although can live independently, shouldn't be left for more than an hour on her own because of her condition. He said that was noted and would add to the call out notes. I received the first text from you at 1539 to say the response would be at 1757, 2 hours later. I called back in and spoke to another operative. I again explained the above and was told it would be set as a medical emergency call out. I was thankful for that. I also explained I only needed a jump start as my car had been idle for two weeks as we had been away, nothing else needed. I received 4 further texts to say you were busy. At 1806 I received a text to say they were working on getting someone to me. The RAC man arrived at approx 1820. He parked, took out his battery jump start unit, connected it, and I started the car straight away. Less than 2 minutes.”

Helpful Report

Posted 2 years ago

“Absolutely atrocious . Zero rated. My 18 year old daughter broke down in a country lane and waited five hours until 2.30 am and still no show. Told she was a priority and strung along to believe it was the external 30 minutes. When she had had enough of waiting in the dark the advice was to leave the keys on top of the wheel - which I imagine every thief would know. What sound advice - of course they can’t except liability though. Still waiting to hear at 8. 0 the next morning if anybody is going to bother coming out. Absolutely shocking as per the rest of the reviews.”

Helpful Report

Posted 2 years ago

“Terrible service.....broken down at 6.30 on a very dangerous busy part of the M25...was told someone would be with me between 7.06 and 7.36pm....nobody came and no updates until 9.30pm when I was told a trusted partner would come out to me as recovery despite the fact I pay for roadside and recovery.Had no updates ...the app was not working and they were not answering my calls....I got my girlfriend to call them and they answered straight away and were very rude.I eventually had an update at 11pm when it was pitch black that a trusted partner would be out to me by 11.30pm....he arrived at 12.05 after midnight ..they are now a cowboy company do not go with then a disgrace”

Helpful Report

Posted 2 years ago

“The breakdown service I received doesn't even merit one star. Called them out at 5.17pm. Ended up speaking to EIGHT different people. Was lied to with assurances THREE times that recovery was on its way – "ETA within the hour" – finally recovered at 0130am the next day. I had medical issues, yet they didn't callme for over FIVE hours. Complained. Was offered £50 cheque. Ask for a review. RAC claimed they had "no reason" to review the case. On its website RAC states you can complain via Ombudsman and an alternative dispute resolution. But RAC doesn't subscribe to the service so it won't discuss your case with anyone. UNBELIEVABLY BAD CUSTOMER SERVICE.”

Helpful Report

Posted 2 years ago

“Most Terrible service ever! I reported a car breakdown on the 16th of June at 8:36am. The first attempt of contact they made was at 13:00pm after that I clearly stated that I had a civil marriage ceremony to attend to. When I returned back to my car after the appointment I was told that the earliest someone can come to me was at 00:31, and it wasn’t guaranteed that he would be there are 00:31 as it could be 04:00. I was then advised that he could book me a slot for the following day (Saturday) between 09:00-11:00. I rang them up at 10:30 as I had still not received a text message and I was told that the person who booked the appointment booked it for Sunday!! Terrible! The lady got it changed and never confirmed that with me. I called back again 30 minutes later and I was told that the patrol will be with me at 11:59am. I rang up at 1pm as no one showed up and I was told I was next in line… I waited until 4pm and was told that he should be with me at 4:42pm. I rang again as there was no show of a patrol after all the waiting and I got informed that no one will be with me until 9pm in the evening! I have been waiting over 13 hours in the space of two days and I am still waiting as I am typing up this review. There is no way I would ever use RAC again.”

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Posted 2 years ago

“RUBBISH - WAITED 12HRS AND STILL NO ONE CAME SCAM DO NOT BUY”

Helpful Report

Posted 2 years ago

RAC is rated 1.4 based on 3,076 reviews