RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,060 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,060 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

Write Your review

Tell us how RAC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad communication and long time for getting refund”

Helpful Report

Posted 5 years ago

“Absolutely the worse customer service, if any. I tried for days to find a number to cancel my reservation due to COVID-19 cancellation of my trip. After I finally got my email answered, I was told that someone will get back to me. Few months went by and I heard nothing. Email after email, I was told the same thing without resolution. It is now 7 months and I hear that they won't give refunds. That's un-acceptable. STAY AWAY from this company. There is no telephone number and no-one to talk to...”

Helpful Report

Posted 5 years ago

“Dreadful service, took over 3 hours to get towed away to a convenient place, asked them top take vehicle to our garage (200 miles away) as per cover, they said no it was too late at night just call in the morning and we will take it then. Did that and they said no they would need to charge "quite a lot" to take it away. Vehicle now stranded 200 miles away and RAC not interested. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“6 hours still waiting. ..my opinion of aRAC has diminished. Appalling service waiting on telephone abrupt call handlers but women not so aggressive apologetic. One driver smelt of alcohol and was rude so I called another . Their service has worsened for the last 3 occasions and I've been a member 15 years hardly used them but am going to AA now. Am alone on M25 with cat terrified”

Helpful Report

Posted 5 years ago

“With rac for 18 years.3 call outs, 2 local no problem. One last year hours and hours before we got home. No support, nobody keeping in touch and then renewal price, ridiculous. No thought that we had been loyal customers for 18 years, weren't offered a good deal . Don't use them.”

Helpful Report

Posted 5 years ago

“Purchased a warranty with my new used car, thought it was with the RAC but it turns out to be administered by TWG Services. BE AWARE!!! Obviously conned by the garage at the outset (Chorley Group) when they told me I had a warranty with the RAC. Radiator has sprung a leak at the weld and TWG said its not covered as its a consumable part, on their thinking everything is a consumable part. Every warranty I have since looked at has the radiator covered within the policy. We arent talking a stone chip through the fins which wouldnt be covered its a breakdown of the structure of the radiator. I have read since that they don’t want to pay anything to anybody and will use any clause or reason to avoid paying out. Disgusted with them and the garage I bought the vehicle from (Chorley Group). Don’t have anything to do with either firm and beware of RAC WARRANTIES!! RAC should stop this practise immediately as its bringing their otherwise good name into disrepute. Thats if they still have a good name. Garages shouldn’t be allowed to sell warranty with a misleading name on front page. BEWARE DONT ACCEPT A CAR WITH A RAC WARRANTY!!”Mis-sold Warranty. TWG Services Hiding behind RAC's good name.”

Helpful Report

Posted 5 years ago

“Waited 5 hours for the RAC to appear, following my car break down. A policeman stopped and told me that there were no accidents in the area, despite what the RAC were suggesting, on the various phone calls to them and they even told me that I had made a call, when I had not (suggesting that I was being a nuisance for calling them). I was stuck on the thin grass verge of a very busy dual carriageway and only when I said that I was going to complain, they magically found a tow truck operator, who towed me to work. This tow truck operator was an independent operator so, having waited for 5hours and lost 5 hours pay (as I was going to work), the RAC did not actually turn up at all!. I would definitely not recommend this service.”

Helpful Report

Posted 5 years ago

“Phoned my insurance company who I had breakdown cover with, as my car wouldn't start this morning. Which was strange as we just been out only a hour previously. It turns out the ignition lock key is broken so he by passed it so we could still drive it safely until we get a new part. As tomorrow we go on holiday for a week. Thanks Phil for your help”

Helpful Report

Posted 5 years ago

“We are oaps and we have always had excellent service from the RAC. spanning 50 years but luckily for us no more than 10 times but worth every penny because that's one of the things with the RAC you don't have to worry about. In the last month we've called them twice. Once for a flat battery. The phone was answered promptly and friendly by the call centre. The Engineer turned up within 20 mins. Tried to get the car to turn over and as the RAC battery was still under guarantee replaced it with a new one. He was very PROFESSIONAL and customer friendly. The second time the car was making a horrible grating noise and I had to limp home. Again the call centre responded immediately. The PROFESSIONAL customer friendly engineer turned up within 40 minutes. Replaced some pins near the front axle. Job done. So to sum up they might be old fashioned but it's been sevice with a smile. Pete McClelland ps the rating button doesn't work but it's a five star plus”

Helpful Report

Posted 5 years ago

“Mis-sold Warranty. TWG Services Hiding behind RAC's good name. Purchased a warranty with my new used car, thought it was with the RAC but it turns out to be administered by TWG Services. Obviously conned by the garage at the outset when they told me I had a warranty with the RAC. Radiator has sprung a leak at the weld and TWG said its not covered as its a consumable part, on their thinking everything is a consumable part. They don’t want to pay anything to anybody and will use any clause or reason to avoid paying out. Disgusted with them and the garage I bought the vehicle from (Chorley Group). Don’t have anything to do with either firm and beware of RAC WARRANTIES!! RAC should stop this practise immediately as its bringing their otherwise good name into disrepute. Garages shouldn’t be allowed to sell warranty with a misleading name on front page. BEWARE DONT ACCEPT A CAR WITH A RAC WARRANTY!!”

Helpful Report

Posted 5 years ago

“These guys are an absolute riot of a company. The recent reviews on here are shocking and it looks like they need to be shut down. I've just had two days of them not giving a damn about the customer, making me wait hours and hours without any communication at all. They are in cahoots with certain garages and seem to prioritise work based on that - and whether or not they'll make money from buying a part from EuroCarParts (who they have their accounts and commissions with). I gave up on day 2 and tracked down a local mechanic to replace a damaged part that I bought from a parts shop. Avoid at all costs. I had good experiences with them a few years back but it looks like they can't cope or just don't care now.”

Helpful Report

Posted 5 years ago

“These people had my wife waiting for THREE WHOLE HOURS before they decided to tell her they couldn’t find the recovery vehicle that was dispatched. Had her waiting till 1.30 in the morning. A hardworking nurse who pays good money for a nonexistent service. Not professional.”

Helpful Report

Posted 5 years ago

“Abject. 2 Occasions they let me down. One time on a motorway, whereupon the Highways agency lifted us to a service station and waited 2 hours for a no show. Secondly, a no show after drained battery and luckily a model citizen gave me some jump leads. Trust is earned and RAC are beyond a joke. Abject.”

Helpful Report

Posted 5 years ago

“Bunch of unprofessional mongs. Left me waiting for over 9 hours into early hours of the morning. Cancelled the breakdown and didn't notify me. Contacted me 2 times in an 9 hour period and kept entering the wrong addresses.”

Helpful Report

Posted 5 years ago

“Lady on her own ,side of the rd so six hour wait no phone calls nothing save you money go with someone else”

Helpful Report

Posted 5 years ago

“Absolutely disappointed!!!! I broke down called RAC! Payed 109.21£! Waiting more than 3 hours after cancelled because I have a diabetes tape 1 I wasn’t too good at all! My 9 years old son waiting is well on the back site. After 2 months still didn’t get my money back!!! Just promises and lies....”

Helpful Report

Posted 5 years ago

“Couldn't have asked for a better service, so informative, pleasant, nothing was a bother, I was taken to the garage who had fixed a timing belt but left bolts loose and one missing, rac explained to lad at garage what they hadn't done, excellent service from shaun the rac man, will stay with rac for the good service it provides”

Helpful Report

Posted 5 years ago

“Best service ever,”

Helpful Report

Posted 5 years ago

“Very very poor Very very poor, RAC rep who came to rescue me gave me incorrect information about the cost and took me to his possibly linked/tied-up garage to fix a small issue so he can get commission. Eventually I ended up paying 3x more cost than local garage and many more than the actual value of the car without which they will not release my car. Also, despite several complains made online on RAC website contact no response received.”

Helpful Report

Posted 5 years ago

“Beyond joke , completely clueless people work on the phone and very slow response when you need them give impression that they doing a favour on you instead of bloody paid service. Been 3 Hours still waiting near a motorway and was told I will be a priority 😡. After several calls someone telling me another recovery will come in next hour. Absolute joke of a company and deceiving.”

Helpful Report

Posted 5 years ago

RAC is rated 1.4 based on 3,060 reviews