Name: RAC
Rating: 1.43

“What awful service from the RAC. I had heard they way bad but OMG what a terrible service from dreadful customer service executives. They must have a "Give nothing away even if we are totally in the wrong!" attitude. Really shocking service. Shame on you RAC. If you are thinking of renewing, look around first, there are many smaller companies offering a much better service. I would avoid the RAC like the plague!”

Helpful Report

Posted 5 years ago

“This experience with RAC has been THE WORST experience I have ever had with any service company any time any place for any reason. I am a 72-year old widow living alone rurally. Despite me saying to them I do not feel safe here extended periods without a car to get me to family or hospital etc in an emergency they kept telling me I am in “a safe place”. I have a poor signal in house and miss calls unless I am standing in a certain place, which I tried to do in order to receive the calls from them. 4:30 I spoke to Subaru when someone comes out from RAC to get them to test the battery to make sure that even if they got me started it would be safe to drive. If battery faulty Subaru would come out and replace or if garage responded to my request to bring a battery in case I needed a new one Subaru would reimburse me. 4:47 21st Feb 2020 called RAC reporting flat battery. I had to cancel afternoon/evening errands. -RAC said I would be notified when they would arrive hopefully within 90 minutes. -5:57p RAC called to say would be much later -7:12p RAC called to say would be later -8:12p I called RAC desperately worried that when they finally came they would ask me to drive around for 45 minutes to charge battery and I am anxious driving at night especially late (for me 9 is late) They said they would try to get someone out ASAP -8:31p They called, and left message to say would be further delay -8:38p I called them back -8: 41p RAC call to expect further delay -9:11p I called RAC and they said further delay. I told them I was desperate and could not wait through the night and would be in danger of being too tired to drive around after RAC eventually came. I cancelled morning medical appointment. I told RAC would have to try again in the morning. 7:37a I called RAC and asked for assistance. Barbara told me 90 minutes 8:46a RAC called and said delayed 9:20a I called; they said still delayed until 11:30 I cried on phone with Barbara again. SI tried to explain how being he said if I did not feel safe to call the police. 11:30a RAC called to say delay until 12:00. I called RAC and sobbed on phone begging and pleading. 11:41a Shannon phoned. I was sobbing with her and she was finally someone lovely. Said she could see the “endless delays” and would sort something out. She called back and said someone would come by 12:30 1:18 p A nice man called and said that someone would come within 5 minutes 1:37p Elite garage arrived to tell me that my 2018 Subaru still under warranty had a bad battery that would not hold a charge and is unsafe to drive. Subaru parts department closed at 1:00 so they cannot order the battery until Monday. MAYBE they can come out Monday afternoon if get battery. If not Tuesday. RESULTS: After 15 phones calls with RAC, 21 hours from start to finish involving two separate requests - one that was cancelled after 4.5 hours waiting and a dangerous situation for me driving that late, the second request for help took exactly 5 hours for a response, one missed medical appointment, Sat afternoon work cancelled, family event Sunday cancelled for me because I have no car, the work in my home involving a workman I waited months for having no work because the things I had to pick up on Friday I could not collect Friday or Saturday and they are closed on Monday. Whether my car will be on road Monday or Tues is uncertain. I was told it would be certain Monday if they could order part before 1:00 on Saturday but because of RAC LONG delays that was not possible. I will miss a special nature event on Monday I booked months ago to join. So disappointed I won't be able to make it. I have to spend another two nights here in an unsafe situation. If I need to get to a hospital I could not without bothering the government services, which I hate doing. If my family needed me I could not get to them. And no thank you Barbara of RAC calling the police as you suggested will not help. I spoke to no less than 11 people. 3 were courteous. 2 were the worst I have ever spoken to in my 51 adult years. Deborah was sarcastic and nasty. Jardeal refused to let me speak to a supervisor. He said he was a supervisor and a manager. I said I really wanted a supervision. He told me I was being disrespectful to doubt his position. I would like RAC to confirm that they have such a rude and unkind person in the role of Supervisor? They have no shame in being unkind and rude because there is obviously no one on-site who supervises or who cares. When I said to of them that I thought a total of over 9 hours waiting spread over 2 days seemed excessive he straight away transferred me to a complaints auto answer directing me to send an email. That was not going to help me in the now. I am disgusted with this shameful service and the 8 customer folks who were either indifferent or outright nasty. Because they could get away with it. Gratitude to Shannon, Karen and the last but one person who called me. He too was lovely. I wept with relief when he was decent and courteous. The Elite garage person had me in tears when he was nice and decent. I was so grateful. Shame on RAC that their norm is abusing a customer who cries with relief when normal courtesy is exceptional! If anyone wants to challenge my conduct: I am courteous, patient to a fault, made coffee for the elite gentleman and gave him a £10 tip for showing up, being civil and testing my battery. Yes, I will be complaining to NFU who provides my insurance cover and RAC cover and with RAC directly. I doubt either will get me far or compensated for this ordeal. I am writing this to warn others. I wish mine was one of the may 5-star experiences but it was appalling. If it were possible RAC deserves minus stars.”

Helpful Report

Posted 5 years ago

“This experience with RAC has been THE WORST experience I have ever had with any service company any time any place for any reason. I am a 72-year old widow living alone rurally. Despite me saying to them I do not feel safe here extended periods without a car to get me to family or hospital etc in an emergency they kept telling me I am in “a safe place”. I have a poor signal in house and miss calls unless I am standing in a certain place, which I tried to do in order to receive the calls from them. 4:30 I spoke to Subaru when someone comes out from RAC to get them to test the battery to make sure that even if they got me started it would be safe to drive. If battery faulty Subaru would come out and replace or if garage responded to my request to bring a battery in case I needed a new one Subaru would reimburse me. 4:47 21st Feb 2020 called RAC reporting flat battery. I had to cancel afternoon/evening errands. -RAC said I would be notified when they would arrive hopefully within 90 minutes. -5:57p RAC called to say would be much later -7:12p RAC called to say would be later -8:12p I called RAC desperately worried that when they finally came they would ask me to drive around for 45 minutes to charge battery and I am anxious driving at night especially late (for me 9 is late) They said they would try to get someone out ASAP -8:31p They called, and left message to say would be further delay -8:38p I called them back -8: 41p RAC call to expect further delay -9:11p I called RAC and they said further delay. I told them I was desperate and could not wait through the night and would be in danger of being too tired to drive around after RAC eventually came. I cancelled morning medical appointment. I told RAC would have to try again in the morning. 7:37a I called RAC and asked for assistance. Barbara told me 90 minutes 8:46a RAC called and said delayed 9:20a I called; they said still delayed until 11:30 I cried on phone with Barbara again. SI tried to explain how being he said if I did not feel safe to call the police. 11:30a RAC called to say delay until 12:00. I called RAC and sobbed on phone begging and pleading. 11:41a Shannon phoned. I was sobbing with her and she was finally someone lovely. Said she could see the “endless delays” and would sort something out. She called back and said someone would come by 12:30 1:18 p A nice man called and said that someone would come within 5 minutes 1:37p Elite garage arrived to tell me that my 2018 Subaru still under warranty had a bad battery that would not hold a charge and is unsafe to drive. Subaru parts department closed at 1:00 so they cannot order the battery until Monday. MAYBE they can come out Monday afternoon if get battery. If not Tuesday. RESULTS: After 15 phones calls with RAC, 21 hours from start to finish involving two separate requests - one that was cancelled after 4.5 hours waiting and a dangerous situation for me driving that late, the second request for help took exactly 5 hours for a response, one missed medical appointment, Sat afternoon work cancelled, family event Sunday cancelled for me because I have no car, the work in my home involving a workman I waited months for having no work because the things I had to pick up on Friday I could not collect Friday or Saturday and they are closed on Monday. Whether my car will be on road Monday or Tues is uncertain. I was told it would be certain Monday if they could order part before 1:00 on Saturday but because of RAC LONG delays that was not possible. I have to spend another two nights here in an unsafe situation. If I need to get to a hospital I could not without bothering the government services, which I hate doing. If my family needed me I could not get to them. And no thank you Barbara of RAC calling the police as you suggested will not help. I am going to miss an event on Monday morning that I had booked to go on months ago - a very special nature walk that has limited space. I spoke to no less than 11 people. 3 were courteous. 2 were the worst I have ever spoken to in my 51 adult years. Deborah was sarcastic and nasty. Jardeal refused to let me speak to a supervisor. He said he was a supervisor and a manager. I said I really wanted a supervision. He told me I was being disrespectful to doubt his position. I would like RAC to confirm that they have such a rude and unkind person in the role of Supervisor? They have no shame in being unkind and rude because there is obviously no one on-site who supervises or who cares. When I said to of them that I thought a total of over 9 hours waiting spread over 2 days seemed excessive he straight away transferred me to a complaints auto answer directing me to send an email. That was not going to help me in the now. I am disgusted with this shameful service and the 8 customer folks who were either indifferent or outright nasty. Because they could get away with it. Gratitude to Shannon, Karen and the last but one person who called me. He too was lovely. I wept with relief when he was decent and courteous. The Elite garage person had me in tears when he was nice and decent. I was so grateful. Shame on RAC that their norm is abusing a customer who cries with relief when normal courtesy is exceptional! If anyone wants to challenge my conduct: I am courteous, patient to a fault, made coffee for the elite gentleman and gave him a £10 tip for showing up, being civil and testing my battery. Yes, I will be complaining to NFU who provides my insurance cover and RAC cover and with RAC directly. I doubt either will get me far or compensated for this ordeal. I am writing this to warn others. I wish mine was one of the may 5-star experiences but it was appalling. If it were possible RAC deserves minus stars.”

Helpful Report

Posted 5 years ago

“This experience with RAC has been THE WORST experience I have ever had with any service company any time any place for any reason. I am a 72-year old widow living alone rurally. Despite me saying to them I do not feel safe here extended periods without a car to get me to family or hospital etc in an emergency they kept telling me I am in “a safe place”. I have a poor signal in house and miss calls unless I am standing in a certain place, which I tried to do in order to receive the calls from them. 4:30 I spoke to Subaru when someone comes out from RAC to get them to test the battery to make sure that even if they got me started it would be safe to drive. If battery faulty Subaru would come out and replace or if garage responded to my request to bring a battery in case I needed a new one Subaru would reimburse me. 4:47 21st Feb 2020 called RAC reporting flat battery. I had to cancel afternoon/evening errands. -RAC said I would be notified when they would arrive hopefully within 90 minutes. -5:57p RAC called to say would be much later -7:12p RAC called to say would be later -8:12p I called RAC desperately worried that when they finally came they would ask me to drive around for 45 minutes to charge battery and I am anxious driving at night especially late (for me 9 is late) They said they would try to get someone out ASAP -8:31p They called, and left message to say would be further delay -8:38p I called them back -8: 41p RAC call to expect further delay -9:11p I called RAC and they said further delay. I told them I was desperate and could not wait through the night and would be in danger of being too tired to drive around after RAC eventually came. I cancelled morning medical appointment. I told RAC would have to try again in the morning. 7:37a I called RAC and asked for assistance. Barbara told me 90 minutes 8:46a RAC called and said delayed 9:20a I called; they said still delayed until 11:30 I cried on phone with Barbara again. SI tried to explain how being he said if I did not feel safe to call the police. 11:30a RAC called to say delay until 12:00. I called RAC and sobbed on phone begging and pleading. 11:41a Shannon phoned. I was sobbing with her and she was finally someone lovely. Said she could see the “endless delays” and would sort something out. She called back and said someone would come by 12:30 1:18 p A nice man called and said that someone would come within 5 minutes 1:37p Elite garage arrived to tell me that my 2018 Subaru still under warranty had a bad battery that would not hold a charge and is unsafe to drive. Subaru parts department closed at 1:00 so they cannot order the battery until Monday. MAYBE they can come out Monday afternoon if get battery. If not Tuesday. RESULTS: After 15 phones calls with RAC, 21 hours from start to finish involving two separate requests - one that was cancelled after 4.5 hours waiting and a dangerous situation for me driving that late, the second request for help took exactly 5 hours for a response, one missed medical appointment, Sat afternoon work cancelled, family event Sunday cancelled for me because I have no car, the work in my home involving a workman I waited months for having no work because the things I had to pick up on Friday I could not collect Friday or Saturday and they are closed on Monday. Whether my car will be on road Monday or Tues is uncertain. I was told it would be certain Monday if they could order part before 1:00 on Saturday but because of RAC LONG delays that was not possible. I have to spend another two nights here in an unsafe situation. If I need to get to a hospital I could not without bothering the government services, which I hate doing. If my family needed me I could not get to them. And no thank you Barbara of RAC calling the police as you suggested will not help. I spoke to no less than 11 people. 3 were courteous. 2 were the worst I have ever spoken to in my 51 adult years. Deborah was sarcastic and nasty. Jardeal refused to let me speak to a supervisor. He said he was a supervisor and a manager. I said I really wanted a supervision. He told me I was being disrespectful to doubt his position. I would like RAC to confirm that they have such a rude and unkind person in the role of Supervisor? They have no shame in being unkind and rude because there is obviously no one on-site who supervises or who cares. When I said to of them that I thought a total of over 9 hours waiting spread over 2 days seemed excessive he straight away transferred me to a complaints auto answer directing me to send an email. That was not going to help me in the now. I am disgusted with this shameful service and the 8 customer folks who were either indifferent or outright nasty. Because they could get away with it. Gratitude to Shannon, Karen and the last but one person who called me. He too was lovely. I wept with relief when he was decent and courteous. The Elite garage person had me in tears when he was nice and decent. I was so grateful. Shame on RAC that their norm is abusing a customer who cries with relief when normal courtesy is exceptional! If anyone wants to challenge my conduct: I am courteous, patient to a fault, made coffee for the elite gentleman and gave him a £10 tip for showing up, being civil and testing my battery. Yes, I will be complaining to NFU who provides my insurance cover and RAC cover and with RAC directly. I doubt either will get me far or compensated for this ordeal. I am writing this to warn others. I wish mine was one of the may 5-star experiences but it was appalling. If it were possible RAC deserves minus stars.”

Helpful Report

Posted 5 years ago

“The RAC over filled our engine oil putting in over 8 ltr when our engine only takes 5.2 ltr. They then sent my wife up the motorway with 55% too much oil. Second call out later when car display is saying engine oil level too high and my wife is directed to a local garage to have over 8 ltr drained and then the correct amount put in. The RAC mechanic was not even aware our car had a dipstick! Customer services offered not to log the second call out as it wouldn't effect our premium at renewal! This was their attempt at a gesture of good will. They also charged £50.00 for 3 litres of unnecessary oil. The second call out was to get them to sort out their error and negligent act of putting too much oil in! They then gave me 5 and a half hours to get a vehicle report to ascertain whether there has been any damage. The earliest I can get a garage to look is on Monday. They have now closed the complaint on the say so of a customer services executive. If management read this I think you need to be contacting me ASAP. It doesn't make good reading and I am am far from happy. Have since read this article. Overfilling the engine with oil causes more issues than you would expect. If you add excess oil in your car, the symptoms might not show up all of a sudden. But inside the engine, the crankshaft will be submerged in excess oil. Pouring excess oil into the engine would also invite more air into the engine chamber. I'm sure a company such as the RAC are aware of the dangers of over filli g oil. Shame on you!”

Helpful Report

Posted 5 years ago

“Had full cover with the RAC and used them for the first time when my car would not start on the drive at home. Patrol man arrived finally and tried to start the car, my battery went flat so he used his booster box, that also went flat so he used jump leads from his van and just kept spinning the engine over and over. I gave up at this point and went indoors as it was freezing outside. Knock at the door some time later to be told it could not be fixed and he would arrange recovery to the local main dealers. Once at the dealers it turned out the timing chain had slipped which is why it would not start, but the continued spinning of the engine by the RAC had resulted in the chain slipping again and this caused a valve to hit the piston and shear off. Result, I needed a new engine at £6,500 plus labour of over £2,000. RAC denied all responsibility or liability and would not talk to me. I am now with the AA, what a cracking outfit they are, only used them once for a split petrol filter but arrived quickly, diagnosed the problem and got us back home with the car in double quick time. CHANGE TO THE AA IF YOU WITH THE RAC.”

Helpful Report

Posted 5 years ago

“I was told my slot would be upto 3hrs ok. Turned out it will be six hrs because they had to re assign with a private company .so pick up is for 11:15pm will update if longer.”

Helpful Report

Posted 5 years ago

“Car broke down in car park. Told they'd be 2 hours and they would call us on route .popped for a coffee came back to a note on the car saying sorry we missed you. Called them back, turns out they wrote my number down wrong. Had to wait over 5 hours after been promised It would be less than 90mins. Gave up waiting and managed to arrange a lift but car still stranded :( been a member fo 11 years and this was the first time I needed to call them out. Absolute joke!!!!!!!! Membership canceled”

Helpful Report

Posted 5 years ago

“Absolutely disgusted. We were told 90 mins and 4 and a half hours later we took a taxi home which rac paid for. Meanwhile I have to get back to where the car is parked up tomorrow morning. I never realised that a company as established as rac could be so inept”

Helpful Report

Posted 5 years ago

“AVOID AVOID AVOID ! My car broken down on the road, I have spent hours over the phone as my policy offers me only 10 miles recovery but the distance I wanted my car taken was 11 miles and they want £100.00 for 1 mile only, after 48 hours of waiting I have changed the route to a garage for repairs, the diatance was 11 miles and still charged.me £120.00, and they were very rude and unproffessional over the phone, rac service is very poor, no quality in relation with customers, they cheat by increasing the mileage of transport, they never wanted to tell me how much they charge per mile or what route they use, they simply tell you a huge price, I advice everyone this avoid this rubbish company to avoid umpleasent situations.. I regret I didn't read their reviews before signing my policy with them”

Helpful Report

Posted 5 years ago

“Left for 4 hours in a dangerous position with no food , heating, water and limited phone battery. Lead times on recovery were incorrect repeatedly. To add insult to injury i was charged £250 for the priviledge. The stress contibuted to me being hospitalised. I would avoid at all costs. The service is not what it used to be some 10-20 years ago. I assume they have outsourced”

Helpful Report

Posted 5 years ago

“After initially calling for assistance , my 73 year old mother-in-law was given a 30 minuite eta , she was then contacted over an hour later advicing her that they were exceptionally busy and are experiencing delays ..... Thankfully good people do still exist in this world , a neighbore who could obviously see the distress caused by this did a very kind thing and took hold of the situation, phoned me , got mum in law a taxi home and kept hold of the keys ( the car wasnt going anywhere , gapping hole in tire , no spare wheel , just a foam inflation kit and a blow up air bag to lift the car , modern cars eh?) .... In the meantime I phoned the RAC and requested a phone call 60 minutes prior to there estimated arrival , so I could get out of work to be with the car for the patrols arrival . I was phoned by the RAC patrol who said he would be with us within 15 minutes . When I questioned him to see if he was informed that I needed notice , his response was , that I had better get a move on as he wouldnt be waiting if I was not with the vehicle when he got there .And that if he missed me I would be charged for his return. Anyway panic aside , As I said earlier the neighbore had the car keys ! Now when I arrived 42 minutes later after breaking all legal speed limits , surprise , surprise no RAC patrol in attendance. Phone call and 1 hour and 12 minutes later here arrives Mr RAC. Now down to the point , what exactly is the RAC COVER for ? Well considering we had explained what had occurred time and time again , this explanation had apparently fallen on deaf ears. In accordance to the RAC's Roadside assistance and recovery policy. They DO NOT cover a tire blow out , caused by hitting a pot hole in the road . That is apparenly classed as a road traffic incident. The option given was to pay £174. to get car towed to their recommended garage and then pay additionally for a new tire and stirring alinement . Or make a claim on car insurance to get towed. So In retrospect the good thing was that Mum in law wasn't there to part with money. And thanks to the internet within an hour I had a local garage attend, fit new tire and supply a space saver wheel. All for less than the RAC want to charge for a tow. My opinion of the RAC , Absolute robbing bastards .”

Helpful Report

Posted 5 years ago

“Absolutely disgusted with my treatment today. I have, at the time of writing this, been waiting for over 5 hours. Each time I call, I am fobbed off. First, they said they'd called me and I hadn't answered. After I'd said that was untrue, they then retracted the (clearly scripted) excuse and said it was a mistake - they hadn't called me. The second call I made, to check ETA, was met with an apathetic and down right rude response from a guy called James Alan who sounded like he was bored by my (what I deem to be appropriate) impatience. His response, when I'd asked what had happened was "we are busy." This, is dispite there being no severe weather conditions in the area and the fact that my location, nestled between 3 major cities, is far from remote. Plus, there are no major events happening in the area to explain such 'busy-ness' So, what they meant to say was "we do not have adequate staffing levels and therefore, the average 30-45 minute wait time we splatter all over your telebox is actually just an elaborate and far-stretched marketing ploy to bring in more revenue." If this was a one-off and I'd been treated fairly, I would understand. However, the same happened to my dad in August of last year, who, despite being elderly and left waiting at the side of the road, had to wait a total of 7 hours from first point of contact. Absolute disgrace! Don't call them. Just walk. It's quicker.”

Helpful Report

Posted 5 years ago

“Shocking service tonight! Had a flat battery so I fully understand it was not an emergency call out but I was at the side of the road and not at home. Called at 1930 and was told up to 90 mins, ok not the end of the world. After 90 mins called them back, they then said “we said up to 3hrs” which is a total lie!! They then said At 2130 they will have to pass the breakdown over to a local company and they will be there within 60mins! Not happy but again ok. Called back at 2230 - it will be 60mins! Called back at 2330- it will 30 mins! 0000 recovery arrives and the Mechanic very apologetic and showed me his tablet, he was sent the job at 2330!! Not 2130 as originally told. So the RAC sat on my breakdown for 4hrs before sourcing it out to another garage. I was lied to from the very start!!! Tomorrow they will be receiving my cancellation. Avoid this company at all cost!!”

Helpful Report

Posted 5 years ago

“Super slow service. On multiple occasions car broke down yesterday at the shops the rac said they couldn't come that day and they would have to wait till tomorrow, even with my grandma a 90 year old in a wheel chair also in the car they finally agreed to arange a taxi but when told there was also a dog they said that would be difficult and suggested that she(dog) was just left in the car overnight which is absolutely disgraceful, after waiting 45mins and still no word on a taxi my parents called me so i had to leave work i jumped the car so they could get home, the service really isnt worth the money And this isn't the first time they have made us wait untill the next day WE WILL NEVER USE RAC AGAIN”

Helpful Report

Posted 5 years ago

“3 hour response time to a lone woman. When the patrol arrived said he would recover the car, but only to an RAC approved garage not the one of her choice. I had even paid extra for national recovery. When told that she didn't want recovering to that particular RAC approved garage all he did was clear error codes making no attempt to fix the underlying braking system fault and refused to take the car to her garage of choice. Maybe the RAC should review their policy of giving patrols a bonus when they recover cars to their approved garages and then customers might get the service they pay for. He was happy enough to recover her car if he was going to get a bonus, but not if it was a different garage. £15 is all they are prepared to refund me after failing to provide the services I paid for. Don't trust your loved ones safety to this company, I certainly won't and will go back to their competitors who have never ever failed to provide the services I paid for.”

Helpful Report

Posted 5 years ago

“Having been a member of the RAC for over 30 years, I am leaving them today. I had one of the very worst customer service experiences of my life . . . and I was paying more for my membership because I had a business membership. They are now an inefficient, ineffective, incompetent organisation and, what's more, they clearly just DON'T CARE! In my judgement and opinion (obviously, I'm stating this as just my opinion for legal reasons) they lied to me numerous times about when they would get to me and where the recovery vehicle was. I've reviewed them as 1 Star but, in reality, it should be minus 10. If you're with them, leave now and join an organisation recommended by one of the consumer websites/magazines. Don't wait until they leave you in the lurch, and in danger, at the side of the road. I am so disappointed, surprised and angry about this.”

Helpful Report

Posted 5 years ago

“SIX AND HALF HOURS WAIT (IN 3C) BEFORE RAC HELP ARRIVED ON THE 17TH JANUARY, I HAD A TYRE BLOW OUT ON THE A1M AND WAITED SIX AND HALF HOURS IN 3C AFTER MY INITIAL PHONE CALL BEFORE THE REQUESTED RAC TRANSPORTER ARRIVED. I CONTACTED FIVE RAC STAFF OVER FIVE HOURS. IF IT WERE NOT FOR THE KINDNESS OF A PASSING TRANSPORTER DRIVER WHO HAD SEEN ME WAITING IN THE COLD BEHIND THE CRASH BARRIER ON THE MOTORWAY, I WOULD HAVE BEEN STRANDED FOR MUCH LONGER. HE GENEROUSLY TOOK ME AND MY CAR TO STEVENAGE BP SERVICE STATION, JUST TWO MILES AWAY, WHERE, TO MY SURPRISE, WE FOUND A RAC DRIVER WHO HAD BEEN WAITING IN HIS VAN FOR OVER FOUR HOURS FOR HIS FIRST RAC ASSIGNMENT. I EXPLAINED I WAS 74 AND HAD BEEN STANDING IN 3C FOR FOUR AND A HALF HOURS WAITING FOR RAC HELP. I EXPLAINED I HAD CONTACTED FOUR RAC STAFF AND HAD BEEN ASSURED HELP WOULD ARRIVE IN 90 MINUTES. NO RAC HELP MATERIALISED. THE FIRST RAC MAN I SPOKE TO HAD DIFFICULTY UNDERSTANDING ENGLISH, AND FAILED TO LOG THE JOB. THE SECOND RAC LADY I SPOKE TO FAILED TO LOG MY LOCATION ON THE MOTORWAY, 50 OVER 1. THE THIRD RAC PERSON I SPOKE TO SENT THE TRANSPORTER TO GRANTHAM, 50 MILES NORTH OF MY LOCATION. THE FOURTH INITIALLY ASSURED ME A TRANSPORTER WAS ON ITS WAY, THEN PHONED TO SAY THERE HAD BEEN A MISTAKE. THE VAN DRIVER WE DISCOVERED AT THE STEVENAGE BP SERVICE STATION, CLAIMED HE WAS UNABLE TO HELP ME UNTIL HE HAD BEEN INSTRUCTED TO DO SO BY HEAD OFFICE. THE RAC AND ITS ABILITY AS A SERVICE ORGANISATION, IN THIS INSTANCE, SEEMED NOT TO BE ABLE TO EXERCISE 'BEST PRACTICE' AND ALL OF THE STAFF I ENCOUNTERED FAILED TO COMMUNICATE MY PREDICAMENT CORRECTLY AND ALL SEEMED TO LACK RIGOROUS MOTIVATION TO SOLVE MY PROBLEM. UNDOUBTEDLY, MANY HAVE HAD GOOD EXPERIENCES OF THE RAC, BUT I NOTICE THERE IS AN INCREASING NUMBER WHO HAVE FOUND THE ORGANISATION COMPLACENT. IN RESPONSE TO A POST DESCRIBING MY STATEMENT OF FACT, GARY, OF THE RAC, IRONICALLY, RESPONDED IN A COUPLE OF MINUTES AND SUGGESTED I MIGHT LODGE AN OFFICIAL COMPLAINT. NOT SURPRISINGLY, I ALREADY DID SHARE MY EXPERIENCE WITH MR DAVID HOBDAY, THE CHIEF EXECUTIVE ON 20TH JANUARY, AND WAS ASSURED I WOULD HEAR BACK WITHIN TWENTY DAYS. AS YET, IT IS NOW 10TH FEBRUARY, IN SPITE OF A LAPSE OF TWENTY DAYS, I HAVE HEARD NOTHING FROM THE RAC.”

Helpful Report

Posted 5 years ago

“100% avoid for young driver black box insurance. Ruthless and sending threatening letters to young customers, shocking practice! Go with Direct Line Insurance. Had no problems or issues with them and would 100% recommend”

Helpful Report

Posted 5 years ago

“try to complain about the way r. a. c. answer your call and tell you youre not a member even though you have been paying a direct for min 25 years evetually they come out for a puncture youre an oap and disable after 2 hours youre on youre way”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

RAC Reviews