Name: RAC
Rating: 1.43

“My car broke down on the M1. Managed to hobble along till I was off the M1. Saved by an RAC van within 1 hour of calling. Within 10 minutes he had done a very quick repair and then called up a few local RAC trusted garages to see if anyone could do a quick fix to get me on the road again. RAC guy was great. But I was most impressed with the helpfulness of Richard, Geoff and the team at RM Services in Hathern near Loughborough who within about 10 minutes of arriving had gone out of their way to make space, put my car on a ramp, cut some sheet metal of theirs to create a simple enough part & very quick fix that could get me home. Truly truly impressed with the customer service (offered a coffee whilst waiting & clean toilets... ah, the small things). High integrity, reliability, can-do attitude. At the end of the day I'm a stranger from nowhere and they treat me like this... ah, I wished I lived closer so they could be my regular go-to garage! So my entire experience of breakdown - from the telephone answering at RAC to help when they arrived to the garage they referred me to... I'm pleasantly surprised by how well it all went. Thanks to everyone involved.”

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Posted 5 years ago

“Everything went wrong. Phoned at 12.15, still not resolved 41/2 hours later. The called me a taxi which did not turn up so I phoned the RAC back. They had booked the taxi for an hour and ten minutes after I spoke to them. It wasn’t going to arrive for another half an hour! After they didn’t make the first deadline they kept saying they were experiencing very high call volumes. I won’t be renewing with the RAC!”

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Posted 5 years ago

“Tried to contact them today what a nightmare”

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Posted 5 years ago

“Brokedowm on the motorway m4 at 1130 broken turbo finnaly recovered at 1830 six hours”

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Posted 5 years ago

“Please do not use the RAC Broke down today in Sheffield at 5pm phoned RAC was told they would be there for 6.30 it’s now 7pm and they are now saying it will be another hour before anyone will attend. Do not waste your money with them”

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Posted 5 years ago

“I am speaking on behalf of my daughter and grandson, this happened last night at 8.30 pm ,when this was reported they had broken down on the motorway 3miles of Tamworth service station journey to west Yorkshire they said at first they would be 45mins when this came and went after another phone call they would be another 90mins they said they had run out off man hours, what break down company says this they are supposed to be 24hr recovery, they then said if you had broken down in the afternoon it would have been better 😂now you have to time yourself when you break down, it was a recovery as was asked for as the alternator had gone, so 11.15pm they sent a roadside repair, which obviously that's not what was needed, he then did manage to tow them to McDonald's 10miles away so they then had to wait till 2.30 am for another tow truck to come , they eventually got home at 4.50am what a joke RAC you will definitely not be recommended 👎”

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Posted 5 years ago

“Appalling service for a National Company. I was mis-sold a battery by the RAC which did not solve the fault on my vehicle. After getting the vehicle fault fixed and the original battery put back on the vehicle I attempted to get a refund on the mis-sold battery. After a month of dealing with the most incompetent customer service team I have ever dealt with, the RAC refused to give a refund and I now have a brand new battery which is not required sitting in my garage gathering dust. How a National Company gets away with this, I do not know. This was my first year of membership with the RAC after being a member of the AA for over a decade. The AA are in a different league and I now have cancelled my RAC membership to rejoin the AA.”

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Posted 5 years ago

“Appalling service for a National Company. I was mis-sold a battery by the RAC which did not solve the fault on my vehicle. After getting the vehicle fault fixed and the original battery put back on the vehicle I attempted to get a refund on the mis-sold battery. After a month of dealing with the most incompetent customer service team I have ever dealt with, the RAC refused to give a refund and I now have a brand new battery which is not required sitting in my garage gathering dust. How a National Company gets away with this, I do not know. This was my first year of membership with the RAC after being a member of the AA for over a decade. The AA are in a different league and I now have cancelled my RAC membership to rejoin the AA.”

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Posted 5 years ago

“Very poor. Called them out to a flat tyre as I couldnt get the wheel nuts off with the VW brace as they were on so tight... Was a 3 hour wait in freezing conditions and all that for an 5 minute easy job. Will be cancelling asap”

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Posted 5 years ago

“The worst ever service. Broke down in the centre of Birmingham city nothing more than a flat battery. They came out 23 yes twenty three hours later. One patrolman turned up first and left because i did not answer my phone quick enough. He was also very racist and rude and abrubt. Many calls later at least 15 they turned up. At one point one of them told me go ask around see if you can get any jump leads. Logged complaint and after 4 months no reply and you cannot call them you have to do it online only and they never reply. They are the most arrogant company you can ever deal with and nothing more than a bunch of bullies. I hope that they get brought by someone who gets rid of all the arrogant people who run this circus. Oh yes just in case I forgot to mention this is my 27 yes twenty seven years of membership with max 3calls”

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Posted 5 years ago

“Please never join awful been a member for years the first time I needed them called they said they’d arrive after 90 mins never did after 5 calls they arrived 20 hours later”

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Posted 5 years ago

“Please don't use RAC , I waited 5 hour , 3 hour respectively in different service . There are other services more cheaper and you will get same level of service”

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Posted 5 years ago

“Over 7 hour waiting in freezing conditions. They never called me with updates. No texts. Worst experience ever. Avoid.”

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Posted 5 years ago

“Surprised to see all these bad reviews of RAC. My last experience was very good. From first call to completion; two hours. Initial wait, diagnosis, went to get the part, repair and paperwork, all in just under two hours. This for a repair that my local dealer would have charged me £250 for. I suppose it just depends on who you get. We got super 'robo' repairman Michael, the best!”

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Posted 5 years ago

“Hi my car broke down at on a Thursday morning at 11 am and then rang RAC straight away at 11:03 am and then waited for more than three hours no show. no call up customer to apologise for the delay .very poor customer service they can do better than that no excuse 3 hours waiting .”

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Posted 5 years ago

“Hopeless, disorganised, rude, incompetent - the list goes on. Broken promises, endless excuses but it’s the downright rudeness of customer services that is so appalling. Reference specifically to the “wonderful” Jinette (with two Ts and who doesn’t deal with despatch) who must be the best example of who NOT to employ in a customer service department. They treat you as idiots yet refuse to allow you to escalate a complaint with more promises of “we will ring you back” - which they don’t. Even their website has no direct contact details or phone numbers. Never use them again and will be cancelling.”

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Posted 5 years ago

“The RAC are liars, they will sell you a policy promising towing, then lie to you at scene saying you don't have coverage when you do. Then when you complain instead of apologising and trying to sort the issue it, they will lie even further by saying a tow was offered even though it wasn't. The patrol man turned up said "you don't have towing in your membership" and left, he even tried sending me a mobile mechanic at an extortionate cost to myself!!!! When I rang to complain, the RAC did send a tow some hours later. The next day I complained to the RAC an their response was basically the patrol did not refuse you a tow and you were happy with the mobile mechanic, if you had asked for a tow it would have been provided as you do have it in your membership so there is nothing we can do!!!!! This is a blatant lie, why on earth do you think I rang for a second time furious that I had been refused a tow if one was offered by the patrol as the RAC are now lying and claiming?" I feel like the RAC have tried to cheat me, if I did not know what I was entitled to in my policy, they could have, alongside the mobile mechanic (who likely works for the RAC) scammed me out of hundreds of pounds. The RAC have now lost a member of 13 years due to their constant lies and cover ups. Be very careful before taking a policy out with them as they will try to scam you and lie to you! No customer service at all!”

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Posted 5 years ago

“I have just had a response from customer care relating to two call outs in one day and I can’t believe the response. Unhelpful not interested and closed ranks can’t get through to management at all!! Can’t believe they can treat customers like to his. I strongly recommend you do not take out membership with them!!!!!!😡”

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Posted 5 years ago

“I have just had a response from customer care relating to two call outs in one day and I can’t believe the response. Unhelpful not interested and closed ranks can’t get through to management at all!! Can’t believe they can treat customers like to his. I strongly recommend you do not take out membership with them!!!!!!😡”

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Posted 5 years ago

“What awful service from the RAC. I had heard they way bad but OMG what a terrible service from dreadful customer service executives. They must have a "Give nothing away even if we are totally in the wrong!" attitude. Really shocking service. Shame on you RAC. If you are thinking of renewing, look around first, there are many smaller companies offering a much better service. I would avoid the RAC like the plague!”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

RAC Reviews