RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,128 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,128 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been a loyal customer of the RAC since I was 19. I'm now 64. I used to always have both my car insurance and breakdown assistance with them. The insurance cover I cancelled a couple of years ago because I became fed up with the premiums rocketing up each year despite me never once making a claim - so much for years being a loyal customer. Just where was your loyalty to me RAC? The breakdown cover I kept. I've renewed it every year over the years despite only ever calling them out twice. Having it gave me peace of mind. However all this changed a couple of weeks ago. My car wouldn't start. No warning just suddenly refused to go. Called out RAC. Arrived promptly. Lovely chap both helpful and friendly. Run tests and announced car needed new battery. Fair enough I thought however a bit staggered when told cost would be £215. I was in a bit of a fix really because if I turned the engine off the knackered battery wouldn't re-start it. So I bit the bullet and coughed up. Whilst the battery was being replaced I took the opportunity to go on line and check the prices of stop-start batteries supplied and fitted by RAC patrolmen. The same make and type suitable for my car was advertised at £70 less. I queried this with the patrolman who could offer no explanation why this was so. With a sigh of reluctant resignation I had no choice but to suffer the misery of pursuing the matter through the RAC Customer Services route. What a waste of time that was. Endless hours of waiting for calls to be answered that never were and composing emails that nobody ever replied to either. All I wanted to know was why their was such a difference in the price I was charged for the battery fitted to my car versus prices advertised on line. But I got no where and the more RAC Customer Services blanked me the more annoyed I got. My query soon became a complaint. After 2 weeks trying I did eventually get to correspond (by email) with some officious woman who simply dismissed my query without neither answering it or indeed offering any kind of tangible explanation. To me it was clearly a bluff to cover up a scam. I felt I was deliberately sold the more expensive model of a manufacturers battery when a cheaper model made by the same Company could have sufficed and been fitted. And if I'm wrong and it were a case that the Patrolman only had the more expensive model in stock on board his breakdown van then why could someone at the RAC just admit that and say so? The experience has just left me feeling I can't trust the RAC.”

Helpful Report

Posted 5 years ago

“My car would not start so rang RAC at 4.00pm and they said someone should be with you in 90 minutes was stuck in my cold car with my daughter. After 90 minutes kept getting texts to say another half an hour after 4 hours got someone to jump start my car the service is appalling and I would never never ring for assistance from them. It took 4 minutes to jump start car . I would advise anyone using them to cancel the service id beyond believe.don’t think they would have turned up at all.”

Helpful Report

Posted 5 years ago

“I waited six hours for recovery yesterday. I broke down at 8 and he didn't arrive untill 2pm. The recovery driver, when unstrapping the bike from the truck ripped the front headlight off when he unstrapped the bike and the strap got caught. He then told me he didn't damage it when I literally watched him do it as I was steadying the bike to help him.”

Helpful Report

Posted 5 years ago

“I broke down in a dangerous part of the road and called my recovery. Waited nearly an hour only to be told that the adviser had set up recovery for a postcode 40+ miles away. Had to reschedule a recovery and was left waiting hours, all in all 3 hours. Car started when I was recovered but I was left without any information of what had happened after no breakdown report or checks were made. Did it again 2 days in a row so had to get to the garage myself for repairs. Really unhappy with the service even after complaining. Customer service is appalling. Avoid.”

Helpful Report

Posted 5 years ago

“I broke down yesterday, 15/11/2020 on the M1, just past junction 34 heading north. This is four lanes now so no hard shoulder. I knew it was a serious electric fault because all the dials suddenly stopped working, Alternator, a known fault on triumph motorcycles of this age,2005. So inside lane, no hazards,battery completely fried, I'm scared. call the RAC, explain the situation,I tell the operative no point sending a mechanic, I need a flat bed truck to get me home. Highways arrived, cordoned off the lane and we waited. About 30 minutes later Simon arrived, a mechanic in his little van. He can't start it so he rings for a flat bed. grrr. Another 30 minutes a third party company, Richford recovery ring, and say they've been given the job. But they won't get there for another 60 to 90 minutes. At this point the Highways agency chap says he can't keep the lane closed off for that length of time. He sent for a flat bed from them, saying to me whichever comes first will get me off. The Highways flat bed arrives first and takes me and the bike to the nearest services. £150 thank you very much. Richford arrived about 30 minutes later and took me home. Rang RAC today and asked for reimbursement. Not their policy. If you're looking for breakdown cover, look elsewhere.”

Helpful Report

Posted 5 years ago

“Broke down not far from home early hours Sunday 15th so left the car and walked home, went back at 7am to see if the car would start, no good!! Notified RAC of my breakdown on line as the 'rescue me' wasnt working on the app, 20 mins later Iain I think he was called was there, no gargon, no bull shitting, showed me exactly what was wrong and what needed done, hooked up his battery booster to my battery so I could drive the 8 miles to the RAC approved garage while he followed, got me in for the next day and my car was made a priority job as I needed it for work. He then brought me home and explained all the advantages of my membership some of which I didnt know. Class service all round”

Helpful Report

Posted 5 years ago

“Today I had call rac came quickly but luke was the man he was more interested on selling me battery £100 I said it’s too expensive than he told me I’m not allowed to call again if I do i will get £100 charge what was not my policy then he said may be problems with alternator or wiring he not find out what is problem in case I break down again what shall I do buy another break down from different company”

Helpful Report

Posted 5 years ago

“Hi my name is FIAZ ASHRAF I live in Worcester and needed breakdown service a man named JOHN MOFFAT came to my rescue within a hour of phoning them he was really helpful put air in my tyre and jump started my car he is a asset to the company would recommend John Moffat for recovery thanks RAC”

Helpful Report

Posted 5 years ago

“First time with rac and the experience we had was terrible found out we we're only covered 10 miles from home but the garage i was getting towed to was 20miles they wanted to charge me £7 a mile so would cost me £70extra with my cover.and thats with the top cover worth it if you breakdown 10 miles from your front door so avoid this company”

Helpful Report

Posted 5 years ago

“Pleased to say have received a great service from RAC breakdown when needed help especially from the mobile patrol/mechanics. Customer Service on the other hand are a different kettle of fish entirely and absolutely appalling. Worse of all as a department they: 1) Don't answer their phones 2) Don't reply to emails 3) Don't respond to correspondence. Consequently submitting (or even trying) is futile. The RAC website is full of the usual hype and bull about being 'caring' and 'delivering a great service'. What utter rubbish. It smacks to me of a department under staffed and under resourced and simply can't cope. Address these issues RAC and sort yourselves out. The alternative is to haemorrhage customers. And I feel sad to say this having been a loyal member for over 30 years.”

Helpful Report

Posted 5 years ago

“I wish I can give them 0 star rating awful experience not once but all the time had enough its time cancel the policy good Byrne RAC”

Helpful Report

Posted 5 years ago

“Terrible service & awful Customer Care. Clearly this company does not value me as a customer. Joanna Wiseman, Director for Roadside Operations seems to think it's acceptable that my recovery had not been logged correctly on the system which caused me to wait for 11.5 hours for a breakdown recovery truck.”

Helpful Report

Posted 5 years ago

“RAC are absolutely fantastic! I just want to say how brilliant Darren was with me on Friday evening. My hire car had a fault and he came out to me within 25/30 minutes of reporting the incident. He was friendly, professional and extremely well mannered. The hire company Europcar asked that the vehicle be towed to Manchester airport and in turn they would give me a replacement vehicle. Without hesitation Darren towed the vehicle from Sheffield to the Manchester. He was due to finish his shift but still made sure I got recovered and was safe. I would like RAC to know that this gentleman is an absolute asset to their company! This gentleman is one in a million. Please pass this feedback to Darren from Rotherham. Thank you so so much Darren.”

Helpful Report

Posted 5 years ago

“I'd give a lower star rating if I could. My teenage daughter had a flat tyre on the side of a country road whilst alone with her dog. After two hours the RAC said a mechanic was on his way. They gave his name and phone number. He texted to say he was fifteen minutes away. An hour later when he hadn't arrived she got back through to the RAC (you're in a queue when broken down for 30 minutes to 1 hour). They said he had gone off shift so wasn't coming anymore but someone else had been dispatched and would be there within the hour. An hour later when noone arrives she rings back again (40 minute delay to get through). Now they say it will be an hour for someone to come and no one had been dispatched. She has now been in a hot car with a dog overheating for 4 1/2 hours - because they lied to her about someone coming she didn't leave the car and was now suffering the effects of sunstroke. We ring up a local mechanic who arrives fifteen minutes later, changes the tyre in ten minutes and she is ready to drive home. Unfortunately as she is now too ill to drive I have to come out and collect her and the car. Six and a half hours have now passed, as we drive away from the site an RAC mechanic rings her to say he's fifteen minutes away. We tell him he's not needed. The time overall taken is ridiculous, the complaints department just say that they don't guarantee how long it will take to come out and completely refuse to address the issue that she was lied to. If they were honest she would have gone somewhere safe. They kept her in the car on a lonely road for six and a half hours by lying that someone was on their way.”

Helpful Report

Posted 5 years ago

“I wrote a scathing review on how long it took for help to arrive last Friday 30th October. However since then I can only say good things about the response from the RAC and the help I have been given in retrieving my broken down car and assessing the damage. My faith is restored”

Helpful Report

Posted 5 years ago

“RAC - recovery and breakdown company. Where to start with such poor service provided to my father! My father broke down at approximately 16:00 yesterday afternoon. He reported the incident immediately to RAC in order to request recovery. Initially my father was informed that RAC will attend within 3/4 hours. Whilst waiting for recovery he also received a confirmation text to state that the report had been raised and RAC were due to attend soon. After waiting 4 hours for RAC to arrive, my father followed up with RAC over the phone at around 20:00pm to be informed that the initial report for recovery wasn’t processed due to an error made their end. Subsequently my father submitted a second report with RAC and he was then informed that recovery would be out to him within the next 2 hours. However after waiting for a further 2 hours, my father contacted RAC to notify them there had still been no sign of recovery arriving and request an update, at which point RAC confirmed the error had occurred once again and the report for recovery didn’t go through at 22:05pm. RAC made it clear this was yet another error their end and went on to raise a THIRD report of the incident and promised that recovery would arrive 00:05... My father finally had recovery with him at approximately 00:49 and later arrived home at 03:00 in the morning. My father waited a total of 9+ hours for recovery to arrive because of RAC’s repeated errors and failure to address the situation appropriately. My father was not only stranded for over 9 hours but was also left out in the freezing cold with no food, heating or water! After such a terrible experience I would strongly advise against using RAC services.”

Helpful Report

Posted 5 years ago

“incredible quick response couldn't believe how quick only had to wait 30 mins and William (rac driver) arrived to rescue me and my car he was very courteous and helpful towed my car home thanku for a stress free recovery”

Helpful Report

Posted 5 years ago

“It took 4 hours for me to be seen by a patrol car. Not the fault of the technician. I did not pay to wait 4 hours for a breakdown vehicle to come and help. Shocking service.”

Helpful Report

Posted 5 years ago

“They refuse to come out, lie and say our issue was not covered in the policy despite having a top package with them finally got through to someone who would help us and waited for 4 hours with two young children in the cold and dark. rang again to see where they were to be told it would be another 45 minutes wait so that nearly A 5 HOUR WAIT !! AVOID !! They do not want to help people”

Helpful Report

Posted 5 years ago

“First call handler refused to send someone out as my policy didn't cover the issue apparently. This was despite having the top package with them . I explained we had 2 young children with us and he didn't care in the slightest. Rang back again and spoke to someone else about our issue who agreed to send someone out. Absolutely awful, left waiting with two children for nearly four hours , late at night and still no one had turned up. When I called to see where they were I was told we would be looking at another 45 minutes so that's nearly a 5 hours wait. Ended up Cancelling them, ended up getting cabs to get us all home and having to abandon the vehicle. AVOID THE RAC !!”

Helpful Report

Posted 5 years ago

RAC is rated 1.4 based on 3,128 reviews