RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,967 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,967 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible terrible !!! Worst breakdown service I have encountered. Patrol took 2 hours to come . Spent 5 minutes then said need a tow. Waited another 2 hours only to be told their are getting another trusted agent to tow and will take another 2 hours. An absolute disgrace.”

Helpful Report

Posted 5 years ago

“I have been paying RAC for years and years just first time I asked for help when rear suspension of my car was gone after passing over speed breaker The attendant was not only rude she asked me to pay £150 Aprox before they turn up When I protested she consulted her manger and Engeneer came and advised to arrange a pick up to garage Another racist lady taking smoothly but racist , did not book pick up and ask to ring early on the day of appointment with garage Asked her to speak to mamager She consulted the manager and manger did not bother to speak to me and she said you will get the same answer Disgusting with repeated failings and decided to leave in despair and disappointment Ringing now all relative and friends to leave RAC and they will”

Helpful Report

Posted 5 years ago

“The worst road cover ever. They take a very long time to respond on the phone, they are very disorganised and give the wrong information. I needed a towing truck as I had a breakdown by a motorway, they assured me that the truck was coming in 30 minutes and sub contracted the job to someone else who when I called after 45 minutes said they just received the job and said they would take an hour to arrive. On top of that shocking level of lack of basic communication skills I had to pay £180. I would never recommend either Tesco or RAC cover.”

Helpful Report

Posted 5 years ago

“R A C VERY POOR SERVICE FROM THE PATROL ASSISTANT SPENT 2 HOURS TO TELL ME HE COULDN'T FIX MY CAR THEN FOUND A PETTTY EXCUSE NOT TO HAVE IT TAKEN TO A GARAGE AS 1 TYRE WAS ONLY JUST GONE BEYOIND LEGAL LIMIT. THE AA CAME NEXT DAY HAD MY CAR FIXED IN TEN MINS. R A C INCOMPETENT NEVER WOULD RECCOMEND .”

Helpful Report

Posted 5 years ago

“I’m writing this because you have a “refund” line on your website but REFUSE to give me a refund of 202.00 because I returned the sofa set Early but tell me I have a Credit! I won’t be renting anymore and would like my money back. I have asked Numerous times for a refund but you only tell me I have a Credit. I was unaware that You need the money more than a senior citizen! I think this is a Rip-off!! CROOKS!!! Never rent from these assholes!!!”

Helpful Report

Posted 5 years ago

“I used The RAC app on my phone could see my location and phoned for help very useful App I had been waiting just over 2 hours when help arrived arrived Lee knew his job he towed me home and was very helpful telling me what work needs to be done on my car Fuel pump faulty thank you Lee M...”

Helpful Report

Posted 5 years ago

“Have been with them 27 years , and always been very pleased . But on this occasion very disappointed , in the service and particularly the patrolman.”

Helpful Report

Posted 5 years ago

“Do not become a member. I was charged for parts that I did not need. They keep you waiting for hours and overcharge. They have a rubbish service and rubbish customer care. Extremely rude engineers and customer service. Go to AA or Green flag. You've been warned!”

Helpful Report

Posted 5 years ago

“On being unable to start my car due to a broken starter motor I added Home Start to my RAC cover and was told that I could expect the mechanic to visit within 4 hours. Afetr 4 hours and nothing I was told that the mechanic had 2 more calls and wouldn't be with me until 8.00pm another 2 hours. I only found that out by phoning them twice again. Nah! I'm going to cancel their service is non existent. Be warned”

Helpful Report

Posted 5 years ago

“I have been charged £550 for 2 x recoveries in the last year. This last one, I was quoted £85 on the phone, I agreed they then added an extra £180 after loading my car up! This was not quoted, it was never mentioned, they waited until I couldn't get out of it before throwing in the extra charge. Underhanded thieves”

Helpful Report

Posted 5 years ago

“RAC refused to send someone out because they had got the wrong information and told me it was my fault. Appalling customer service from Mia in Manchester.”

Helpful Report

Posted 5 years ago

“Thay arrived and checked why my car wouldn’t start it was the battery as I pay extra £2 a month I got a brand new battery”

Helpful Report

Posted 5 years ago

“Does anyone else ever get an email that can't be opened just before the renewal date ? Let it go the first year and renewed automatically. But the same happened this year aswell tried to phone them up but had no joy. Just cancelled direct debit in the end. As an afterthought the email they send you after you auto renew opens no problem. A bit of a scam easily dealt with”

Helpful Report

Posted 5 years ago

“Absolute disgrace of a company and it is no suprise that they only have a 1 and a half star review on this website, their 3 red strike rule for the rac black box is never explained as to how it works an they give out no letters of warning to the customer yet they are more than happy with taking money off their customers. The only information you get is when they send you the letter your insurance is being cancelled. Also with the letter that your insurance will be cancelled it arrived through my letterbox the day before my insurance was set to be cancelled yet it was written on the letter that this should have been in my possession 6 days previous to this which shows again shockingly bad business. I then rang to try and discuss this mistake with rac and to try an find out what my apparent 3 red strikes were for and they would not give me an answer an the man who answered the phone had no idea about some of the basic questions I was asking him about the company such as there terms and regulations. Therefor if you are getting an insurance I cannot recommend highly enough that you do not chose to go with rac as you will be wasting your time an money.”

Helpful Report

Posted 5 years ago

“Called RAC, car would not start. Technician arrived did not run a diagnostic. Took air filter apart spray quick start in and asked me to turn the engine over. Still would not start. Keep turning it over he said until the battery was dead. He connected a power pack and told me to continue for 30 seconds or so. That abruptly said stop. I hot out of the car and asked what is that burning smell, he said it's where the air filter is disconnected. In fact it was the starting motor burning out which he obviously new hence the abrupt stop instruction. He then ran a diagnostic and could find no fault. He decided to tow me to a garage, then smashed the front of my car in with the tow bar, by turing left before the car had started to roll. He then told to call customer services and they would sort out the damage. I contacted RAC and it will take 20 days for them to get in touch with regards to their incompetent technician and him wrecking my car. NEVER AGAIN GREEN FLAG next time.”

Helpful Report

Posted 5 years ago

“My car couldn't start, called RAC at 16.45 as was starting work at 19.00,they promised to be there in 4hrs.had to call my manager that I will be late coz of breakdown but will be there 20.30.Till 21.00 there were nowhere to be seen ,called to find out what was happening, surprisingly was told I should wait till 23.30hrs had no option but to call at work to let them know I can't make it and also cancelled with RAC .I now believe they are the worst to deal with. 0 review.”

Helpful Report

Posted 5 years ago

“Today 25th April 2020, my disabled daughter and I broke down on the M80 between Denny and Stirling. Due to the current situation Covid19 the breakdown recovery was pretty quick. I was told it would take 45 mins and Stephan arrived 1hr and 10 later. Apologetic on our wait and very helpful. My Zaferia 06 plate went into a cloud of smoke from the engine. Dash lights where red and Amber. Car was unable to start. Stephen spoke to my machanic who he know as he's a local man himself to give him probable cause of breakdown and fault. Due to social distancing he was unable to take my daughter and I to the garage and then home, something RAC offer. I was offered a paid taxi, but my better half came. My daughter and I were very thankful. Great service Thanks again Stephen”

Helpful Report

Posted 5 years ago

“I give RAC 3stars for the 5hr wait, but would give the RAC mechanic a 5⭐️⭐️⭐️⭐️⭐️. He spent time on my fuel problem and replaced a split fuel pipe rather than just towing it to a garage. Excellent job and very friendly and professional. Have had them before just turn up and tow it as can’t be bothered to try and fix the problem but this mechanic has been to me before and actually fitted a fuel pump for me. Always the same though the problem is normally someone on the end of a phone or in an office,”

Helpful Report

Posted 5 years ago

“Had a warning light come up on my dash a week after a full service and MOT-manual states its unsafe to drive. As a key worker on the front line my car is completely essential. I was unable to get an appointment at my local vauxhall garage (frustratingly). I contacted RAC who i have breakdown cover with. They arrived an hour after i phoned, the mechanic was kind, understanding and very efficient. He found the fault quickly and sorted it immediately. I am very impressed with the service and professionalism.”

Helpful Report

Posted 5 years ago

“If there was an option for 0 I would have used that! Too long a saga to go into, just to say they left us in the middle of nowhere for 10 hours, no food, drink or toilet facilities, no heating and no engine to charge our phones which we’re running low due to the fact we had to keep contacting them.. finally got picked up, not by the RAC didn’t actually see them at all! But by a garage they use, I spent my journey home sitting next to a drivers quilt and pillow!! Lovely then they charged us another £96 to transfer vehicle to a garage. Contacted customer care complete joke!! Needless to say the response was to the effect they don’t guarantee attendance times, they were busier than expected August, not bad weather, 7pm first call to them not a busy time of day! Collection 5am! So we address the issues of a 10hr wait, the fact we had work the next day, not having slept for 24 hrs. But hey feedback was relayed to the relevant managers, and nothing done. Well done you! I just wish I’d read reviews before signing with you! Stay away people do not go anywhere near this company.”

Helpful Report

Posted 5 years ago

RAC is rated 1.4 based on 2,967 reviews