RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,967 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,967 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

Write Your review

Tell us how RAC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bunch of unprofessional mongs. Left me waiting for over 9 hours into early hours of the morning. Cancelled the breakdown and didn't notify me. Contacted me 2 times in an 9 hour period and kept entering the wrong addresses.”

Helpful Report

Posted 4 years ago

“Lady on her own ,side of the rd so six hour wait no phone calls nothing save you money go with someone else”

Helpful Report

Posted 4 years ago

“Absolutely disappointed!!!! I broke down called RAC! Payed 109.21£! Waiting more than 3 hours after cancelled because I have a diabetes tape 1 I wasn’t too good at all! My 9 years old son waiting is well on the back site. After 2 months still didn’t get my money back!!! Just promises and lies....”

Helpful Report

Posted 4 years ago

“Couldn't have asked for a better service, so informative, pleasant, nothing was a bother, I was taken to the garage who had fixed a timing belt but left bolts loose and one missing, rac explained to lad at garage what they hadn't done, excellent service from shaun the rac man, will stay with rac for the good service it provides”

Helpful Report

Posted 4 years ago

“Best service ever,”

Helpful Report

Posted 4 years ago

“Very very poor Very very poor, RAC rep who came to rescue me gave me incorrect information about the cost and took me to his possibly linked/tied-up garage to fix a small issue so he can get commission. Eventually I ended up paying 3x more cost than local garage and many more than the actual value of the car without which they will not release my car. Also, despite several complains made online on RAC website contact no response received.”

Helpful Report

Posted 4 years ago

“Beyond joke , completely clueless people work on the phone and very slow response when you need them give impression that they doing a favour on you instead of bloody paid service. Been 3 Hours still waiting near a motorway and was told I will be a priority 😡. After several calls someone telling me another recovery will come in next hour. Absolute joke of a company and deceiving.”

Helpful Report

Posted 4 years ago

“On the 25h June 2020 I had broken down on Burnt Ash Hill, Lee, SE12 0AA 17:39pm I made a call to arrange for some breadown recovery 17:40pm:I then received a message confirming the breakdown was logged, I was told that someone would be with me between 90mins - 4hours however I should receive a call in half an hour to get an update 18:32: Called RAC to get an update as I was parked in a dangerous spot, was told I would get a text in 10minutes 19:11: Called again as I still received no updates 20:20: Received a text message to inform me patrol was on their way and would be with me in 30minutes 20:52: Gary (RAC Patrol) arrived. Attempted to jump start the car, claims he knew nothing about BMW 1 Series but knew that the crank sensor needed replacing wihout doing anything but jump starting it! 20:55: Gary logged for a tow truck to be arranged and said RAC would contact me in 10mins to give me an update on when the tow truck would be arriving. 21:25: I called RAC to find out what was going on as I received no update whatsover, was again told I would receive a call in 5 minutes 22:01: I receive a message from C&S saying they would be attending my vehicle however with no ETA 22:20: I replied asking roughy how long 22:22: C&S = ETA will be before 1am 22:35: I replied saying it is unacceptable as I have been waiting from 17:39pm and they should have been sent the job at 21:00 to which I was told was done by Gary 22:43: C&S = JOB WAS SENT TO US BY RAC AT 10PM ON A 3HR ETA ILL UPDATE YOU ONCE A DRIVER IS ASSIGNED 22:44 - I replied that it is ridiculous and that i would call RAC 22:48 I called RAC to enquire what was going on as it was getting dark, I was parked in a dangerous place, I was alone in a dangerous area and could not leave my car as the electrics had gone and the windows were down as well as my car key stuck in the car, I WAS SCARED FOR MY LIFE!!!! RAC then told me to call the police if I felt unsafe and that they would stay with me until the tow truck arrives. I am 100% sure the police have much more important work to do than to wait around for 4 hours for a tow truck. I then decided to make my own arrangements for a tow truck to tow me down to a garage as there was no way I was going to put myself in a uncomfortable position until early hours of the morning!! 23:44: C&S Tow truck arrives 23:45 My tow truck arrives I am not impressed with the service of both RAC breakdown call centre, the patrol sent out and the length of time I waited in a DANGEROUS place, by MYSELF, in a UNKNOWN AREA as I am from North London, where I felt both UNCOMFORTABLE and VULNERABLE. I WAS SCARED FOR MY LIFE. I made MULTIPLE calls to RAC becuse I was so scared, thankfully I had my phone fully charged before I left my house! If I had known this was the service you provided I wouldnt have become a member and wouldnt have counted on you in my time of need!”

Helpful Report

Posted 4 years ago

“Called at 5pm yesterday after breaking down on the A34. Was told somebody would be with us within 20 minutes. After 3 hours a patrol finally came, said he could not fix the issue and that it would cost £269 to get it towed. After him telling us recovery should be within the hour and I would be receiving a call in 20 minutes to give me an exact time I paid as I wanted to get my kids out of this unsafe situation. Hour later, nobody had got back to us. Called RAC who notified us that it would take up to 6am for somebody to get to us! I requested a refund as I said we should have been made aware of FACTUAL waiting times instead of FICTITIOUS ones to make us depart with our money. After several phone calls, eventually the resolution, seeing as I also had my 3 small kids in the car, was that they would get us a taxi from the location to our home and a recovery vehicle will get my car within the next 2.5 hours. After arriving home I received a call from a contracted recovery person saying that could not find my car at the service station... My car was never at a service station. An RAC patrol man easily found us to get our money but at 8:49am the next day nobody can seem to find my car after me paying £269. I have not slept, I have felt guilty about my 3 girls screaming in the back of my car because it was pitch black where we were parked, the windows of my car were left down as they would not go up due to battery/electric fault and after four phone calls just this morning and every person I have spoke 2 telling me somebody will be calling me back, I am still waiting for just 1 phone call. Deeply disappointed and upset. I have been messed about so much, paid a huge amount of money and still have no car to show for it. This all could have been avoided if RAC had said they have no resources to help and to try elsewhere instead of taking money for a service you clearly could not provide. Staff need training in not to lie for money because my kids did not deserve what they went through. 2:40pm They have said my vehicle is on the way to me but cant tell me how far it has travelled or where it is. They even asked me for payment AGAIN to get my car towed to me”

Helpful Report

Posted 4 years ago

“They gave the petrols the wrong location. Norwich instead of Milton Keynes. Wow. Waiting 4 hours and still waiting....”

Helpful Report

Posted 4 years ago

“Called RAC out and had acknowledgment text within seconds. Then 20 mins later had text with driver allocated to me, he would be there within 30 mins. My experience of other recovery companies told me this wouldn't happen... he arrived within 15 mins! Really polite and thorough mechanic had my car diagnosed and on my way in 10 mins!”

Helpful Report

Posted 4 years ago

“More than a 6.5 hour wait till eventually I abandoned my car and got a taxi home. Every time I called I was misinformed. I was repeatedly told that I would receive assistance in 5 minutes. I continued to wait for 6.5 hours with this false hope until I was finally told to wait for another 2.5 hours.”

Helpful Report

Posted 5 years ago

“Broke down just on outskirts of Barnsley. Recovery guy Dave out to us within 10-15mins. Fantastic service and really nice guy”

Helpful Report

Posted 5 years ago

“Definitely the worst company I've ever dealt with. Took 3years of my money and said I never cancelled the despite the fact that I continuously rang them to cancel break down cover. Then tried to deduct administration charges for their own mistakes”

Helpful Report

Posted 5 years ago

“The worst company! I will never do business with them again and I wish I looked at the reviews before I signed the contract. I’ve been trying to return my furniture since April because I am moving back home and have no place for it. I was called 2 months later and told that if I don’t pay $894 it would be considered stolen merchandise and charged on my credit for the full amount 2200 with stolen beside it. They claim it is because the pick up list is long but I’ve been on it since before the stores have opened again due to covid. It makes no sense. They do not want you returning furniture and will put you through hell to return it if you can!”

Helpful Report

Posted 5 years ago

“Happy with the service I got, they automatically renewed my breakdown cover, when I called up they said they’d sent me an email already (they hadn’t). Only offered partial refund as I was past the 14 day period of renewal, sent an email to complaints and they offered a full refund. I think a company should be judged not on the mistakes they make but on how they rectify them, the fact they gave a full refund I am happy to return back With them and show some loyalty.”

Helpful Report

Posted 5 years ago

“Do not get RAC Black Box. The first day with the black box, I went five miles up the road and back. When I checked online I had scored 3/100 for acceleration. This was impossible. I called to tell RAC and they accused me of lying. I cancelled the insurance straight away. Online the cancellation fee states £25 within 14 days. However, in your policy details it says £35. (After 14 days online £55, in policy details £125) When I questions this the woman on the phone said I must be on a fake website? This was the official RAC website?? Terrible customer service, rude and unhelpful. Please Please Please do not get this policy with them.”

Helpful Report

Posted 5 years ago

“They come and change your car battery at a ridiculous rate. They are way too expensive! Avoid them.”

Helpful Report

Posted 5 years ago

“A Patrolman came out and diagnosed that my car needed a new bearing and a new battery. He rang a local RAC recommended garage and asked if they had the parts to do the work immediately. The garage proprietor confirmed this. The following day I rang the garage to find out the charges and when I could collect my vehicle. They told me it would now be a week or more before they would look at my car –It was 9 days then not all the work was. They gave me one quote for the work offered of £87 which once accepted they then subsequently told me they needed to add VAT & Labour making it a total of £127. During these 9 days, No response from RAC customer care or the executive office. This my second bad experience with the RAC in a matter of months. The first time management subjected me to extra rip-off charges of £197 that should have been covered by the original agreement. This time I find their garages can’t be trusted either. After reading this, it’s really your risk if you choose to do business with them? To clarify, after ripping me off once, my car was then taken to a RAC recommended garage for immediate work on 19 May. It was there for 9 days - during that time the garage was not entirely honest with me. The RAC responded to the disappearance of car my 2 weeks later on 3 June - only to say that they were not taking responsibility for the garages they recommend. Dealing with the RAC is like asking the Yorkshire Ripper to baby sit your infant daughter. You've been warned!”

Helpful Report

Posted 5 years ago

“A Patrolman came out and diagnosed that my car needed a new bearing and a new battery. He rang a local RAC recommended garage and asked if they had the parts to do the work immediately. The garage proprietor confirmed this. The following day I rang the garage to find out the charges and when I could collect my vehicle. They told me it would now be a week or more before they would look at my car –It was 9 days then not all the work was. They gave me one quote for the work offered of £87 which once accepted they then subsequently told me they needed to add VAT & Labour making it a total of £127. During these 9 days, No response from RAC customer care or the executive office. This my second bad experience with the RAC in a matter of months. The first time management subjected me to extra rip-off charges of £197 that should have been covered by the original agreement. This time I find their garages can’t be trusted either. After reading this, it’s really your risk if you choose to do business with them? To clarify, after ripping me off once, my car was then taken to a RAC recommended garage on 19 May. It was there for 9 days - during that time the garage was not entirely honest with me. The RAC responded to the disappearance of my 2 weeks later on 3 June - only to say that they were not taking responsibility for the garages they recommend. Dealing with the RAC is like asking the Yorkshire Ripper to baby sit your infant daughter. You've been warned!”

Helpful Report

Posted 5 years ago

RAC is rated 1.4 based on 2,967 reviews