Name: RAC
Rating: 1.43

“Stranded for over 4hrs in early hours of the morning, with my car in a dangerous place, I was recommended by the RAC to abandon my car and find a way home. When I informed them it would be highly dangerous to leave my car across the road with no one to flag down oncoming traffic and guide them around my stationary car (already informed the previous three people I spoke to of this fact) I was once again left waiting for the never appearing tow truck. Luckily, through the amazing good will of passerbys I was able to move the car to a less dangerous position and get home. Not sure what im going to do with my abandoned car as at 4am in the morning I was fed up of listening to 'on-hold' music. Luckily I was only a few miles from home!”

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Posted 4 years ago

“Broke down in the middle of nowhere and RAC took 8 hours to come to us! No food, drink or toilets around. Absolutely disgusting service”

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Posted 4 years ago

“Took a little longer than originally said it would to get somebody to me. Although good communication via text messages and kept updated. When the patrol arrived the problem was diagnosed and sorted quickly and I was on my way home within 30mins.”

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Posted 4 years ago

“Well my car broke down in the middle of nowhere rang RAC they said someone will be you 1 to 4 hours. And so 4 hours past so I rang again only to be told it had been cancelled by this it's getting dark and my car dangerous position no food or water midnight came still no one so another phone call only to be told no one was coming that day and they would get a taxi and that I would have to ring again the next day. So the next morning arrived 7 am I rang the Rac who then informed me that someone will be with me at 0840 so i had to arrange a taxi £65 to get me back to my car 0840 came and went 10 am someone finally turned up only to be told he cant fix it and it will be recovered he then left me still in a very dangerous position and to get another taxi back to where I was staying and I asked the Rac to ring me 40 minutes before so I could meet the recovery agent at my car so I never received a call 36 hours later my car was recovered and they said the is on it's way to you're garage the next day little confidence in them it never arrived so another call only be told it's in a compound and they don't know when it will be with me. STAY CLEAR OF THIS COWBOY OUTFIT”

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Posted 4 years ago

“The RAC mechanic was excellent, but it means nothing when the relay service mess up the taxi booking, leaving me stranded with two small children 400 miles from home, are rude, refuse to pay for onward travel because 'it's a long way' when the service I signed up for stated UK-wide cover, and then keep my vehicle in storage for three days (so far), again because 'it's a long way'. Their customer service are not allowed to tell me anything, apparently, nor are they allowed to give a geographical location for my camper van nor which subcontractor it is in storage with (yes - 'storage'. I signed up for relay, not storage)!. They will not give out any other numbers and instead just say 'customer solutions will call you'. Which they never do. Just to be clear, this is MY CAMPER VAN which THEY HAVE but won't tell me where or when I'll get it back. It has all of my bank cards and most of my family's clothes plus fresh food rotting on board. This must be close to criminal - DO NOT USE THE RAC.”

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Posted 4 years ago

“I waited 7 hours and rac and never turned up... I had to pay to get car recovered..”

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Posted 4 years ago

“25 minutes wait before the call centre dealt with my call and then the agent had no idea of my location and recorded it wrongly - twice. The rescue vehicle finally arrived 2 hours later and the call centre had given him the wrong information as to the cause of the breakdown.”

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Posted 4 years ago

“Totally unprofessional and are only worried about taking money. RAC patrol man didn't know what he was doing and ruined my car. Save your money and go with the AA.”

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Posted 4 years ago

“had battery replacement by rac breakdown recovery. given no recipt .contacted customer service on three occasions not much help wont be renewing at any price”

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Posted 4 years ago

“Stuck on motorway 3.5 hours waiting on motorway For RAC still no sign of them.”

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Posted 4 years ago

“It took 3 days to recover my car & caravan, I'd taken out extra cover because of the caravan, which they tried to use as an excuse for having no one to send! They didn't care that my passengers were an 81 year old & a bipolar lady. The RAC wouldn't refund the balance of my membership as apparently 72 hours for them is "using the service" My membership number is 200110004738485”

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Posted 4 years ago

“Stuck at the side of the road with a flat tyre and my wife and 4 children in the car. Took almost 5 hours for someone to come and the RAC pride themselves that they got someone out within the timescale that they said. When I called after 3 hours she admitted that they hadn't put on the system that I had children in the car. Their follow up emails from customer service were rude and pathetic. Avoid at all costs.”

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Posted 4 years ago

“If anyone in UK think you are safe to travel by having the breakdown with RAC think again! There is not such a thing as safety or customer care with RAC. basically, they take your money for many years and when you need them, they will tell you to deal with it yourself. Car broke down on the middle of nowhere and waited for over 10 hours in 30-degree heat with no food no water and no one show up, no phone calls no apology! I was 200 miles away from home and I have to pay privately to recover my vehicle which was instructed by RAC agent. When I've sent a claim to get my money back RAC deny any knowledge of it. Here is the game RAC playing when your vehicle breakdown. 1- If you are brave enough to wait for 2 days, they will send a sub-contractor to move your vehicle from the current location to up to 5 miles radius and leave your vehicle on a private restricted area. 2- Then they promise you someone else will come within 30 minutes to recover your vehicle to your home address. 3- As soon the first sub-contractor off load your vehicle it is customer responsibility simple as that. None ever will show up. I have witness this on the day when my vehicle broke down. I though it was only me having the problem with RAC, but what I found out while I was waiting for the RAC to recover my vehicle I saw few more RAC customers having the exact same problem, leave them the same area and give them the same promise. I asked one of the RAC customer how long has been waiting with your kids for the RAC patrol and the answer was shocked me 23 hours!!! I don’t know what happen with RAC but defiantly I won’t be renewing my contract with them and will never trust this company again. RAC should be a shame for what they do to them customers.”

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Posted 4 years ago

“If anyone in UK think you are safe to travel by having the breakdown with RAC think again! There is not such a thing as safety or customer care with RAC. basically, they take your money for many years and when you need them, they will tell you to deal with it yourself. Car broke down on the middle of nowhere and waited for over 10 hours in 30-degree heat with no food no water and no one show up, no phone calls no apology! I was 200 miles away from home and I have to pay privately to recover my vehicle which was instructed by RAC agent. When I've sent a claim to get my money back RAC deny any knowledge of it. Here is the game RAC playing when your vehicle breakdown. 1- If you are brave enough to wait for 2 days, they will send a sub-contractor to move your vehicle from the current location to up to 5 miles radius and leave your vehicle on a private restricted area. 2- Then they promise you someone else will come within 30 minutes to recover your vehicle to your home address. 3- As soon the first sub-contractor off load your vehicle it is customer responsibility simple as that. None ever will show up. I have witness this on the day when my vehicle broke down. I though it was only me having the problem with RAC, but what I found out while I was waiting for the RAC to recover my vehicle I saw few more RAC customers having the exact same problem, leave them the same area and give them the same promise. I asked one of the RAC customer how long has been waiting with your kids for the RAC patrol and the answer was shocked me 23 hours!!! I don’t know what happen with RAC but defiantly I won’t be renewing my contract with them and will never trust this company again. RAC should be a shame for what they do to them customers.”

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Posted 4 years ago

“Been sat at the side of the A74m near Lockerbie for 2hours, keep getting updates saying I will be updated in half an hour, bedn a member for nearly 20 years, digusted”

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Posted 4 years ago

“Whilst having a beer on the sea front at exmouth I observed the Rac guy carry out a repair on a vehicle at about 6.00 pm which was no minor task. I don't know what the repair was but it looked pretty intensive, t h e vehicle was jacked up and the windy gun was in full use! fair play glad I'm a Rac member Keep up the good work.”

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Posted 4 years ago

“The rac man was really friendly very helpful. His name was Tony , I broke down on hayling island.”

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Posted 4 years ago

“Broke down 12 miles from home front brake calliper stuck on, smoke everywhere and disc very very hot, managed to pull onto a closed garage forcourt, called RAC at 18.00hrs, got text message every 30 mins saying they are extremely busy and will update us in 30mins, we were still waiting at 22.00hrs no sign that they were even close !! Decided to leave the car and get a taxi home, local garage will tow car in , all extra expense, RAC are a useless waste of money, will not be renewing with them !! Be warned...”

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Posted 4 years ago

“Broke down on saturday 165 miles away from home, patrol officer comes while i go to shop to get a drink for my daughter and wife. Straight away tries telling my misses that the car was on race track due to bubbles on front tyres. Pfaaa rear wheel drive mate so what you on about? Waited 4 hrs in 32°c for recovery to come and say hes only having the car and im gonna have to wait for a taxi or 2 like it ended up happening as the 1 st one did not wanted to take us without money upfront. Whats worst found out today my warranty got canceled due to some **** ringing diler ship expressing his opinion why i needed recovered without even having a foot to stand on with evidence Charged 250 quid for recovery after having gold membership 🤣🤣 Avoid at all costs”

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Posted 4 years ago

“Broke down on saturday 165 miles away from home, patrol officer comes while i go to shop to get a drink for my daughter and wife. Straight away tries telling my misses that the car was on race track due to bubbles on front tyres. Pfaaa rear wheel drive mate so what you on about? Waited 4 hrs in 32°c for recovery to come and say hes only having the car and im gonna have to wait for a taxi or 2 like it ended up happening as the 1 st one did not wanted to take us without money upfront. Whats worst found out today my warranty got canceled due to some **** ringing diler ship expressing his opinion why i needed recovered without even having a foot to stand on with evidence Charged 250 quid for recovery after having gold membership 🤣🤣 Avoid at all costs”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

RAC Reviews