RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,967 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,967 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not even 1start worth of service. 7hrs later I’m still waiting and their excuse “it’s a lot of traffic” 7bloody hrs”

Helpful Report

Posted 4 years ago

“Been told 2-3 hrs waiting time at 12pm. At 4 pm my mechanic called said he’s 2mins away.It’s now 6pm, my tyre is still burst and I’m still waiting as u guessed. Called rac been hung up on twice. Been given mechanics number who’s probably on holiday since his phone is not even on. After speaking to them for hours they still trying to say they r doing everything they can to make it happen! Riiight u got me there. I wonder why I need to wait for 7hrs to get 10min job done!? Come on it’s definitely time to cancel our membership and switch”

Helpful Report

Posted 4 years ago

“What a nightmare and what terrible help from the RAC. Last Friday when the temperatures were 39 degrees our Caddy Van broke down. We rang the RAC immediately and was told that there was an extra charge as we were out of the area our membership covered. I said I didn't care I would pay whatever charge was applicable. Someone rang back and waffled on about what the trouble could be and to get to a mechanic DUH! The van re started so we felt it would be good if we could get somewhere more congenial to park bearing in mind the heat of the day. Wrong decision as the van stopped again. We were stuck on the Brand Hyway with trucks and cars passing at horrifying speed almost hitting us twice. A few samaritans stopped to help and we managed to get the van further off the road. I continued to ring RAC as the hours passed, they then eventually said a tow truck would be out. This was at 4 pm by now at least the heat was dissipating. At about 6.45pm a RAC van turns up checks the van and says he had no idea we needed a tow truck as apparently a white Caddy Van that had also broken down up the road from had been transported away. Made us wonder if there had been some miscommunication, he said he would try to arrange a tow truck. TRY!!!!! at just before 7pm we had a phone call from Daynite Towing and the lady called Karen was the first person to enquire as to our welfare. I am 74 years old and my female companion also elderly and she was aghast at how we had been looked after. She sent a truck out to us straight away but it took just under an hour and a half to reach us as it had to come from Geraldton. The driver Fraser was wonderful he got the van onto the truck with our two dogs that were in crates inside the van and us safely in the cabin of the truck. We left Perth for Geraldton from Upper Swan at 11am in the morning and arrived at Greenough camping site at 11pm at night. Being stuck on the side of the Brand Hyway when it is first hot, then dark is not an experience I would ever want to go through again. Our van is still in Geraldton and I have arranged for Daynite Towing to bring it back to Perth to our mechanic. As well as the incompetent service from the RAC what disappointed me the most was the lack of concern for two elderly ladies stuck in the middle of nowhere in a very unsafe situation.”

Helpful Report

Posted 4 years ago

“Broke down 11am Sat morning M25 C/W Basildon slip. Waited for RAC John 50 mins arrived on time. Fault on accelerator elects. seemed to clear itself. I had lost confidence in the cars performance for onward motorway driving. John offered reassurance to follow me home on motorway which we were grateful to accept. Arrived home safe and sound. Top marks.”

Helpful Report

Posted 4 years ago

“Still waiting in cold for 5 and a half hours Dodgy area with electric window jammed open Every time I phone it gets later and later”

Helpful Report

Posted 4 years ago

“Been a member for 10 years and used only a handful times, latest time i needed them i was told wait would be 90mins max, after 2 hours waiting i called them again to be told it could.. could be another hour, nothing guaranteed, no real desire from them to be pro-active and keep me well updated. I had to get a friend to help me in the end and RAC never came then, i cancelled my membership after only 1 month of re-newal and they only gave me 50% of full year refund, disgrace this place..stay well clear.”

Helpful Report

Posted 4 years ago

“What amazing customer service received by Charlie tonight. Nothing was too much trouble. Also the lady who took my call was really efficient. Thank you.”

Helpful Report

Posted 4 years ago

“Stay away at all cost. Do not join. Bad customer service of a idiot on other end of phone. With rac wont be tomorrow morning as cancelling my membership. Said I could put a complaint in against the person rather just cancel and join with a professional breakdown cover.”

Helpful Report

Posted 4 years ago

“I ordered 4 tyres through their website for fitting this morning between 9.30-10.30 and I am still waiting for the tyres to be delivered to the garage. If I had known they use a 3rd party supplier (who the call centre staff cannot call they can only email them)I would not have used them. This is after I received an email from RAC to confirm fitting appointment. After reading the reviews here it is clear that the RAC are no longer to be trusted and their brand has been severely diminished.”

Helpful Report

Posted 4 years ago

“Broke down, with a split radiator hose. Called RAC was told I'd have to wait 90 mins, 90 mins passed and had received texts saying they where on the way etc etc... Another hour after this I got told that they would be another 2 and a half hours!! Leaving me stranded in my car freezing, for 5 hours in total, I had to cancel the breakdown with the RAC and arrange for a local recovery agent to collect me, at quite some considerable cost. Completely disgraceful from such a well known company. And seemed to use every excuse under the sun as to why they where taking the time. Membership will be getting cancelled. Never again.”

Helpful Report

Posted 4 years ago

“My car would not start during a trip to Leeds. I called the help line and was told, help would be with me in 90 mins. The driver called me and said he could be with me in 30 mins, when Simon arrived he honestly could not have been more helpful. I was back on the road 20 mins after he pulled up, after that service I will definitely be renewing next year. 5*”

Helpful Report

Posted 4 years ago

“Thursday, 22nd October.2020. 2pm red warning light came on.......alternator belt extremely slack. 2.30pm. Phoned RAC and after pressing numerous buttons as directed operator answered. Problem outlined to him. said he would call back in ten minutes. 3pm. Still no call from operator, called him again and he apologised for noting something incorrectly. Would arrange for break-down to attend. 3.30pm called back stating break-down would be on site at 8.30pm. 4.30pm called to change time to 6.30 and later called to say no break-down available until the filling day. That’s when I really let them have it and at 9pm same night a break-down truck from another firm arrived and took car away. I have never dealt with such an incompetent bunch of idiots. This break-down bunch, the RAC, didn’t stick to their advertising motto ie be there in half an hour and if we can’t fix it etc etc. This service was arranged through my insurers and I shall have something to say to them later today. I gave up Britannia Rescue because of the package I took out, ie. three cars, house and another insurances. I shall return to Brittania but only after I get some discount for this galling experience. Rating. ZERO.”

Helpful Report

Posted 4 years ago

“I had a battery fitted in January this year due to my old battery not working correctly. At the time the engineer let me know that the battery fitted had a 2 year warranty and if failed to work would be replaced free of charge. My van had some teething problems and had to be taken to the garage this week to be worked on, as a result they advised me that the battery needed changing and I remembered it was still under warranty with RAC. The engineer arrived today to check the battery and at first wasn't sure that you had fitted it as it wasn't the correct type you'd usually fit so firstly how can you give a 2 year warranty to a part you wouldn't usually fit and use as a replacement. Also it is still under warranty and they didn’t replace it because of some pathetic excuse. I'm very unhappy and feel like my trust with the RAC has gone.”

Helpful Report

Posted 4 years ago

“Don't not use the RAC they do not have there own breakdown trucks they are all sub contractors and it's pot luck who turns up . We broke down at 6 pm and didn't get home of a busy motorway for almost 4 hours we were then left at a service station untill 2 am eventually getting home in a sharabang at 7 am. My advice use someone else.”

Helpful Report

Posted 4 years ago

“quick at taking your money but slow at responding to breakdowns. over 7 hours stuck before attendance go elsewhere as you money will be better spent”

Helpful Report

Posted 4 years ago

“My membership with RAC had just expired and was suppose to auto renew through direct debit but for some reason it did not so when I contacted RAC for a breakdown they wanted me to pay before they would send out an engineer, I did this immediately and they arranged for an engineer to be with me in 90 minutes, it was two hours and still no one contacted me to update so I phoned and was told it would be atleast another hour, I waited and no one contacted me so I phoned them again and was confronted by the same chap I spoke to earlier, he was very arrogant, unapologetic and as a customer I was told I was unreasonable for complaining about the wait, I asked how long it would take to get an engineer? he said sorry sir but we don't have any way of contacting the engineers, he will be with you when he is available! he was now on the phone nearly 15 minutes still trying to argue the fact that the engineers were too busy and they cannot be cotacted..eventually he then said he wont be with me for another 3 hours! I requested him to cancel the callout and that I will be cancelling my membership in the morning. I was charged admin fee for the cancellation £25 this is within 24 hours of becoming a member and not getting any form of service apart from getting a lot of grief dealing with irate staff who wasted hours of my time trying to get an engineer out! The staff are unapologetic, unsympathetic to their customers and left me with a hole in my pocket at a desperate time. I am left with a broked down vehicle at a roadside in the rain. Thank You RAC! very nice people!”

Helpful Report

Posted 4 years ago

“The RAC are about as good as nipples on a bull !! Call them at 18.30 told wait was 90min after 90min text be there in 45min after an hour text be there in 30min after 40mins text be there in 30min finally turn up at 5 past 1 the next day only 6 and a half hours after the call out would have been quicker to get my wife to tow me home”

Helpful Report

Posted 4 years ago

“Poor poor poor service and ripped of got cover through my insurance when i broke down on way to work i was told it was only basic cover had to pay 180 there and then rip of and they outsource the work to contractor took over 3 hours to arrive joke never again will i join RAC”

Helpful Report

Posted 4 years ago

“m writing this as my driver has been sat on the side of the road for the last 11 hours. 3 hours ago I was told by the RAC that there was a tow truck with my driver. So I went home as I believed the RAC that they had a recovery truck on site after a five hour wait. I have now returned to the office after going home, having to pay for a cab to go back to work as my driver rang me and told me he was still there. And there was no tow truck with him. Why Lie to me. I am now on the phone at ten to midnight for the third time, asking why they lied and where is my tow truck. I have been told that the contractor will be up to another to 2 hours. My advice, if your considering breakdown recovery do not consider the RAC, especially if you are a women on your own. Do not put yourself in this position. Being left on the side of the road for over 12 hours is bad enough without being lied too. Don't ever use the RAC, stand in the street and burn your money, its better value then this service. Anita Cockburn.”

Helpful Report

Posted 4 years ago

“3 hrs to recover single female on smart motorway! I broke down at 20.16 on a smart motorway. Steam from engine, split pipe and lost my engine coolant. Auto car. Reported to RAC advised 45 mons for a flatbed. Phoned up 55 mins later as had no contact with eta nor truck turn up. Got told it would be 22.00hrs. Not happy at all, within a 3 mile radius of my location the are 3 major contractors for RAC. 22.05 as still jo contact and no truck. Informed this would be a further 45 min as "contractor was on route and would be with you in 45 mins. Waiting 3 hours for a truck on a smart motorway and they wonder why people get hit by other vehicles. Loan female absolutely freezing and unable to run engine for heat. Best they can do is get it escalated to a manger as I await their call!! Not the first time I have had these issues with RAC. This will be firmly followed by full written complaint accompanied by the recording from my phone of the conversations. Absolutely shocking and appalling treatment and shall leave this review anywhere I can. Quick to take payment... not so quick to get "their vulnerable customers to safety as a priority" quote from their very own recording on the start of the telephone calls. UPDATE truck finally arrived at 22.57 ... the manager returning my call .... still hasn't happened. Ended up having to get a second vehicle to my location as my battery was failing due to running side lights and hazard lights for so long, along with a coat due to shivering to the bone. Phoned the highways agency to explain to them why I was getting a second vehicle, HA advisor very helpful, also disgusted at the lengthy wait I was having to get recovered. The HA operator even phoned the RAC to chase. HA updated me again (as no text or update received still from RAC, and now at 00.24 still had no call back from the escalation to the manager) Biggest farce ... my breakdown occurred on the southbound carriageway of the M1 less than 2 miles from junction 28 (Mansfield A38 exit) the recovery was to my home address just off junction 29a approx 11 miles north of my location ... where did the truck come from ... Stafford, now if that isn't just ludicrous! Oh and as for you reply RAC I most certainly will be complaining, in fuller detail than my review here. Summary of service: Abysmal, poor communication, inadequate health and safety measures to your vulnerable stranded driver. Just exactly what am I paying for?????? And PS how ironic is it that you can answer a negative review in less than an hour but can't keep you membership pledges in the specified timescales ....”

Helpful Report

Posted 4 years ago

RAC is rated 1.4 based on 2,967 reviews