RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,967 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,967 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never used their funny breakdown recovery service. They decided to renew mu policy and I called 2 days later to cancel. They only refunded half of the amount and the person in the other side of the phone was extremely rude. Never thought they have such a bad customer service! Avoid as it is absolute useless!”

Helpful Report

Posted 4 years ago

“Worst company ever big problems with them as then you need them you won’t get help”

Helpful Report

Posted 4 years ago

“Avoid please ,very unprofessional and charging you even you cancel your policy and when you told them you informed them then they wanting you proof ? Where you can get call records after 7 months? Very unpleasant,rude and unethical,”

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Posted 4 years ago

“Tyre burst on a pothole - family stranger in a dark country Lane. Tried to call RAC - pay £22 a month membership! They put me on hold for over 45 minutes and kept suggesting on hold that we should go their website to let them know about breakdown. The website kept coming up with an error message. In the meantime we called the AA who answered immediately- cancelled RAC there and then.”

Helpful Report

Posted 4 years ago

“1st time I've asked for help today. 4.5 hrs later, I'm still waiting. 9 text messages: apologising, excuses etc. Telephoned, 20 mins. on hold. Lady (in Manchester) sounded unconfident: transferred me, which put me back on hold, then cut me off! 2nd phone call, told the 'current estimate' was a further 2hrs till attendance. Escalated to the Customer Solutions Centre, who apparently are telephoning me ASAP. I will be lodging a full complaint: asking for a pro-rata refund, compensation, and cancellation of my policy. AVOID!!!”

Helpful Report

Posted 4 years ago

“They really aren't the business they used to be. Been a customer for 12 years. First attempt at home start call +3 hours - had to call to cancel it as I needed to go out. Relogged it - now waiting 3 hours. It seems if you log an issue using the web you are pushed to the back of the queue. Every 30 mins a text to say sorry but we cant attend. They clearly need more engineers in the field but use the excuse of weather and traffic. I won't be renewing...”

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Posted 4 years ago

“Absolutely shocking been waiting 3 hours so far only to be told going to be another hour poor service”

Helpful Report

Posted 4 years ago

“Second time I've broken down throughout my time as an RAC member, first time 4 hours wait, second time 6 hours wait, SALES TEAM SCRIPT SAYS 35MIN - 45MIN Steer clear complete utter FRAUDS”

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Posted 4 years ago

“Tried to cancel my policy i forgot to do had a lot on with moving then being told I have cancer .told the gentleman on phone I did not drive anymore due to my illness but he insisted he could get me a cheaper deal I told him 4 times I did not drive but kept trying to sell me products when I raised my voice he told me I was wrong omg would never recommend them to anyone if that's there policy to sell your no matter what ..”

Helpful Report

Posted 4 years ago

“RAC cancelled my car insurance on the grounds that the black box was not fitted before 31/08. But it was fitted on 29/08! Even worse: they forgot to communicate it to me. Now they refuse to acknowledge their mistake and take responsability! Insane. They can't be trusted.”

Helpful Report

Posted 4 years ago

“I have a commercial recovery with RAC paying substantial amount for my vans. Probably only using once or twice a year. Waiting time is 4-5 hours for engineer to turn up and 4-5 hours for recovery to turn up. Absolutely disgusting and shame on this company. 9-10 hours just to recover your vehicle is not acceptable but disgrace. I would not recommend anyone to use RAC.”

Helpful Report

Posted 4 years ago

“3hours 30mins and no show but got emails about E,cars and insurance shame on you don't wast your money with them thay all so will take 1 years payment out of your account when the renewal is up at a lot more money vary underhanded”

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Posted 4 years ago

“My daughter has been waiting 4 hours keeps getting the same text every 30 minutes but still nothing is being sorted. Disgusting service”

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Posted 4 years ago

“What a bunch of liars and bad professionals. They left me 3.5 hours at the cold freezing and rainny night with a motorbike breakdown. I had to leave my bike on the road all night and get a taxi home. Cancelled it next day of course. I hope one day they will go through the same to see how it is. RAC not even for free!!! They should start to sell burguers abd kebabs because they have no idea how to provide this service.”

Helpful Report

Posted 4 years ago

“Not the company they once were. 20 minutes to get through and so far a 3 hr wait with automatic texts every 30 minutes. After 20 years with them will try another next year.”

Helpful Report

Posted 4 years ago

“Broke down with a baby and toddler in the car, took 20 mins to get through to talk to someone, then got passed arround, then was told someone should be with me in 45 mins, after an hour no text to update me, called again, hadn't even been booked in to send help, re-arranged, we all went home in a cab, after 2 hours still no update, some will be with me in an hour, 2 hours later still no updates, went to bed, woke up at 6am with the kids, then got a text to say he will be arriving soon, - never ever use RAC”

Helpful Report

Posted 4 years ago

“Called at 6pm for breakdown and was told be about 90mins with traffic ect. After that had constant texts every half hour saying delay will be with you asap. Now its almost midnight sat in the dark and its -1 outside i have rang twice and have just said they will call me back after rasing an issue and still waiting.”

Helpful Report

Posted 4 years ago

“Really rating should be nil!!! I called to ask for assistance at 12.44pm and was told it will be approx 4-5 hours before they could send anyone out. I am a woman in the car on my own, okay I was sat in a car park at the petrol station with nothing else around remote area just over an hour from home. Kept getting texts saying they are busy, delayed, due to the current situation, traffic very busy. But after 4 hours waiting I rang to ask what was going on, I was then told that they estimated that someone would be with me at 19.55!!!!!!! Nearly 7 hours waiting for help absolutely appalling, I did check that they were aware that I was not at home and that I was a woman on my own, the answer I got was there is nothing more they can do to help me they are just the call centre. After a few exchange of words I was offered a taxi to take me home , over an hour away and come back in the morning!!! What an absolute Joke. At 4.45 I had had enough and sorted it out my self. I got home at 19.00 and had a text saying that someone will be with me in 20 mins depending on traffic, I rang the number the mechanic gave me he said that he had only just been given the job 10 minutes ago....... what more can I say???”

Helpful Report

Posted 4 years ago

“1.I broke down in MAGOR near Newport @ Thurs 19/11/20 and call RAC. 2. TIME 21:43 pm. 3. ASAP ON TEXT. 4. next 45 min. 5. 12:04 am text from celtic recovery. 6. message with you within 90 min. 7. I made a number of calls and they RAC informed i have not registered my car when in june I call them for service they fixed. 8. there was also a eastern europe person accent in previous call and could not communicate. 9.I called again and no show and called at 1:09am 10. CELTIC recovery came just after 2:44am 11. call the RAC and said CR only can max 10 miles and left me on A48 MARSHFIELD-COLD and DARK. I am 61 age. 12. extra 7 min from my house and had to walk nearly 3 miles and reached home 4.13AM. WHAT about BROWN LIFE MATTERS.”

Helpful Report

Posted 4 years ago

“I've been a loyal customer of the RAC since I was 19. I'm now 64. I used to always have both my car insurance and breakdown assistance with them. The insurance cover I cancelled a couple of years ago because I became fed up with the premiums rocketing up each year despite me never once making a claim - so much for years being a loyal customer. Just where was your loyalty to me RAC? The breakdown cover I kept. I've renewed it every year over the years despite only ever calling them out twice. Having it gave me peace of mind. However all this changed a couple of weeks ago. My car wouldn't start. No warning just suddenly refused to go. Called out RAC. Arrived promptly. Lovely chap both helpful and friendly. Run tests and announced car needed new battery. Fair enough I thought however a bit staggered when told cost would be £215. I was in a bit of a fix really because if I turned the engine off the knackered battery wouldn't re-start it. So I bit the bullet and coughed up. Whilst the battery was being replaced I took the opportunity to go on line and check the prices of stop-start batteries supplied and fitted by RAC patrolmen. The same make and type suitable for my car was advertised at £70 less. I queried this with the patrolman who could offer no explanation why this was so. With a sigh of reluctant resignation I had no choice but to suffer the misery of pursuing the matter through the RAC Customer Services route. What a waste of time that was. Endless hours of waiting for calls to be answered that never were and composing emails that nobody ever replied to either. All I wanted to know was why their was such a difference in the price I was charged for the battery fitted to my car versus prices advertised on line. But I got no where and the more RAC Customer Services blanked me the more annoyed I got. My query soon became a complaint. After 2 weeks trying I did eventually get to correspond (by email) with some officious woman who simply dismissed my query without neither answering it or indeed offering any kind of tangible explanation. To me it was clearly a bluff to cover up a scam. I felt I was deliberately sold the more expensive model of a manufacturers battery when a cheaper model made by the same Company could have sufficed and been fitted. And if I'm wrong and it were a case that the Patrolman only had the more expensive model in stock on board his breakdown van then why could someone at the RAC just admit that and say so? The experience has just left me feeling I can't trust the RAC.”

Helpful Report

Posted 4 years ago

RAC is rated 1.4 based on 2,967 reviews