RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,966 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,966 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting from 6.10pm and was told it would take up to 3 hours for someone to come out, totally understand considering the weather, have had a message every 30 minutes telling will receive another update in 30 minutes called back after 4 hours and 15 mins to be told someone will be out by 5 hours, it’s going on 12pm and have been told after calling again there is no update yet but someone will call!!!!! Have work in the morning which I need my car sorted for then.”

Helpful Report

Posted 4 years ago

“Day -1 of unresolved issue. Each day I pop a review on a different site. RAC want you to review on their site so they can remove or "resolve" negative comments. Today it was their FaceBook page and here. Well we switched from Hastings who were brilliant to RAC. Having looked around. We put all our data into the comparison web site correctly then a week later received a letter saying we had not declared an accident I caused and they were upping the price from the original quote of £263 by £160. Throwing in "IF YOU DON'T PAY THE THE DEBT COLLECTORS WILL BE ROUND, KNOCK YOUR DOOR DOWN AND YOUR CREDIT SCORE WILL MEAN YOU'LL NEVER BORROW AGAIN DO PAY IT!!!" Asked where they had received this information about me driving and causing an accident well apparently my last insurer Hastings had given it. Spoke to Hastings who said no you weren't driving and the third party admitted liability. So back on the phone to RAC saying Hastings happy to talk to them but apparently RAC don't do that. So we have an open claim with Hastings but as open RAC say they treat all open claims as both parties at fault. When I asked about the return of the £160 RAC said probably well, "Just depends" whether we feel like it or not as we constantly review rates.. So their letter says £55.00 cancellation fee which is illegal of cough up as the DEBT COLLECTORS would be knocking the door down. Then the final stab In the back the gleeful comment "Your policy will go up regardless of fault anyway ". AVOID AT ALL COSTS OR YOUR DOOR MAY BE KNOCKED DOWN BY DEBT COLLECTORS when it's their fault not yours !!! Please God save me from any more "valid" RAC Premium Increases. Have sent the CUE details to try and have the fact I was not driving (shielding) and third party admission but doubt anything will change but I do feel slightly better copying and pasting this to EVERY review website. NEVER, EVER USE RAC !!!!!!!!!!!!! Do you actually train your "Customer Service Advisors" or employ HMP inmates ? HAHA just received a reply from the Cara at the RAC telling me to fill out their complaint form - hmm, as I already have filled it out I can see me doing this everyday - groundhog day again. Why have the RAC been booted off Feefo ?”

Helpful Report

Posted 4 years ago

“I lost £17k with an RAC Car History Check.. Its worthless !! and the treatment I recieved from the RAC was disgraceful! They had even used a TV personality on thier website to advertise the Car Check. It was unauthorised and the TV personality told them to remove it. The vehilce turned out to be a Clone which despite the car check asking you to enter the VIn numbers etc to check it wasnt a clone, in the small print it does not cover clones. The trading standards saidf the Car Check is a worthless product. Many other like me have lost thousands from the RAC Car History Check.”

Helpful Report

Posted 4 years ago

“If you have RAC /Barclays travel pack beware . They said I ‘was not covered’ so had to take out a second policy plus call out charge . Response time was 5 hours. When I logged a complaint, the person who I complained about ,,,,arbitrated(!) and of course closed the complaint! RAC do not allow you to escalate a complaint to higher management . A big corporate who cares little for individuals . Poor customer service and lacklustre and lazy communication”

Helpful Report

Posted 4 years ago

“My daughter had a blown out tyre on the M40, the RAC where excellent, they told her she was a priority and were there within 45 minutes, he then organised an out of hours tyre replacement firm to come to the car, which was also done within 40 minutes. she was back on the road thanks to both these 2 great gentlemen, who were polite, kind and very professional. Have been a member for 10 plus yrs and wont be changing anytime soon.... Thank you”

Helpful Report

Posted 4 years ago

“WaIted over 7 hours for recovery after a puncture!”

Helpful Report

Posted 4 years ago

“i cancelled my agreement with RAC by phone. then i kept getting invoices which i stupidly just ignpored thionking it was just because of covid, clerical error. After the third one arrived i called up and explained i had cancelled, they have no record of my call even after an investigation and now they are threatening legal action unless i pay. so tomorrow i will have to pay! Avoid these scam artists at all costs if io were you.”

Helpful Report

Posted 4 years ago

“AVOID AT ALL COSTS!!! When I signed up I asked the sales man, can you cover a custom built recovery truck. His answer *YES SIR* broke down tonight, snapped alternator belt, in my iveco daily, 120mph drift truck, which is 19.8 foot long, and 1.78 tin weight, RAC bozo turns up, walks along the side of the truck, *SORRY BOD IT'S OVER 21 FOOT* my response I've got all build docs at home proving it's under 20ft, Now stuck 60 miles away from home, RAC *WE CAN RECOVER YOUR TRUCK AT A COST TO YOU OF £1500 + VAT* I've now rang a contractor who's on the way to get me and my truck home, at a cost of £150 RAC ARE CON ARTISTS!!!!! THERE PATROL GUYS ARE STUPID, I'M A MECHANIC THERE CLEARLY NOT!!!! TAKE MY ADVICE STEER WELL CLEAR.”

Helpful Report

Posted 4 years ago

“Turned up within time promised. Called to keep me updated on arrival and was pleasant the entire Time. Reiss 4273 really loves what he does and got the problem sorted due to patience and knowledge. Happy with service.”

Helpful Report

Posted 4 years ago

“Your mechanic 1262 was a very nice polite helpful man . Most impressed with his service and help , he really tried his. Up most to get my car going but was unable . Top bloke , give him a pay rise he's worth it”

Helpful Report

Posted 4 years ago

“Had to leave a review for the rac service and especially the garage that fixed the problem. The patrolman was professional and knowledgeable and diagnosed the issue quite quickly. As it was early, 6: 30 , and no garages were open he stayed until he could get in contact with one. The garage in question was James Price in Walsall. I couldn't have gone to a better garage. Even though they were busy, they managed to get the faulty parts replaced and get me on my way in the same day. 5 star service all the way. Recommended 100% James Price.”

Helpful Report

Posted 4 years ago

“Awful service 4-hour wait then they decide there is no one in the area so they are sending a contractor. don't rely on the RAC for help”

Helpful Report

Posted 4 years ago

“Because I’m 3 miles outside my mileage limit,they tried to charge £100 for a recovery,”

Helpful Report

Posted 4 years ago

“The RAC left me waiting 12 hours before sending a taxi for a disabled driver, 81 year old & another bipolar passengers. Every 40 minutes they said they were 40 minutes away. We had broken down on a sharp corner in a village & had no food or water. I took so many calls that I lost count before they sent a taxi. Eventually 3 days 9 hours later, my car & caravan was returned to me, the car was by now severely damaged! (you can't tow a classic Jag auto, but they did). They decided that as I had beniffited from their service! £25 was sufficient compensation! Please never use the RAC, more commonly known as readily abandons customers.”

Helpful Report

Posted 4 years ago

“Ex employee hence the anonymity; in brief RAC and concentrix are awful companies. I had to speak to people on multiple occasions where they had been waiting over 10hrs by the roadside, this service is not on, especially if you advertise yourselves to be one of the best when in fact it's the opposite. Throughout the covid pandemic I was let go 4 times in a year, no furlough or sick pay, when demand increased they asked me to come back which I happily did as there was no other option to gain income for me, they could've easily put me on furlough but I guess it's always the cheaper option with this company. To summarise, the RAC is kept afloat by it's staff, the patrol men really keep that company in business however there simply aren't enough of them thus causing massive delays which isn't good if you're broken down on the motorway. Training is adequate but like previously mentioned they don't give a s*** about their staff, I understand this year's been hard for everyone, rac included, but I don't think penalizing workers is a good way to help the issue. To be clear even if they did put me on furlough I would still say the same thing about the company.”

Helpful Report

Posted 4 years ago

“Great service today by the RAC. A brilliant mechanic turned up in quick time and fixed my car. Mechanic named joe employee number 2299 was really polite and extremely knowledgable and fixed car in quick time.”

Helpful Report

Posted 4 years ago

“Have been a continuous Home & Roadside member since 1977 { over 43 years } Best money spent for a years worry free motoring. Obviously the Mechanics are of different ability due to age and experience but they have always done their utmost to resolve all issues. Having a 1989 Mercedes and a newish vehicle also, its the luck of the draw which Mechanic you,ll get. But overall am very happy with the service they provide.”

Helpful Report

Posted 4 years ago

“Left me on hold for 10 minutes then cut me off. Great customer service. Well done.”

Helpful Report

Posted 4 years ago

“Am still awaiting to hear from RAC I would not recommend anyone geting rac membership get AA I had bad experience waited 8 hrs for them to turn up for them to say my vehicle be kept in their compound till morning as nit late to bring to main dealer ye rite who's faults that 8 he wait an then god knows how they tow it on their clamped out white loader as it was contracted out to some by rac so wasnt a proper loader and now am left with a tow eye cover at back of my landrover that has fallen off due to being lose as their only ones that would of took it off an broke the brackets an done a crack to unit underneath it Unbelievable no call off them at all Do not use RAC folks as the contract jobs out to anyone an ur vehicle will be at risk”

Helpful Report

Posted 4 years ago

“Waited 9 hours to be collected from the side of the road with no water or food. Was told there had been a clitch in the system and the job was showing as completed. No empathy or apology. Have cancelled my services and will be using someone more reliable and empathetic.”

Helpful Report

Posted 4 years ago

RAC is rated 1.4 based on 2,966 reviews