RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,131 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,131 reviews

Customer Service
Communication Channels	Telephone, Email

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“APPALLING I'm lone female driver who today had engine failure on busy A road.tried calling to be transferred by a bored sounding call handler to automated messaging that wd not recognise the key pad numbers it wanted ne to press or putting on hold because busy. I'm a member and I had to pay nearly £300 to join the AA get emergency call out and tow. They were beyond useless. They will not be there for you in emergency trust me ladies!”

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Posted 5 years ago

“I would just like to let you know that your engineer Marcullus Howes number 3743 who attended my car today did a fantastic job.The problem was that my car had been fitted with an immobiliser that was not working. Marcullus was punctual and rang to advise me what time he would be arriving. He quickly found the problem and disconnected the faulty system even though a locksmith sent on the previous day (from an independent company)had said it was a fuse but could not find the fuse box. He was very polite and professional and a credit to the RAC Also your agents on the helpline were a credit to your company. I recieved text messages every 30 minutes to let me know the status of my call and Marcullus rang me to say he would be 25 minutes. Please could you pass on my thanks to everyone involved.”

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Posted 5 years ago

“Phoned at 9.40am, was told quicker to report breakdown on line, this was done at approx 10.20am, did not get mechanic till 6.30pm!!!! Kept been told roads very busy, what a load of rot, they have taken to much on and cant look after loyal customers.”

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Posted 5 years ago

“I am not a member of RAC but I could easily avail of their services if I were dishonest! This is because since 2002 they have sent me the renewed breakdown cover membership details of the previous tenant of my property. I have informed them every year that this person no longer lives at my address, I have sent the renewal documents including the membership card back to them, I have phoned and I have written and even on one occasion, got a reply telling me that there was nothing they could do to stop the mail coming to my address. They are happy to take this customer's money every year but are not prepared to ensure his documents reach him. Don't trust this company with your details as they do not protect the information, plus you can't be certain where your paperwork may end up.”

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Posted 5 years ago

“Not even one star they're brutal at trying to meat double your costs in year two and so rude on the telephone I can't advise anyone to use this failing company!”

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Posted 5 years ago

“Completely hopeless service. AA so much better Been waiting 3 hours for help. Have 200 miles to travel tonight for early morning appointment. Was getting regular 30 min updates but they have stopped too. Don’t waste your time or money with this outfit!!!”

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Posted 5 years ago

“Last Sunday 1st of august broke down on the m 42 clutch problem I phoned at 5-10 , I had my grandchildren 2 and my dog , the rescue truck did not come till 19- 40 ,after an augument with the lady at the call centre I was told the contractor was coming at 19-40 I think it is totally unacceptable to wait for 4-1/2 hours , the children were upset the girl being 7the boy 10 I feel very let down by your service I hope someone takes note !!!!”

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Posted 5 years ago

“Horrendous service is an understatement. The drivers have no clue what they are doing and we have had to call technicians out multiple times with all of them having different conclusions and none of them being correct. The people on the phone service are incredibly rude and unhelpful. On one instance I called regarding a breakdown the day after a RAC technician worked on our car, I was handed to 4 different colleagues within 10 minutes with no explanation and no handover between them. Please do not go for cover with RAC.”

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Posted 5 years ago

“First time I’d use them and was a lone women by myself and waited nearly 5 hours. In the end they called a local guy who came straight away and sorted it. The girls on the phone were nice enough but just kept saying sorry but we’re busy. I’ll be talking to my bank who I have it through and advising they need to review why they use RAC.”

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Posted 5 years ago

“I bought a driving kit from them, it is not as advertised, and they didn't want to send the kit advertised on the website and acted like I have done something wrong, start reading my terms and conditions. I will resolve the issue with legal authorities once I got back from my trip. Stay away from this company, is the only advice I can give. They refuse to pay for the return of the item, although it is not matching with what is advertised on their website and has broken parts. Customer service experience was also terrible.”

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Posted 5 years ago

“Have paid to have RAC cover for piece of mind. However, when we came to use them for the first time it was a shambles. Their 'system' was playing up and couldn't find us despite the app having all the correct details showing. Also the online reporting didn't work and directed us to call. We are still awaiting recovery to a garage 36hrs later and getting nothing but excuses and the 3rd party company they've directed to recover my vehicle keep saying they have higher priority calls so have now have missed 2 collection windows. It is a shambles for a supposedly reputable company and I will be cancelling my policy ASAP as they do not give piece of mind or effective breakdown and recovery! Definitely avoid!”

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Posted 5 years ago

“Been with them for 35 years only used them 3times. Last 2 times very good but that was years ago used them today excuses and lies. 1 day later still no joy and no show. Avoid. Avoid avoid.”

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Posted 5 years ago

“What a let down first time in years I needed help and to my amazement found RAC systems doesn’t work used the app then tried to follow up with a phone call unable to speak to anyone after 4 Hour gave up and cancelled the call out on the app and made alternative arrangements. My top end cover amounted to nothing and judging by others it looks like they will make it difficult for me to cancel at renewal date. Shameful behaviour from what was once a reputable company that can no longer be relied on .Don’t waste your money.”

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Posted 5 years ago

“Awful. Automatic sign-up to renewal with NO way to cancel online. Apparently the only option is you have to phone them to cancel something you are automatically signed up to renew. Try calling the RAC and having the time and patience to wait over 45 minutes for them to answer the call without hanging up. Then you are left with no option to cancel your policy. Absolutely disgusting in this day and age. How is that geared around Treating Customers Fairly. RAC for the motorist? RAC for filling their bank account and making it exceptionally difficult to cancel a policy. Then there's the fun of raising a complaint and having to dance around with them endlessly. Final option now to raise a formal complaint with the FCA regarding their appalling tactics.”

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Posted 5 years ago

“What has happened to this company,!!! Total shambles , should be ashamed the way they treat customers , Broke down in wales 7am contacted them , Usuall 30 min texts we is buisy, that went on till 11.45 . Cancelled them in the end , chanced my arm and drove home 125 miles with a seized calipper, Useless useless and worthless to have”

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Posted 5 years ago

“Great website. RAC membership makes you feel that you are in safe hands should something go wrong and that you are valued as a member.”

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Posted 5 years ago

“Had blow out at 8pm on dual carriageway. Went straight on app and tried calling RAC several times. Had to organise and pay £177 for recovery. RAC called me at 9am following day to say they were on their way! Do not waste your time or money on RAC..absolutely rubbish!!!”

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Posted 5 years ago

“Sent me home by taxi , 72 hrs later !!!! Vehicle still not recovered back to my home”

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Posted 5 years ago

“On our way home from a trip on the NC500 we broke down 200 miles from home. Our hose on our van had split causing all of the water to escape. We realised that this could be serious, but Mark from the RAC covering Ayr and Newton Stewart came to our rescue, he was professional, patient, and friendly, he replaced the hose that was worn, and got us back on the road, when we had travelled a few miles we stopped to top up the water as it makes its way around the system, Mark saw us and pulled in to ask if we were okay, he went above and beyond to help us, big thank you to Mark, we appreciated his help.”

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Posted 5 years ago

“Broke down this evening and logged my breakdown with the RAC at just gone 8pm. 30 mins later i had a text saying i would be updated in 30mins. This was followed by several texts of the same ilk, by 10.30 i rang and to my suprise got through after ten mins to be told to expect recovery in 45mins. This passed by and after several calls waiting 20 mins a time i decided it was time to get a taxi home at 1am. Abandoning my lively hood at the roadside. Just had a call at 2.30am waking me up saying he'd had a job booked in. What sort of twats do they take us for. Shocking service.”

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Posted 5 years ago

RAC is rated 1.4 based on 3,131 reviews