RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,966 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,966 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THINK HARD BEFORE BUYING A BATTERY FROM THE RAC. Unfortunately I did and with 2 years warranty remaining it won’t hold charge. Customer Services are using Warranty small print to avoid changing it. They suggested an escalation procedure that ends up being considered by the original Customer Service Operative who then refuses further escalation. This is ‘marking their own homework’. As a vulnerable 73 year old, I have been without transport now for almost 3 weeks. My advice is avoid RAC batteries like the Plague.”

Helpful Report

Posted 4 years ago

“My vehicle wouldn't start yest as i went to go to hospital for treatment. We have home start with the RAC so we called them out. He said it looks like the battery because its showing only 60% He jump started it and got it running. Later that day we took the car for a 25mile run. The next day it went in for its M.O.T with a garage we completely trust. We was told that the battery is still running low, and would advise to get a new one. But as RAC put that new battery on last year 2020 It said we have a 5 year warrenty. So today we contacted RAC and explained what had happened, and what was advised to us. We said the the new battery had not even been on a year and so its still under warranty. They said they would get someone out to us (the lady classified it as an emergancy due to the fact its essential as I need it to get to hospital twice a week). When the chap came out, he tried to test the battery, but his computer said that it couldn't go any further as it read 12.5 With this he said that he could not put a new battery on. Although the warranty was still valid he said they changed the warranty rules last year and if they battery shows what it said on his computer he can't authorise the new one. This to me is madness, it under warranty... and our mechanic said that it was low and needs replacing as he didn't want it to happen again when I need it for the hospital. We will be ring back to discuss this further.......”

Helpful Report

Posted 4 years ago

“Left me stranded and would not help me i am a pensioner,, been with them over 10 years i will finish with them they did not want to know”

Helpful Report

Posted 4 years ago

“Been with them for a few years but wasn't happy with their service. Ive waited over 4 hours (then cancelled)for recovery cause they were busy, poor communication, had to ring them as they never called us when they were over 1 hour late. Eventually cancelled them when our local mechanic helped us out and got the car going. Another time, again waited hours for him to drive past us several times (big car, broken down in a cycle lane, couldn't miss us!). Decided to cancel cover at renewal, they took payment from my debit card so I couldn't stop payment. As payment was still pending I rang them for them to charge me £26 to cancel! Disgusted!!!”

Helpful Report

Posted 4 years ago

“3 days 9 hours is how long it took the RAC to recover my vehicle, unacceptable. I tried to cancel my policy, but the RAC said as I had benefited from their service this wasn't an option. Totally unacceptable.”

Helpful Report

Posted 4 years ago

“My car was broken down and had to wait over an hour then driver arrives just to tell me that he won’t toe my car unless I pay them £180. I rang rac helpline to complain why he’s asking for money when I have PREMIUM RESCUE membership? The man on the phone said that driver shouldn’t be asking you for money and toe my car to any destination I want, but still rac driver still refused to do anything as he said I don’t maintain my car lol , so I ended up paying for 13 months (£17/month) for nothing. Don’t waste your money and get scammed.”

Helpful Report

Posted 4 years ago

“Just broke down on Ashton avenue Mt Claremont and RAC responded quickly and efficiently.... (Thursday 18th March) Joel provided friendly and excellent service! Thankyou Joel”

Helpful Report

Posted 4 years ago

“Hi I'm am still waiting for rac to come out it has now been 5 hours since 17.00 and still no sign of them just silly texts I have complained and they have told me 23.57 this is unacceptable but because my company use rac fleet I have no choice.”

Helpful Report

Posted 4 years ago

“Syed took my phone call and was calming and reassuring. Within a very short time Greg arrived and diagnosed the problem with my crv. Greg organised a tow truck and Simon arrived within an hour and took charge. Thank you rac 😊”

Helpful Report

Posted 4 years ago

“I waited 7 hours for breakdown! In the middle of the night. Was scared my phone would go dead before I even got asked where I was because they kept me on the line for so long before asking any details. They told me 23 hours at first, by the end of the call 3-4 hours. So waited and waited thinking they must be so busy at the moment, every 30 mins they sent me a automated text saying they will be with me soon- false hope! After the 4 hours I stopped even getting messages at all like they abandoned me. Then called them again, they asked if I want to leave my car (where burnt out cars seen in countryside) and get taxi, persuaded them to do more. Third party tow truck not mechanic eventually came after grumpy call, towed me home. Next day called RAC as car still not been looked at, the guy came a lot quicker, in an hour, very helpful though what he thought was the issue, 2 garages since said that was not the problem. Such an ordeal I don't trust the RAC and their automated services are clearly not working. RAC "they will leave you stranded for 7 hours"”

Helpful Report

Posted 4 years ago

“Membership number 200110004738485. The RAC left me, an 81 year old & a lady with bipolar for 3 days without rescue because they were a little busy. Now they are chasing me for renewal, after agreeing a refund (which never appear). The RAC should be ashamed. #readilyabandonscustomers.”

Helpful Report

Posted 4 years ago

“While taking my nephew and son to play football my car got excessively stuck in the mud, Craig McMillan patrol no. 4672 Could as easily left as I had no towing eye and I was seriously stuck in mud he persisted and managed to get me out a mudslide I’d created. Can’t thank him enough as I felt silly as I’d got in that position and I was starting to panic, top service and professionalism from this patrolman 🙌”

Helpful Report

Posted 4 years ago

“The worst company snd staff I have ever come across have so trashed you on every internet site I can leavening a 1star rating or 0/10 rac should be aloud to train or run”

Helpful Report

Posted 4 years ago

“I waited for 3 1/2 hours at Gordano services with my 79-year-old father-in-law . The car would not start the window was down and it was freezing cold . Totally unacceptable time for someone of this age to have to wait . The recovery mechanic on the other hand was fantastic . Sort your staffing resources out totally unacceptable to have to wait this long there is no excuse as there are so few cars on the road at the moment. Gordano services was virtually empty . I’m thankful that I’m with the AA and not the RAC .”

Helpful Report

Posted 4 years ago

“My 84 year old disabled husband who has cancer has waited four and a quarter hours in the cold and still no one has turned up. Your service is appalling.”

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Posted 4 years ago

“Hi, Last night a very polite and well mannered gentle man from r, a, c came to fix my faulty wheel. He did a very good job. Quick and efficient. Thank you so much r, a, c. Kind regards, Sophie Edginton”

Helpful Report

Posted 4 years ago

“3 hours waiting. and then someone called that will be with you between 19:30 and 20:30 at 22 they updated me that they will be with me in 15 minutes.”

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Posted 4 years ago

“A big thank you to the rac for fixing my car it took a little longer than normal but I was at home safe and sound more so during covid 19 keep safe look after yourselves your doing a great job 10/10”

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Posted 4 years ago

“Would like to recommend my patrolman ( Alistair ) for his professionalism and expertise in getting my car back on the road, he went above and beyond the call of duty and I can't thank him enough, Mr Jones, St Mellion, Cornwall, callout Sunday afternoon 28th February 2021”

Helpful Report

Posted 4 years ago

“31/2 hrs wait then 11/2hr to look at it and can’t fix,not convinced knew what he was doing ,just kept trying same thing didn’t work didn’t try anything else !”

Helpful Report

Posted 4 years ago

RAC is rated 1.4 based on 2,966 reviews