RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,966 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,966 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been waiting for over 4 hours and no one has come out to help me very very poor service. Considering how many people probably pay this company a month in comparison to the rate of breakdowns. They are very bad they need more staff and to be more efficient. 90 minutes waiting time given has turned into 4+ hours.”

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Posted 4 years ago

“avoid this company at all cost breakdown wait time always 3 to 4 hours in Somerset such poor service cannot wait to try another breakdown company.”

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Posted 4 years ago

“Awful customer service, no empathy showed when broken down. Avoid this company, they take your money but then make it really hard for you to use their service. I’ve seen the AA is WHICH approved and RAC are not....I now know why!!!”

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Posted 4 years ago

“Do not go with RAC called at 8.30 this morning it's now 1 o'clock still haven't turned up !! Text after text and customer service awfull .”

Helpful Report

Posted 4 years ago

“I have been a member of RAC recovery service since 2001,my cover of service has always been on breakdown of my vehicle I would be recovered to a place of my choice, or home address, its a service that you pay a little more for. On my breakdown on the 4/04/21 the recovery driver informed me that I did not have this cover and would cost me £250 to get my vehicle home. I payed the agreed amount and took it up with RAC customer services a few days later to ask them what had happened to my onward journey cover protection, Lyn Baker from Membership Customer Care Team told me that I had downgraded my cover in 2016 and it has been this way ever since. My argument is that I do not believe I would have done this, and my recollections of the phone call in 2016, was me phoning them to get a better price because of a high increase in price that year in recovery cost, and they were no longer competitive with other vehicle recovery organizations. I told them I was thinking of leaving them to go to one of there competitor's. On hearing this the guy from RAC said he would see what he could do as they didn't want to lose me as a customer, after a few minutes he came back with a better price which I accepted and signed up for another year. On no Occasion was my level of cover being downgraded ever a part of the conversation. And I only found out when I broke down. RAC,.s argument seems to be that I had new documentation sent to me each year, and it would have shown the downgrade here. My argument is....My level of cover has been the same for 16 years ,why would I even look at my level of cover on my policy as its always been the same and I never changed it. It is my belief they changed it ,to get me a better price to trick me into staying with them, and not go to the competition. The only thing that I look at on my renewal each year is the price of cover, I have no need to read the rest of it because its the same every year. If they had changed something in my policy that would have resulted in large payments being made by me in the event of a breakdown of my vehicle, then they should of put it in writing to me stating that, and I have no recollection of this letter from them. Had they sent me a letter informing me of the downgrade ,I would of cancelled the policy and walked away. It makes me very angry that one of the great British organization that I have been loyal to for 20 years has such a disregard for there customers, and Lyn baker from customer care services, would rather direct me on both occasions of contacting her, to the financial ombudsman website, then come to a agreement ourselves. The good news is I've now joined rescuemycar.com and for £49.99 a year they given me the same cover that would cost more than £150 with RAC, and they have twice as many recovery vehicle's, so less waiting times on the side of the road. Thankyou RAC for ripping me off and making me leave you and finding a better service elsewhere.”

Helpful Report

Posted 4 years ago

“Last night I broke down at 10 pm. The company left me stranded without any consideration for my safety. I could not lock the car I was sat in as it set the alarm off. Not one member of staff called me through my six hour ordeal to check on my safety or when someone would be out to pick me up. I was picked up was 4 am in the morning. I was alone woman and not the greatest area. The lack of empathy from staff was disgusting. I’ve asked for assistance from the company to rectify the problem with my car today. All they want is money!! They don’t want to write the wrongs .I’ve lost a days pay as I was unable to get up for work this morning as I went to bed at five at 5 am. The lack of safety for females their lack of empathy has a lot to be desired. I would have to ask at what cost is my safety to this company. I asked for managers to call me back through the night not one call be back!! I’ve only been with the company three weeks!! I’m disgusted and disappointed.”

Helpful Report

Posted 4 years ago

“Nasty service from start to finish will change made me wait for more than 4hrs everything I rang more lies, was speaking to a operater as we were speaking she passed me though to the automated service to let me know what to do in a dangerous situation rubbish”

Helpful Report

Posted 4 years ago

“Absolutely disgusted by the service we received today! We broke down and our insurance company who advised us we only had cover for 15 miles. Unfortunately we was 34 miles from our destination. Was put through to RAC and they advised us it would be an additional £100 to recover us to the address! Yes... £100... For the extra 19 miles! Paid this and awaited recovery. Technician turned up and advised we would need a flat bed. So waited for a flat bed to turn up. During this we asked to change the address to another address that was 32 miles away (closer than the original address) had a phone call from RAC Advising us the new address was further away according to there systems as it was done by how the crow flys apparently (I'm sorry but I did not know RAC was trailing flying recovery trucks) and would be another £10 so had no choice to pay this, found out later on from the recovery driver he was waiting in the yard for an hour for RAC to change the address. Had a taxi back to the address and was waiting for the recovery truck to turn up, when we had another phone call from RAC advising that because the vehicle was lowered (by 35mm) which is nothing they would have to use specialist equipment to recover the vehicle and this would be another £50 which we did not have the money for as had to borrow some money from a family friend to cover the £110 in the first place. This brought the total to £160. Found out later on from first choice recovery (Who were absolutely brilliant during all of this, the recovery driver even stayed to help us get the vehicle on the driveway which he didn't have to do) that the vehicle was already on the back of the truck at this point and all the driver had to do to get it on was to use the winch. And RAC tried to get the recovery driver to take it back off the truck and leave it there because we couldn't pay the extra £50 for "specialist recovery" Amazingly First Choice recovery offered to pay the £50 to RAC for the "specialist recovery and we want tho thank them very much for this kind gesture! This is absolutely disctusting on the RAC's part, from start to end it took nearly 6 hours to get the car back to the address. I was looking to take out cover with RAC but after this experience I definitely will not be doing this but will be taking out a policy with Green Flag as it is alot cheeper and you receive 100% better customer service as I have been with them myself previously.”

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Posted 4 years ago

“Had car breakdown on 27/3/21 RAC arrived and told us it was the battery. We told the RAC man car was under 2 years old so we thought VW would cover it. He told us no as it was a consumable and offered to sell us a battery which we agreed to buy as a Saturday afternoon and could not ring VW to check. We believed what he told us!! Charged £214 then on the 12/4/21 my car broke down at traffic lights. Had it booked into VW dealership who adviced wrong battery fitted and not compatable with my car and the had to pay £260 for a correct battery !! Also if original battery had been on the warranty would have covered it and it would have been free !!! So I contacted complaints and sent evidence from VW about incorrect battery and they refuse to refund. No explanation just they have looked into it and will not refund!! So now I’m £474 out of pocket due to wrong advice from RAC! They don’t seem to care what service they have give . Feel very let down and out of pocket !!”

Helpful Report

Posted 4 years ago

“Disgusting company left my friend stranded after saying they would pick his van up they didn't stay clear of them”

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Posted 4 years ago

“RAC recently offered a free upgrade to my cover, giving me extra peace of mind should I be unfortunate enough to need their help.”

Helpful Report

Posted 4 years ago

“Terrible experience. We were stuck on the motorway for 4 hours. Absolute incompetence- first person said that they had the wrong address. An hour later, the second person said that they couldn’t get to us as we were on the motorway. Two hours later, we were still on the motorway. It’s dangerous and they are suppose to be an emergency service. They are an unsafe company.”

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Posted 4 years ago

“Shocking service been a member for six years I would avoid this company at all costs as when you breakdown there are not interested refused to come out to vehicle with locked keys in due to no mot on vehicle but vehicle was on the mot premises being motd when van locked with keys in it rac totally not interested and said there would be a charge would never use this company ever again also got rac motorcycle insurance so will also cancel that and I will go out my way to give this company bad press”

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Posted 4 years ago

“I would rather burn my car to the ground then call these people out”

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Posted 4 years ago

“Broke down at 7pm and they gave me a 4 hour wait window ........ 4 hours. Totally unacceptable !!!!”

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Posted 4 years ago

“Broke down by Battersea Bridge in London. That is pretty central. It took the RAC SEVEN hours to get someone out to help. I was in the car the whole time. Seven hours. They are severely understaffed (don’t believe it when they say there are more breakdowns than normal). The patrol guy said they lost a huge amount of the workforce last year and never filled those spots. Please do not give money to this organisation. Much better to go with the AA (which I joined, as I sat waiting).”

Helpful Report

Posted 4 years ago

“I took a car insurance after 6months I moved address I was told RAC do not carry on with my new post code I have to cancelled and they have to quote me for new one. (Quote me for ne one £1500plus I can't remember exact figure as I was shocked) so I they will cancelled my insuranrance with all they deduction etc plus I have to get a new one from their quote 8x my insurance. I argue why they even going to deduct cancellation fee I am not cancelling I have move address they are the one told me they will not carry on with my insurance instead they will cancelled and quote me a new one. .. this RAC is good on name but beware of their hidden trick a SUCCER.... to cut the story short I have no choice but just to cancelled (I took new insurance from another company which similar similar figure before I moved address) so after all their cancellation fees I was told I have around £50 left they will refund I ask them how do they refund I was told they will refund to the card I paid in full when I took the insurance. I check with the person I'm talking to if I they have the right card etc, yes its all good. Now 2 Months later I am still chasing them for my refund for my money. All I can say think twice before you take insurance from RAC... I will never recommend this...A big No NO NO NO NO. I am hoping that all the customer who have the same experience with RAC PLEASE COME FORWARD AND WRITE YOUR REVIEW... let's bring this company down.....”

Helpful Report

Posted 4 years ago

“Spoke with Kate at west Perth RAC this morning and her manner and customer service was exemplary. Friendly professional and very helpful. Well done.”

Helpful Report

Posted 4 years ago

“As I went in to rac on this day of April 10th I had the store manager malaka confronts me about a review I made about her rude attitude well I plain told her I left her a bad review what she just was so unprofessional it was so unbelievable and unbusiness like that I was sickened by it she also stated that her boss chrissy told her to confront me what are you kidding me I'm a paying loyal customer and I dont appreciate that at all so so unprofessional how can a boss tell another boss to confront a customer about a bad review I gave maybe yall should consider hiring a more business like professional staff like your store manager to run the place I pay for my stuff loyalty even have paid more than what I should but I do because I want to own my items but I will not tolerate being confronted about a bad review I gave about a bad employee and the rude attitude all the time over the phone or even in store unprofessional very”

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Posted 4 years ago

“We were left for 7 hours”

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Posted 4 years ago

RAC is rated 1.4 based on 2,966 reviews