RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,966 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,966 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter and her partner broke down in corwen at 1 pm yesterday they had towed off the road..they are needing the R.A.C.to take them home.they still there at 2 this morning.shocking service.do not go with the R.A.C terrible company”

Helpful Report

Posted 4 years ago

“3o days complaining Sold me faulty battery 4 year guarantee Will not replace Had to purchase new one No issues. Leave Rac change now Take your hard earned money then do not care”

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Posted 4 years ago

“Broke down on A1 dual carriage way 6pm (already hungry), rac said within 45 mins, them 90 mins...4 hours later they arrived with almost no updates, and any updates provided were wrong (lies or didn't have any idea). Arrived home 1am on tow truck, extremely hungry, thirsty and furious with the garbage service provided by rac. Will not be renewing my policy and partner already cancelled his rac subscription. This is so far from "your 4th emergency service".”

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Posted 4 years ago

“Definitely leave 4 year guarantee on battery Only year old Faulty Will not replace Had to pay for another battery No issues now. Leave Rac Owe me money”

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Posted 4 years ago

“Absolute Joke! I have been waiting for Recovery for 13 hours! In a petrol Station in the centre of Sheffield! When I originally called I was told 2-3 hours max!”

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Posted 4 years ago

“Utterly hideous experience, this is an absolute shambles of a company! We were stranded at 9pm with 2 young kids just 20miles from home. On calling they advised us it would be a maximum of 5 hour wait and that they wouldn’t call us back until they were 10mins away?! After an hour kids were getting restless so I took a taxi home with them and left poor hubby by the roadside. After multiple calls to them for a status update they finally called him at 12.40am to say they were terribly sorry for the delay and they would call back in 10 mins to give him an accurate time. 1hour later he calls them to find that they only logged the callout at 12.40am and they told him he had another 7hours to wait (even then they weren’t entirely sure). After getting frustrated with their customer service team they finally mentioned the company due to pick him up (not RAC but a recovery company). He called them directly, they said they could get to him in two hours, but they agreed that they would arrange pick up in the morning the following day with a 1 hour notice so that he can come home to sleep. How the hell is RAC unable to organise anything like this or at least communicate properly with their customers to work out the best solution. Thank goodness we were relatively close to home, I cannot imagine what we would have done with two small kids if we had been far away! Utter disgrace of a company, we will be cancelling with them and going back to the AA.”

Helpful Report

Posted 4 years ago

“If I could leave zero stars I would. @TheRAC_UK I am going to review your service on every social platform I can as to the disgusting service you offer, broke down 11.15 am Friday finally home 11.55 am Saturday, 7 vehicles to get me home= 24hrs 20 mins. DO NOT USE RAC, YOU WILL WASTE YOUR MONEY”

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Posted 4 years ago

“They are a very great group of guys and lady team.they are really understanding to your needs.meeco has a great team at the Youngstown shopping center”

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Posted 4 years ago

“Currently sat in Chippenham services and have been for 6 and a half hours. Only had one call from RAC. I have had to phone them for updates and am constantly being fobbed off as they are apparently very busy. I think I will be changing my cover”

Helpful Report

Posted 4 years ago

“Stranded for almost 11 hours. AVOID AT ALL COSTS! I broke down at 5.25 pm, car undrivable due to clutch issue - took RAC over 5 hours to send through to a third party because they had no one available. Then instructed for the wrong vehicle. I was 15 minutes from home, and didn't get home until 4.30 IN THE MORNING. "sorry, this isn't the service we provide" Well, it is, because that's what happened to me. And they don't offer any compensation - all they are prepared to do is offer me a discount on a further renewal? Why on earth would I stay with a company that would leave me stranded for that long? I'm not risking my disabled partner being stranded for that long, luckily she wasn't with me. over 11 hours I'm not getting back, the knock on effect from a sleepless night stuck in the cold was horrendous. Appalling. Avoid at all costs.”

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Posted 4 years ago

“Broke down over 2 and a half hours ago and still waiting. Disgusting service!”

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Posted 4 years ago

“Auto-renew fraudsters, they will switch on auto-reniew flag in their system without telling you and charge you £139.99 for next year even you pay by single payment. To cancel policy they will charge you £25. Better to avoid them, I will never use them again.”

Helpful Report

Posted 4 years ago

“My policy auto-renewed, and by the time the payment came through onto my card it was too late to get a refund. I didn't opt in, I just didn't realise it had happened. I feel it should be the other way round. It's also slightly worrying that the RAC holds my credit card details, I'm not sure anyone should be doing this without my permission.”

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Posted 4 years ago

“Five and a half hours and still waiting.”

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Posted 4 years ago

“price for cover goes up each year regardless. no reward for customer loyalty.”

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Posted 4 years ago

“Just dreadful. Ditto what everybody else says. Two breakdowns in the last year. Last time they took six hours to turn up and said it was a one-off. This time the breakdown was reported two hours ago. ETA is 3.5 - 4 hours from reporting - what a joke. AVOID THE RAC.”

Helpful Report

Posted 4 years ago

“Switch to the AA and don't waste your time reading the below 5 Hours of waiting and still no recovery!!! Where do i start with this! Called RAC at 4pm to report one of our vans on a fleet policy had broken down. Was told 2-3 hours which seemed on the fringe of an unreasonable response time but accepted when you don't have much choice. Several automated text messages which basically only communicated that the breakdown was still live and they were trying to figure out what to do about it. computer says no situation i reckon 3 Hours later i called RAC for an update and was told it had been passed on to a 3rd party to recover and would be another 45minutes. An hour later i was called by the third party who informed me it would be another hour at least and they had details of a completely differnent vehicle that is on another policy unrelated to the business fleet policy. In the end i gave up, abadoned the vehicle and shelved my pain for another day. The frustrating part about it is that when calling RAC i was passed via several departments all which could not read each others notes. Very Very frustrating experience. My advice would be to Use the AA. Never had any long wait times. Always good comm's too. Only reason i switched to the RAC was because of a discount offered via a 3rd party but boy do i regret this now! RAC should be paying customers to join not the other way around.”

Helpful Report

Posted 4 years ago

“As other reviewers experienced, RAC is not an emergency service. After 5 hours of waiting for them and false promises and wanting me to wait another 3 hours for a recovery vehicle I cancelled and abandoned my car and sorted the issue the following day through my own sources. I complained and all I received was a polite lip service but no compensation nor any further action. Basically, the only way to hold them accountable is through this review site. I certainly will not be using RAC as I consider them a waste of time and will call a local garage in the future for help. I think they only have a handful of vehicles and mechanics for the UK but plenty of customer service personnel!! So their strategy is to bank all the premium, maybe rescue a few people as and when they feel like it and if any one complains they have plenty of trained office staff to make insincere apologies and hope the matter will go away! To expect anyone to wait more than 2 hours is unacceptable and inhumane!”

Helpful Report

Posted 4 years ago

“Car not turning over, which I suspect to be the battery or alternator so I call out the RAC. I pay them almost £120 a year so I expect it won't be too much of a problem. Four hours later still nothing except 'sorry you're waiting' texts and I decide to give up (it was a bank holiday so I assumed they would be busier than usual). I call again about 5 days later (bank holiday has now well and truly finished). SIX hours later the technician arrived. Still, not his fault so no hard feelings at all. He tests the alternator and battery and the battery is outputting 5v when it should be outputting 30v. He then proceeds to try very hard to sell me a £130 battery. I managed to resist his hard sell as I had checked online in the 6 hours I had to wait and found one a bit cheaper locally. The technician persists for ten minutes, but I resist and he's on his merry way. Today I go to get a battery fitted at a local garage, the mechanic tests it and it's working perfectly. Holding charge and outputting fine. I am absolutely disgusted that a big company like RAC would employ these tactics. Taking advantage of a vulnerable situation to try and pressure sell unneeded items. What if I were an elderly person, or a woman alone at the side of the road? Every word that came out of that technicians mouth was a lie to try and scam me into buying an overpriced battery that I did not need. This is incredibly predatory. How many other people have RAC scammed like this? I have never been so unhappy with a company and their conduct before. If this review stops even one person from signing up and experiencing what I have then the money I spent was worth it. AVOID AT ALL COSTS! I will be telling every person I know and anyone who will listen of my experience.”

Helpful Report

Posted 4 years ago

“Wasn't a member, paid one off fee of £180 for recovery, then informed needed another £180 as over the recovery distance by 14 miles! Was told at 8pm they'd be there within the hour, didn't get picked up until 1am,then had to transfer to another vehicle after the first one, got home at 4am this morning!”

Helpful Report

Posted 4 years ago

RAC is rated 1.4 based on 2,966 reviews