RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,103 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,103 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called Rac and told a 5 he wait before a engineer would be free. Decided to go home. Called again in the morning having explained the van wont start and they send a van and engineer after a 2 hr wait that was not capable of towing my van. Not able to fix so now ordered a truck yo tow van with another 4 hr wait....disgusted with the recovery time and will be changing from RAC SOON”

Helpful Report

Posted 4 years ago

“Where do I start with the list of issues? Such an incredibly poor service demonstrated now as compared to years ago. Our only two interactions with requiring assistance recently were, unfortunately, astonishingly awful. Our car broke down on the motorway a few weeks ago- although attendance was prompt, the first question poised to us was ‘why have you rang RAC, I can’t fix your car, you should just get someone to tow it’. Obviously the purpose of breakdown cover requires explanation to their staff. The second occasion - we arranged for our car in advance to be towed to the garage. RAC turned up- from the off, aggressive and nonchalant. Churlish, rude and abrupt, it was not a welcoming experience. Despite a pre arranged booking, and our cover allowing tows within a 10 mile radius , the individual was insistent that the garage was 15 miles away (despite demonstrating via the RAC route planner that it was 10 miles), therefore refusing to take the car. We had explained in the booking that we also needed to be taken, yet we were told no one else was allowed in their van (policy states this is acceptable and expected, with face masks, and also agreed on the original phone call). Whilst we were on the phone to speak to the manager to complain about their behaviour, he told us he was going to get diesel in the meantime . We then discover that he had complained that we were aggressive, so had no intention of returning to see the outcome . A complete fabrication- we were disgusted. RAC cover is a feature through my partners bank account- tomorrow we will be cancelling this paid for package as it is not fit for purpose. This issue has cost us £170- folks, don’t waste your money on the RAC”

Helpful Report

Posted 4 years ago

“First call told it would be 2 hrs will mark it urgent still waiting another hour now 3 hrs in total waiting only to be told on the third phone call would be another 2 hrs. Very dissatisfied customer and would not recommend RAC. Took a call to Nissan who were 3 mins away came to my aid and sorted. Rang RAC explained service now not required. A very dissatisfied customer. RAC need to step up their game in order to get customers back. There are other companies out there which give a much better service. Mrs T”

Helpful Report

Posted 4 years ago

“Absolutely Shocking Company! The service is poor, We HAD business cover with RAC and i tell you now, i would never recommend this company. Our driver had to wait 6.5 hours, for someone to come out to him. For them to turn around and say we can recover the vehicle but not the 2 person in the vehicle, so they had to get a taxi. There was very poor communication, badly organised and no customer service skills what so ever. Its safe to say we did not renew! To then recieve a credit from the RAC at the end of our contract of 19 pounds which is great accept the don't issue the actual refund. It stays with the RAC for 12 months and we can use it for any future purchases! RAC you can keep you 19 quid! You're going to need it! This company is plummeting.”

Helpful Report

Posted 4 years ago

“Terrible service, never used their service for years, my car wouldn’t start and I have requested assistance for almost 3 hours, all I keep on receiving is a text saying I will be contacted in 30 minutes, after receiving 5 texts, I just cancelled the fallout as the time is almost 12 midnight. Am really disappointed.”

Helpful Report

Posted 4 years ago

“Avoid the RAC we have been waiting 6 hours and have just been told it will be another 3 hours we have repeatedly phoned and then was told our information had been entered wrong with no apologies and then they said they would call with a recovery time they never phoned back make the RAC the last people you join for recovery rubbish and bad service and Unbelievably bad waiting times 8 hours to be rescued avoid avoid”

Helpful Report

Posted 4 years ago

“Our key broke in the ignition lock. Emailed rac, and received a phone call within 30mins to say driver will be with you in next 15 mins. He turns up and within a min removes the broken section and leaves. Perfect service, couldn't be happier. Then following day I receive an invoice for £114.88 because it was a 'driver induced fault'. I would not mind if they told us during the phone call it may be chargeable or even if the engineer said it maybe. But not even get an authorisation prior to going ahead with the work is the work one would expect from back street garages. Will see if they issue a credit or will go elsewhere.”

Helpful Report

Posted 4 years ago

“Called for a home breakdown assistance today , turned up within 30mins, diagnosed the problem been the ignition switch towed us to main dealer and lift back home. The vehicle was checked by dealer and was rightly diagnosed by Martin. Cheers .. Happy with result.”

Helpful Report

Posted 4 years ago

“Do not use the RAC! I have been waiting 24 hours for them to rectify a job done weeks ago and still nothing. Outrageous!”

Helpful Report

Posted 4 years ago

“My 81 year old mother had to wait 6 hours for the breakdown van to arrive when she was driving on the way to a holiday home she had rented. An absolutely, appalling service for an elderly lady who has now lost all confidence in going out in her car in case she has the same experience again. So much for your road side assistance and recovery. What a joke. How dare you advertise for more customers when you can’t cope with the ones you have.”

Helpful Report

Posted 4 years ago

“Reported a flat tyre at 10:17am. At 11:30 received call saying recovery would be 90mins. 4hrs 15mins later still waiting. Was told a different story each time I rang, was lied to about what I’d been told. I’m diabetic had they said it would be 4hrs I could have gone and eaten and come back instead I kept waiting and even if they fix my car legally I cannot drive it now until I eat. They could not care less, absolutely useless I will be cancelling my cover and have already signed up with the AA.”

Helpful Report

Posted 4 years ago

“Appalling experience twice within 6 weeks or so. Lots of hanging around "on hold" whilst their deliberately annoying "hold music" plays just one track endlessly on repeat, designed to encourage you to hang up and not bother. Several hours of waiting at the side of the motorway, in the cold and dark, with only their text messages for comfort. Continuing lies about how "busy" they are, how "hard" they are working and never ever giving an expected time of arrival for their patrolman. Eventually their contractor turns up and explains that they are not allowed to pick me up along with my car, due to Covid. (The RAC seem to be one in a long line of companies who have used Covid as a profit-generating opportunity.) It was only due to his personal integrity that he didn't leave me stranded at the side of the motorway, which is what the RAC wanted to do, in the dark and rain at 11'o'clock. Even my complaint was handled poorly, offering no more than a few "sorries" in a badly written letter and £25! My membership is now cancelled, card ripped up and returned and now looking for proper breakdown cover by companies that actually care.”

Helpful Report

Posted 4 years ago

“AVOID! The company will leave you stranded for hours. Lack of communication and hides behind COVID! Will be Changing companies asap.”

Helpful Report

Posted 4 years ago

“I broke down on a Wednesday evening in Cornwall, They looked at the car on Thursday and was told not to use it they agreed to relay me home to Ashford Kent. Apparently I could not be relayed home because of Covid so the Company that picked up my car said it would be 5 to 7 days before they would relay it home so was left stranded without car and no way of getting home. They were useless, they booked a taxi to pick up a hire car in Truro when we got there the place was closed. No help what so ever even after many phone calls. In the end I paid for a train home and put in a claim so far not a word from the RAC. This is far from the whole story. It was the most stressful day and worst day of my entire life and I am 72. This is the worst company I have had to deal with in my life and the story is not yet finished. The only thing I will say is the Taxi company AtoB of Truro were wonderfull they stayed with me driving us around until I got the train at Truro at 5pm. Thanks also goes to Sage who helped me get my car back for repair to Canterbury in time.”

Helpful Report

Posted 4 years ago

“My car started to play up and I managed to get off the motorway, thankfully, and contacted RAC. Well, when I say contacted, had to use the app to try and give the details of the problem. That was issue No.1. I was given no indication of how long I would have to wait and only received the occasional text message saying someone would come and they would call to let me know they were on their way. After an hour had went by, no call. Just as I was about to try phone to get an update a random garage van pulls up, not an RAC vehicle, and the guy gets out. His device had the wrong info as to what I had reported and thought I had a mis fuelling issue. He was also more upset that someone had damaged his vehicle earlier that day rather than looking at my problem. He couldn’t fix my problem as there seems to be a leak in the coolant system, probably a cracked flexi hose, and he says I need to get an uplift. He couldn’t tell me how long I was going to have to wait for this recovery vehicle but to wait a while and give them a call. By this point I had been away from home for 4.5 hours. I waited a while then phoned. The person that answered couldn’t understand me and I had to confirm everything in phonetics. It took about 20 minutes on the phone to him to only be told he doesn’t know how long it would be before I would be recovered but as I was now only 3 miles from home that I should abandon the vehicle and get someone to come get me and come back later. I informed him that there was no one to come get me or I would already have done so. He was still less than helpful and said I would just have to wait but it could be two hours. At this point I was frustrated and as the engine had cooled down I decided to risk driving it home slowly. I got home 20 minutes later and cancelled the job, again an automated service. I got a call from a random number at 8.30pm, 3 hours after I had spoken to the operator, and he was going to be another 45 mins to get to me. So had I not just said sod it I’m going to risk it, I would still be stranded at the roadside until after 9pm, nearly 6hours later. I have no idea where I would have taken a p**s had I had to wait, plus I have animals at home that were needing fed. Ridiculous lack of service and I would suggest strongly that people look at other breakdown services. I would give them ZERO stars if I could.”

Helpful Report

Posted 4 years ago

“useless ..... got cover and said when would I like it to start, gave me the option straight away and the date. call them up and got told I cant make a claim for 24 hours ..... read the small print .. money grabbing wankers”

Helpful Report

Posted 4 years ago

“Been a member of the RAC for years without actually needing their help. Then last year my partners car wouldn't start. The RAC came out and got it going, for it to breakdown while we were out and leaving us stranded. Keeping my faith I renewed my membership thinking it was a 1 off error. I had a puncture last week and I was left waiting 5 hours until 00:40 am. That was the time I gave up waiting. I left the car, I went home and got up early called an independent tyre fitter who fixed the problem within the hour. The RAC are useless. AVOID.”

Helpful Report

Posted 4 years ago

“I’m heavily pregnant and was stranded on my own at the side of a busy road for over 6 hours waiting for RAC recovery!! They knew my condition and couldn’t give a damn. Disgusting service with no communication. My case was eventually escalated to management to phone me back within 45minutes…but they never bothered to phone me back. Worse service I’ve ever known. Wish I could’ve given 0 stars.”

Helpful Report

Posted 4 years ago

“They always claim they will help you and work with you if you need it.That is so not true they are not willing to help at all and their communication with in the store is chaotic you will call and make arrangements and none of it was notated.lack of communication”

Helpful Report

Posted 4 years ago

“Haven’t drove for nearly 2 months due to having a baby. And as soon I get in the car they sent me a red alert And told me they were cancelling my insurance. My black box was have Problems and was told nothings wrong the results was given by data Didn’t get nothing back when I tried explaining the situation DO NOT GET A BLACK BOX WITH THIS COMPANY ITS A MONEY MAKING SCHEME!”

Helpful Report

Posted 4 years ago

RAC is rated 1.4 based on 3,103 reviews