RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,966 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,966 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called RAC and no-one answered for 1 hr 30 mins. Meanwhile husband called Green Flag who ANSWERED AFTER ONE RING. They couldn’t help because the vehicle wasn’t covered with them but offered to send out a mechanic who arrived after 50 mins and we were able to continue our journey. The RAC should be ashamed of themselves. Do not give these people your money it is a complete waste of time.”

Helpful Report

Posted 3 years ago

“Absolutely diabolical service I pay £18 per month for a non existent premium service Waited in excess of four hours for a phone call Noone to speak to Text after text saying Delayed delayed delayed In the end i Called a local Garage and they fixed it within one hour and also rang me several times to Update me and apologise for taking longer than expected Sacked off RAC now had them 23 years and this is the second time Let me Down so requesting a refund On my Premium rate Appalling service”

Helpful Report

Posted 3 years ago

“Had a hole in my runflat Ty re and managed to crawl into a service station but couldn't pump the tyre up.tried calling the R.a.c but was diverted to the website to report problem It was logged by at 8:39pm,them I kept getting these generic texts saying that some one would be there soon and as we speak its 1:51am and still no one is I called them and held on the line for 41min and then got cut off.called back again and held on for 2hrs and still no answer and then got cut off.this is an asbsmaly service is and I for one will be calling my insurance company to get the R.A.C.take off my policy as it's not worth the paper it's written on.sorry but there's no excuse and I believe there using the covid as a one screen for there be very,very poor all outs! E”

Helpful Report

Posted 3 years ago

“Absolutely appalling company, I called them at 9:30 a.m, made multiple calls throughout the day all of which telling me someone will be there within the next 1-1.5 hours. Eventually recovered at 5p.m and told that I needed to call rac to sort a cab (1st time it was mentioned to me) which then turned up over an hour after my truck was recovered. Do yourself a favour and DO NOT USE THE R.A.C”

Helpful Report

Posted 3 years ago

“One star is too much! Broke down at 2.30pm. RAC coudn't find my details to start with because I wasn't on the correct system! Then advised that high volume of breakdowns due to good weather and relaxation of Covid lockdown rules. Advised that would be attended within 6 hours! Got texts advising that working hard to attend but too busy attending earlier breakdowns. Would update in 30 mins. Got same text every 30 mins until 7pm when text advised that we had been prioritised and someone would call shortly. No call until 9pm. Told that a trusted partner would attend soon. Eventually recovered by local firm at 10.45pm. They provided an excellent service but the service and communication from RAC has been appalling. 8 hrs from breakdown to attendance! Phoning to get updates results in lengthy periods of holding and being advised that we will just have to wait. I have been with RAC for 5 years and have never had to call before. I was wrongly under the impression that the RAC provided a first class service. Will switch to another provider at renewal.”

Helpful Report

Posted 3 years ago

“Waited 4 hours for RAC recovery, first time using in 3 years of paying RAC for breakdown cover. Complete waste of money, cancelling today :)”

Helpful Report

Posted 3 years ago

“Cannot fault the service from the RAC. My battery went flat and within 15 minutes I had a call from the driver James to say he'd be with me in 20 minutes. Sorted my car straight away, gave very good advice, am extremely happy with the service I received today. Thank you!”

Helpful Report

Posted 3 years ago

“Absolutely awful. Where do you start? I took out a one year membership expecting it to just lapse at the end of that year with the option to renew at my will. They seem to hike the cost for the second year and make it as problematic as possible to cancel. They then took £209 from our account without permission. And then wanted £25 for asking for the money back. Getting the money back seems impossible. Poor customer service. Call centre full of inexperience, takes a age to speak to anybody. Fob off experts. The RAC use contract breakdown services for recovery. You can access these through 'Greenflag' for a fraction of the cost. You are not getting a premium service with the RAC, You are being shafted.”

Helpful Report

Posted 3 years ago

“6 hours. Still not here”

Helpful Report

Posted 3 years ago

“8 hours waiting for someone to attend me. Not happy. Avoid this company. It happened 2 weeks in a row. Waiting time 8 hours. On the phone very rude. Put phone down at me 3 times. No help just rude. I would say AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“One star is far too many! Absolutely useless, lack of communication, no care, treated like a moron, kept on hold for ages then just cut off. Waited nearly ten hours to be ‘recovered’ and then only because I made at least 15 phone calls to them. They are an utter disgrace, would not recommend ever!!”

Helpful Report

Posted 3 years ago

“I wish I could put a 0 start!!! It has been worst experience I’ve ever have with any company. After waiting for then to send me a recovery car 7 hours I finally manage to take a taxi but my van still there 12 hours later. I have called 20 times and last I had to hang out as the put me on hold for over half an hour. WORST EVER BREAKDOWN COMPANY!!!”

Helpful Report

Posted 3 years ago

“Broke down 5.30 am called rac after number of calls 10.5 hr later they turn up when questioned on a numerous times i called them after being on hold several times over 55min to be told sorry mis communication from different department havent never used them before joiner 2mth ago appaling service never recommend this un caring company”

Helpful Report

Posted 3 years ago

“I can’t provide a zero star option!!! Left at roadside for 7 hours.First patrol van pulled up behind me then drove off, came back 30 minutes later to tell me I needed a flat bed truck which unless I paid an additional £107 on top of what I’m already paying, I would be left there. They knew that at 8.45am !! Roadside blackmail. Left on a massive roundabout , thank Goodness for the police who pushed me up onto a grass verge across a pavement, which I then blocked all day. RAC now won’t even reply to my emails”

Helpful Report

Posted 3 years ago

“We have just had excellent service from one of your patrolmen. My car didn’t start this morning - a major problem as we are an elderly couple and I am the full carer to a 93 year old, so I need a functioning car. After some difficulties ( why do you not have a straightforward phone number for emergency any more? ) I managed to report this on line. Dean rang us, came promptly, diagnosed the problem, and got the car working again with a new battery. He was pleasant, friendly, and very thorough and efficient. Thank you very much, Dean.”

Helpful Report

Posted 3 years ago

“Waited 90 mins for the phone to be answered to report a breakdown. Terrible service”

Helpful Report

Posted 3 years ago

“My daughter broke down last night on the M8 motorway(Glasgow) just before Kingston Bridge at this part of motorway there is 20ft concrete walls either side, leaving her no where to stand behind barrier, she phone RAC (member since 2007) @ 19:15pm. They said they would have a flatbed truck out ASAP as it’s such a dangerous spot high priority! After a number of phone calls to the RAC she was still standing there beside her at 23:00pm eventually she organised her own recovery. She was advised my me her father to inform Police Scotland to sit behind her till someone came, Police did arrive had a look and drove off! The time my daughter was waiting I was calling RAC to find out what was going on the first call took 29mins to answer the second call @ 10:45pm took them 56 mins 46 sec to answer. This is the worse service ever not interested in your safety or recovering your vehicle. Was of money!!! Will be taking this matter further. Disgraceful service.”

Helpful Report

Posted 3 years ago

“Had to wait over 3 hrs just to hear we can’t get a van out to you so we shall send a truck over 8 hrs in the middle of nowhere in the dark don’t waste your money”

Helpful Report

Posted 3 years ago

“After waiting for four hours to come out the rac .they off me a taxi Joke”

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Posted 3 years ago

“The Rac have a terrible service. Please don't waste your money on them.”

Helpful Report

Posted 3 years ago

RAC is rated 1.4 based on 2,966 reviews