RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,134 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,134 reviews

Customer Service
Communication Channels	Telephone, Email

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of worst companies plese way out of it wast of time plese compared aa is the best I have van cover when I broke down way from my house 17 mile way I pay 1yer up front with my insurers they saying its not covers I have to pay £ 775 they people working wast of time they don't know wa they doing charge me to recover plese stay way form this rec companies I wood not recommend to to others as is the best service this people cool aa not a rac Bad explainec with rac never ever choice”

Helpful Report

Posted 4 years ago

“Totally useless service. Purchased a vehicle check from RAC. All passed ok no issues reported. Selling the vehicle now three years later and turns out there is a massive discrepancy in the mileage showing on every other portal (including HPI, Autotrader and AA) but not reported by RAC. How can this be! Totally misleading information provided by RAC which I relied upon when purchasing the car. I have contacted them and they state they have no liability as their T&C's limit their liability for the information provided to 12 months. Unbelievable. Do not even consider using their service. Get a report elsewhere.”

Helpful Report

Posted 4 years ago

“So I've been stranded in the cold for 7.5 hours and still no update on when my car will be towed. Managed to get through the on the phone but still not able to give me an update. Looking at the reviews below there seems to be a pattern. Avoid like the plague.”

Helpful Report

Posted 4 years ago

“Never provided their services after calling to report a punctured tyre on a motorway with a baby in the car and pregnant woman. After 6.5 hours had to call a local company to help us. Avoid. Avoid. Avoid.”

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Posted 4 years ago

“AVOID THIS COMPANY! they do not care wether you are vulnerable or disabled they have you waiting hours whilst telling you its going to be another half an hour when infact they aren't on their way to you at all! They make you miss important appointments whilst waiting for them, go with AA!!!! I cannot stress enough how bad this company is. You go through their investigations to be offered a petty amount of money for your inconvenience of them putting the phone down on you! Disgusting service”

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Posted 4 years ago

“I spoke to a VERY HELPFUL CHEERY lad called Jordan, he was a real sweetie and helped me solve 2 issues,im very grateful.!!!😄😄😄👍🏻👍🏻👍🏻”

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Posted 4 years ago

“Been waiting 4.5 hours for recovery no sign yet. Apparently people travelling abroad now that Covid restrictions have lifted in the summer is the issue. It’s November!!”

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Posted 4 years ago

“One star is too generous. My son broke down on the evening of the 2nd of November. They left him stranded before putting him in a hotel at half past eight last night. He's still not been rescued and it's 10:15 on the 4th. Disgusting. Don't go with the RAC.”

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Posted 4 years ago

“4 hrs wait in freezing conditions”

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Posted 4 years ago

“I have been waiting for over five hours now. No one picks up the phone. This is a terrible service.”

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Posted 4 years ago

“You can't just ring them now you have to go online which is practically useless unless maybe it breaks down outside your house. There is a phone option for people who can't get online but they just put you on hold. I won't be renewing, it's a complete waste of money.”

Helpful Report

Posted 4 years ago

“Been broken down since 09.20 02/11/21. I'm sat in toddington services 03/11/21 14.50 STILL waiting to be recovered. Took them 25hrs to get me from London to toddington services. Still have a long wait ahead. Waiting over 4hrs to for RAC to ring me. Worst recovery service EVER!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Get AA cover don't use these cowboys!! Stay clear they've kept us waiting 20 hours and our vehicle still hasn't arrived back on a recovery truck. Instead they have taken the vehicle without our permission to a storage compound!”

Helpful Report

Posted 4 years ago

“impossible to get through to them, the online service doesnt work, the part they replaced failed. poor”

Helpful Report

Posted 4 years ago

“Absolute joke wait over 5 hours in a Freezing car until someone came If your looking for breakdown cover please don’t go with the rac”

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Posted 4 years ago

“terrible customer service when it comes to payments etc”

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Posted 4 years ago

“I would never use RAC again, do not waste money with RAC”

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Posted 4 years ago

“I broke down today on the M25 motor way with my friends. I am with RAC and I would like to thank Armajit for picking me and my friend up and getting us both home safe. Including organising a taxi and bringing our car home safe. Thank you so much.”

Helpful Report

Posted 4 years ago

“Today we discovered a flat battery,and Mark arrived very quickly.The battery turns to be beyond help and we decided to take it to our local garage while Mark had got it going ,but not trusting it,he followed us and stayed with us till he was satisfied we were ok, very kind man! We were very impressed,Thankyou Mark.Dunston Lincs.”

Helpful Report

Posted 4 years ago

“My son and his heavy pregnant wife waited 5 hrs on a visit and they are still ther waiting on a recovery can't tell them how long truck will take to come rediculas cowboy outfit who shoudent be in business”

Helpful Report

Posted 4 years ago

RAC is rated 1.4 based on 3,134 reviews