RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,967 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,967 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“did not add breakdown”

Helpful Report

Posted 4 years ago

“broke down at 9pm on a motorcycle in the middle of nowhere after about 10 phone calls nobody turned up eventually they told me to stop ringing them because they had no vehicles available! they gave me a phone number of a contracter obviously because they could not be bothered.i i waited 6 hrs till 3am is this a record ? i am 64 if it had been in the middle of winter i probably would have frozen to death”

Helpful Report

Posted 4 years ago

“Have been waiting since 21:30. For starters I was on hold until almost 22h00, 3 hrs later I get first call asking me how far I am from home as they are extremely busy! They suggest they book book me a taxi home after waiting for 3 hrs! I can’t leave car in street unattended I said I would wait for another hr -90mins as they say thus what it’s gonna take. Am still here since 21.30”

Helpful Report

Posted 4 years ago

“Called them at 11am this morning to be told they were busy (this is their standard patter). Now 8pm and no sign of anyone. What a useless company. Still, not as bad as the 12 hours last year. We will be moving to another company at renewal. Lots of calls and texts with apologies but no action. Lies upon lies. Avoid signing with them.”

Helpful Report

Posted 4 years ago

“Paid £236 for taxi cover - a month later I wanted to change my vehicle details but was told I had to take out a new cover for it so I lost my money - my advice go else where and read the terms and conditions- I will never use this company again .”

Helpful Report

Posted 4 years ago

“Brilliant service for over 40 years.”

Helpful Report

Posted 4 years ago

“RAC is useless than it was before, my car broken down due the clutch slave cylinder plastic snap, I was 9 miles from home. Call on online with GPS to tell them where am I. Had a text message at 11.50am to tell me they are coming in the next 30 minute. At 11.20am text alert said sorry it will be other 30 minute because one of my RAC is fix somebody car few miles away. At 11.55am message alert said sorry another 30 minute we will be there this time. At 12.34am no answer, still not turn up! At 13.06pm message alert said this time we will come round 13.45pm. At 14.15pm no sign of RAC! At 15.11pm my parents had to come help me cos I am deaf I don't know what to do they had to towing me home. My Dad complain on the phone a f****** little girl shout to my dad because we had drove them mad by contact too much! At 5.15pm RAC phone me where are you? I said I am home my mum towed me home you are a useless! I would have wait for over a 5 hours from 9 miles to my home this is not in the countryside it is near the city where the hell are they? not enough staff cos the bulls**t Coronavirus? I pay £87.99 for to be a membership what is the reward absolutely nothing! same with AA not much luck with them. I will try Greenflag and see what happen. I was not expect to wait 5 hours I thought it was round at the least 1 hours. Please don't renew your membership with this con people is robbery your money with no service of rescue you!”

Helpful Report

Posted 4 years ago

“Bad communication and long time for getting refund”

Helpful Report

Posted 4 years ago

“Absolutely the worse customer service, if any. I tried for days to find a number to cancel my reservation due to COVID-19 cancellation of my trip. After I finally got my email answered, I was told that someone will get back to me. Few months went by and I heard nothing. Email after email, I was told the same thing without resolution. It is now 7 months and I hear that they won't give refunds. That's un-acceptable. STAY AWAY from this company. There is no telephone number and no-one to talk to...”

Helpful Report

Posted 4 years ago

“Dreadful service, took over 3 hours to get towed away to a convenient place, asked them top take vehicle to our garage (200 miles away) as per cover, they said no it was too late at night just call in the morning and we will take it then. Did that and they said no they would need to charge "quite a lot" to take it away. Vehicle now stranded 200 miles away and RAC not interested. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“6 hours still waiting. ..my opinion of aRAC has diminished. Appalling service waiting on telephone abrupt call handlers but women not so aggressive apologetic. One driver smelt of alcohol and was rude so I called another . Their service has worsened for the last 3 occasions and I've been a member 15 years hardly used them but am going to AA now. Am alone on M25 with cat terrified”

Helpful Report

Posted 4 years ago

“With rac for 18 years.3 call outs, 2 local no problem. One last year hours and hours before we got home. No support, nobody keeping in touch and then renewal price, ridiculous. No thought that we had been loyal customers for 18 years, weren't offered a good deal . Don't use them.”

Helpful Report

Posted 4 years ago

“Purchased a warranty with my new used car, thought it was with the RAC but it turns out to be administered by TWG Services. BE AWARE!!! Obviously conned by the garage at the outset (Chorley Group) when they told me I had a warranty with the RAC. Radiator has sprung a leak at the weld and TWG said its not covered as its a consumable part, on their thinking everything is a consumable part. Every warranty I have since looked at has the radiator covered within the policy. We arent talking a stone chip through the fins which wouldnt be covered its a breakdown of the structure of the radiator. I have read since that they don’t want to pay anything to anybody and will use any clause or reason to avoid paying out. Disgusted with them and the garage I bought the vehicle from (Chorley Group). Don’t have anything to do with either firm and beware of RAC WARRANTIES!! RAC should stop this practise immediately as its bringing their otherwise good name into disrepute. Thats if they still have a good name. Garages shouldn’t be allowed to sell warranty with a misleading name on front page. BEWARE DONT ACCEPT A CAR WITH A RAC WARRANTY!!”Mis-sold Warranty. TWG Services Hiding behind RAC's good name.”

Helpful Report

Posted 4 years ago

“Waited 5 hours for the RAC to appear, following my car break down. A policeman stopped and told me that there were no accidents in the area, despite what the RAC were suggesting, on the various phone calls to them and they even told me that I had made a call, when I had not (suggesting that I was being a nuisance for calling them). I was stuck on the thin grass verge of a very busy dual carriageway and only when I said that I was going to complain, they magically found a tow truck operator, who towed me to work. This tow truck operator was an independent operator so, having waited for 5hours and lost 5 hours pay (as I was going to work), the RAC did not actually turn up at all!. I would definitely not recommend this service.”

Helpful Report

Posted 4 years ago

“Phoned my insurance company who I had breakdown cover with, as my car wouldn't start this morning. Which was strange as we just been out only a hour previously. It turns out the ignition lock key is broken so he by passed it so we could still drive it safely until we get a new part. As tomorrow we go on holiday for a week. Thanks Phil for your help”

Helpful Report

Posted 4 years ago

“We are oaps and we have always had excellent service from the RAC. spanning 50 years but luckily for us no more than 10 times but worth every penny because that's one of the things with the RAC you don't have to worry about. In the last month we've called them twice. Once for a flat battery. The phone was answered promptly and friendly by the call centre. The Engineer turned up within 20 mins. Tried to get the car to turn over and as the RAC battery was still under guarantee replaced it with a new one. He was very PROFESSIONAL and customer friendly. The second time the car was making a horrible grating noise and I had to limp home. Again the call centre responded immediately. The PROFESSIONAL customer friendly engineer turned up within 40 minutes. Replaced some pins near the front axle. Job done. So to sum up they might be old fashioned but it's been sevice with a smile. Pete McClelland ps the rating button doesn't work but it's a five star plus”

Helpful Report

Posted 4 years ago

“Mis-sold Warranty. TWG Services Hiding behind RAC's good name. Purchased a warranty with my new used car, thought it was with the RAC but it turns out to be administered by TWG Services. Obviously conned by the garage at the outset when they told me I had a warranty with the RAC. Radiator has sprung a leak at the weld and TWG said its not covered as its a consumable part, on their thinking everything is a consumable part. They don’t want to pay anything to anybody and will use any clause or reason to avoid paying out. Disgusted with them and the garage I bought the vehicle from (Chorley Group). Don’t have anything to do with either firm and beware of RAC WARRANTIES!! RAC should stop this practise immediately as its bringing their otherwise good name into disrepute. Garages shouldn’t be allowed to sell warranty with a misleading name on front page. BEWARE DONT ACCEPT A CAR WITH A RAC WARRANTY!!”

Helpful Report

Posted 4 years ago

“These guys are an absolute riot of a company. The recent reviews on here are shocking and it looks like they need to be shut down. I've just had two days of them not giving a damn about the customer, making me wait hours and hours without any communication at all. They are in cahoots with certain garages and seem to prioritise work based on that - and whether or not they'll make money from buying a part from EuroCarParts (who they have their accounts and commissions with). I gave up on day 2 and tracked down a local mechanic to replace a damaged part that I bought from a parts shop. Avoid at all costs. I had good experiences with them a few years back but it looks like they can't cope or just don't care now.”

Helpful Report

Posted 4 years ago

“These people had my wife waiting for THREE WHOLE HOURS before they decided to tell her they couldn’t find the recovery vehicle that was dispatched. Had her waiting till 1.30 in the morning. A hardworking nurse who pays good money for a nonexistent service. Not professional.”

Helpful Report

Posted 4 years ago

“Abject. 2 Occasions they let me down. One time on a motorway, whereupon the Highways agency lifted us to a service station and waited 2 hours for a no show. Secondly, a no show after drained battery and luckily a model citizen gave me some jump leads. Trust is earned and RAC are beyond a joke. Abject.”

Helpful Report

Posted 4 years ago

RAC is rated 1.4 based on 2,967 reviews