RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,075 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,075 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Becareful with the RAC DONT RELY ON THEM; if you use them for cover, my brakes ceased last night - I called at 6:19 was told they'll get to me between 7:00 & 00:15 - I called was lied to multiple times receiving updates saying a recovery vehicle will be with me by 8:41 it never was, 8:41 came and went no recovery vehicle. Do not use the text message update system it constantly changes, it does not bring safety or stability and it's not the "best way", I had to abandon my vehicle at 9:15pm, came home and even when I was home in bed at 00:31 RAC dispatch team called me while I was asleep to say there was going to be another 1 hour delay, if I hadn't of had friends to look out for me and partner with a car, I would of been completely abandoned till 2 o clock in the morning, in Dark night & -3 temperatures. Take thing's to keep you warm don't rely on your breakdown cover I was abandoned by the RAC for almost 20 hours. My car has just been towed home at 1:16pm the following day.”

Helpful Report

Posted 1 year ago

“What has happened to the RAC profit over service. On two occasions now there seems to be a pattern of spiralling out of control money before quality. My wife was miles away from home and had a flat tyre. A woman on her own. They kept adjusting the eta from 1 hr at the beginning and then it ended up at 5 hrs. I ended up traveling over an hr to fix the problem my self. Picking my wife up with the wheel and tyre and going the next day with a replacment wheel and tyre. Another story a few days ago my friend slammed into a kerb because of the ice and she had damaged her alloy because my friends wording was that she has had an accident The reply from the help desk was ring your insurance as its an accident. Again I travelled out and replaced the alloy for a space saver which was flat and I had to blow it up as the one she had was flat. I have never experienced so much negativity from the RAC compared to competitors. Unfortunately every time I replace my insurance I get a free RAC policy which now makes my blood boil we all want a service, if we have a problem we want it to be stress free. not the case with the RAC. . Shame really as the building on the M6 Walsall looks so professional but has people inside taking calls thinking of ways of not providing the service that people are paying for. It starts with the call centres. is there a bonus scheme on putting people off to save the company money On my next renewal of my car insurance I'll be refusing RAC You get what you pay for. Start rescue was the one I used for some years with no issues at all. How many other people have experience the same sort of situations?”

Helpful Report

Posted 1 year ago

“I wish I could give 0 stars for this review. My account with RAC has always been in good standing. My previous lease/purchase a few years ago was for my washer/dryer, which I had NO LATE PAYMENTS AND PAID OFF MONTHS EARYLY. This lease is for an Xbox. I pnly have 1 late payment due to the fact I am having serious medical issues, and l was in the ER then admitted. RAC was blowing up my phone with phones and texts while the medical team was working on me. When I was able to call them back I did; only to be harrassed. I explained my situation to them and asked if I could just make a double payment when I was discharged and could make arrangements to get money deposited into my account. They said "NO. You can return the item". I told them I didn't want to return it, but I was in the hospital and had no way to take care of it right then. THEY DIDN'T CARE WHATSOEVER. I asked the female that I spoke to "How am I supposed to even return it if I was in the hospital". AGAIN, SHE DIDN'T CARE, AND WOULDN'T WORK WITH MY SITUATION. RAC has done nothing but harrass me. How can someone be so CALLOUS AND IGNORANT? So to RAC "I DON'T DEAL WITH IGNORANT PEOPLE!!!" MY HEALTH IS MORE IMPORTANT THAN 1 F*@KEN LATE PAYMENT, WHICH IS JUSTIFIED DUE TO SERIOUS MEDICAL ISSUES WHICH GOT ME ADMITTED TO THE HOSPITAL. Since you don't give a sh*t about me, then I don't give a sh*t about getting even 1 penny to. I can't wait until I can make my final payment soon...IN PERSON...so I can tell you all F*@ck OFF and leave me alone. I WILL NOT be leasing from you in the future. I will take my needs to Aaron's. And best believe I will NEVER give RAC a referral. I could go on and on, but my time is to valuable to waste any more efforts on RAC in New Castle, PA.”

Helpful Report

Posted 1 year ago

“Wanted to charge me £85 to recover me 200m back to my house when I had suspension failure because I didn't have home start”

Helpful Report

Posted 1 year ago

“Terrible was a customer to them the one time I called them they said they won’t recover my car because there is a garage there which seemed really weird couldn’t believe it so tryed to cancel my contract they would let me as I said that they was not keeping to their end of contract. Bad service and unprofessional.”

Helpful Report

Posted 1 year ago

“Awful Customer Service, Eye watering Estimated time of arrival Even luckier if they do arrive, They only care about money not providing a sevice Avoid these cowboys”

Helpful Report

Posted 1 year ago

“Their claim specialists have absolutely no education. 0 IQ like talking to the dumbest people alive. Stop hiring high school dropout karens.”

Helpful Report

Posted 1 year ago

“Be careful, they will renew your policy even if you've stopped automatic renewals and then patronise you and lie.”

Helpful Report

Posted 1 year ago

“They lied to me multiple times. They were very rude and verbally aggressive on the telephone. Showed no sympathy or empathy. Left my wife on roadside. After 8 hours waiting I gave up as I didn’t believe they would ever turn up. I organised and paid for private recovery.”

Helpful Report

Posted 1 year ago

“Poor wait times, kept changing none stop throughout… my mrs was stranded at work.”

Helpful Report

Posted 1 year ago

“Totally incompetent! AVOID AT ALL COSTS! RAC LEFT ME STRANDED! over 5 hours wait time. only to be told there is nobody in my area and they have to find somebody else. I had no choice but to pay for my own recovery! What shambolic service! I will be writting to the financial ombudsman”

Helpful Report

Posted 1 year ago

“I will not trouble readers with the gory details but the RAC have through sheer idiotic incompetence have just given my daughter a day from hell. I hope this company goes bankrupt as a result of falling membership.”

Helpful Report

Posted 1 year ago

“I would give them a ZERO if I can. 2024 New Years Eve I was returning back from Scotland to Leicester and the weather was pretty bad, heavy winds and rain 100%. My car started showing warning signs on the dash and the car started slowing down, drove the car until I got to the nearest services at Kendal Southbound which was at around 4.30pm. Took the RAC cover out and called them out for an emergency breakdown. Charged me £199 for the callout. Assuming either they fix the car or take us home. Anyway had no choice as I had young kids with me so I paid it as had to get back home. The RAC Patrol came around 6.45pm and had a look at the car and (THOUGHT) that the turbo has gone. Nothing much was done and no other options available other than towing the car to the nearest garage within the 10 mile radius or quoted me £1500 TO GET THE CAR & PASSENGERS TOWED . Now can someone tell me which garage would be opened at this time on New Yrs Eve to check the car and who in the right fraame of mind would pay £1500 to get the car towed? With not much on the table the guy left. Managed to arrange a breakdown for £500 to get us and the car towed to my home address, which we got home at 5am on New Years Day. All in all £800 went in the bin and no service provided. WHAT A GREAT START TO 2025!!! A COMPLETE WASTE AND A SCAM BUSINESS. DON'T WASTE YOUR MONEY WITH THEM. ABSOLUTELY USELESS. THEY ARE JUST MAKING MONEY, NO EXPERIENCE OF BREAKDOWN AND NO EMPATHY AT ALL. MY 6 YEAR OLD DAUGHTER FELL ILL BECAUSE OF THEIR POOR SERVICE.”

Helpful Report

Posted 1 year ago

“I had a problem with overheating if my engine today. I called rac for the first time the waiting time was 4 to 5 hours. 2 ladies in the later years stuck in the freezing cold its poor . I will be cancelling my very expensive membership disgusting”

Helpful Report

Posted 1 year ago

“I organised for RAC to visit my home between 11.00 am and 12.00 noon. The mechanic arrived at 12.45 pm to fit a new battery to my BMW 1 Series. He brought the wrong battery! I have subsequently made an an appointment with a Battery & Tyre Centre to fit a replacement battery minus the large RAC markup. The convenience of having a new battery fitted at home is far out weighed by RAC prices.”

Helpful Report

Posted 1 year ago

“The worst company you could ever imagine dealing with They are inhuman and dishonest A disgrace”

Helpful Report

Posted 1 year ago

“terrible, waited 14 hours and they still failed to come. in the end had to pay for a company to come and pull my car out the ditch. The company came within 20 minutes. DO NOT USE”

Helpful Report

Posted 1 year ago

“Had my car get a flat tyre 2 miles from house. Waited 3 hours for them to get an update saying between 11:30 and 12:00 to tow my car home then get told can’t tow the 2 miles but can get you a tyre for 2 £210 pound “budget”. A budget is £71 anywhere else. No towing no tyre having to deal with it myself absolutely pathetic”

Helpful Report

Posted 1 year ago

“Absolutely disgraceful totally ripped off by this company, waited 10 hours , dead battery and they charged me £149 for a £60 one ?? In whose world do they think it's OK to treat people who already pay monthly for their breakdown cover like this? This is after paying for their service monthly as well ! Avoid these charlatans at all cost !”

Helpful Report

Posted 1 year ago

“5 hours wait to find out my battery had gone. Because I had to wait so long they couldn't go and get a new one as the shop had closed for the day. Back in the morning, another 5 hour wait...still no battery. Dunno what I'm paying for, I could have just rung a garage!”

Helpful Report

Posted 1 year ago

RAC is rated 1.4 based on 3,075 reviews