RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,102 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,102 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Phone:

801 82 82 82

Write Your review

Tell us how RAC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a problem with overheating if my engine today. I called rac for the first time the waiting time was 4 to 5 hours. 2 ladies in the later years stuck in the freezing cold its poor . I will be cancelling my very expensive membership disgusting”

Helpful Report

Posted 1 year ago

“I organised for RAC to visit my home between 11.00 am and 12.00 noon. The mechanic arrived at 12.45 pm to fit a new battery to my BMW 1 Series. He brought the wrong battery! I have subsequently made an an appointment with a Battery & Tyre Centre to fit a replacement battery minus the large RAC markup. The convenience of having a new battery fitted at home is far out weighed by RAC prices.”

Helpful Report

Posted 1 year ago

“The worst company you could ever imagine dealing with They are inhuman and dishonest A disgrace”

Helpful Report

Posted 1 year ago

“terrible, waited 14 hours and they still failed to come. in the end had to pay for a company to come and pull my car out the ditch. The company came within 20 minutes. DO NOT USE”

Helpful Report

Posted 1 year ago

“Had my car get a flat tyre 2 miles from house. Waited 3 hours for them to get an update saying between 11:30 and 12:00 to tow my car home then get told can’t tow the 2 miles but can get you a tyre for 2 £210 pound “budget”. A budget is £71 anywhere else. No towing no tyre having to deal with it myself absolutely pathetic”

Helpful Report

Posted 1 year ago

“Absolutely disgraceful totally ripped off by this company, waited 10 hours , dead battery and they charged me £149 for a £60 one ?? In whose world do they think it's OK to treat people who already pay monthly for their breakdown cover like this? This is after paying for their service monthly as well ! Avoid these charlatans at all cost !”

Helpful Report

Posted 1 year ago

“5 hours wait to find out my battery had gone. Because I had to wait so long they couldn't go and get a new one as the shop had closed for the day. Back in the morning, another 5 hour wait...still no battery. Dunno what I'm paying for, I could have just rung a garage!”

Helpful Report

Posted 1 year ago

“RAC..... The top breakdown cover company. I was with them for around 5 years. 60 quid a year to cover me in any vehicle seemed like good value. I guess at that price it was......for the first year! Unbeknown to me, it's been automatically renewing..Yes, it's my fault for not checking this out. However this year's renewal for the exact same policy £480 a year! No lie. £480 a year! Previous year was £360 when I looked back. Absolutely disgraceful and rip off behaviour. They will never get another penny out of me again. OK, they've already had 20yrs worth of monies out of me, they've won, just read this review and don't let them do the same to you.”

Helpful Report

Posted 1 year ago

“I needed to be road rescued After giving my details the phone operator said : you aren't with us After giving my location M74 and the marker post I hear: there is no such road. I'm from Manchester I don't know where you are I was told that I need to book the garage to fix my car - I had no reception Ended up bugging the operator for 31 min the lady booked garage for me that doesn't cope with citroen I spent the night in Glasgow in my car waiting for the garage to open. I was not offered any shelter.if RAC only give you one journey to one garage and if the garage cannot fix your car - you are on your own I paid for 3 years cover and insurance with A30 car sale - I want to stop RAC cover immediately and get my money back . No one is in a hurry to help with it either.”

Helpful Report

Posted 1 year ago

“Absolutely appalling service after paying for the best cover. I am still waiting! Just received a call from an agent telling me there are delays in Newcastle, I’m in West Yorkshire!! I have waited over 4.30hrs and still being told there are delays. I feel so vulnerable in the middle of nowhere in my car not having any food/water/and regular epilepsy medication.”

Helpful Report

Posted 1 year ago

“Waited from 6.00 p.m for tow truck to take me to my Sister's for Xmas,40 minutes away. Tow truck turned up at 9.00 but as he was going off shift could only take me to nearest service station. I declined as I needed to be towed to my destination. I am disabled with several health problems and was in a layby with no food or drink and very cold for hours. Still sat here after 7 hours! My Sister has been ringing RAC every half an hour but been robbed off by rude individuals that can't do their job. Definitely avoid RAC for your breakdown. Terrible service.”

Helpful Report

Posted 1 year ago

“We will never renew our membership with the RAC again!! We have been loyal members for years, and service has always been excellent. I do not know what has happened since we last had to call them out, but the level of service now is almost non-existent. I wish I could leave negative stars. My husband's car engine shut out after driving through shallow standing water. He notified the RAC at approx 9.45am, using the very user-unfriendly app. He was told a recovery vehicle would be with him between about 2pm-5pm, and the app would be regularly updated. When nobody had arrived by about 4.30pm, and the app had not been updated, we phoned a few times and were told such different things by different people. The things we were told were not only inconsistent, but incompatible and downright untrue. We were told, amongst other things, that nobody was coming as driving through standing water is not covered, that somebody did come, but my husband was not with the car so they left a note on the vehicle (absolutely not true), that they couldn't get to the vehicle due to flood (not true, as I got to it to bring my husband some food), that they had assessed it's position and couldn't tow it (not true, we had it privately towed the next day), that a manager would phone us (this never happened). At one point they even advised us to call 999 and tell them our car would not start. We didn't do this, it would be a complete abuse of the 999 emergency system, but the RAC seemed to think this acceptable advice! At 6.30pm, I collected my husband myself, and we left the car where it was overnight. It turns out that the RAC will not recover a vehicle damaged due to flood water. This should be made clear in the policy. However, that being the case, that should be made clear when a breakdown is reported. Customers should not be told that somebody is coming for seven hours, and then be told that it is not covered. We had to privately recover the vehicle the next day, a Sunday, having wasted the whole of Saturday waiting for the RAC in the cold, wet, and dark. We complained, the RAC acknowledge the service fell short and apologised. They even acknowledged that we had been told various things that were simply not true, so they had lied to us. They said they were sorry, and this was the end of the matter. There was no goodwill gesture offered, no explanation as to how this had happened, and no information as to what steps would be taken to ensure the system is improved. The RAC have gone from an organisation that I trusted and relied on, to an organisation of dishonesty and disappointment, with an attitude that they don't even try to hide which clearly states "we don't care about you, or your vehicle, or that we lied to you, or that we let you down." I shall never, ever renew my membership with them again.”

Helpful Report

Posted 1 year ago

“Rated 1 out of 5 stars Bought a battery for my car delivered… Bought a battery for my car delivered broken leaking acid, informed your co . you said not our problem its our suppliers they will deal with it. you and your suppliers completely ignored everything including pictures as reference . I informed you that contract was with you , you did nothing. left me with a battery in my home leaking acid. I disposed of said battery and got my bank to start a claim back. Bought battery from reputable co and waited weeks for my refund. Overall the experience as left me thinking I will never use your co again. not at all sure why you thought it was a good idea to get feedback from me. I guess that says it all, your co is badly organized and the people that work there don't care . Trust pilot blocking my adding an edit for RAC so I put it here instead. One unethical company covering the back of an other. NICE Despite my unsubscribing to RAC emails they still send requests.”

Helpful Report

Posted 1 year ago

“My wife was left waiting in her broken down car today for more than 8hours. So much for prioritising calls from women on their own”

Helpful Report

Posted 1 year ago

“Fan belt broke on way home from a job, finailly reproted through app having made numerous attempts with poor signal, explained needed a fan belt...waited 4hrs to be then telephoned by Rac chap to be told he couldnt do anything as he had no access to getting a fan belt as was too late and i should have had one myself...i told him, if i had one myself i wouldnt have called you lot...then told another 3-5 hr wait to be then told he couldnt fix the vechile would need to be recoveried which would be another 8 plus hrs...Been with Rac 25yrs plus, havent called them for at least 10 yrs plus...will be cancelling my membership...just hopeless....they were going to send a mechanic 2 hrs plus drive away to tell me that they hadnt got a fanbelt..which id asked for 5hrs before...Shocking service and way to expensive”

Helpful Report

Posted 1 year ago

“Shockingly awful company. Waited 2 days for a breakdown engineer to arrive. Then had to book a repair. Paid £500 for them to come today, got text this morning saying they were coming. At 3pm called RAC to find out where the repair van was and was told they can’t do it today. Spent 25 mins on the phone and have rebooked for a weeks time but haven’t received any confirmation. Truly abysmal ‘service’. Will never renew cover with RAC.”

Helpful Report

Posted 1 year ago

“RAC are liars cheat useless. We had a car rental for 3 days but RAC put it for 4 days without my knowledge expecting me to pay money which is not my fault. Service from RAC is horrendous heartless people I do not recommend RAC we are better off with AA. Never will I use RAC”

Helpful Report

Posted 1 year ago

“My van broke down in 2023 in France, the RAC were applauding, it took months to get my van back and when I did it was damaged… never again!”

Helpful Report

Posted 1 year ago

“Terrible. App doesn’t work and it’s nearly impossible to speak to a human being.”

Helpful Report

Posted 1 year ago

“I have been with the RAC for about 25 years. I have called them out only a handful of times though last week having a flat tyre I called them. It is not possible to speak to a person in the first place but a text is sent with a link to a form that needs completing. Eventually after a lot of trial and error I managed to speak to someone who was thoroughly rude, uninterested in what I had to say and shouted at me saying I was talking over him, I was trying to be helpful. All this person wanted to do was sell me a new tyre without even looking at it. After saying I really wanted it to be looked at his reaction was, well you’ll just have to wait till someone is free and it was minimum 5 hours. Not only is this disgrace service but his vile tone was as if customers are a necessary inconvenience to them. I didn’t argue back as I took heed of their warnings that they can refuse to assist. I managed to get a local garage to assist but afterwards I rang the RAC again and let rip on them and I told them never ever to contact me again, not to remind me of renewal and my contract with them will be terminated. The other companies must be doing really well from all the customers they upset.”

Helpful Report

Posted 1 year ago

RAC is rated 1.4 based on 3,102 reviews