RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,075 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,075 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rac do not come out if you leave your keys inside the car yet there representatives tell me it covered. Any body reading this never open any take policy out with RAC expecially you paid good money for breakdown cover Keys are part of a car without key you can not go anywhere. So leave the keys inside the car then its a breakdown and should be an option as I found out NEVER TAKE A POLICY OUT WITH RAC .”

Helpful Report

Posted 1 year ago

“Absolutely the worst company you can sign up for to rely on breakdown cover! I have now waited 20 hours (yes I’m on day two) and they still keep postponing their eta. When I call they say that someone has attended although I have received no calls and am sitting and waiting for their supposed arrival. I will never sign with them again nor will I recommend anyone else to do so. They are obviously so short staffed and I dread to think what their response will be when they one day make it. This is not how you treat paying customers.”

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Posted 1 year ago

“Had to wait until next day for recovery and had booked a service through them which they cancelled 2 hrs before due ,which I would have been charged £25 for if I had done that .And when I cancelled my subscription they tried to bill me £145 when I raised a complaint they basically said I was right but due to it being cancelled after 14 days I was to pay this ,so if you get bad service from them you just have to put up with it 🤔”

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Posted 1 year ago

“Had to wait 5.5 hours between reporting a flat tyre and getting a recovery take me home. RAC requested recovery truck over two hours after I reported the flat tyre. They wasted those two hours because they ignored the information I completed in the app and scheduled a patrol man to come to me. When one was finally ready to attend he called me and in a few minutes coversation, in which i repeated the information I had already supplied in the app, he realised he would not be able to repair it and i needed a recovery truck. The problem was a nail in a motorbike tyre that had an inner tube. A patrolman in a van should be able to fix that with a roadside repair. But if patrolmen cant because they don't have the tools or training or its their policy not to, RAC should not waste time scheduling them and just arrange a recovery straight away. And they should have the capacity to respond quicker than two hours for the patrolman and another 3 hours plus for the recovery truck.”

Helpful Report

Posted 1 year ago

“Daughter waiting for 7 and a half hours, she broke down at 11.40 am, mechanic came and went ,told her tow trunk will be there in an hour ,just received an update ,have to wait another 4 to 6 hours, she is a lone and in the dark.Absolutely disgusting.”

Helpful Report

Posted 1 year ago

“𝙸 𝚛𝚎𝚌𝚎𝚗𝚝𝚕𝚢 𝚏𝚎𝚕𝚕 𝚟𝚒𝚌𝚝𝚒𝚖 𝚝𝚘 this 𝚍𝚎𝚟𝚊𝚜𝚝𝚊𝚝𝚒𝚗𝚐 𝚜𝚌𝚊𝚖 company ,that involves me 𝙸nto 𝚒𝚗𝚟𝚎𝚜𝚝ing £𝟿𝟽,𝟶𝟶𝟶 𝚒𝚗 𝙱𝚒𝚝𝚌𝚘in 𝚠𝚑𝚒𝚌𝚑 𝚜𝚞𝚛𝚙𝚛𝚒𝚜𝚒𝚗𝚐𝚕𝚢 𝚐𝚛𝚎𝚠 𝚝𝚘 £𝟸𝟼𝟸,𝟶𝟶𝟶 𝚠𝚒𝚝𝚑𝚒𝚗 a 𝚠𝚎𝚎𝚔𝚜. 𝙷𝚘𝚠𝚎𝚟𝚎𝚛, 𝚖𝚢 𝚎𝚡𝚌𝚒𝚝𝚎𝚖𝚎𝚗𝚝 𝚠𝚊𝚜 𝚜𝚑𝚘𝚛𝚝-𝚕𝚒𝚟𝚎𝚍 𝚊𝚜 𝙸 𝚜𝚘𝚘𝚗 𝚍𝚒𝚜𝚌𝚘𝚟𝚎𝚛𝚎𝚍 𝚒𝚝 𝚠𝚊𝚜 𝚊 𝚏𝚛𝚊𝚞𝚍𝚞𝚕𝚎𝚗𝚝 𝚜𝚌𝚑𝚎𝚖𝚎 that 𝙸 𝚌𝚘𝚞𝚕𝚍𝚗'𝚝 𝚠𝚒𝚝𝚑𝚍𝚛𝚊𝚠 𝚖𝚢 𝚏𝚞𝚗𝚍𝚜, but all thanks to Mrs Nora for helping me to recover my lost funds.Contact:: b__r__u__c__e__n__o__r__a__2__5__4__@__g__m__a__i__l__.__c__o__m”

Helpful Report

Posted 1 year ago

“worst company ever. Paid for a mechanic to come to my house as I had a oil leak from the filter and he did not do anything. Just told me to go to a garage.”

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Posted 1 year ago

“‼️BEWARE‼️ “Have you spotted one of our mechanics ?” Well the answer to that is probably no !!! Because they don’t seem to exist !!! “Helping drivers get back on the road since 1897” More like leaving drivers stranded at the side of the road since 1897 Left my dad ( who is a pensioner and diabetic ) stranded for over 13 hours till nearly midnight at the side of the road because they can’t do the one thing they are actually supposed to do !!! No recovery no help ! Their customer service is diabolical - rude, no empathy , no concern of welfare no enthusiasm to do at the very minimum , their actual job and provide assistance Imagine paying a monthly membership in the hope you’ll be protected and recovered , only to find they can’t actually do that and just leave you at the side of the road vulnerable !! Do not use this joke of a company !! RAC absolutely unacceptable service !!”

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Posted 1 year ago

“The RAC's service for my 2018 Transit van was disappointingly subpar. I paid for a full service, expecting thorough and professional work. However, just 3,000 miles later, the oil-change light unexpectedly illuminated on my dashboard. Concerned, I took the van to a Ford dealer for inspection. The Ford dealer's diagnosis revealed a simple yet crucial oversight: the RAC technicians had failed to reset the oil-change light on the dashboard after completing the service. This basic error not only caused unnecessary worry but also raised questions about the overall quality and attention to detail of the service provided. When I attempted to address this issue with the RAC's complaints department, I was met with an unsatisfactory response. They dismissed my concerns, offering no resolution or acknowledgment of their mistake. This lack of accountability and customer care is particularly disappointing from a company that prides itself on automotive expertise. The experience has left me questioning the value and reliability of RAC's services. For a reputable organization, such oversights in both the service itself and the handling of customer complaints are unacceptable. It's clear that there's room for improvement in their service quality and customer support processes. In conclusion, this experience has significantly diminished my trust in the RAC. Potential customers should be aware that even basic service procedures may be overlooked, and that resolving issues through their complaints department might prove challenging.”

Helpful Report

Posted 1 year ago

“Waiting time shocking says web page 60 mins etc got txt 10pm to 1am will phone 1/2 before arriving PARTNER been sitting in car since 6.15pm nothing to eat etc still waiting just got txt now 2am to 4am no taxis to get back to accommodation got to walk in dark”

Helpful Report

Posted 1 year ago

“A woman on my own in the dark needing help. I phoned the RAC but instead of a reassuring voice I was directed to a website, instructed to fill in a form and wait. Eventually I received a message with an ETA of 4 1/2 hours later. This was a scary and stressful experience.”

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Posted 1 year ago

“They used to be brilliant now they're awful, the mechanics themselves are still brilliant it's the people on the phones that are a nightmare, left me stranded on the side of the road because they told me my vehicle wasn't taxed, when I checked it was 2 days out so I texted immediately a simple oversight, but they still refused to collect me, had to get a private truck to collect me, this is why I'm paying £60 a month to the RAC”

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Posted 1 year ago

“Five hour wait. Timescales that constantly changed . Pleasant operators ,Great mechanic! Had me started in minutes. Checked alternator too.Probably too many managers, not enough mechanics! This is Normal from RAC apparently. Lost my business.Completely unreliable.”

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Posted 1 year ago

“I do not recommend this scammer at all !!!”

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Posted 1 year ago

“You left my daughter stranded in the dark on her own at night with an attendance lead time of 7.5-10.5 hrs!!! Disgraceful. You should be ashamed providing such shoddy service.”

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Posted 1 year ago

“Yesterday 31st October 2024, I called RAC breakdown service at 2:04 because my vehicle would not start. After reporting my vehicle I got a notification that a patrol would be with me between 3:30-4:30pm, then got another text saying between 5pm-6:30. I called them again this time I was on my own broken down in an area that was not safe and I explained that I felt vulnerable at this point. The operators was polite and nice and placed me as critical reassuring me that he would try to have someone out to me quicker if possible. Another text came saying between 8:30-10:30pm. Would you believe I had to wait 9 hours, they arrived roughly 11:49pm in the space of 10 seconds the mechanic got my car working. The mechanic was nice. This is the worse service from a well established company. I will not recommend this company its only a pity I have to wait for my breakdown policy to expire before I can withdraw the contract which unfortunately, is not until next year. Very disappointed because I am a loyal customer not only for breakdown but for insurance also. Very disappointed with this service. I would have given a zero but the system won't allow me.”

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Posted 1 year ago

“6 hours to collect a woman on her own on a dual carriage way with no hazards lights on and I couldn’t lock myself in to stay safe because my car was dead. Phone was about to die and I had drunks walking past me looking in the car, it was a terrible experience. Apparently is because they are busy on Halloween !! Don’t bother”

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Posted 1 year ago

“Very disappointed in the process when calling to report a breakdown. You have to go online fill in your request and it’s then processed, it’s a real par-larva and who needs this when in a crisis. I was flabbergasted, it used to be simple, you called, spoke to someone and got sorted! It was so difficult that I ended up calling a friend to rescue me. Is there a simpler way RAC?”

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Posted 1 year ago

“Just driving then I had a flat tire. I had a vulnerable adult with me. couldn't get through to RAC on the phone had to do some online thing which was very annoying. after about 40 minutes of finally getting through they said they will send out a tire fitter and get me on my way will take 45 minutes. 45 minutes later get a phone call from RAC saying the tire filter doesn't have your tire size but we have another one on the way which will be an hour. after an hour no one arrived so I decided to call the tire fitter he stated that he tried to ring RAC to say that he also doesn't have the tire in the size. Still couldn't get through to RAC so in the end I drove the car down the road off the B road and got a taxi home RAC didn't even call me back lol Useless”

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Posted 1 year ago

“Is it possible to give no stars ? This is going to sound like an exaggeration but I promise it’s not!! By far the worst company to deal with !! Will not speak to you, just want to send emails all the time and nothing gets done !! Broke down on the 21st of October and now 11 days later they still haven’t recovered my vehicle back a distance of roughly 2 and a half hours give or take with traffic!! I have called multiple times and everyone tells you… “ I’ll send an email and someone will get back to you” wow if I had a quid for every time I heard that… well I’d be able to get a hellicopter by now 😂 zero response rate zero help … not a single number you can call to speak to someone actually willing to help ( btw RAC emailing isn’t helping ) just want my vehicle back ???? The garage it was suppose to be delivered too 11 days ago has the part ready and waiting and it will be fixed in a couple of hours!!!! But instead I sit here without all my belongings and without a vehicle and without any help!!!”

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Posted 1 year ago

RAC is rated 1.4 based on 3,075 reviews