RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,117 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgraceful service paying £11 pound a month, used them today for a flat battery and contacted them at 09:00 hours they gave me a call out time between 12 - 2pm so I contacted AA they came to me in 25 minutes!! Will be cancelling my membership.”

Helpful Report

Posted 1 year ago

“Total lack of responsibility or concern for the customer from the call centre staff, in all honesty from initial break down at just after 5.10 pm in Cwmbran going to Weston super mare some 45 miles overall rescue to returning home took 19 hours ridiculous. In addition I was charged £150.00 as breakdown cover apparently didn’t include full rescue. This was a surprise as this had been sourced through my insurance company. Finally rescue truck turned up following the request by the initial patrol who couldn’t source the problem, albeit some 3 hours after the request, only to be told that I was being unloaded at Severn valley services around 20 miles away from where he collected me, apparently this was due to distance restrictions. and was to be unloaded at a service station, initial thoughts I could warm up as I had sat for the last 4.5 hours in bitter cold conditions due to no power in the car. How wrong was I, they unloaded me at services stating that it probably would only be 10 mins or so before they come to collect me as the same had happened the evening before to another elderly gent so I accepted that believing that was the case. The driver had unloaded the car and was gone by the time I realised that the services were closed with no place to source hot food or drink and had therefore to resort to sitting back in the bitterly cold car. I received a text from RAC informing me that my rescue was not expected till 1.56 am that did not transpire this was false information, I had made several calls in between to advise no show to then be told it would be around 4.30 am again no show, I contacted them again to be told it had been assigned to another company and it could be anything up to 6.30am, by this time I was frustrated not to mention bewildered at the incompetence of RAC and how customers can be treated. The affect this whole saga had on both my family and myself being subjected to unnecessary stress is unacceptable from such a large organisation who boast about being an emergency service, unfortunately they were not concerned as to my wellbeing until I received a call from Becky from the special interventions team who had just come on shift I could not thank her enough for the calls to ensure I was ok and to give me a progress report on rescue, without her intervention good only knows how much longer it would have took. Shame on you RAC”

Helpful Report

Posted 1 year ago

“My advice is don't use RAC. Firstly the service isn't very personal .You phone up when in need of help and get automated messages. Fill this in fill that in online. Can't actually speak to anyone!!! I reported a home breakdown at 2.50pm but I'm still waiting for a PATROL and it's now 10.30pm ......Paw Patrol I think !!! Apparently there's no one in my area to cover. Also I'm NOT a priority as I'm home . I've received another message to someone will be with me tomorrow evening if that's convenient!!! I have a top policy/ I've been with the RAC through SAINSBURY'S BANK for 9 years. First time I've EVER had to call them to help me. Utterly disappointed, dissatisfied, totally unreliable when you need HELP. DO NOT USE this company as they happily take your money but don't have enough PATROLS to cover YOU”

Helpful Report

Posted 1 year ago

“Female alone blowout on M6 peak traffic and driving rain and wind, could not get through on phones, phone system just said we’ve texted you fill a form in online. The form was not compatible with my iPhone. Spent an hour in hard shoulder trying to get through. Finally got through by selecting wrong option on purpose and finally got my emergency logged. Waited in dangerous conditions for over 2 hours! Never will I use RAC again. It should not take so long to register an emergency. One of the options was to speak to an operator if you have no cover and want tj buy some…. I got straight through!! They quick to take your money but can’t respond when you are in need!”

Helpful Report

Posted 1 year ago

“They don't come. I couldn't wait in the car for 3-6 hours so organised them to come the next morning. Took a taxi home which cost £12.50. Got a message saying that the patrol would come between 8.10 and 8.40am. So got a taxi to my car, again £12.50. Another message, now 9.40- 10.40. Several messages later it's now between 11.40 and 1pm. I have rung and rung them. Have been told; it won't be pushed back again. It has several times. I am now waiting (for the 3rd time) for a manager to ring me back. One of the customer service advisors told me that it was my choice whether I paid for another taxi to go home, and then came back again, or sat in the car and waited. This is despite the fact that if they rang to say they were on the way I wouldn't get back in time. I have had no access to any facilities, I am 60, diabetic, and am now cold, and thirsty. At this point I have been waiting with my car for3 hours and 45 minutes and the patrols arrival time has been put back again!”

Helpful Report

Posted 1 year ago

“I broke down in the middle of a busy roundabout and waited 6 hours for someone to come out to me. Passers by pushed me to the side of the roundabout but cars still had to veer past me at the last minute. When it was getting dark a concerned passer by enlisted help to push me to a safer position. I rang at 2.00pm and RAC arrived at 8.00pm and towed the car to a garage, to leave as all garages were by the closed, clutch problems. As a lone 73 year old woman with COPD which the cold weather was making worse, so I couldn’t wait outside the car, I felt very vulnerable. I would have expected more from the RAC. You obviously need to employ more breakdown staff to go back to the service you used to provide! Every time I got an update the waiting time had increased by a further 2 hours.”

Helpful Report

Posted 1 year ago

“After breaking down and explaining exactly what the issue was and how we'd need recovery, we waited 3.5 hours for a mobile mechanic to arrive and confirm what I had said. They then scheduled a recovery and we had a minimum wait of 9.5 hours from when we broke down. This was in the middle of nowhere, with no food, in the cold December night with no way to charge our phones. It goes without saying RAC lost a customer today.”

Helpful Report

Posted 1 year ago

“I cancelled my breakdown cover with RAC in July. It’s made impossible on their website so I rang them. This week I got a letter threatening legal action of I don’t pay the months of charges…. Disgusting company.”

Helpful Report

Posted 1 year ago

“I am utterly appalled by the reckless behaviour of the RAC technician who, despite clear signs of smoke and underlying issues unrelated to the battery, persisted with multiple jump-start attempts, ultimately resulting in my car being engulfed in flames. This negligent act has left me without a vehicle, experiencing severe anxiety, distress, loss of appetite, and chronic sleep deprivation. The fact that I have to wait an agonizing 8 weeks for a response to my complaint is further evidence of their disregard for customer well-being. I possess irrefutable video evidence that unequivocally demonstrates a blatant breach of duty of care. I implore the RAC to take immediate action to rectify this catastrophic situation and provide adequate compensation for the immense physical and emotional turmoil they have inflicted upon me.”

Helpful Report

Posted 1 year ago

“First time they took 48 hours to arrive. This time it’s coming up for 24 hours - never again”

Helpful Report

Posted 1 year ago

“Horrible. Had a flat tyre and it took over nearly 5 hours for them to turn up. I am a female, was on my own, in the middle of nowhere, no access to a toilet or anywhere warm to stay. Called several times to get an update when I was just sent the same outdated text. Every time I’ve needed to use this rescue service, they have been absolutely horrendously long. The staff is wonderful but this company sucks.”

Helpful Report

Posted 1 year ago

“The two most important reasons for not joining the RAC 1. If you’re a man 2 If you’re a woman You will have a breakdown if you use RAC breakdown. I can totally understand why people become so irate and upset 😠 after being told time and time again that they will receive help and assistance only to be let down and constantly ignored. If RAC don’t want their staff to be verbally abused then they shouldn’t psychologically abuse their customers with anxiety 😟 stress and mental fatigue which are the main contributing factors that cause a person to lose their sense of reasoning . The RAC are creating an environment in which both staff and members are abused on a daily and hourly basis . I can’t imagine what the staff have to go through . We only had to put up with it for 18 hours (still waiting )”

Helpful Report

Posted 1 year ago

“My son has been waiting all day for these muppets to arrive. Delay after delay. Do not, I repeat do not use the RAC. Absolutely useless.”

Helpful Report

Posted 1 year ago

“Worst company ever. Been with them for 15 years. Called them out at 17:00, phoned them at 22:00 was told it won’t be until midnight so had to cancel it. Rebooked it in the morning at 8am tried to call a couple of times for an eta but was told I will be next keep an eye on my phone. They turned up at 17:00. I complained but was just sorry and that’s it. Won’t be renewing my next year”

Helpful Report

Posted 1 year ago

“Left waiting for 8 hours....no texts or calls. I called for updates throughout. Generally very surly and unhelpful staff. Eventually sent to hotel but not easy as no communication. Taxi eventually back to the car. I am still waiting...so so far in all I have been waiting over 10 hours. And that's not including a night in the premier on. Still waiting....been promised a call from customer complaints and hour ago. Still nothing. No calls no texts and no patrol/mechanic. This service couldn't be worse”

Helpful Report

Posted 1 year ago

“Initially given a time of arrival approx 1 hour 20mins to 2hours10mins. We let family know but the time kept getting delayed , 2 hours later+, then another 2hours+ until after 4 hours + we had no confidence they were ever going to arrive.I am a member(£27 a month) Obviously being a member counts for nothing, not even a phone call to explain.I have been paying for nothing! They owe me £160 for recovery and £15 taxi home and also garage costs of £170 repair which would have been easy for RAC to have done had they bothered to attend. An absolute joke and blatant deception. Look at their website , count on us we arrive within 60minutes.LIES.”

Helpful Report

Posted 1 year ago

“Wanted money to cancel the policy. Beware. Don't use them.”

Helpful Report

Posted 1 year ago

“Rac do not come out if you leave your keys inside the car yet there representatives tell me it covered. Any body reading this never open any take policy out with RAC expecially you paid good money for breakdown cover Keys are part of a car without key you can not go anywhere. So leave the keys inside the car then its a breakdown and should be an option as I found out NEVER TAKE A POLICY OUT WITH RAC .”

Helpful Report

Posted 1 year ago

“Absolutely the worst company you can sign up for to rely on breakdown cover! I have now waited 20 hours (yes I’m on day two) and they still keep postponing their eta. When I call they say that someone has attended although I have received no calls and am sitting and waiting for their supposed arrival. I will never sign with them again nor will I recommend anyone else to do so. They are obviously so short staffed and I dread to think what their response will be when they one day make it. This is not how you treat paying customers.”

Helpful Report

Posted 1 year ago

“Had to wait until next day for recovery and had booked a service through them which they cancelled 2 hrs before due ,which I would have been charged £25 for if I had done that .And when I cancelled my subscription they tried to bill me £145 when I raised a complaint they basically said I was right but due to it being cancelled after 14 days I was to pay this ,so if you get bad service from them you just have to put up with it 🤔”

Helpful Report

Posted 1 year ago

RAC is rated 1.4 based on 3,117 reviews