RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,036 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,036 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nearly 20 hours from breakdown reported to getting home (120miles) absolutely appalling!”

Helpful Report

Posted 1 year ago

“Probably the worst breakdown Company! I had first hand experience of this the RAC letting me & my family down! The 3rd party recovery company they used had said they are terrible for them to deal with and customers always complain about the RAC! I had my membership cancelled via a London call centre while I was been recovered, which has now been proven to have been a miss use of power given to a call centre member of staff! Absolutely disgraceful behaviour Behaviour! As a result I’d had to limp my vehicle home with towing caravan with my vehicle having a ride height problem. I’ve been a member since the 90’s not any more, Green Flag- I’ve been advised to me is the best, via the 3rd party breakdown service (which the RAC used) & via a number of clubs have recommended them so will move over to them now. RAC patrol vans only carry one computer to connect to your vehicle, in my case it could not even connect to my Range Rover so no fault code could not be read! This is not good enough also £50 compensation is not good enough for your incompetent company’s attempt deal with my breakdown.”

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Posted 1 year ago

“My car broke down at 8:30 in the morning and I keep calling them and they keep saying they are working on it. It’s 17:35 now and they still don’t know when is someone coming. I was used to be with AA for 5 years and never had problems. They always come on time. Just to save some money join RAC and really should not have joined them. Horrible service. Their customer care definitely doesn’t care. Would love to give-5 stars if there was an option. Date of experience: 12 September 2024”

RAC 1 star review on 12th September 2024

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Posted 1 year ago

“Absolute disgrace their system is now working on an online basis only, they don't answer phones. Never in my life have a heard of a breakdown company where they do that. I will cancel the cover and will never go back it's a disgrace!”

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Posted 1 year ago

“I have just called the RAC customer service to ask a question about my breakdown last Saturday in yeovil and as soon as I mentioned I was a disabled veteran he cut me off. The garage are waiting for answers so they can repair it so can a disabled veteran back on the road. I and the garage need answers now. My number is 07927 920485”

RAC 1 star review on 11th September 2024

Helpful Report

Posted 1 year ago

“RAC one of the worst company to deal with. My car was booked to be fixed by their mobile car mechanic for Wednesday last week, I waited and no show, could not get a number to speak to anyone, finally after going around in circles when I spoke to somone I was told mu appointment was moved forward to Friday. When asked why they said that they try to call me last night and i didnot answer my phone. Which is a total lie as I did not receive any calls from them. Then she told me that they sent me an email as well when I asked to resend the email to me she said oh no? It was not sent. Unbelievable. The lies that they come up with. I then made a formal complaint which I belive is being replied by AL as it repeats the same content when I reply back. More so the appointment that they changed to Friday said if I need to cancel they will require 24 hour notice, I gave them more than 48 hour notice to cancel and they still took £25.00 out of my bank for cancellation without asking me. I sent another complaint asking them of this and again reply came back generated by AL saying garbage and no answer to the question I asked. This company is so rubbish and money grabbing. I would never evet join them again or recommend to anybone. My son car broke down on Sunday and he waited almost 4 hours and RAC did not turn up. Absolutely disgusting. If I could i would not even give them one star.”

Helpful Report

Posted 1 year ago

“I have been a customer for motor insurance with RAC for a number of years. Everytime it came up for renewal it was automatic unless you called and cancelled. So this year I thought it would be the same so didn’t look at the paperwork carefully. When I got the text to say my motor insurance had run out I was really surprised. I phoned to see if I could renew the policy straight away. She said no I would have to go through the process of a new insurance. Obviously when she told me the cost it had gone up by approximately £300. I would live to know why. She said because my original offer was 4 weeks before renewal date. I think RAC do this because they wanted more money. No loyalty at all. Greed is such a horrible word but that is what it is.”

Helpful Report

Posted 1 year ago

“My daughter's car broke down this afternoon in Whitby. She has been unable to contact them as their system had failed. When she finally got through they gave her an estimate arrival between 9 - 12pm. They have just revised the time to 11.40 - 12.40pm. This is disgraceful service leaving people to wait in their vehicle for hours on end.”

Helpful Report

Posted 1 year ago

“Called this morning at 8.30am no answer still waiting on Patrolman. Online link for breakdown sent by txt several times, however online breakdown service has been down (what a waste of time). Absolutely frustrating for customers. They answered call saying call back between 1-2pm. Surely they can operate with manual input if the fault lies with them? Just received an update the expected time is 5.30pm to 7.30pm (11 hrs later if they turn up) Cancellation of subscription is Definate with complaint. Please note just had major surgery, therefore unable to take car to garage myself.”

Helpful Report

Posted 1 year ago

“Tried to call . No awnser. Stuck in a bad place didn't awnser the phone. I will be cancelling the policy”

Helpful Report

Posted 1 year ago

“Do not take out car insurance with RAC. Terrible customer service. I had a car accident, not my fault. They were terrible to deal with. It took over a month to get resolved at which time I was without a car.”

Helpful Report

Posted 1 year ago

“After awful customer service I have cancelled my cover after 41 years as a member.”

Helpful Report

Posted 1 year ago

“RAC online insurance is a con. Have taken money, not provided policy number, online tool does not even have my policy documents loaded. Online chat is useless. Half an hour after hitting send I got the cut and paste hello.”

Helpful Report

Posted 1 year ago

“In my experience a fraudulent company and must be closed.”

Helpful Report

Posted 1 year ago

“I spent over an hour trying to get through for a car to be put on the road for collection by a dealership. I was told they could not do this because it was not or insured explaining it was not to be driven but collected by a dealership, was told they could do a recovery at cost and have it delivered to the dealership,who would not pick it up because its not on the road, checked with the dealership who said that was fine. Phoned rac for a 3rd time to pay for the recovery 2nd time I was cut off paid for the recovery timed at 4pm, 4.30pm the driver calls has this been stored of the road, I answered yes, he said he could not do it because they don't have a license for collection only recovery. Stating its been paid for he was going to call the office to arrange for another company to undertake the work. With other things going on this has madea bad day worse and added to my stress levels. What happened to the good old fashioned service”

Helpful Report

Posted 1 year ago

“One star is far too much for this once national treasure type company that is now sadly useless rude unreliable and without any care The company cancelled my membership when I have been a member since 1971 with defamatory falsehoods about the membership use.”

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Posted 1 year ago

“It's only one star as nil is not an option”

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Posted 1 year ago

“Their customer services don’t know what they are doing and put you through to the wrong people. Wasted my morning trying to deal with them. Joke.”

Helpful Report

Posted 1 year ago

“Cancelled after 45 years membership. In recent years they’ve over complicated the direct debit by manipulating the renewal every year. It was fine for 40 years. Now every year they hike the price, then you phone and complain and they reduce it. After a few years this game I’ve given up. Found it very insulting after 40+ years of membership. I kept it going out of some stupid idea of loyalty….. Even cancellations are difficult with sales trained call center wanting to sales talk you round. Even when cancelled they called me repeatedly. I wouldn’t use RAC even if they offered it me free.”

Helpful Report

Posted 1 year ago

“Trustpilot reviews Thanks for your review! RAC Breakdown Cover Worst rip off ever Worst rip off ever. I paid 200 pounds for them to send a patrol what they got wrong for 3 times, when the patrol arrived I told whats the problem because my mechanic I already told me, they don't fix the problem and said if I know a garage to call back and they go take the car, what I don't need because my mechanic comes to mine. And I still need pay for the repair on the top of the £200. So I asked the £200 refund and say they don't see a reason for that. Basically they just keep the money for nothing. A complete rip off. Worst company ever. They should be ashamed to rober the customers like that. It's like you going to a restaurant paying good money for the food and you never get the food or the money back Date of experience: 20 August 2024”

Helpful Report

Posted 1 year ago

RAC is rated 1.4 based on 3,036 reviews