RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,036 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,036 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Currently broken down 60 miles from home . On a country lane . Someone already tried the doors and told ELEVEN hours to get recovered . What kind of service is this . Needless to say I’ll be cancelling my membership”

Helpful Report

Posted 1 year ago

“What a disgraceful service, they treated me like it was 1980 mini cab service made me wait 7 hours for the patrol leaving without even contacting me the initial time was 60-90 minutes which was at 12.30 pm I called them every hour and oh 9 minutes away they apparently came around at 7.15 and didn’t even notify me that they had left like what a joke of. Service stay well away from these cowboys sent me email saying oh we sorry and that’s the end of my compliant think it’s an absolute disgrace of a service”

Helpful Report

Posted 1 year ago

“Horrendous for insurance and breakdown. Will think of any tiny reason to not cover or help. Stay well away!!!!!”

Helpful Report

Posted 1 year ago

“For almost 30 years I was with the AA (never one issue) however this year I changed to get a cheaper price, biggest mistake of the year. My car would not start so called RAC as had home start, took four and half hours to arrive so missed all my appointments (4) for that day. Trying to speak to someone was impossible had to do everything on an app. I was informed by text I would get a 15 - 30 mins notice before arrival, NO, I got a phone call asking where I was when she was in my car park. I went straight out. I asked what would of happened if it was next week and I was going to the airport. Her abrupt reply was "Well you would have had to get a taxi" I live almost 2 hours from the airport! In the end she said battery no good. As it was a relatively new battery I found this stranage as she could not jump start it so I could do a longer drive. I was not offered a replacement at that time or any other alternative than "contact your supplier". PLEASE do not use the RAC - I regret so much leaving the AA - I am now having my car repaired locally.”

Helpful Report

Posted 1 year ago

“Very bad service, I called RAC At 08:00 am and the said they will be there within 11:00-13:00 and it changed till 22:30 had to cancel it for the next day and the same thing happened I ended up calling a private recovery truck. I won't recommend anyone to use RAC”

Helpful Report

Posted 1 year ago

“It’s now 21.20 I first called the RAC at 1pm today had to call back twice as call was lost..I am at home but it’s no excuse for this terrible service there’s been no regular ETA updates I have made at least 7 calls since the first to find out what is happening no excuse that it is taking so long and now still waiting….”

Helpful Report

Posted 1 year ago

“A member for 20 plus years, and certainly not a pain as very few calls for help and none over the last 3 years, I find this year membership renewal went from £29.50 to £46.99, which by any stretch of the imagination is taking the ‘P’. I called your customer service number to cancel and within mintues of speaking to someone the price had magically come down to £31.00 which at the time I accepted following my call a few days later I checked with one of your competitor’s to find the same cover would cost £18.00 so I decided to go with them and called your customer services again to cancel. Even on this call there was some talk of coming down lower with the £31.00 quote which I told the guy I found insulting so had he offered it for a £1 I wouldn’t have stayed. It’s a great shame that being loyal counts for nothing anymore with the attitude being they have been with us long time they won’t leave, Always had great service from the guys and gals in the vans and I told the guy I spoke to that I didn’t blame him but I’d be happy to speak to a manager or such to tell them what I really think of the rise in membership. I contacted customer service by email and found them a total waste of time.”

Helpful Report

Posted 1 year ago

“If I could give no stars I would. After 20 years of membership I have been totally ripped off. Absolutely disgusting”

Helpful Report

Posted 1 year ago

“Very bad service. Firstly, the vehicle was broken down and RAC 💩 said they'll be there in half an hour. Suddenly, it changed to ONE hour, then TWO hours, then FOUR hours. Finally, when they arrived, RAC said they'll organise a taxi to pick us up. The taxi was supposed to be half an hour, then it got delayed again and again to the point where it didn't turn up at all!! Had to get an Uber myself. Terrible service, would not recommend to anyone at all!!!”

Helpful Report

Posted 1 year ago

“In 2 days of trying I could get no reply by phone from RAC Mobile Mechanic Even using the complaints procedure I got nowhere Terrible attention”

Helpful Report

Posted 1 year ago

“Shocking. Came out to replace a battery, but were unable to do this - while visiting they broke the wire/plug into our DPF sensor. The next guy changed the battery and pointed out the plug break. RAC refuse to accept any fault for this, despite us now having a check engine light that we did not have before. Appalling service, I will never use them again.”

Helpful Report

Posted 1 year ago

“I phoned yesterday evening, to be told my policy had expired, which I knew hadn't as paid for the year,lady said phone in morning, well that was no good to me ,I asked what if I was in middle of nowhere, she replied "I don't know,phone 8am" I found my renewal date and phoned back, it was found, then to be asked if I had business insurance which I did as I'm a carer, he said I wasn't covered and asked for £24, which I couldn't afford, I'd already paid £156, and wasn't even covered since last July, so that was a waste of money, surely this should be asked when talking policy out along with everything else asked. So I've cancelled this morning, this hadn't been only problem, when I have called for assistance in past I've always been made to drive faulty car whole they follow, damaging vehicle further.”

Helpful Report

Posted 1 year ago

“DO NOT USE THEIR SERVICE 29 april 2024 The recovery took about 6h 30 minutes to arrive. Mobile mechanic checked and diagnosed the car for about 1 hour, diagnosed that its the engine starter that needs to be replaced, about 340£ replacement cost and he offered me home repair on 1st of May, Wednesday. Ti's was the reason why I chose to take the car home at not at the garage that offered me very similar time and price of repairing if the diagnostic is right. Didn't had ant warning lights on my dashboard at the moment. Tuesday 30 April I received a phone call from RAC telling me that the mechanic that should repair my car did a shift the night before and won't be able to repair my car till Friday the 3rd of May, so already lost 2 days of work/pay in health industry, my wife had to pay the taxi to work. Tried to talk to RAC meanwhile to solve their mistake and take my car to the garage where can be repaired properly, I've been told to do another breakdown request, but this one will cost about 90£. Friday a mobile mechanic came and after less than 3 minutes after opening the car hood told me that the car needs to be repaired at a garage, can't be repaired home. Less than3 minutes, without diagnostic computer etc. He said another car will come and take my car to a garage. No one came back that day or answered to the phone till Tuesday. In between I tried to contact RAC cuatomer service that was absolutely useless. Tuesday managed to talk to the mobile mechanics again, same story, someone will pick up the car and take it to garage, didn't happened. Had to solve with different company, paid extra, lost lots of day of work, income and stress, hours on phone with your operators, DO NOT USE Date of experience: 29 April 2024”

Helpful Report

Posted 1 year ago

“After waiting one hour for a mechanic who confirmed recovery was needed, RAC waited for 1 1/2 hours before notifying recovery ‘partner’ We waited in the middle of nowhere for 4 1/2 hours. Absolutely dire, Green Flag from next renewal…”

Helpful Report

Posted 1 year ago

“Absolutely disgusting company.have paid premiums for years and have been totally ripped off by them now.we are priority case and still did not get the help we needed.all they wanted was more and more money.greedy company”

Helpful Report

Posted 1 year ago

“I ring up RAC to fix an oil leaking. The service due date or the mileages has not reached yet. But I made a booking specifically to fix an oil leaking. They did a normal service without addressing the issue I discussed on the first call and did a "normal service" (God only knows if they service it at all) and they slap me with $315!. The team within RAC called complain blah blah, the worst to call and the team didn't do anything about it. Now I am happy with Auto Bahn services that treat you with respect. RAC rubbish service and arrogant good for nothing”

Helpful Report

Posted 1 year ago

“-0 stars for the service. We call RAC about 5:30pm they said that will be with as in 1 hr after one hour another hour and at the end was 6 hr waiting for them at the end of 6 hr we called again and guess what , they said is not possible to rich us until 12:30 midnight. So we cancelled and we call a private recovery.”

Helpful Report

Posted 1 year ago

“They don't even deserve the one star, Absolutely shocking service, Car broke down 3.30pm 9th May, Outside a school on a main road, I was in the car with two small children, weather was boiling hot I was told to wait with the car. I called a 6.00pm and they said go home and they would call back before they come, they arrived at 11.00pm, could t start the car, called a recovery firm they jumped started and was told that the car will take me home but would not start once turned off, and that I would have to call the following day to get the car transported to a local garage, Today is the 10th May 2024, I called this morning at 10.30am for a recovery to the local garage being told they would be arriving within a few hours, it now is 5.15pm and I'm still waiting for them to arrive the garage has actually closed at 5.00pm, so I am still sitting waiting for them, how is this company running RAC, I can't even explain how stressed and anxious this ordeal has made me feel, I have now booked a recovery for tmrw morning with another firm and paid £98.00 for them to drop the car of at the local garage, and there was me thinking that I had annual cover with RAC to cover me in a breakdown, they have no morals what so ever let's just say the DD I have cancelled, I have just called them now again at 17.22pm they have now switched to a customer team in India who have said that the recovery truck will arrive at 7.30pm even though the garage is closing at 6.00pm, I have asked them what will they do with the car at 7.30pm and she has told me she doesn't know,”

Helpful Report

Posted 1 year ago

“We drove 5 miles outside a town on a tarred road had a burst tyre called RAC with the road code( taken from Sat nav ) they replied they couldn’t find it left us 2 pensioners stranded ( luckily a farmer passed 2 hours and changed the wheel”

Helpful Report

Posted 1 year ago

“Shockingly bad and I have been with them since 2005. But only the second time IA've broken down i all that time and needed them they don't show up. I managed to drive my vehicle the 40 miles home which was very risky considering I didn't know exactly what was wrong with it but hoped it was just a diagnostic problem. The other time I broke down about eight years ago they told me I needed a fuel pump and it was in fact the battery. Please avoid the RAC if you want to stay safe in case of a breakdown.”

Helpful Report

Posted 1 year ago

RAC is rated 1.4 based on 3,036 reviews