RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,058 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,058 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“6 hours after being told I was priority being in a dangerous location and assistance would come in 40 minutes I am still waiting ! Just texts and tel calls back and forth giving numerous excuses ! It’s freezing cold but that matters not though I have to wait outside the car !”

Helpful Report

Posted 3 years ago

“Absolutely terrible service, you don’t even speak to a human being anymore to report an incident, you are just sent a link to report online, and I was told after submitting mine that it would be a 4 hour 30 minute wait, alone on a back road at night in the middle of February in the freezing cold. Told you’ll be sent ‘regular text updates’ which just say they’re ‘on the case’ and not to call them with no actual indication of time. I did call anyway and after being on hold for 30 minutes spoke to someone. By this point a random passer by had stopped and offered to change my tyre (after popping it going down a pot hole) so I luckily only ended up being stranded for about an hour - no thanks to the RAC. They’re pre recorded message on their phone line is that they’re ‘extremely busy this summer’ … IT’S FEBRUARY!!! Shocking”

Helpful Report

Posted 3 years ago

“Waited over 6 hours last night to be told it could be another 2 hours waiting time, which would have brought it to 2am… had to leave the car and get a taxi home, ring them this morning to arrange meeting at my car to be told it could be another 6 hours, even though last night they told me I would be prioritised…. Once they have towed me to a garage today I will be cancelling my breakdown with these people…. On every alert message they were using the excuse of the pandemic…. Which has long gone now!!!”

Helpful Report

Posted 3 years ago

“RAC always come less than an hour if I need them. Flat battery they can organise that for u with a discount . The same for the tyres . They can replace 4 tyres for half the cost”

Helpful Report

Posted 3 years ago

“4 hours in a freezing cold car, flat battery (that's all, 2 minute job). Text updates every 30 minutes to say "we're busy, we'll keep you updated". Phoned them after the 7th or 8th noncommittal text to be told "we're really busy, no idea when someone will get there". Took my battery off, taxi home, battery on charge and I'll get a taxi back tomorrow to put it back on. Last time I ever give the rac any money for their substandard not fit for purpose "service". AVOID”

Helpful Report

Posted 3 years ago

“Worst of the worst! Had to wait 3.5 in the cold to be told the exact same thing over and over , no one arrived and i had to pay 135£ for external help to assist me with the punctured tyre in the middle of the road!!! I do not reccomend!!!”

Helpful Report

Posted 3 years ago

“Absolutely SHOCKING 3.5 hours later and still waiting!!!!!”

Helpful Report

Posted 3 years ago

“Appalling, just a constant stream of lies about when the mechanic would arrive. Told 5 different times through the day. Total wait time 9 hours. As a biker I had no shelter and it was in winter so nearly hypothermic by time they showed up. Arranged to tow it the next day from home and no one arrived, no notification of why when or anything. Absolutely avoid at all costs.”

Helpful Report

Posted 3 years ago

“5 hours to arrive in the centre of Swindon and then another 15hours to arrange recovery from a partner garage around 150miles away. Great staff but zero resources. Totally useless, they just feed you inaccurate text messages.”

Helpful Report

Posted 3 years ago

“AVOID RAC I'm now leaving the rac due to poor service. I broke down in my own work van in Southampton AT 6PM needed to get back home to Gloucestershire, got picked up by an independent company thro the rac but the lorry that picked me up was running out of hrs, so there for dumped me in a service station in Newbury, still 1hr and 20mins from home. Another company rac got in to pick me up didn't pick me up from the services until 3am altho I pay the max for rac cover, tried to ring rac but they are now closed due to being after 7pm,there for I was stranded in a service car park. Then finally got home by 5am Very bad and very poor. Avoid goin with rac.”

Helpful Report

Posted 3 years ago

“They give you breakdown times of 5 hours. Dodge then like the plague”

Helpful Report

Posted 3 years ago

“C Hassan Avoid RAC full of lies mentions 45 minutes after that very busy then 180min Call them at 14:32 till 22:00 no response no message no contact but only wait very nice paying them premium service and getting big f... waste of money but with me this is not first time because first time I waited full night but then they apologize and give me some discount so I was wrong so please don’t waste your money RAC is gone deep down finish”

Helpful Report

Posted 3 years ago

“RAC Disgusting service! 24 hours later and I'M STILL WAITING! was told to make my own way home at midnight in a storm! Every time I ring im told oh they'll be with you in 20 minutes! Absolute nonsense! Appauling service! Save your money and stick with the AA. Oh and apparently they don't have managers in the call centre. Absolute joke of a company.”

Helpful Report

Posted 3 years ago

“Motorists - my very strong advice is to avoid, avoid, avoid the RAC at all costs!!! Have been a member for 20 years - have stuck with them until now as one of my vehicles is a classic VW camper that only they cover. Their service has been getting progressively worse over the last 5 years and has reached the point where they are now completely unfit for service. I would like to contrast my last two breakdown experiences. The last breakdown I had with RAC was in a well-known and not at all remote country park outside Southampton. RAC took 9 hours before a truck arrived to tow me home - that is after 45 mins on the call centre to get through. The clutch cancel had broken (which I reported on first call) - RAC’s own can took four hours to arrive to just say that he couldn’t fix a clutch cable. The recovery vehicle they eventually sent was an independent and took another 5 hours to arrive. By contrast was stuck on the M3 and LV Brittania Express arranged membership in 2 minutes and arrived in 15 mins to tow me home. I was recommended Brittania by the independent who the RAC eventually sent out to me on the first occasion and he was spot on.”

Helpful Report

Posted 3 years ago

“After having been with them for a year and being only two weeks away from changing we broke down on an Aroad 135 miles from home in the wind and rain. We broke down around 11.30. RAC guy didn’t get to us until gone 3.30, did nothing to the car. We weren’t recovered until 6pm. No food or drink and no access to facilities, rang multiple times without really getting anywhere. Then still had to arrange a taxi home through them which was a 15 minute hold to be told yeah it’s done. Didn’t get home till gone 10 and still had to leave our car over 100 miles from home. Do not use. Not worth the money.”

Helpful Report

Posted 3 years ago

“I would definitely not recommend this place. They rip you off and they don’t help you when you need them. I have been paying monthly for recovery and when I needed them to tow my broken car for 3 miles they wanted to charge me £140 so I called another local company and they charged me £50. Also, they will charge you if you want to cancel the subscription. I never used their services but they requested £50 for terminate the subscription. I will tell all my friends and family to stay clear of them.”

Helpful Report

Posted 3 years ago

“5hours and still waiting!!!!!! The customer complaint line has an automated voice waffling on about people are on the roads in summer ??? It’s blood February!!! Won’t be renewing with this absolute shower!!!”

Helpful Report

Posted 3 years ago

“Absolutely shocking left me sitting on the side of the road for 8 hours and never turned up at all and never even rang to see if I had sorted anything out myself which I had to do in the end terrible company!! Do not use this company !!”

Helpful Report

Posted 3 years ago

“Lone female broken down on a bypass. Kept holding on phone line before being told couldn’t find my records?? Called different number, discovered they had wrong car in my name then cut me off! Called again. Staff unbelievably rude. Three hour wait time. Will be cancelling subscription.”

Helpful Report

Posted 3 years ago

“The fact that my dad has been waiting for 6 hours now for someone to come get him and our mobility car is beyond disgusting. Spoken to many people saying oh it'll only be another half hour since 11am it's now 5.45pm. will never use again”

Helpful Report

Posted 3 years ago

RAC is rated 1.4 based on 3,058 reviews