RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,134 Reviews

10 %

of reviewers recommend RAC

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1.4

Based on 3,134 reviews

Customer Service
Communication Channels	Telephone, Email

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If no stars was an option - I’d pick it! First time using RAC today. Absolutely shocking service from RAC today. I got locked out of my car and was told it would be a couple of hours wait - sure that’s fine, I did explain I am a domiciliary carer that visits very vulnerable clients so need my car back ASAP - they said I’d be put on the priority list. All was fine. I got the regular updates and waited the ‘couple of hours’ in my mind a couple means 2. The 3 hour mark hit and still no sign - I called up and was told to refer back to the text messages, 3 hours turned into 4, then 5, then 6…I was absolutely freezing cold and only had the “we’re sorry you’ve had to wait” texts - I then had no more updates. The app then updated to say they’d be out TOMORROW MORNING!!!! Absolutely shocking. What’s the point in having breakdown cover if they don’t come out. Another customer leaving the shocking service. So today was a waste of my time and a days worth of money not earned.”

Helpful Report

Posted 4 years ago

“Genuinely appalling service. I have a blow out on A14 and the RAC refused to assist as I hit a pothole. This was the first and last time I will use their service and have cancelled my direct.debit.”

Helpful Report

Posted 4 years ago

“Unfortunately I had the misfortune of signing up with RAC and suffered 2 breakdowns. First was in winter broke down away from home it was 3 degrees outside and had to wait 4 hours for attendance . 2 nd breakdown was at home today following 5 hour wait I was called and asked if they could come tomorrow ?! , I kind of needed to be somewhere today hence why I went to drive my vehicle and have work in the morning. Will I take a day unpaid off work to wait around for a second day for you to not attend ? Sorry no. So an hour later I get a call saying a local partner will attend. 6 hours after my call . They do send a lovely txt every half an hour saying they are sorry ect. But your custom is not as important as responding to non contract customers where they can double up on profits.”

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Posted 4 years ago

“Been waiting 8 hours before they came to rescue me ridiculous!!”

Helpful Report

Posted 4 years ago

“160 for call out 212 00 for battery best part of 400 well ripped off”

Helpful Report

Posted 4 years ago

“The operation is an evident scam. Operating under the RAC logo, it is badly missold by car supermarkets, then when the clients try to claim Assurant - formerly The Warranty Group - does everything they can to dodge responsibility. The dillution of who is responsible for what is unbelievable. We were incorectly sold their 'warranty' in 2019, the vehicle failed and after taking it to their recommended garage it has been nothing but problems: the garage could not fix the car, after spending £3k with them we ended up at BMW with a bill of nearly another grand. the car is still not right. Assurant declined the claim because in their opinion their appointed surveyors - ACE - determined that teh car failed because of natural wear and tear. this is in their fine print, and they practically have an option to decline all claims this way. When I proved that the ACE report is full of errors, and ACE issued a letter of apology, they demanded taht they do another inspection - of the parts salvaged - because the car has been reassembled. This report speculatively said that the engine failed as a result of natural end of life of individual parts. This included a cracked timing chain cover (!). it is nothing but a scam which begins at the dealers who systemically missell this 'product' by omitting important terms and conditions, and by providing evidently false information. when challenged about this Assurant claims that 'they have no influence how third parties sell their product', then goes through forcing people to go to 'recommended garages' who are often shoddy setups with unqualified mechanics, to clauses in the contract shedding all responsibility from Assurant. RAC is only the front brand and has no clear connection. Stay away from these fraudsters, you're better off giving your miney to a Nigerian Prince.”

Helpful Report

Posted 4 years ago

“This company are truly an utter scam and disgrace. They make up their own stipulations subject to the actual day you call them . They’ll tell you you can’t have a certain service even though on a previous call out they’ve actually offered that very same service . I would rather push my broken down vehicle off a cliff than call these thieves and dishonest scammers . I’ve only got a few more months direct debit payments to pay then I’ll call GREENFLAG who have got amazing feedback and reviews . As for you office based phone line staff , hope you sleep well knowing that you have made helpless children and parents with pets suffer in freezing conditions due to YOUR lies and actions . And your bosses only care about their own bank balance so you can attend as many staff party’s and think your all one big RAC family but in reality when you all get let go , you’ll be crying your eyes because you was lied to just like the poor children who YOU have caused suffering to !!! RAC = Real Arrogant Cu**s !!”

Helpful Report

Posted 4 years ago

“Took ages to to answer phone then told will 5 hours wait but sent an advert for new tyres immediately will no longer be renewing my membership totally rubbish service member since 2007 but no longer”

Helpful Report

Posted 4 years ago

“f there was a choice of no stars I… If there was a choice of no stars I would have picked that. Guy picked me up & car but refused to take me to my usual garage as he said roads are too windy. I asked him to take me home & got the same answer. He took me to a garage of his choice. Upon arrival the two receptionist ladies had no idea he was bringing us yet he’s supposed to forewarn them. By this time he had already parked my car in their car park blocking in several of their cars. They said they can’t fix the car as they wasn’t expecting us. The RAC guy drove off even after me asking him to take me home which was only a few streets away. The garage told us they are closing & we need to move the car as they are locking the gates & we are blocking the other cars. Literally begged the RAC guy to help us & he refused. I said I’ll call the head office but he was smarmy & said what the F*** are they going to do? They don’t tell me what to do, he smirked & that’s when he drove off & left. The garage people were disgusted & we all had to push the car onto the main road, leave it over night & the next day I had to pay private for a tow guy who was also disgusted in how I had been treated. Emailed RAC & they have accepted that we was treated correctly. This was all a few days before Xmas too. It’s now April and this is how long I’ve been waiting for, for answers & got no where ~ tried getting a refund too ~ AVOID!”

Helpful Report

Posted 4 years ago

“DO NOT EVER USE My daughter broke down m5 services Friday 1st 1600hrs took over 4hrs and a call from dad to get mechanic there ,he turned up ,useless ,,,looked at car checked fluids reved car few times ,said don't know call transport ,my daughter done better car check ,he didn't even plug in fault code reader,eventually recovery turned up took them 23miles to next service station M42 saying another recovery will take them rest of way ,,,guess what ,no recovery was told leave car there and taxi home to Norwich,daughter said no as you're insurance then void ,she was asked what room she wanted for hotel then till arrangements made for recovery , anything would do ,1hr later another call ...what room would you like 😠😠 eventually taxi ETA 0410hrs this is now 12hrs later,..0445 no taxi ,,called to be told oh taxi cancelled we didn't rebook another oops..0600hrs daughter actually at a hotel now 14hrs later from 1st call Daughter still waiting DO YOU FIND ACCTEPTABLE TO LEAVE 2 ,19YEAR OLDS GIRLS LIKE THIS,,,,I DONT ,LETS SEE WHAT THE CEO OF RAC HAS TO SAY ABOUT THIS CAUSE I WANT ANSWERS”

Helpful Report

Posted 4 years ago

“I broke down last Sunday and had to wait 7 hours for recovery! Ok so I wasn’t on a motorway, but still at a busy junction in my town and had to restart my engine to move to a side road with a throttle not working properly! Nightmare, longest wait ever RAC!”

Helpful Report

Posted 4 years ago

“Terrible service. What's the point of breakdown cover when they don't bother turning up?”

Helpful Report

Posted 4 years ago

“They were not honest about recovery cost. Then the recovery man ran away after he wanted to take us only half way and no guarantee when they come.”

Helpful Report

Posted 4 years ago

“The worst customer service I have ever experienced in my life”

Helpful Report

Posted 4 years ago

“26 MINUTES ON THE PHONE TO BE TOLD THAT THE VEHICLE WILL NOT BE RECOVERED AS WE MOVED IT OF THE ROAD AND ONTO A DRIVEWAY THINKING WE WERE DOING THE CORRECT THING, BUT APPARENTLY IF WE HAD LEFT IT IN THE ROAD THEY WOULD HAVE RECOVERED IT. ABSOLUTE JOKE 24 YEARS AS A MEMBER NOW GOING ELSWHERE.”

Helpful Report

Posted 4 years ago

“On receiving my renewal it had increased over twenty per cent to over £1200 when most companies were reducing there prices”

Helpful Report

Posted 4 years ago

“I had an issue with my Car battery, which went flat and RAC has appointed expert in short span of time. Daniel Hillier (2472) arrived in 15 mins and he was very helpful and informative. His experience was exceptional. He has verified thoroughly and replaced with new battery in no time by picking new battery from different location. "Daniel Hillier is very friendly and he is a great asset for RAC"”

Helpful Report

Posted 4 years ago

“I'd like to praise the way a RAC van stopped when I was clearly in trouble in a rather dangerous spot. Previously I'd been passed by a police car that hadn't stopped. I hadn't called the RAC and the diver didn't know whether or not I was a member when he stopped. I am. He was absolutely fantastic. Clearly someone who is just naturally helpful. Bright, cheerful, informative, reassuring and did everything he could to get me and the wife (who's disabled with MS), going again. Just brilliant. Anthony Jefferson is a very nice person and an absolute credit to the RAC and the world.”

Helpful Report

Posted 4 years ago

“10 hour wait so far for tow truck given up after 4 hours so got a lift home good job as I’d still be waiting just a shame I’ve had to abandon my vehicle , will cancel membership after this as it’s not the first time I’ve had a long wait they even take 20 mins to answer the emergency line ! …. Totally shocking , my advise would be to go elsewhere”

Helpful Report

Posted 4 years ago

“So ..broke down today and although I'm not a member of any breakdown service I feel I needed to post this.....phoned the RAC and was aware I would need to join there and then only to be told by the woman on the phone they wernt taking any new clients on that day.....what a joke ..wonder what they would have said if I had been female on a lonely road...sorry not today we aren't taking on new clients....personally I just think they couldn't be bothered......AA were great..had to pay a surcharge but they got to me within and hour. ..”

Helpful Report

Posted 4 years ago

RAC is rated 1.4 based on 3,134 reviews