RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,960 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,960 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Abandoned my daughter and partner on the side of a busy dual carriageway. The went on to say she was not covered under the policy she had used several times previously over the years. Car was recovered and fault misdiagnosed by RAC patrolman. Shocking customer services and their social media staff try to stop any bad posts on Facebook, by trying to intimidate users. They also don't read their own complaints as all they will do is fob you off for 20 days plus whilst they investigate. They will let you down when you need help the most...Avoid like the plague!”

Helpful Report

Posted 3 years ago

“Terrible company. I use to be with them years ago, I cancelled and every year they take money out of my bank and say it's automatically comes out? Ive cancelled years ago?? I'm going to ring my bank and block them!!!!”

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Posted 3 years ago

“Worst service ever.Waited 8 hours to get home.”

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Posted 3 years ago

“Same price for years. Plus free extras”

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Posted 3 years ago

“This is the worst company I have ever dealt with. Second time in a row they haven't turned up. Home start now on day 2 with no car. Being constantly fobbed off that they are on their way. Its just not happening. I'm going to have to get someone else and pay. Don't join. Will be cancelling. Still sat with no car. Avoid.”

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Posted 3 years ago

“Battery replacement, excellent service good price professional and friendly service. RAC has never let me down.”

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Posted 3 years ago

“One of worst companies plese way out of it wast of time plese compared aa is the best I have van cover when I broke down way from my house 17 mile way I pay 1yer up front with my insurers they saying its not covers I have to pay £ 775 they people working wast of time they don't know wa they doing charge me to recover plese stay way form this rec companies I wood not recommend to to others as is the best service this people cool aa not a rac Bad explainec with rac never ever choice”

Helpful Report

Posted 3 years ago

“Totally useless service. Purchased a vehicle check from RAC. All passed ok no issues reported. Selling the vehicle now three years later and turns out there is a massive discrepancy in the mileage showing on every other portal (including HPI, Autotrader and AA) but not reported by RAC. How can this be! Totally misleading information provided by RAC which I relied upon when purchasing the car. I have contacted them and they state they have no liability as their T&C's limit their liability for the information provided to 12 months. Unbelievable. Do not even consider using their service. Get a report elsewhere.”

Helpful Report

Posted 3 years ago

“So I've been stranded in the cold for 7.5 hours and still no update on when my car will be towed. Managed to get through the on the phone but still not able to give me an update. Looking at the reviews below there seems to be a pattern. Avoid like the plague.”

Helpful Report

Posted 3 years ago

“Never provided their services after calling to report a punctured tyre on a motorway with a baby in the car and pregnant woman. After 6.5 hours had to call a local company to help us. Avoid. Avoid. Avoid.”

Helpful Report

Posted 3 years ago

“AVOID THIS COMPANY! they do not care wether you are vulnerable or disabled they have you waiting hours whilst telling you its going to be another half an hour when infact they aren't on their way to you at all! They make you miss important appointments whilst waiting for them, go with AA!!!! I cannot stress enough how bad this company is. You go through their investigations to be offered a petty amount of money for your inconvenience of them putting the phone down on you! Disgusting service”

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Posted 3 years ago

“I spoke to a VERY HELPFUL CHEERY lad called Jordan, he was a real sweetie and helped me solve 2 issues,im very grateful.!!!😄😄😄👍🏻👍🏻👍🏻”

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Posted 3 years ago

“Been waiting 4.5 hours for recovery no sign yet. Apparently people travelling abroad now that Covid restrictions have lifted in the summer is the issue. It’s November!!”

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Posted 3 years ago

“One star is too generous. My son broke down on the evening of the 2nd of November. They left him stranded before putting him in a hotel at half past eight last night. He's still not been rescued and it's 10:15 on the 4th. Disgusting. Don't go with the RAC.”

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Posted 3 years ago

“4 hrs wait in freezing conditions”

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Posted 3 years ago

“I have been waiting for over five hours now. No one picks up the phone. This is a terrible service.”

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Posted 3 years ago

“You can't just ring them now you have to go online which is practically useless unless maybe it breaks down outside your house. There is a phone option for people who can't get online but they just put you on hold. I won't be renewing, it's a complete waste of money.”

Helpful Report

Posted 3 years ago

“Been broken down since 09.20 02/11/21. I'm sat in toddington services 03/11/21 14.50 STILL waiting to be recovered. Took them 25hrs to get me from London to toddington services. Still have a long wait ahead. Waiting over 4hrs to for RAC to ring me. Worst recovery service EVER!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Get AA cover don't use these cowboys!! Stay clear they've kept us waiting 20 hours and our vehicle still hasn't arrived back on a recovery truck. Instead they have taken the vehicle without our permission to a storage compound!”

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Posted 3 years ago

“impossible to get through to them, the online service doesnt work, the part they replaced failed. poor”

Helpful Report

Posted 3 years ago

RAC is rated 1.4 based on 2,960 reviews