RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,128 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,128 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company are truly an utter scam and disgrace. They make up their own stipulations subject to the actual day you call them . They’ll tell you you can’t have a certain service even though on a previous call out they’ve actually offered that very same service . I would rather push my broken down vehicle off a cliff than call these thieves and dishonest scammers . I’ve only got a few more months direct debit payments to pay then I’ll call GREENFLAG who have got amazing feedback and reviews . As for you office based phone line staff , hope you sleep well knowing that you have made helpless children and parents with pets suffer in freezing conditions due to YOUR lies and actions . And your bosses only care about their own bank balance so you can attend as many staff party’s and think your all one big RAC family but in reality when you all get let go , you’ll be crying your eyes because you was lied to just like the poor children who YOU have caused suffering to !!! RAC = Real Arrogant Cu**s !!”

Helpful Report

Posted 4 years ago

“Took ages to to answer phone then told will 5 hours wait but sent an advert for new tyres immediately will no longer be renewing my membership totally rubbish service member since 2007 but no longer”

Helpful Report

Posted 4 years ago

“f there was a choice of no stars I… If there was a choice of no stars I would have picked that. Guy picked me up & car but refused to take me to my usual garage as he said roads are too windy. I asked him to take me home & got the same answer. He took me to a garage of his choice. Upon arrival the two receptionist ladies had no idea he was bringing us yet he’s supposed to forewarn them. By this time he had already parked my car in their car park blocking in several of their cars. They said they can’t fix the car as they wasn’t expecting us. The RAC guy drove off even after me asking him to take me home which was only a few streets away. The garage told us they are closing & we need to move the car as they are locking the gates & we are blocking the other cars. Literally begged the RAC guy to help us & he refused. I said I’ll call the head office but he was smarmy & said what the F*** are they going to do? They don’t tell me what to do, he smirked & that’s when he drove off & left. The garage people were disgusted & we all had to push the car onto the main road, leave it over night & the next day I had to pay private for a tow guy who was also disgusted in how I had been treated. Emailed RAC & they have accepted that we was treated correctly. This was all a few days before Xmas too. It’s now April and this is how long I’ve been waiting for, for answers & got no where ~ tried getting a refund too ~ AVOID!”

Helpful Report

Posted 4 years ago

“DO NOT EVER USE My daughter broke down m5 services Friday 1st 1600hrs took over 4hrs and a call from dad to get mechanic there ,he turned up ,useless ,,,looked at car checked fluids reved car few times ,said don't know call transport ,my daughter done better car check ,he didn't even plug in fault code reader,eventually recovery turned up took them 23miles to next service station M42 saying another recovery will take them rest of way ,,,guess what ,no recovery was told leave car there and taxi home to Norwich,daughter said no as you're insurance then void ,she was asked what room she wanted for hotel then till arrangements made for recovery , anything would do ,1hr later another call ...what room would you like 😠😠 eventually taxi ETA 0410hrs this is now 12hrs later,..0445 no taxi ,,called to be told oh taxi cancelled we didn't rebook another oops..0600hrs daughter actually at a hotel now 14hrs later from 1st call Daughter still waiting DO YOU FIND ACCTEPTABLE TO LEAVE 2 ,19YEAR OLDS GIRLS LIKE THIS,,,,I DONT ,LETS SEE WHAT THE CEO OF RAC HAS TO SAY ABOUT THIS CAUSE I WANT ANSWERS”

Helpful Report

Posted 4 years ago

“I broke down last Sunday and had to wait 7 hours for recovery! Ok so I wasn’t on a motorway, but still at a busy junction in my town and had to restart my engine to move to a side road with a throttle not working properly! Nightmare, longest wait ever RAC!”

Helpful Report

Posted 4 years ago

“Terrible service. What's the point of breakdown cover when they don't bother turning up?”

Helpful Report

Posted 4 years ago

“They were not honest about recovery cost. Then the recovery man ran away after he wanted to take us only half way and no guarantee when they come.”

Helpful Report

Posted 4 years ago

“The worst customer service I have ever experienced in my life”

Helpful Report

Posted 4 years ago

“26 MINUTES ON THE PHONE TO BE TOLD THAT THE VEHICLE WILL NOT BE RECOVERED AS WE MOVED IT OF THE ROAD AND ONTO A DRIVEWAY THINKING WE WERE DOING THE CORRECT THING, BUT APPARENTLY IF WE HAD LEFT IT IN THE ROAD THEY WOULD HAVE RECOVERED IT. ABSOLUTE JOKE 24 YEARS AS A MEMBER NOW GOING ELSWHERE.”

Helpful Report

Posted 4 years ago

“On receiving my renewal it had increased over twenty per cent to over £1200 when most companies were reducing there prices”

Helpful Report

Posted 4 years ago

“I had an issue with my Car battery, which went flat and RAC has appointed expert in short span of time. Daniel Hillier (2472) arrived in 15 mins and he was very helpful and informative. His experience was exceptional. He has verified thoroughly and replaced with new battery in no time by picking new battery from different location. "Daniel Hillier is very friendly and he is a great asset for RAC"”

Helpful Report

Posted 4 years ago

“I'd like to praise the way a RAC van stopped when I was clearly in trouble in a rather dangerous spot. Previously I'd been passed by a police car that hadn't stopped. I hadn't called the RAC and the diver didn't know whether or not I was a member when he stopped. I am. He was absolutely fantastic. Clearly someone who is just naturally helpful. Bright, cheerful, informative, reassuring and did everything he could to get me and the wife (who's disabled with MS), going again. Just brilliant. Anthony Jefferson is a very nice person and an absolute credit to the RAC and the world.”

Helpful Report

Posted 4 years ago

“10 hour wait so far for tow truck given up after 4 hours so got a lift home good job as I’d still be waiting just a shame I’ve had to abandon my vehicle , will cancel membership after this as it’s not the first time I’ve had a long wait they even take 20 mins to answer the emergency line ! …. Totally shocking , my advise would be to go elsewhere”

Helpful Report

Posted 4 years ago

“So ..broke down today and although I'm not a member of any breakdown service I feel I needed to post this.....phoned the RAC and was aware I would need to join there and then only to be told by the woman on the phone they wernt taking any new clients on that day.....what a joke ..wonder what they would have said if I had been female on a lonely road...sorry not today we aren't taking on new clients....personally I just think they couldn't be bothered......AA were great..had to pay a surcharge but they got to me within and hour. ..”

Helpful Report

Posted 4 years ago

“Understand there are busy periods but having to wait 8 hours is unacceptable.”

Helpful Report

Posted 4 years ago

“I waited for 4 hours on a Sunday evening on a busy motorway, just had a flat tyre, unbelievable. My family life was in danger!!”

Helpful Report

Posted 4 years ago

“If there is less than 1 star I will pout that”

Helpful Report

Posted 4 years ago

“Absolutely RUBBISH , I have no more words as to how bad the RAC are . Do not use . My daughter broke down at 6pm . I used the RAC app and reported the breakdown . Someone rang me approx an hour later and said did we need them tonight ? Or could they come tomorrow!!! I obviously said tonight . 4 hours 10 mins later and only text messages to say they are busy , no Body arrived to our breakdown !! I will be ringing tomorrow as from 7pm you cannot speak to anyone . Cancelling my membership and never ever using them again . I have been with the AA before and had no problems . I have 2 daughters with cars , I need a breakdown provider that actually does that . DO NOT USE THE RAC !!!”

Helpful Report

Posted 4 years ago

“motorcycle broke down at 2pm, told it was a 180 minute wait , very few updates, i had to phone them , then told it would be 280 minute wait on top of the 180 minutes, was also told if i knew of anyone who could pick bike up and take me home !!, last update was 6 30pm, eleven 45 still waiting no sign of anyone, as luck had it a friend went past with his van and trailer, put bike on and he took me home, 12 hour wait, disgusted with them as i have been with them for a number of years, will be cancelling direct debit now”

Helpful Report

Posted 4 years ago

“My daughter’s car broke down many miles from home. With no adverse weather conditions she was told there was a 3-4 hour wait. Seriously?!? 5 hours later and still no sign of them. Absolute appalling”

Helpful Report

Posted 4 years ago

RAC is rated 1.4 based on 3,128 reviews