RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,964 Reviews

10 %

of reviewers recommend RAC

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Metrics

1.4

Based on 2,964 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely is rubbish service took over 4 hours to arrived”

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Posted 3 years ago

“Told them about my breakdown and what was needed to get my motorbike back on the road (M6 bolt). Told me it would be up to 2 hours and they'd update me by text. Got a single text confirming the delay then nothing else. After 2 hours phoned them again whereupon I was told it would be another 90 minutes. I then cancelled the call out called my son in law who arrived an hour later and 10 minutes after that I was on my way again. Utterly hopeless.”

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Posted 3 years ago

“Absolutely pathetic what a joke”

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Posted 3 years ago

“Cancelled insurance and the outstanding amount of money I had to pay was informed by junk e-mail with no posts whatsoever. Complete joke these guys. It’s like they’re making a deal with the debt collection agency.”

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Posted 3 years ago

“I've been sat for 8hrs waiting for recovery and it's an absolute disgrace, just glad my personal breakdown service is with the AA. Wouldn't recommend the RAC if it was the only breakdown service in the uk”

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Posted 3 years ago

“Very friendly and reliable and quick”

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Posted 3 years ago

“Waited 9+ hours, complete joke”

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Posted 3 years ago

“8h30 min since my husband is wainting on the side of the road. A rescue that was supposed to take place in 2h is still unsolved and every time he is calling them they are telling him that he will have to wait another 40 min. HOW IN THE WORLD IS THAT POSSIBLE??”

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Posted 3 years ago

“Where do I start?? Rang insurance as car broke down and contractors were RAC,paid £150 as car insurance stated car had to be 0.25 miles away from home..20.34 we reported it,had to wait until 03.15 am that WE contacted them!! only to be told that a rescue agent wouldn't be available until 07.30-08.30 am!! This so called company have no scruples and are a disgrace as a company and should be investigated for fraudulent service.. TOTAL UTTER DISGRACE!!!!!!!!!!! Would rate 0 stars if possible.USELESS!!!!”

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Posted 3 years ago

“RAC member since 2013 My son called the phone number on the RAC card and the message referred him to the RAC App, hard to do if you don't have a smart phone.”

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Posted 3 years ago

“Couldn't praise more highly,broken down,no phone signal,000 through to RAC,sorted pick up, accommodation ,1000km round trip for him, yes we waited hours,had to pay excess and top up,still could not be more grateful, brilliant job RAC and their Geraldton pick up truck guys. Thanks Nikki Max”

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Posted 3 years ago

“I waited four hours for an outside-contracted assistance vehicle whose driver had been directed first by the RAC to the WRONG ADDRESS. He called me and I told him I'd given the correct car-location address to the RAC. He told me this was the FOURTH job this evening where the RAC had given him the wrong address and would have words with them. He told me, 'The RAC is absolutely &@#-£-+* useless, they haven't got anyone working in the evenings and so they call us up and don't give us the right information!' So I'm wondering if I did right, switching from the AA. Hmmmm. The driver who came out, by the way, was an excellent bloke who got the car started straight away. My low mark is for the RAC, not him. He deserved five stars.”

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Posted 3 years ago

“My daughter and granddaughter waited 4 hours the other week, now today been waiting so far 3 hours in pitch black car park and they are both scared. You are rubbish RAC”

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Posted 3 years ago

“Spend well over £100 for absolutely nothing. Walsall which is their HQ employ the most rude ,ill mannered, and thick people they can find. One excuse after another lucky if they come out within 5 hours . Sometimes don't come out at all. If you breakdown in a dangerous place they don't care and just tell you to call the police which I have in the past and then the police ring rac and guess what they appear from nowhere funny that ! Complaints dept have never even acknowledged any of my complaints let alone dealt with them. RAC are by far the worst most useless ,rude and incompetent organisation will ever renew with them again .”

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Posted 3 years ago

“Can't log in to web site for car or breakdown put details in just says not recognized although I've been a member for nearly a year both break down and insurance also when you email no response”

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Posted 3 years ago

“Came out to address a warning light and I had no log myself on what the outcome was, he just said 02 sensor, (would be good to incorporate this into the app) so you can see a report, called to double check what the issue was with my 02 sensor, it could be sensor 1 or 2, I had no idea which one had the issue and it wasn’t cheap to have both replaced, customer service were the most rude I’ve encountered, they did Not want to help or be on that phone and I felt that, I had to literally call 5 times and it’s got me nowhere and I work in customer service, i would not have one advisors on one of my teams, I was put through to a closed department, on hold for 20 minutes, my issue still isn’t resolved. Based on the bad issues alone I won’t be renewing when my policy ends.”

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Posted 3 years ago

“new driver teenage girl with mum who has fibro broke down at 18.30 rang for assistance told 3 hr wait at 21.30 told rac unavailable until morning or a local mechanic 60 to 90 minute wait so booked recovery for 7am had to get my grandad out of bed to come and get us cold and mum in pain, grandad went to car at 6.45 mum took me to work and went to my car got a call from rac about 9.30 unavailable till noon they went home and got the call about 13.00 how can you leave a teenage girl in a vulnerable area with a disabled mum what if i had been miles from home, received no updates had to ring them every time. am joining green flag like mum and grandad. having read all the bad reviews it's about time rac lost the Royal and there business and (r) no r ac would just about sum them up”

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Posted 3 years ago

“Well I been a loyal customer to them over 10years now, I have had numerous issues with them. They don't attend within 2 hours stated. Made me and my son wait outside in freezing conditions and in pouring rain and halestones, not to forget that my son is a 5yrs old and is disabled and requires a wheelchair to stay mobile. Gone 6 hours they still hadn't turned up. My son fell seriously unwell which resulted in them keeping him in at hospital because of their service, I then had to pay in excess of a £125.48 cab fare to get home as we was stranded almost 82 miles away from home. Disgusting, they won't give my money back. No reply to emails. Had to also pay £150 to have car transported home by another local firm.”

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Posted 3 years ago

“You buy a pair of jeans. Turns out they're defective so you return them and get your money back. Buy an RAC membership you break down, they don't turn up. Of course I want my money back. The RAC are not interested. It's a breach of customer consumer rights. Who do they think they are?? The Queen should remove the right to use her Royal status in their name because the organisation is bringing her stays into disrepute. I have paid my money and have nothing to show for it. This has got to go National. Somebody has to close these people down and conduct an investigation into their fraudulent activity. Or lack of it. Money for nothing. Will never be an RAC member ever again. No chance! Not on your nelly!!”

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Posted 3 years ago

“Reported my breakdown at 11.15 this morning, get a phone call at 16.20 say thay can't do nothing untill tomorrow now, rac are useless just lucky the is not on the side of the road or I would still be there waiting, I pay £20 a month for NOTHING”

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Posted 3 years ago

RAC is rated 1.4 based on 2,964 reviews