RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,968 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,968 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just pray you never need the services of this outfit. After three years membership and buying top end cover for three vehicles I recently had occasion to call them for the first time. I gave them my name address and Membership Number. The operator informed that I was not a Member. On reflection I should simply have arranged my own rescue and sued them for the cost. However I let them make further checks..Apparently they have several "systems" and these "systems" "don,t always talk to each other" ?? Again the operator maintained that I was not a Member. After again disputing this I was put on Lengthy hold while said operator consulted a supervisor. I was now informed that I WAS a Member ( No explanation given for previous errors) Now seriously worried about this outfit WORSE was to come. After giving all details for the umpteenth time I was casually informed that the estimated wait time for assistance was FOUR to FIVE HOURS. After about THREE HOURS I decided to make my own arrangements to get home. After getting home I had a call from a recovery vehicle saying "just ten minutes away" I explained the situation. The RAC had badly let me down.He didn't seem surprised. Don't waste your hard earned cash on this outfit . PROFIT before SERVICE should be their motto. If you don't believe me just look at the RAC Employees reviews to get an insight into practices and culture within this outfit. This outfit is saddled with vast debt incurred through a private equity buyout. They are far more interested in servicing their debt than serving their customers. I am in the process of complaining to them . Apparently they prefer to call COMPLAINTS by another name that is FEEDBACK..Really !!!”

Helpful Report

Posted 5 years ago

“It is a shame I cannot give 0 stars as, we reported vehicle breakdown at 2pm yesterday(now been waiting over 24 hours!) and have made several phone calls and still no engineer!!!! The RAC have also lied on several occasions in the past 24 hours saying that they called us and couldn't get in contact with us.....no missed calls. We have four foster children who have missed going to a Birthday party today....plus had no vehicle to take them out on our normal Sunday outings. They are certainly not a service provider. They have also said that there are no managers available to speak to or return our call. We have had been members for the past 4 years on two vehicles and this is the first time we have ever called for assistance.”

Helpful Report

Posted 5 years ago

“I called them out yesterday my relation had glued the gear knob on and had accidently glued the reverse switch so the collar would not move refused to go in reverse anyway I called was told 3 -4 hours wait he eventually came nearly 5 hours later he did nothing looked at it and said it would have to go to a garage I tapped it with a hammer this morning and it's working again why didn't he try that shocking service he was too much in a hurry to get away won't be renewing my membership I'll go with AA”

Helpful Report

Posted 5 years ago

“Useless and rude”

Helpful Report

Posted 5 years ago

“Absolute joke. Broke down due to engine reducing power. Crawled into a service along M1. Reported breakdown at 1830, and was told waiting time 2- 3 hrs. Waited 3 hrs and called again, was told waiting time 3 to 4 hrs. Waited and waited. Then someone called. Saying only option is to check me into a hotel and a patrol will be with me tomorrow morning. Agreed. Then waited another 50 minutes, still no call or message about the hotel. Don't think the patrol will be with me between 6am and 8am. Hopeless. Avoid as much as possible. Had been with AA before and called out 3 times. None of that was like this. Rubbish. I am still sitting in the service, waiting....”

Helpful Report

Posted 5 years ago

“Really poor was stranded alone, in the dark and am female waited two hours to be told I would need to wait another 2 hours. Sat in temperatures of 2 degrees and they couldn’t get there any quicker!!!”

Helpful Report

Posted 5 years ago

“I took out personal cover for my company car and my 2 motorcycles. My car broke down on the drive and I contacted the RAC. I was asked whether my car was used for business which of course it was. They then revealed to my shock that I wasn’t covered. The car had to be personally owned and used only for social/domestic and commuting. I said that there was nothing about business use in the online form that I completed. Had there been I wouldn’t have taken out the policy. Surely business use is an “elephant in the living room” issue that should be on the form you complete. Instead RAC are saying that I should have spotted it buried in the tome of terms and conditions. I’ve since spoken to other people who hadn’t realised that their RAC policies were void as they used their cars for business. This is sharp practice and I intend taken it to the Ombudsman. Oh and because I wasn’t covered I ended up having to take out a policy with the AA to get my car sorted so that was another £240.”

Helpful Report

Posted 5 years ago

“I broke down on the m25 junction 14, my two 8 year old children and wife was in the car, i called Rac who told me 45 minutes. 1 hour later i got a phone call from the mechanic he was at junction 9 they had given him wrong details. 44 minutes later the RAC recovery vehicle drove past our car a black 4x4 rangerover in good light. he then phone to say he would turn around, he turned around and drove past us again, at this point he phoned again laughing at me down the phone, he then returned 25 minutes later. His advice was to drive the car in idle mode 30 per hour till i reach the slip road and go to ATS, he seemed an ok person but i asked for rescue home as i have that policy over three yours later i am in a tyre garage with a mechanical problem. Please do not use this service they will leave you wet and stranded in the wind.”

Helpful Report

Posted 5 years ago

“Terrible service!! Lone female in the middle of a dark country lane. Was told they would be with me in 90 minutes and was told that I would receive an update. Two hours later and no update, I called again and was told that I would receive a call within 10 minutes. Twenty minutes later-nothing! I ended up recruiting a passer by to help me with my flat tyre 2.5 hours later. Avoid RAC as you won’t get any help!”

Helpful Report

Posted 5 years ago

“Been waiting for 3 and half hours, they couldn't find a bp petrol station on A 13,and is only one in between Stamford le hope and Basildon. Ridiculous.”

Helpful Report

Posted 5 years ago

“I broke down during rush hour and was pushed, by the police, into a nearby industrial site on the outskirts of the city, which is very dark and quiet not an ideal place to be at night on your own. Was told by the RAC as I was a female on my own they would be with me in approximately 45 minutes. I called the RAC and spoke to a woman who told me it would be another 3 hours before anyone could get to me. During this conversation a car tried to drive into the back of me, the driver then started to be intimidating, and I was genuinely concerned for my safety. I explained to the female advisor what was going on and that I might have to hang up to call the police, her response was there was nothing they could do and it would be up to 3 hours before anyone got to me. My husband then called the RAC to say he was really concerned for my safety and could the RAC please do something to help to which the response was 'it's sexist to give a woman preferential treatment' After waiting for another hour and having been promised someone would be with me at 7.45pm I called back at 8.05pm to be told that no one would be with me until 9.30pm at the very earliest (almost 4 hours after my initial call) I broke down at 5.30 and was eventually able to head home at 9.50pm, the mechanic was excellent and got my car going again. Absolutely, shocking service - they never call you back and simply don't care in their warm comfortable call centres. It was a genuinely frightening experience and one that I hope no one else has to endure. I've complained to the RAC but don't expect a response - they couldn't be bothered to call me when I really needed help”

Helpful Report

Posted 5 years ago

“Phoned at 12.38 afternoon for a breakdown it’s now 18.43 still waiting for a patrol to come out to me it’s freezing cold and was told supervisor will phone still waiting absolutely a joke customer service is aweful”

Helpful Report

Posted 5 years ago

“lone female, mis-fuelled, forced to pay upfront £225, found out RAC took cut of £100 to refer case to elsewhere. took 6 hours for call out, car could not be towed and I had to push car. Disgusted. Will not be renewing after 18 years loyalty. Shocking service by RAC who don't have a direct line to the Complaints Team.”

Helpful Report

Posted 5 years ago

“Disgusting customer service They only robbing people And please for everyone don’t ever use RAC For inspection car I try to sell my car Brand-new car And RAC guy coming they find out what is the problem is which is not right that! Absolutely disgusting robbing people!!! AA is the best one”

Helpful Report

Posted 5 years ago

“Very bad service !!!!!! They will let you down when you really need them. Don’t make mistake to go for RAC for breakdown cover. I reported breakdown at 11.00 am today, in London. I was told I will be attended within 90 mins, received phone call from RAC in 90 mins to say it will be another 3 hours wait, will be attended at 3.30pm........ waiting at the roadside in cold. This is their service in London at day time, clear sky. Cannot imagine what must be the response time for remote areas of UK or adverse weather conditions. Complete waste of time and money....”

Helpful Report

Posted 5 years ago

“I have been a member for more than a decade - cant remmeber how long but will not be renewing. Broke down in Regents Park London at 8.30pm on 16 November 2019 which was cold. Repeatedly had to chase up call backs i was promised with one of the operators being completely uninterested. I was given an initial eta of 3 hours but the contractor arrived earlier than that which was great. I had to chase up a recovery truck to tow my car and eventually was given an eta of 6 hours which would expire around 4am. I was shocked considering I was in the capital. I called local tow companies and got someone to come out within the hour and cancelled the RAC. Calling the RAC simply wasted 3 hours of my time.”

Helpful Report

Posted 5 years ago

“James came out to see us, very friendly not like majority of mobile mechanics that think you owe them the world. Strongly recommend them !”

Helpful Report

Posted 5 years ago

“Have RAC cover included with my car lease, wish I had purchased cover elsewhere. Currently been waiting 5 hours and 10 mins and still no idea when they will get to me. Fobbed off every time I call and assured someone will call me back. They are blaming floods 200 miles from where I am for the delays. An absolute joke.”

Helpful Report

Posted 5 years ago

“I joined the Rac in 2005, in fourteen years I have called them out once. My renewal was £51 more than a new member. I cancelled my membership but they still took my money, it has taken the 12 weeks to reply to my complaint. They have said they have cancelled your membership and I will get a refund within 14 working days. So much for loyalty they couldn’t care less, why 14 days to refund, they expect immediate payment and even when you cancel they still take your money. An absolute disgrace.”

Helpful Report

Posted 5 years ago

“shocking....Why! do not buy rac membership from a selling agent at a show or town centre, never ever....i did trusting the brand and the agent, DONT. it came to light on renewal i was not covered, because i drive a van, i thought i was covered in any vehicle i was driving or occupant in. Not the case if in a van....I was mis sold, and conned.... RAC stated i should have read all the small print, REALLY...... when at a show would you? NEVER AGAIN....steer clear ....”

Helpful Report

Posted 5 years ago

RAC is rated 1.4 based on 2,968 reviews