RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,968 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,968 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2h 15min for a call at 6:15 in the morning in London is horrible at best I feel cheated (paid 155£ for this non existing service) .End up changing the spare wheel myself ( was in my way to a hospital ) That 30 min average time in their website is a big BS”

Helpful Report

Posted 5 years ago

“They cancelled my car insurance policy as they did not accept the NCD that I provided to them.They did not even give me the chance to have insurance at a higher price.I will not use them again.”

Helpful Report

Posted 5 years ago

“Absolutely useless . Over 10 hours wait!! Going to cancel with these useless morons. Lies lies lies.”

Helpful Report

Posted 5 years ago

“I used RAC Rescue today for the first time and was really happy with the way my problem was dealt with. The mechanic was really helpful and efficient and sorted me out quickly. I would highly recommend their service.”

Helpful Report

Posted 5 years ago

“Partner broke down at 7.15pm tonight on a busy road called insurance who forwarded him to RAC was told 3-4 hours wait time as they were busy. Called for an update at 9.45pm and was told nothing had changed with timings, called again at 11pm as recovery had still not arrived and the girl in the call centre said there was now a note me on the scteen saying it had been deferred until the morning. No-one had bothered to call and inform of this so could have been sitting in freezing cold car all night waiting. Disgusting service, yet to see if they turn up tomorrow. If there was '0' star option they would be getting it!”

Helpful Report

Posted 5 years ago

“Terrible experience with a 'Customer Care Executive' with RAC just now. Officious, interrupting and didn't care. My car broke down, recovery driver had said MOT had expired 2 days previously so wouldn't tow it or even look at the fault. Had not heard of this as a reason for not towing a vehicle before. I asked around, nobody even Aviva had heard of this excuse before - I understand it is legal requirement to have valid MOT, complete oversight on my part - but how do they tow ' unroadworthy' crashed vehicles? So I paid for a low-loader and asked Aviva/RAC for a refund of my annual membership as I hadn't called them in 3 years and when I did they were of no use to me. The attitude was really disappointing - Christine Burgess, Customer Care Executive at RAC, wouldn't even let me finish a point, kept interrupting. No regard for costumer loyalty. Would never use them again.”

Helpful Report

Posted 5 years ago

“I’ve now been waiting over eight hours to be recovered less than two hours from home, with my 87 year old mother. Spent five hours on a roundabout then a “link” driver dumped us at 5am in an A12 lay-by as his shift hours were exceeded. Appalling service. Still no update on how we get home. Freezing cold, dark, rang numerous times and was told we’d be escalated to a manager but still stranded.”

Helpful Report

Posted 5 years ago

“the Trustpilot rating of the RAC is the same as Wonga.com..Make your own minds up !”

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Posted 5 years ago

“I'm writing this as I sit with my four ways flashing waiting for my dad to rescue me. Have been with the RAC for over a decade and called them for the first time today. Leaving my uncles funeral on the way to his wake my brakes seized. Luckily I was able to use the handbrake and pull to one side, still in the cemetery grounds,on double yellow lines and leaving only just enough room for the hearses to get by. Rang the RAC to be told I will have to sit here and wait 4 to 5 hours. The cemetery grounds shut at 5pm and it is 3pm at present. Absolutely disgusted.”

Helpful Report

Posted 5 years ago

“I have just cancelled my RAC family membership after many years. Last month they left my son stranded for 6 hours and when the police said they would have to use their own recovery vehicle at a cost of £150 to make the road safe the RAC refused to refund him. Shocking service, they really have gone downhill. It's the AA for me now.”

Helpful Report

Posted 5 years ago

“Appalling service. You are not a 24hr service so please do not advertise that you are. Unless of course you mean you come out within 24hrs. You were quite happy to leave my 17 year old son at 2:30am until 10:30 am.”

Helpful Report

Posted 5 years ago

“I wish there was 0 star that we could give! Absolutely avoid it at all cost. Called them at 8am and nothing till 1pm then i cancelled my service and asked refund. I have been told its all done, there would be no need to call them again. I just saw today that still no refund! Called them straight away and they say that there is nothing they could see about my payment. What a joke!”

Helpful Report

Posted 5 years ago

“My car broke down on a busy intersection during rush hour, as I was taking my baby to nursery. This was the first time this had happened to me and I felt very vulnerable. I called RAC and they established that I was "too close to my home address" for them to be able to do anything. I asked what I could do, and was put on hold whilst they tried to transfer me to the sales department to "discuss upgrading my account". This is all whilst my baby was screaming and angry drivers were honking their horns at me (yes, I had my hazards on). I hung up, asked for help from passers-by, and somehow got my car to the local garage, where I was met with actual empathy and a willingness to help me. Honestly, RAC didn't care in the slightest and did nothing at all to help. Going to change to a different provider.”

Helpful Report

Posted 5 years ago

“waited 8 hours for recovery first time I ever needed them in 3 years off membership I was given 4 different ETA,s 14.30 phoned again told definitely 15.30 still nothing then told 17.30 still no recovery truck then told 18.00 truck arrived at 18.30 shocking customer service asked to speak to manager they hung up AVOID”

Helpful Report

Posted 5 years ago

“Phoned for a breakdown at 9.20 am after a number of call and estimated arrivals now being told tomorrow. Don’t waste your money”

Helpful Report

Posted 5 years ago

“Disgusting company. Never had a call out so I decided to add on breakdown cover with my insurance company due to the ridiculous price RAC were quoting me for the year. Phoned to cancel my policy with RAC. Was assured by the operator they had done so. Next year rolls around and they take £195 out of my account with no warning. On top of this, getting my money back wasn't easy. Ended up calling 5 times as the operator gave me the run around and only seemed to take me seriously after I lost my temper. I have no idea how this cock-up could even occur in the first place but members of my family have apparently had the same thing happen to them in the past so I would strongly advise others to steer clear. This company appears to be a complete scam!!”

Helpful Report

Posted 5 years ago

“Waited for several hours on a motorway with elderly father who wanted to get out of car as he had cramp .. rang many times to say we were very vulnerable and it wa s becoming more differcult to calm my father down was pitch black outside also raining ... after the horrific incident rang numerous amounts of times .. tried to complain but got nowhere ... very disappointed with RAC would not go back to them after a traumatic experience .. SHAME on you RAC you should be ashamed”

Helpful Report

Posted 5 years ago

“Used RAC through Glyn Hopkin. Call center very helpful advised of current waiting time and they arrived within 30 minutes. Unable to repair vehicle and transported it to dealership. Well done, thanks.”

Helpful Report

Posted 5 years ago

“Broke down 28th October took 12 hours for tow truck was dumped half way home with no recovery to be threre to take to my home ,if it wasnt for the driver of recovery God knows when I would have got home finally arrived home on 29th at 4.30 am shocking service, complained with no respond I have been a member since 1988 ,never again Shame on you rac”

Helpful Report

Posted 5 years ago

“Why did it take 4 days to recovery my car? Beyond unreliable.”

Helpful Report

Posted 5 years ago

RAC is rated 1.4 based on 2,968 reviews