RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,076 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,076 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We would like to say a huge thank you to Abbie Stables!! A perfect Scotsman who went above and beyond to help us on our journey! I will be writing to the head quarters to ensure they know how wonderful this gentleman was and what an absolute credit he is to the organisation!”

Helpful Report

Posted 5 years ago

“On first call I been told 60-90 min. Now 3h later I had a call from actual recovery driver who advise me that he is over 60miles away and shoube with me in over an hour. If I would know that eta at first place I would get my mate with trailer to pick me up. Would be home by now.”

Helpful Report

Posted 5 years ago

“I’ve got RAC breakdown recovery, I was left with my 96 year old mother stranded at Fforestfach slip road. by the traffic lights, I rang the RAC they told me to contact the police which I did because I was causing an obstruction, then i rang the RAC to tell them the police were on the way. this was at 3-20 I was told by the police to get out of the car and wait on the payment, as it was unsafe, Well I rang the RAC and was told there would be a 4-6 hour wait I gave my phone to the the police officer to speak to the RAC direct and they told him the same, he said to the RAC that this was unacceptable as the car needed to be removed as soon as, possible because it was causing a serious obstruction, he then called the recovery firm who collected the car now they will not release my car as RAC will not pay the bill, any suggestions will be very much appreciated 😡”

Helpful Report

Posted 5 years ago

“DONT USE RAC!!! What an absolute JOKE of a service. I reported my car broken down in a dangerous position at 7.39pm they said they would arrive by 3am!!!!!!!”

Helpful Report

Posted 5 years ago

“Called at 20.43 with regard to my mums car. She is 78. First they couldn’t find us on the system. We had used Tesco vouchers to renew and then told we will have some one with get in 3 hours. Then got a call to say that some one will be with us at 22.31. It is now 23.35 and still no engineer. Appalling service”

Helpful Report

Posted 5 years ago

“I was told the rac breakdown would be with me in 2hrs or up to 3 explaind the problem I had with the car also had a disabled person with me made no difference after 3hours decided to get a private garage to tow me to garage my disabled friend needed his medication absolutely shocking.will not be renewing”

Helpful Report

Posted 5 years ago

“Having been a member of the RAC for a number of years, I find my wife and I today 20th January 2020 waiting for the RAC and have been told to expect them between 14:30 & 15:30, we phone them at 10:58! Its 4°c outside and we are OAPs with no heating in the car and its freezing, we are not happy with the RAC service and we do not even know if they can fix the fault roadside, if not even more of a wait! I will not be renewing my membership and I could not recommend them to anyone!!!!”

Helpful Report

Posted 5 years ago

“Having been a member of the RAC for numerous years, having the top level of cover, I called them to attend my vehicle (flat battery). Initially I was told at 03:45 hrs that the earliest expected arrival of their operative would be 07:00hrs. Quite clearly this is a wholly unacceptable waiting time, reading the reviews would confirm that I would more than likely be waiting considerably longer than this. I emphasised to the operator that this was poor service, to say the least, and insisted that my vehicle was attended earlier. I pay the RAC when my membership is due otherwise they would not offer their service, albeit poor, I therefore would expect them to reciprocate and attend promptly. They have now contacted a 'local' garage (30 miles away) who are going to attend within 90 minutes, I won't be holding my breath. My membership renewal is due in the next 2 months so it will be 'good riddance' to the RAC and 'Hello' to an efficient provider like the AA or Green Flag. A very bad decision staying with the RAC for all these years and a mistake that I will never make again.”

Helpful Report

Posted 5 years ago

“Been waiting 8 hours for ‘roadside assistance’. Single woman , freezing cold ... long time ( 35 years) member... makes no difference obviously. Fuming doesn’t even describe it. Going to cancel membership with great joy.”

Helpful Report

Posted 5 years ago

“Unlucky to have broken down and put my RAC cover to the test. Promised a callout within 90 mins. Car was in a very busy spot causing travel disruption. They eventually arrived 3 hrs later!! Dreadful service.”

Helpful Report

Posted 5 years ago

“Arranged a car inspection check prior to buying a used car. RAC did not give correct information re cancellation rights. Then failed to confirm the appointment with the vendor resulting in the car being sold to another buyer. When I asked for the £240 fee refund they abruptly refused with an irritated tone in their letter. Until the RAC treat customers as customers there will continue to be regular poor experience complaints.”

Helpful Report

Posted 6 years ago

“i waited 6 hrs with 2 kids in the car in freezing conditions,for the rac to then offer to get a taxi for me to get home.this was after 3 attendance times being promised and no one turning up.i eventually made my own way home without thier help.me or my family will never join this motoring organisation ever again. mrs charlton,burntisland,fife.”

Helpful Report

Posted 6 years ago

“These people are a joke with a catch phrase of there being a waiting time of 1.5hrs or sometimes they jazz It up by saying 90mins as if that is some improvement. Alas this is a lie which they keep repeating. After numerous calls to their (help!)desk including one lasting 45mins which resulted in nothing constructive with the operator saying they needed to terminate the call as they had to answer other breakdown calls... no doubt to tell them it'll be 1.5hours wait ! One call was to tell them my phone battery was v.low and needed to give them an alternative number from my passenger. They ignored this vital communication change. For me it was 5.5hours before RAC responded, it was also by then 2.30am”

Helpful Report

Posted 6 years ago

“Home recovery, never come to help, always busy, we cannot help,no rational explanation given, I never ever recommend it to anyone. A/A excellent.”

Helpful Report

Posted 6 years ago

“Attempted to contact RAC several times regarding a general query. Having gone through the automated responses am told very busy and cut off. Clearly insufficient staff. Utterly useless. I hope the poor souls who have broken down receive a better service than this.”

Helpful Report

Posted 6 years ago

“What a useless shower! They lie and make false promises which they know they will never keep even as they speak! I was told that I was a “high priority” caller as I was a lone female and had a young daughter stranded at school waiting to be to picked up. In addition to this my phone battery was at 15%. It still took them 4 hours to come out to me. I would give them no stars if I could. I would never want cover from them again. Stay away from them.”

Helpful Report

Posted 6 years ago

“Ran out of fuel 1 mile from petrol station and called out the rac ignorant driver put 3.50 worth of fuel now been invoiced for £115.00 for this not happy with rac now seeking legal advice avoid rac like you would std many thanks go forward now join green flag”

Helpful Report

Posted 6 years ago

“RAC is HORRIBLE. They say one thing then do another. They never go by there word and never call back when leave a message. If I could I would leave NO stars for them. I will NEVER do buisness with RAC again!”

Helpful Report

Posted 6 years ago

“I was at home and I had a flat tyre both front and back on the driver side, somehow I managed to take one out and another one was quite tight plus wheel nut was slipping out. I called them and asked for help since I had home break down cover as well, I phoned them waited around 40 mins on the phone they passed around here and there finally someone said yes how can I help I explained them and clearly said I just want one wheel lock nut off that's it because I want the car for tommrow, the operator said ummm since you not car using tonight find a local mechanic and fixed yourself and I answered why do I have a breakdown cover if you can't fixed I have broken down in front of my driveway, what's the point than? And trust she was trying her best not send the mechanic and lastly found a excuse oh your breakdown covers one flat tyre since you took that out another is not our problem, call your insurance company as if I had an accident. Ridiculous idiot need to be trained properly.”

Helpful Report

Posted 6 years ago

“After breaking down I called the RAC and the mechanic turned up in a reasonable time. After he had looked at the car he spent the next 20 minutes sitting in his van talking on the phone to the office. When he had finished talking he told me that the car couldn't be repaired at the roadside and offered to tow me home. The next day I realised that, on my policy, I had the option of a rental car from the RAC, but as this was a Saturday and I didn't need a car over the weekend I decided to leave it until Monday to arrange the car rental. When I called the RAC to arrange the car rental I was told, firstly, by the RAC operative, and then by the manager, that because I hadn't asked for this in the first 24 hours, that I wasn't entitled to the free car rental, and it said this in their 'terms and conditions' I pointed out to them that at the time it hadn't occurred to me, and that why hadn't the guy that had turned up at the breakdown not informed me of this. I was given short shrift and they just reiterated that it was in their 'terms and conditions' which I, now, realise is shorthand for 'small print. I will not be renewing my membership for myself and other members of my family when it is due for renewal. Also, I will be advising friends and relatives of my experience with the RAC, and recommending they, also, should reconsider their membership. Likewise, I will be advising other people I come into contact with to do the same.”

Helpful Report

Posted 6 years ago

RAC is rated 1.4 based on 3,076 reviews