RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,968 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,968 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Broke down in france with european breakdown service. Arrived 4.5 hours later, unnecessarily towed my car away. 3 days later, after towing my car to another garage without my consent, I was given a price of over £600 to replace a maf sensor which I knew could not be at fault given the symptoms! Finally re-united with car after a serious amount of stress and demanding to be reunited with my car. Then I find out one of the garages has reversed my car into a post. Rac no longer want to know because I refused to pay the £600. Phoned mercedes benz who arranged an appointment with a local mb garage to have a look within 24hrs. The cleared the fault codes within 20 mins and assured me the car was fine to drive home safely. This happened in august. I have phoned rac numerous times and made a formal complaint twice but here we are at the end of october still without a reply . Just waiting a couple more weeks to contact the ombudsman. I don't like bad mouthing companies but I am absolutely gobsmacked at the lack of care within this service. Rac are now very quick to point out that the euro cover is handled by a third party and is out of their control. However, when I booked the cover they were very keen to brand their own cover as the best available! I could go on with the issues including being lied to by the call centre but I am too angry to go on. In short, this is a scam service. I do understand R.A.C. have little to do with their european side but the way they advertise and even the wording in the terms and conditions is simply disgusting. Even reading the terms and conditions is useless as they are very open to interpretation and even details advertised on the website,such as phone numbers are wrong. I am truly gobsmacked that a company such as the R.A C. (A national institution, if you will) can run a service so badly. Spoiler alert. R.A.C. european breakdown use a proxy company to handle their european services. The french side are completely useless and as bunch of crooks. That will sound harsh but I can provide the evidence to prove this. I hope you read this and take note. There will be plenty of times when the service works out ok but I promise you this. If things go wrong you will probably do better to skip breakdown cover abroad and sort things out yourself. If you dont believe me phone them up and actually check what is covered. For instance, if you breakdown on a toll road or if you are carrying bikes on a cycle carrier or towing a traler tent You may come to the conclusion that the cover does not, as advertised, bring complete price of mind.”

Helpful Report

Posted 5 years ago

“Popped out for some dig folks at 1.20pm. Van threw the auxiliary belt leaving it undriveable. RAC told me I might have to wait up to 4 hours for a 2 mile recovery but would not commit to a firm time. Still sat here ar 6.00pm after being told might be yet another 45 minutes. Thankfully I gave used my time wisely and have quotes for other providers for if I ever get home. Not worth. complaining as this lot will not accept criticism.”

Helpful Report

Posted 5 years ago

“i called the rac at9,55 am on saturday the 26th of october so thats today told them i had a flat battery and needed there help i was told it would be around 2 to 3 hours as the weather was bad ok i understand that so i waited and waited and waited and yes i am still waiting its now 17,30 on saturday night not only have i sat in all day waiting for the shocking company but i have a night shift in london and i live in stoke on trent so no way of getting there as a company you have a duty of care to look after your customers i shall be seeking a full refund of my payments to u i have not even recived one text say whats going on i will be reporting the rac to the standards agency and also seeing if the papers are interested in my story so people stay well clear of this muppet company as they have no clue what they are doing and dont care about there loyal customers and what happens to them in an emergency”

Helpful Report

Posted 5 years ago

“Disgusting service,did damage to my elderly parents car,appears they can't see the video that was taken by a garage, of the damage they caused,and to think my mum gave the bloke a tip,for him to deny it,thanks to the rac they are left with no car and a hefty bill,how good they must feel.”

Helpful Report

Posted 5 years ago

“took money from my account which i did not authorise they said it auto renew and they send a letter i didnt receive but they still take the money robbers”

Helpful Report

Posted 5 years ago

“Absolutely disgusting company! I broke down after my night shift, called them up and they said that my cover has been cancelled and I will have to pay 200.- pounds for them to pick me up. That was night time! I did not have that money so my partner had to come from quite a way to sort me out! Then I just went and joined AA, but few months later noticed that RAC has been taking money off my account all along, even months later! When filed an investigation, they just ignore me and haven’t even bothered to refund me!”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Superb representative at Tesco at the Ricoh in Coventry. Talked me through the process and cover and provided a great deal”

Helpful Report

Posted 5 years ago

“The worst experience ever . I rang them at 6:23 pm and i was told there is a 70 minute wait .. jockers arrived at 1:41 am .. never ever use them again avoid them at any cost .”

Helpful Report

Posted 5 years ago

“My fuel tank leaked at a fuel station. Fire service were called and couldn’t leave the vehicle until the rac arrived to remove it. Was told I would have to wait 4 hours - the fire service had to wait until the vehicle was finally removed 6 hours later. The removal vehicle was a contractor who said he was meeting another contractor for handover at m1 south services. He left the vehicle at the services with the key in the car unlocked and a note in the passenger seat - there was no handover. What would have happened if my car had been stolen?”

Helpful Report

Posted 5 years ago

“I paid for home start, however I needed help twice,never showed up,no reliable service. I don't recommend them to anyone.”

Helpful Report

Posted 5 years ago

“Car broke down this evening. Rang RAC. Seems they are now staffed by 12 year olds in the call centre. They didn't ask any of the usual questions about whether I was safe, or whether there were children in the car. I told them where I was. They promised to send someone within 70 minutes. Naturally no-one turned up. Temperature had dropped and I was getting cold and uncomfortable. Phoned again after waiting 2 hours and was told 11 p.m. was the new ETA, about 4.5 hours from original call. No-one had kept me informed. If I hadn't have rung, I would never have known. No explanation for the change, other than 'It's Friday night' . Don't think I would have managed another 2 hours wait, I would have frozen. Phoned again and made an official complaint. They said a supervisor would ring back. They didn't. Made my own way home in the end, and left the car. Rang RAC again and told them it was pointless coming to rescue me now. They didn't seem to care. Hopeless levels of service. Will dump them and move to someone else. Avoid.”

Helpful Report

Posted 5 years ago

“I spotted an amount for RAC cover on a credit card statement for a card I dont use - I dont have RAC cover. Rang to tell them to be told they had taken my payment for the PAST FIVE YEARS. Yes my fault - my credit card statement was one I didn’t check every month as balance was quite high. They refunded the latest one but wont refund the others even though I had breakdown cover with another company. They reckon I ticked a box to say they could take it every year. Operators rude and insinuating I’m trying to scam them .... I cancelled my sons policy that I had paid for him for the past 3 years and I wouldn’t use them again, so there rudeness has cost them custom. My advice would be to keep clear of them .... or if you do use them and cancel in later years keep an eye on your bank account as they can take your money regardless”

Helpful Report

Posted 5 years ago

“Don’t ever use RAC. European cover is terrible. We were without our car for almost a month because of their total incompetence-in the end threatened to report car stolen as nobody seemed to know where it was! They appear to routinely lie to their customers and do not bother to get in touch to explain. I have logged a complaint in detail which includes texts, phone logs etc which will have arrived in Bristol today requesting acknowledgment. Fellow forum users will not be surprised to know that nothing has happened. Watchdog next call I think!”

Helpful Report

Posted 5 years ago

“My daughter who is very anxious and broke down on the way to work at 10pm on a stretch of road that had no lights at all. She was alone and told the RAC this, yet they took three and a half hours to come and get her making her very late for work, but more to the point extremely anxious being left in total darkness. As a father, I find this totally unacceptable. Unfortunately, I was out of the country so couldn't come and wait with her.”

Helpful Report

Posted 5 years ago

“If I could I wouldn’t give them 1 star I have home start and rang to say they are too busy to come I said I want home start as that’s what I have paid for so they sent an independent men round when he turned up he said all he can do is take it to a garage it was 9.30 at night and I didn’t see the point I will never use rac ever again stay well away”

Helpful Report

Posted 5 years ago

“Just bought the full data check from the RAC. For over £13 they are telling me the car I want to buy tomorrow has had no previous keepers. It has 20,000 miles on the odometer, so that is clearly wrong!”

Helpful Report

Posted 5 years ago

“Problem with RAC make money out of my breakdown I have a personal cover with them for 1 years I pay!! and after few month I wanted to change my policy for business cover and they said that I can't have refund Or transfer part of previous payment money to new business cover!! This is robbery and awful service! Would recommend to anyone. 200110004153729 Thanks”

Helpful Report

Posted 5 years ago

“Worst company to deal with to date! After one of our customers broke down around 1pm on a saturday. It took until around 3am sunday morning to get them home, and that was without the vehicle they broke down in. Very poor service. Over 20 emails sent and 10+ phone calls over the last 9 weeks since complaining and still nothing been done. A total waste of a profitable business. Would never recommend to anyone!”

Helpful Report

Posted 5 years ago

“Used RAC for pre purchase car inspection. Used advance inspection. Absolute rip off. After the engineer inspected the vehicle - gave me all clear that car is perfect he couldn’t fault except 1 or 2 minor issues that I need not worry about. Received written report with more technical language. Purchase the car. Multiple phone calls and emails to RAC and complaints, never replied to any. Within 3 months car started giving problems with gear box issues, when the gear box was given all clear. Despite advance inspection, lot of things written in report as beyond the scope of inspection. If they can’t even find out that gear box is faulty, what sort of inspection is that. Moreover no answer to any of my enquires. Never use this rip off company.”

Helpful Report

Posted 5 years ago

RAC is rated 1.4 based on 2,968 reviews