RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,058 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,058 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid theses cheating lying overpriced con people. They made 200 million plus list year and failed to provide a service I paid for”

Helpful Report

Posted 2 years ago

“Scammers nothing else. I'm paying for recovery not for patrols duch*. Very poor customer service. Patrol guy very abusive and aggressive on the phone and then he refused the recovery and reported me as a abusive customer. I spoke to him back same way as he spoke to me. Bunch of scammers nothing else! Car not recovered. Paying them for the service they not providing! Financial ombudsman will be contacted. Wasting 2 days of my life and treating me as a idiot and aggressive customer! The RAC doesn't even have customer service number!”

Helpful Report

Posted 2 years ago

“Shocking Experience I wish I wasn’t providing a one star score as the RAC doesn’t deserve a score, We arrived at a manned car park after an 11 hour flight to find our car had been broken by the car park attendants so we called the RAC to arrange a pick up for the vehicle to take us from Heathrow to South Wales (our cover has national breakdown assistance). This happened at around 5pm, we phoned initially and was told someone would be with us within around 2.5hours, but the time on the link they sent us kept changing, we were freezing cold as we couldn’t start the car to keep us warm. We called the RAC back after no one attended to be told that the next time they would get someone to us would be at 12:15am, we waited and again no one showed, after over 7 hours of waiting we called them back to be told we were best off finding a hotel then calling them back at 7am in the morning. We found a near by hotel and set the alarm and called them at 7am and spoke with a manager who informed us that we would get a call in the next hour to confirm where we would be picking up the rental car, 2 hours went by and no call! We called to be provided with an incorrect telephone number for the rental car firm which we had to chase and source ourselves. At every point of their service we were handled with undue care and attention, we were just fobbed off at every point of contact. They have confirmed that they will cover the costs for the hotel and rental car but this doesn’t cover the stress it’s caused us. I can’t understand why they would action something but then not let us know what they’ve done, they need to train their staff or put a process in place where their system keeps their customers informed. I’m now absolutely mentally and physically drained by the experience and the RAC has a lot to answer for,”

Helpful Report

Posted 2 years ago

“Broke down today 730 am it’s now 1240 still no breakdown guy what a shower”

Helpful Report

Posted 2 years ago

“Was told i had to wait up to 6 hours for a patrol to attend. In the end it only took 3 1/2 . Then appalling service when i complained”

Helpful Report

Posted 2 years ago

“Awful organisation. Don't join, they are all image.unless it's a flat battery they are incapable of turning up , fixing , or getting you home. Simply don't care. Vile outfit”

Helpful Report

Posted 2 years ago

“Broke down 10 o clock at night on a dual carriageway with two young sons and a wife who needed to get home for her medicine, raining and parked on hard shoulder..rac put us as priority BUT still give us a five hour waiting time...shocking ...priority was 5 hours...not good enough...membership cancelled....”

Helpful Report

Posted 2 years ago

“Totally inept and unprofessional outfit. Used to be the flagship, now a sinking ship. Totally ripped me off with their car insurance too”

Helpful Report

Posted 2 years ago

“RAC Warranty – what a mockery of a policy. I bought a car, and within the initial two months, the turbo failed despite the vehicle having only 20,000 miles. The Turbo had coolant and oil issues, but due to the slightest trace of carbon, the entire claim was abruptly cancelled. This decision was made despite the carbon being minuscule and impossible to accumulate significantly in the 1,000 miles I had driven the car. I was assured that RAC was the best, seeking peace of mind at the age of 18. Instead, they brought about stress, aggravation, and prolonged delays in getting the car repaired. Eventually, the burden fell on the garage where I purchased the car, causing a three-month period without a vehicle and rendering me unable to work during that time. In essence, it's a complete joke – strongly recommend steering clear.”

Helpful Report

Posted 2 years ago

“I would like the chance to say my side of the story to why I should not deserve to pay this fee. I am a long time customer for RAC. My car was stuck in MK city on a Friday evening around 10 pm in June. I had called for RAC services, they said they would come. I checked the tracker and they said there would be a delay, however I waited as I understood the situation and they never came. I gave them additional time and waited for them to come the next day and they never came. I messaged RAC about this situation and I got no reply or any messages about the incident or an apology. The next day I contacted a private company and got the car delivered to my home so I can get it fixed. Even then, after hundreds of messages I got no reply from RAC. After waiting long enough I cancelled my account with RAC which was in July, a month after the incident happened. And now I have gotten a letter from the debt collector demanding a cancellation fee and my credit score has taken a big hit. Is this the customer service of RAC? They have caused me a big loss and I am feeling mentally drained and upset.”

Helpful Report

Posted 2 years ago

“After breaking down on a derelect road, bad lighting, my daughter came to wait with me until rac came, she had hazards on, then rac decided my car must be towed to a garage. Then my daughters cars battery ran out to which my daughter then told the rac man, to which he replied its not his problem and drove off, my daughter was then left vulnerable and afraid. I think rac is a complete and utter disgrace. I will not be returning to rac again, DISGUSTING”

Helpful Report

Posted 2 years ago

“Hi all. It's a scandal about the waiting times, lies, and depths that this outfit is prepared to sink to after you've bought a policy from them. They stooped so low as to withhold my caravan for 5 months in the South of France and still have it, using every underhanded excuse not to repatriate it contrary to the policy which states "If your towed vehicle can't be fixed before returning home, we will get it back home for you". The return date was 24/06/2023 and when at home we received an email on 26/06/2023 saying that they had not yet found a place to do the necessary repairs. How can a company treat a couple in their 70's with such contempt? and outright lack of empathy, costing us approx. £16-17,000. The FCA should withdraw its license to trade in misery and corruption. M Lowe”

Helpful Report

Posted 2 years ago

“Broke down 81 miles from home. Been a member for many years. Wouldn’t tow home as patrol man said we had not followed manufacturers guidelines on changing parts on our vehicle so weren’t covered under the policy. DO NOT BUY BREAKDOWN COVER UNLESS YOU HAVE A FULL SERVICE RECORD AND FOLLOW ALL OTHER MANUFACTURERS GUIDELINES TO THE LETTER OR YOU WONT GET HOME.”

Helpful Report

Posted 2 years ago

“I am giving it 1 star because visually the RAC approved car is a nice looking car. That's where the positive feedback ends. From the minute I dropped the delivery driver off to the train station I've had problems with the car and the shocking customer service from the RAC & dealer. Within 1 minute of driving away an engine light came on in the car. Not what you expect after paying £18495 + £200 delivery costs and an RAC safety check & platinum warranty. The dealer initially seemed helpful they booked me into a local garage who couldn't see me until 2 weeks time. The car ended up having to go to Mercedes which was booked in a few days later who then advise me my brakes pads were 3mm which is below what the RAC safety check should allow. Their dispute teams advised me 50% or more and 3mm is below this. I made the dealer aware that this is unacceptable after owning the car for such a short time and they ignored my emails. Then a few weeks later another engine light comes up so back to a 3rd garage who now confirm the brakes are at 1mm so no choice but to replace the pads and discs to keep my children safe. I submitted a report from the garage with photos of the pads and brakes to the RAC dispute team to complain and the dealer is refusing to compensate me and the RAC are useless. If you think you have peace of mind with an RAC approved car and warranty. THINK AGAIN. Shocking customer service from both RAC & Signature Cars and clearly in house/ dodgy MOTs! Avoid avoid avoid. I'm taking this further so no need to comment back trying to redeem yourselves thanks!”

Helpful Report

Posted 2 years ago

“Wife and child broke down with smoke coming from the car wouldn't come out as to close to home absolute disgrace avoid!”

Helpful Report

Posted 2 years ago

“Empty, promises zero service not worth the membership eight hours wait, I had to pay privately I cannot wait to put my kids in the car for eight hours. Shame on you RAC👎”

Helpful Report

Posted 2 years ago

“Waited 5 hours and still did not arrive. will not renew”

Helpful Report

Posted 2 years ago

“Currently over 4.5 hours waiting for patrol vehicle to arrive. When I first logged the breakdown I was told within 45-60 mins. I am Paying for the premium business breakdown cover which seems to not mean ANYTHING. Called the help desk multiple times over the past few hours to be told every time the patrol vehicle is on route and will be maximum 15 minutes. 1, 2, 3, 4 hours gone by and still not arrived only to be told the time has been pushed back by a hour every time. Awful service my advise is do not use RAC”

Helpful Report

Posted 2 years ago

“Daughter with grandson broke down on a junction, contacted the RAC for assistance ,only to be told they could not attend as the carcwas on a junction,to call the emergency services. She is left very distressed and vulnerable.”

Helpful Report

Posted 2 years ago

“My car of just a few weeks ownership broke down last night. Brakes stuck on on Land Rover Discovery 4. I phoned the RAC knowing I had an all singing all dancing policy. I have been a member for well over 20 years and only used them once. Firstly did not have internet due to adverse weather, probably, and went round in circles on the phone. Told to phone the following day, 'sorry, what'. You will have to phone back tomorrow. I was calm and explained my disabled wife needed to get home for her medication. 'Ahhhh, well we won't come out because you have no tax so we can't help'. Not sure where he was getting this from but fully insured with new MOT and could not take car without road tax. Looking at reviews, I cant see me getting any refund but will be making a stand legally. Totally outrageous. Quick enough to take money with no warning with massive hikes in price. This can only be settled in court by the looks of things . Luckily a local company came to my rescue for just over 20% of the cost of my RAC Policy. I would seriously question their ethics and are taking large amounts of peoples money and then finding any excuse not to attend. I would describe the service as refused to provide a service with anything I said falling on deaf ears with no regard for customers welfare or even considering reasonable behaviour. I renewed my policy thinking that in any eventuality we could get home or stay in a hotel. I probably would find it hard to believe the other reviews if this did not happen to me. It amounts to fraud/deception, taking money for a service and then not providing that service. It also brings into question the data protection act with regards criminal offences of acting on information from data that is not correct. A registered post letter of complaint along with an email has been sent and I await their response. I am asking for a full refund having received no service at all. I am also asking for all of the free cover I get from my bank and insurance company to be deducted from previous breakdown cover for the last 7 years.”

Helpful Report

Posted 2 years ago

RAC is rated 1.4 based on 3,058 reviews