RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,076 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,076 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited over a week for my car to be towed to a garage during opening hours. I got lied to on various occasions by the RAC team about the status of my tow. After chasing up the location or my car and the key, the car was dropped off to the wrong location after midnight. I was lied that the key was posted through the garage letterbox. My car was not only left unlocked in the wrong location for 3-4 days. The key was left on the passengers side wheel. I was lucky the garage was able to locate the car. The car found to be in an absolutely filthy state inside. I do not know yet if anything has been stolen from my car. My car is a Range Rover Sport and lucky it was not stolen. Absolutely shocking service from all departments of the RAC.”

Helpful Report

Posted 2 years ago

“Absolutely disgraceful company. My employer got us the best possible opt for the road recovery. 6 hrs waiting and still no one came to see me. Called them and they told me that no one is even assigned to come to see me. The online tracking is useless, keep changing the slots. I will miss work now as I literally had no sleep. They offered to book me a taxi but I can't take the risk - I need my car. I will definitely change the breakdown cover.”

Helpful Report

Posted 2 years ago

“Absolutely disgusted. My daughter is stranded on the M25 with two young autistic boys at 5:45 p.m. she called the RAC had a fill in a form online in the pouring of rain and had a message back to say they will be there after 11:00 p.m., horrendous standing out in the freezing cold pouring of rain for 5 hours with two young autistic boys. Absolutely unbelievable”

Helpful Report

Posted 2 years ago

“Car broke down, 1830pm, gentleman arrived, couldn't fix car, took us to a pub as it was -3. Call arrived they would have to stagger journey home service station to service station with up to 3 hr wait in-between. Another call 2 hrs later, now can't collect us or car, have been told.to take a taxi 102 miles home. Now told leave key at pub, car will be collected tomorrow at 12pm. Home finally at 0100am. Its now 24 hrs later, no call back, no car and no one willing to tell us what's happening”

Helpful Report

Posted 2 years ago

“We broke down today at 4pm. It is now 10.30pm and still no one has been. When we filled in the form they asked if anyone was disabled or elderly in the car. We said yes- 1 disabled and 1 elderly- as I am in my early 60s and my husband is 73. We also had our 19 year old son with us who is type 1 diabetic! Fortunately a kindly neighbour did an hour and 15 minutes round trip on icy roads to collect myself and my son and brought us home, but my elderly husband is still waiting in the car for the RAC to come. It is December. The temperature is at freezing point! Disgusting service! We are definitely leaving the RAC and going back to the AA. We never waited more than an hour for them to come out.”

Helpful Report

Posted 2 years ago

“Junk ! 15 years plus with these robbing turds ..last 2 call outs over the past three years have been worse than pointless .. The second to last attempt to gain help I was left for 6 hours with no attempt ever made to collect me or my car I ended up having to find a recovery company. Do no use the RAC ... Pay the AA or anyone else for that matter ..”

Helpful Report

Posted 2 years ago

“RAC promised to call me when they arrived. They did not. Instead, I got a message saying they tried to call me, which was untrue, because I had no missed calls during the time. I had my phone beside me at all times. I found the attitude of the call centre insulting and unacceptable.”

Helpful Report

Posted 2 years ago

“Incredibly poor customer service, not only did they give me incorrect advice which cost me over £750, the lady in customer services was also incredibly rude. For this reason I will be cancelling my membership and wouldn't advise anyone else to sign up with them.”

Helpful Report

Posted 2 years ago

“I broke down struggled to contact them online with my phone finally got through to them a 8-30am kept being told different times that they would get to me sat in my car in freezing temperature I am 70yr old and waited till they turned up at about 3-30pm couldn’t get me to the garage I had to wait till the day after for tow truck between 8am till 12 o clock lunch time and I sat there again in the freezing cold then I got a call from 1st rescue and recovery about 10-45am saying RAC passed me on to them and they were 1 hour away from me, I have been with RAC 43years membership counts for nothing very disgusted”

Helpful Report

Posted 2 years ago

“Do not recommend. I have now been waiting 36 hours for a breakdown engineer”

Helpful Report

Posted 2 years ago

“I phoned at 1500 because I'm car broke down whilst picking up my children from school. I phoned and was told as I have three very young children in the car I would be a priority. An hour waiting in minus 2 I managed to get a friend come and take the children home whilst I waited. Two hours later I was still waiting with no contact from RAC my friend came and picked me up so I could go and do dinner for children. I got home where I had internet and the online waiting time went up to 2200. This was a full 6 hrs after I rang. So how was this an emergency time from them. Lucky for my friend or I don't know what I would of done. It got to nine at night and still no contact, I got someone to tow it home with me sonat least it was at my house. Very dangerous with no engine but options were limited. We got it home and I phoned RAC again. They said it'll be tomorrow now,early morning. I'm sitting here now writing this with still no contact. It's been a full 22 hrs of waiting for them to help me. I would of died in the car if I was left waiting. STAY AWAY! I wil never use these again and will cancel my membership today. Pay ore and go AA.”

Helpful Report

Posted 2 years ago

“I had to wait over 7 hours for someone to rescue me tonight. In the end it was a partner firm as apparently there were no RAC service vehicles available even though I was only 3 miles from home. What's more the partner firm arrived within 20 minutes and could easily have picked me up a couple of hours earlier at least. No accurate timings given and no follow up. I was also on the phone for over 2 hours in total because it takes half an hour to get through to anyone whenever you ring. The partner firm weren't asked to pick me up until after I had been waiting for 7 hours. It took a manager 2 hours to call me back at the very end of the long wait. He said he was the only manager on shift that evening! Interestingly an AA man stopped after I'd been waiting 2 hours to see if I was okay just out of the kindness of his heart. Had it not been for a friend who lived nearby who brought me food and tea on a very cold evening it would have been even more difficult. I'm lost for words really.”

Helpful Report

Posted 2 years ago

“Yet another dreadful, dreadful experience with RAC Breakdown. Contacted them at 4:00pm via their contact number. Recorded message telling me to go online to log my details (not able to speak with an advisor at any point). Received a text stating estimated time of arrival 21:45pm - which I thought was bad enough - but they finally arrived just before midnight (8 hours in a freezing cold car with text updates every so often saying it would now be any time up to 12:50am. The final text from RAC themselves was 21:03 stating they were sending one of their, 'Trusted Partners'. Short phone call from RAC to say sending someone out to recover my vehicle. Waited with no update until approx 23:00pm when the Trusted Partner phoned to say any time up to 1:00am - another two hours in freezing temperatures. My initial texts from RAC asked if you are alone/elderly - I was/am both. Why do they ask this if it makes no difference to your wait time? The Trusted Partner phoned back to say they had a cancellation and would be 40 minutes. Hurray midnight and as it was only a 35-40 minute journey, I would be home by 1:00am- (9 hours). Trusted Partner arrived, gave him the postcode for his satnav and he set off in the opposite direction. Kept telling him he was getting further and further away from my destination and he refused to accept it until we were heading out to the M62/M1 instead of HARROGATE!!! I was freaking out as surely he knew the area. Eventually he turned round as he could see I was in a state of panic. Thus a short journey became a ridiculous and stressful event. This experience at 2:00am was bad enough for me as an older woman but can't imagine a young woman in the same situation. Clearly not acceptable. He did apologise as I disembarked from his truck. Not sure if that was for going miles and miles out of our way or for his general unpleasant demeanor / comments- but I have never been as happy to be on home turf. This is first the one star review I have ever given but I felt it necessary to make others aware. I hope RAC will take heed of these comments along with all their other terrible reviews.”

Helpful Report

Posted 2 years ago

“An employee of mine nineteen years of age rang you at eight o’clock tonight and as been given a one thirty estimated time bearing in mind she’s on her own and frightened it’s also freezing it says on your advert usually there in sixty minutes totally unacceptable it’s now midnight I am not with you with my car and after this I would not consider your company”

Helpful Report

Posted 2 years ago

“Been waiting for over 7 hours in the cold waiting for my bike to be recovered thay don't care don't waste your money maybe try the aa or green flag been a rac customer for over 10 years and I have only had to call them out 2 times the first time thay refused to recover my car that was then subsequently stolen thanks yo them not doing the job I pay them to and now thay have left me at the side of the road and refused to tell me how long thay are planning to leave me sitting in the cold thanks rac for a Disgraceful service”

Helpful Report

Posted 2 years ago

“RAC is worst uk breakdown service. I have been paying for months until I need their help for an easy fix breakdown and I was told to wait for seven hours for an engineer. The worst part is when I cancelled their membership they are now after me for a cancellation fee. Please never join RAC is worst of money. Join AA you will get excellent service for your money.”

Helpful Report

Posted 2 years ago

“Avoid theses cheating lying overpriced con people. They made 200 million plus list year and failed to provide a service I paid for”

Helpful Report

Posted 2 years ago

“Scammers nothing else. I'm paying for recovery not for patrols duch*. Very poor customer service. Patrol guy very abusive and aggressive on the phone and then he refused the recovery and reported me as a abusive customer. I spoke to him back same way as he spoke to me. Bunch of scammers nothing else! Car not recovered. Paying them for the service they not providing! Financial ombudsman will be contacted. Wasting 2 days of my life and treating me as a idiot and aggressive customer! The RAC doesn't even have customer service number!”

Helpful Report

Posted 2 years ago

“Shocking Experience I wish I wasn’t providing a one star score as the RAC doesn’t deserve a score, We arrived at a manned car park after an 11 hour flight to find our car had been broken by the car park attendants so we called the RAC to arrange a pick up for the vehicle to take us from Heathrow to South Wales (our cover has national breakdown assistance). This happened at around 5pm, we phoned initially and was told someone would be with us within around 2.5hours, but the time on the link they sent us kept changing, we were freezing cold as we couldn’t start the car to keep us warm. We called the RAC back after no one attended to be told that the next time they would get someone to us would be at 12:15am, we waited and again no one showed, after over 7 hours of waiting we called them back to be told we were best off finding a hotel then calling them back at 7am in the morning. We found a near by hotel and set the alarm and called them at 7am and spoke with a manager who informed us that we would get a call in the next hour to confirm where we would be picking up the rental car, 2 hours went by and no call! We called to be provided with an incorrect telephone number for the rental car firm which we had to chase and source ourselves. At every point of their service we were handled with undue care and attention, we were just fobbed off at every point of contact. They have confirmed that they will cover the costs for the hotel and rental car but this doesn’t cover the stress it’s caused us. I can’t understand why they would action something but then not let us know what they’ve done, they need to train their staff or put a process in place where their system keeps their customers informed. I’m now absolutely mentally and physically drained by the experience and the RAC has a lot to answer for,”

Helpful Report

Posted 2 years ago

“Broke down today 730 am it’s now 1240 still no breakdown guy what a shower”

Helpful Report

Posted 2 years ago

RAC is rated 1.4 based on 3,076 reviews