RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,058 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,058 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay away!! It can't be worse. I've been waiting for 8 hours for the truck to be sent and they lie to me every hour that it's coming. I was left without water, without food and nobody cares!!”

Helpful Report

Posted 2 years ago

“I am a member for RAC for more than 10 years. I would still like to use their insurance product but they make it harder for me to renew my policy online. So they stopped sending me bill where I can use the reference number to pay and since I couldn't pay and I forgot the date where my policy expired, my policy expired and I was forced to buy new policy at very inconvenient time. This is so frustrating even for someone who is willing to give them money and rarely do claims”

Helpful Report

Posted 2 years ago

“Been trying to cancel my breakdown policy before they take the auto renew payment but all the phones are linked so can’t speak to a person or send e mail. I’ve even text to the hard of hearing section with a reply asking to phone. It’s disgraceful”

Helpful Report

Posted 2 years ago

“I was with RAC for years however i broke down quite away from home and had to wait over 9 hours not at all good service My daughter has a motability car and her carer put in diesel in THE PETROL tank took Did not resolve issue and it was some days before was taken to dealership very poor service considering my daughter is a vulnerable adult I've give 1 star because I would not be able to write review it should be NO STARS AT ALL”

Helpful Report

Posted 2 years ago

“This is the second time my daughter has had to use the RAC. The first time she pulled off the motorway so wasn't priority even though she was on her own in an unfamiliar area. She waited over 7 hours. Last night she was travelling on the m25 on her own, when at 8pm her tyre blew out. She was told she was priority because of where she was and was given an estimated time of 1 hour. After an hour she was given another estimated time of approximately another 2 hours. She cancelled and got an independent company to fix her car. Disgusting treatment that we pay for. Never again. Will be changing to a different breakdown company.”

Helpful Report

Posted 2 years ago

“They should be a evil shame that rac treats disabled customers and Discriminate against disabled customers and provide bad evil service and rip off disabled customers and I would not recommend this evil rac and advice for any disabled customers Stay away from this Evil rac company”

Helpful Report

Posted 2 years ago

“I have been with the RAC for 25 years , I was sent a renewal to start November 6th 2023 and the monthly payments had gone up from £34 odd a month to £47 odd a month , I have called them out once in a year . I phoned the RAC today , to ask why there was such a difference in the monthly repayments , I was told that everything has gone up , I asked if they could do something to reduce the payments . I was told by the person on the phone that he would reduce the payments to £36 odd a month with free onward travel and this price would stay the same next year , I was quite happy with that . The man I was speaking to said he would just check with is Manager , came back to me and his Manager would not authorise this . So I cancelled my subscription . Terrible customer service .”

Helpful Report

Posted 2 years ago

“Broke down on the motorway and called them. Could not be clearer that I only joined to be taken back to my address. Said I was happy to pay for that. Agreed to join on the basis I would be recovered, told them to make a model of my car. Recovery driver gets their smoking cigarettes refuses to tow me anywhere. Proceeds to smoke and Stinking of cigarettes Ended up having to wait an hour just for him to tell me that he could not take me anywhere. do not join this company. They have very few recovery drivers and even worse customer support. Namely Alicja Skoczkowska the so called Customer Care Executive who took two months to reply to me. The refuse to refund me and are complete crooks. Hopefully this helps someone not join these absolute clowns”

Helpful Report

Posted 2 years ago

“We were left today by a busy roadside for road for 9 hours. My daughter and my dog were with me. I called every hour and was told 3 mins wait. The car broke down at 12.30pm and was we were still waiting in the dark cold night at 8pm.thankfully two traffic control officers stayed with us and tried contacting the RAC numerous times but no one came or they did not even call a third party to help us. They officers helped us contact a third party to get us home. RAC you should not be in business! My daughter is under the urgent care of duty and you did not help at all you left us by a very busy roadside for 9 hours we had no food or water!! if it wasn't for the amazing traffic control officers compassion and care we would not have got home. 9 hours do NOT USE THIS COMPANY I AM SERIOUS THEY SHOULD NOT BE IN BUSINESS. They don't deserve the one star.”

Helpful Report

Posted 2 years ago

“Been waitin 5 hours. still no show.”

Helpful Report

Posted 2 years ago

“Wish I had read these reviews before renewing. Very long wait time, listening to automated message for last 30 mins 😡 Wont be signing up again to RAC”

Helpful Report

Posted 2 years ago

“I have been waiting patiently for two days since the breakdown of our van only to be told when i called richfords motors this evening to chase the pick up like i have done for two days and two nights, that’s when I was told the vehicle cannot be seen. She said that i should ring the police because the road has double yellow lines. i said i have this vehicle tracked and it has not moved. she won’t let me speak so i screamed out of frustration. she still won’t let me speak (i don't know how these people are making their way into such positions where they are trusted to deal with frustrated human beings.) I tried to explain to this lady to speak to the driver to look around the petrol station (at this point i gathered the vehicle was within the petrol station compound but by the road and very visible) instead of listening she allowed the driver drove away wasting everyone’s time. Mind you, i called them before finding out about this. No one cared to contact me to say they could not find the vehicle. This, i am not sure happed, i don’t think anyone went to pick up this vehicle. They told me i must speak to RAC to rebook the pickup. However, when i called the first time and spoke to a lady she asked me to hold on while she speak with the richfords motors. She came back with some story that the vehicle is with the police even though i have explained that the vehicle is still there and i had called the petrol station to confirm. The lady at the petrol station even told me that they need the van moving asap because they have a delivery in the morning and the van is in the way. That lady at RAC asked me to hold on the second time and then hung up on me. I rang richfords again and was told there is nothing they could do, that i must ring RAC again. I have been treated like i am insane. i feel insulted and very stressed. I have been understanding with the whole scenario because i understand the situation with the flood but this treatment from you and your contractor left me shocked and very disappointed. I have been with you guys for over 8 years now and this treatment goes to show me the kind of service you provide. I rang the second time and this time a gentleman called Mohamed picked up and was nice. He too was poisoned with the made-up and insane story of the van being towed by the police. not sure who hired this person in this richfords office. people saying things without fact. obviously says their level of education.”

Helpful Report

Posted 2 years ago

“I have been waiting 9 hours for a breakdown technician. I have called 5 times for an update and told they would prioritise my case and ring back. Nothing has happened.The last message said they would be here 3 hours ago. This is beyond appalling.”

Helpful Report

Posted 2 years ago

“The worst experience, twice in a year left for hours , gave up both times and paid fortune for a recovery truck instead. Both instances got call off an RAC partner, looking for me ......24 hours later. In very cold conditions. Hopeless”

Helpful Report

Posted 2 years ago

“Reported a breakdown 6pm Sunday 15th October... it's now 7am Wednesday- and still no recovery. After a my clutch had failed on my van.. I was told a patrol would be with me within 5 hours (when first reported) I waited untill midnight and called in again and was told unfortunately we are unable to attend as we are very busy! And advised me to get a taxi home and we will attend between 1pm-9pm Tommorow. Midnight the following day- no-one arrived. Day 3- Tuesday.. I was told after i made numerous calls, that a tow truck (3rd party) would attend within 4 hours... (by 12pm) waited for them.. again no-one arrived. Called again that evening to was told the tow company arrived at 3pm and tried to call you 4 times! But I didn't answer. My phone does not take voicemails and my phone did not ring- not once. So I asked them to add another contact number to the job (two numbers) and could I have the 3rd party companies number and I will communicate with them directly- because I'm on day 3 and the garage is waiting for my van. The response I got from one call handler was "I can't do anymore!" And hung up on me! Day 4 now- still no recovery!!!!! Avoid.”

Helpful Report

Posted 2 years ago

“Been waiting for a patrol car to come out to me since 3pm 16/10/2023 it is now 02:10pm 17/10/2023 and my car window has been open all night! Need I say any more’ Customer services are below average and the Automated voice system that is supposed to help you doesn’t even work correctly. I’m actually lost for words and feel like I have been robbed. Can’t wait for the contract to end.”

Helpful Report

Posted 2 years ago

“NEVER BUY RAC NEVER Disgusting, incompetent and waste of time If you can avoid it Never Buy RAC Never Im sat in my care since 2 o’clock this afternoon and its 21:25 now, and still waiting to show up🥵”

Helpful Report

Posted 2 years ago

“Estimated 6hour response time. I called a local recovery company who were there within 15 minutes. There can be no excuse for leaving customers stranded for that amount of time. Total waste of money. Needless to say I won’t be renewing my cover.”

Helpful Report

Posted 2 years ago

“One of the worst breakdown services I’ve ever experienced. A local company would come faster and do a better job than this unprofessional company which gives people a fake idea about them. I regret buying their breakdown service big time.”

Helpful Report

Posted 2 years ago

“Avoid this liar company they are misleading clients sending estimating messages but nobody is way way They are the worst company ever . Never use RAC again . They don’t care about clients that it’s on the road on a cold wind . They are. Very disrespectful . Horrible service and make us wait more then 8 hours for a center London recovery . Very disappointed , my company itself we canceled 18 membership . And never ever ever we use then again Use any other alternative company but never use RAC Rubbish and money waste Samuel”

Helpful Report

Posted 2 years ago

RAC is rated 1.4 based on 3,058 reviews