RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,038 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,038 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THE RAC AT ALL COSTS. …Unless you want to wait in a dangerous position on a country road for 14 hours without food or water and then, during this period, get told various lies and unfulfilled promises. We even had to read out their policies to them to remind them what we were entitled to.. ‘roads are bad’ (there is no traffic shown at all on the roads) ‘it’s a busy day’ ‘covid’ … every mundane lie they can train their phone staff to come up with. Save yourself experiencing one of the most frustrating days of your life and avoid RAC at all costs.”

Helpful Report

Posted 4 years ago

“I am a disabled person and have been waiting for over 6 hrs missing two hospital appointments, I was told that someone would be out at 12-130 then at 1,45 I was told it would be 3, at 3.45 I contacted R A C again and was then told it would be any time after 7.30 asked why and told I was not a priority here's me thinking heart condition and being referred by GP so asked what, how's that and said sorry that was that phoned GP told me to ring 999 THANK RAC now ended up in hospital for a test they could have done without me having to say and taking up abed thank you so much there are a few words I would like to put down but no but no visitors and wife's worried sorry but had to put this down as im a bit p/off”

Helpful Report

Posted 4 years ago

“The question 'what went wrong' The answer to that is everything. Went wrong. Lone female and I called to report breakdown at 5.30 pm. Was told that ETA would be about 3 hours because of exceptionally high levels of traffic now the country is out of lockdown. The first of many lies and rubbish comments they made. Received a few generic texts saying they were going EVERYTHING to respond but due to COVID etc blah blah blah there are delays. I was then informed that 'one of their trusted partner's would attend. I should have requested a copy of the said trusted partner's DBS certificate so that I could feel comfortable that they were trustworthy. But no - I just wanted to get home. After 3 hours and twenty minutes some disinterested person turned up and said he couldn't fix the car and arranged a pick up truck. Was told it would arrive in about one and a half hours. It's now 9.10 pm. I called RAC yet again to complain but would you know it got cut off (they hung up) Trusted partner recovery truck arrived at 11.45 but had to unload another car he had recovered for RAC to load my car and then tow the other recovered vehicle. Was told by this driver that RAC always call them out when RAC can't provide the service that RAC members pay for - basically RAC are not fit for purpose. I waited for 6 hours and fifteen minutes for a recovery vehicle and arrived home at 12.15 am. I will cancel my membership tomorrow - as will my daughter and I shall tell as many people as possible about the appalling lack of customer care that the RAC so obviously have. Do NOT blame your incompetence and obvious financial greed on COVID, we have all been there and are not stupid ! Buy more patrol vehicles, employ more patrol drivers, deliver a service that justifies your fees. The RAC are not fit for purpose and should not be allowed to continue in business - they are effectively obtaining money by deceit. I will join th AA or any other breakdown provider tomorrow, even one in France - or Hungary, they would provably get to me quicker. Don't ever choose this shambles of a company if you want to feel safe and supported, they just don't care.”

Helpful Report

Posted 4 years ago

“Left for 4 hours on the side of the m5 Couldnt get over safety barrier due to dense bushes Many calls to rac...false promises etc police came after 2hrs and called highways to tow us to next services because of dangerous position...recovery came within 1/2 hour..paid £150 to highways ....expected driver to then unload us so we could get hold of rac again to arrange recovery to home....(this is what highways told us would happen )driver informed us that he was doing that on behalf of rac !! Got us home..never said a word ...used his phone while driving....all very strange ? Or a good way for third party companies to earn extra ?? Who knows... Now to try and reclaim £150 from rac...not holding my breath...”

Helpful Report

Posted 4 years ago

“I broke down today 23/7/2021 on the… I broke down today 23/7/2021 on the A4042, phoned the Rac and it took them ages to find my location after much explaining on the phone, after they had found my location they passed me on to a driver. They did not tell the driver my location, so I had to explain again for 10 mins again. After the breakdown driver understood my location, he said sorry that is a Vulnerable situation I should phone 101 and then get back to them. I phoned 101 and was on a 9 person call waiting. So I phone Rac again. They had not stored my location so had to go over it again. In between them trying to find out where I was I was cut off. Thank fully a friend pulled up in a works van and we all picked up a 796lb Harley Davidson fxstc softail up and put it in the back of his van. Costing me 30£ for his help. The Rac are about the worse break down device in my estimations now and I would never recommend them to man or beast”

Helpful Report

Posted 4 years ago

“APPALLING, Shameful, Disgusting service. I had a puncture on the rear tyre of my motorcycle and at 13.35 rang the RAC for help after i couldn't get help anywhere else. They said there would be a delay(ok) they didn't say there would be a 10.5hr delay. Oh sorry you were lost in the system they said, we'll get this resolved ASAP they said. That was at the 8hr mark. I spotted an RAC van and went to ask the couple whose car it was how long they had waited, 45min was the answer. How the hell is this possible, 10.5 HRS Jeezus. If i could leave a minus star i would.”

Helpful Report

Posted 4 years ago

“Appalling service Been sat waiting 5 hours to be recovered. Tried ringing there useless customer services been on hold 90 minutes and still no answer what an absolute joke of a company.”

Helpful Report

Posted 4 years ago

“Appalling service. Left for 4 hours on the side of a dual carriageway in the middle of the night with 3 small children on board. In the end I paid £240 to get a local recovery service to get me back on the road as no one could give me an answer at RAC of when they could get to us. They blame it’s busy as we have come out of lockdown but come on! RAC sold me the policy pre lockdown they said they could cope in “40 mins” then what’s changed? There is less people driving on the road as ever as many are working from home now. The broad and short is they are not paying for enough patrols on the road either due to squeezing profits or they are in trouble...”

Helpful Report

Posted 4 years ago

“Broke down at Roadside premium cover advised 3 hours, simply not good enough pay for battery cover and 1 other car,in previous years 2016 for a dead battery / electrical fault they arrived in 20mins and fitted a battery in another 20mins shocking service and you are talking to nobody's who work from home and sub the job out to an RAC trusted partner, no confidence they will turn up”

Helpful Report

Posted 4 years ago

“Absolutely awful. I broke down on an unlit country road at 7.30pm, no one else around. Abandoned the car at 11.00pm in complete darkness and cold, as RAC still hadn’t turned up. As a lone female I felt unsafe. RAC simply don’t get it. Complaining is pointless. RAC offer no commitment to reaching you in ANY timeframe and many others have had similar experiences where vulnerable people are left in terrible situations for 8 hours or overnight. There’s an arrogance to the company who see nothing wrong in providing a truly awful service. Please avoid, it really is for the best.”

Helpful Report

Posted 4 years ago

“Stuck ON THE MOTORWAY for 5 hours - no updates from RAC - when i called, 'they' apologise and tell me that someone is looking into it and will update me every 30 / 40 minutes - NEVER HAPPENED”

Helpful Report

Posted 4 years ago

“We broke down on A303 Thursday 12 August 1.15 pm Rac asked us to call police as we were in dangourous position. We sat there for 6 and half hours ,Rac never came ,kept saying they would but didnt come. Police recovered us off A303 at 7 pm. Rac now refusing to pay £150.00police charge, and Recovering our vehicle home from Chard. Allso no help we were stranded,luckily freinds came to our rescue from Devon. From Thursday night to saturday night on phone to Rac to try and sort out situation Which came to nothing just let down after let down. Saturday 14 August we had to get train home 6 and half hour journey back and a cost of £130.00 which i will allso try and get back from Rac. I been a customer of Rac for 30+ years Im shocked and disgusted how we been treated. Dreadfull company .”

Helpful Report

Posted 4 years ago

“***WARNING DO NOT USE THIS COMPANY… ***WARNING DO NOT USE THIS COMPANY ****Wish I could give this a 0 star as I was left stranded I reported my breakdown at 21.55 and at 22.07 the messaged saying the they are busy and will get an update in 30mins and then nothing still nothing had to sleep in car all night and then walk miles to a shop so I could buy the stuff to do it myself ABSOLUTELY SHAMBLES OF A COMPANY still waiting to hear from them not even a phone call to say sorry but won't get to you tonight just absolutely nothing from them in my moment of need ***WARNING DO NOT USE THIS COMPANY***”

Helpful Report

Posted 4 years ago

“Absolutely disgusting service left me without a car 7 days later still nothing I pay £25 a mont which entitles me to a courtesy car if my car has to go to a garage well still nothing you are quick enough to take our money but not so quick at delivering what people pay for I would not recommend the RAC to my worst enemy it’s an absolute mess the way the RAC is run the customer service team need to learn some manners terrible people stay away go to green flag or the AS for your own piece of mind don’t take the chance of being left stranded without a courtesy car that you have paid for”

Helpful Report

Posted 4 years ago

“Is taken 8hrs to be recovered as a priority ( because we are on Motorway and have two children in the car) we are sat there now they have said they will be a hour bloody useless do not under any circumstances use the RAC”

Helpful Report

Posted 4 years ago

“RAC you are a absolute disgrace. Yesterday you left a 71 year old man stranded from 16:00 at Carding mill valley with his broken down motorbike! When we spoke to him at 21:15 after he had waited over 5 hours !!!!! You then told him you will probably get there at 2am in the morning !!!!!! You were willing to let a 71 year old man till 2am with no cover, no food or drink in a dodgy valley in the dark till 2am. Absolute disgrace !!! Luckily a local garage sorted him and took him and his bike home. NEVER will I pay a penny into your business and suggest everybody does the same! All you did was blame covid for the delay!”

Helpful Report

Posted 4 years ago

“APPALLING I'm lone female driver who today had engine failure on busy A road.tried calling to be transferred by a bored sounding call handler to automated messaging that wd not recognise the key pad numbers it wanted ne to press or putting on hold because busy. I'm a member and I had to pay nearly £300 to join the AA get emergency call out and tow. They were beyond useless. They will not be there for you in emergency trust me ladies!”

Helpful Report

Posted 4 years ago

“Phoned at 9.40am, was told quicker to report breakdown on line, this was done at approx 10.20am, did not get mechanic till 6.30pm!!!! Kept been told roads very busy, what a load of rot, they have taken to much on and cant look after loyal customers.”

Helpful Report

Posted 4 years ago

“I am not a member of RAC but I could easily avail of their services if I were dishonest! This is because since 2002 they have sent me the renewed breakdown cover membership details of the previous tenant of my property. I have informed them every year that this person no longer lives at my address, I have sent the renewal documents including the membership card back to them, I have phoned and I have written and even on one occasion, got a reply telling me that there was nothing they could do to stop the mail coming to my address. They are happy to take this customer's money every year but are not prepared to ensure his documents reach him. Don't trust this company with your details as they do not protect the information, plus you can't be certain where your paperwork may end up.”

Helpful Report

Posted 4 years ago

“Not even one star they're brutal at trying to meat double your costs in year two and so rude on the telephone I can't advise anyone to use this failing company!”

Helpful Report

Posted 4 years ago

RAC is rated 1.4 based on 3,038 reviews