RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,058 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,058 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“APPALLING, Shameful, Disgusting service. I had a puncture on the rear tyre of my motorcycle and at 13.35 rang the RAC for help after i couldn't get help anywhere else. They said there would be a delay(ok) they didn't say there would be a 10.5hr delay. Oh sorry you were lost in the system they said, we'll get this resolved ASAP they said. That was at the 8hr mark. I spotted an RAC van and went to ask the couple whose car it was how long they had waited, 45min was the answer. How the hell is this possible, 10.5 HRS Jeezus. If i could leave a minus star i would.”

Helpful Report

Posted 4 years ago

“Appalling service Been sat waiting 5 hours to be recovered. Tried ringing there useless customer services been on hold 90 minutes and still no answer what an absolute joke of a company.”

Helpful Report

Posted 4 years ago

“Appalling service. Left for 4 hours on the side of a dual carriageway in the middle of the night with 3 small children on board. In the end I paid £240 to get a local recovery service to get me back on the road as no one could give me an answer at RAC of when they could get to us. They blame it’s busy as we have come out of lockdown but come on! RAC sold me the policy pre lockdown they said they could cope in “40 mins” then what’s changed? There is less people driving on the road as ever as many are working from home now. The broad and short is they are not paying for enough patrols on the road either due to squeezing profits or they are in trouble...”

Helpful Report

Posted 4 years ago

“Broke down at Roadside premium cover advised 3 hours, simply not good enough pay for battery cover and 1 other car,in previous years 2016 for a dead battery / electrical fault they arrived in 20mins and fitted a battery in another 20mins shocking service and you are talking to nobody's who work from home and sub the job out to an RAC trusted partner, no confidence they will turn up”

Helpful Report

Posted 4 years ago

“Absolutely awful. I broke down on an unlit country road at 7.30pm, no one else around. Abandoned the car at 11.00pm in complete darkness and cold, as RAC still hadn’t turned up. As a lone female I felt unsafe. RAC simply don’t get it. Complaining is pointless. RAC offer no commitment to reaching you in ANY timeframe and many others have had similar experiences where vulnerable people are left in terrible situations for 8 hours or overnight. There’s an arrogance to the company who see nothing wrong in providing a truly awful service. Please avoid, it really is for the best.”

Helpful Report

Posted 4 years ago

“Stuck ON THE MOTORWAY for 5 hours - no updates from RAC - when i called, 'they' apologise and tell me that someone is looking into it and will update me every 30 / 40 minutes - NEVER HAPPENED”

Helpful Report

Posted 4 years ago

“We broke down on A303 Thursday 12 August 1.15 pm Rac asked us to call police as we were in dangourous position. We sat there for 6 and half hours ,Rac never came ,kept saying they would but didnt come. Police recovered us off A303 at 7 pm. Rac now refusing to pay £150.00police charge, and Recovering our vehicle home from Chard. Allso no help we were stranded,luckily freinds came to our rescue from Devon. From Thursday night to saturday night on phone to Rac to try and sort out situation Which came to nothing just let down after let down. Saturday 14 August we had to get train home 6 and half hour journey back and a cost of £130.00 which i will allso try and get back from Rac. I been a customer of Rac for 30+ years Im shocked and disgusted how we been treated. Dreadfull company .”

Helpful Report

Posted 4 years ago

“***WARNING DO NOT USE THIS COMPANY… ***WARNING DO NOT USE THIS COMPANY ****Wish I could give this a 0 star as I was left stranded I reported my breakdown at 21.55 and at 22.07 the messaged saying the they are busy and will get an update in 30mins and then nothing still nothing had to sleep in car all night and then walk miles to a shop so I could buy the stuff to do it myself ABSOLUTELY SHAMBLES OF A COMPANY still waiting to hear from them not even a phone call to say sorry but won't get to you tonight just absolutely nothing from them in my moment of need ***WARNING DO NOT USE THIS COMPANY***”

Helpful Report

Posted 4 years ago

“Absolutely disgusting service left me without a car 7 days later still nothing I pay £25 a mont which entitles me to a courtesy car if my car has to go to a garage well still nothing you are quick enough to take our money but not so quick at delivering what people pay for I would not recommend the RAC to my worst enemy it’s an absolute mess the way the RAC is run the customer service team need to learn some manners terrible people stay away go to green flag or the AS for your own piece of mind don’t take the chance of being left stranded without a courtesy car that you have paid for”

Helpful Report

Posted 4 years ago

“Is taken 8hrs to be recovered as a priority ( because we are on Motorway and have two children in the car) we are sat there now they have said they will be a hour bloody useless do not under any circumstances use the RAC”

Helpful Report

Posted 4 years ago

“RAC you are a absolute disgrace. Yesterday you left a 71 year old man stranded from 16:00 at Carding mill valley with his broken down motorbike! When we spoke to him at 21:15 after he had waited over 5 hours !!!!! You then told him you will probably get there at 2am in the morning !!!!!! You were willing to let a 71 year old man till 2am with no cover, no food or drink in a dodgy valley in the dark till 2am. Absolute disgrace !!! Luckily a local garage sorted him and took him and his bike home. NEVER will I pay a penny into your business and suggest everybody does the same! All you did was blame covid for the delay!”

Helpful Report

Posted 4 years ago

“APPALLING I'm lone female driver who today had engine failure on busy A road.tried calling to be transferred by a bored sounding call handler to automated messaging that wd not recognise the key pad numbers it wanted ne to press or putting on hold because busy. I'm a member and I had to pay nearly £300 to join the AA get emergency call out and tow. They were beyond useless. They will not be there for you in emergency trust me ladies!”

Helpful Report

Posted 4 years ago

“Phoned at 9.40am, was told quicker to report breakdown on line, this was done at approx 10.20am, did not get mechanic till 6.30pm!!!! Kept been told roads very busy, what a load of rot, they have taken to much on and cant look after loyal customers.”

Helpful Report

Posted 4 years ago

“I am not a member of RAC but I could easily avail of their services if I were dishonest! This is because since 2002 they have sent me the renewed breakdown cover membership details of the previous tenant of my property. I have informed them every year that this person no longer lives at my address, I have sent the renewal documents including the membership card back to them, I have phoned and I have written and even on one occasion, got a reply telling me that there was nothing they could do to stop the mail coming to my address. They are happy to take this customer's money every year but are not prepared to ensure his documents reach him. Don't trust this company with your details as they do not protect the information, plus you can't be certain where your paperwork may end up.”

Helpful Report

Posted 4 years ago

“Not even one star they're brutal at trying to meat double your costs in year two and so rude on the telephone I can't advise anyone to use this failing company!”

Helpful Report

Posted 4 years ago

“Completely hopeless service. AA so much better Been waiting 3 hours for help. Have 200 miles to travel tonight for early morning appointment. Was getting regular 30 min updates but they have stopped too. Don’t waste your time or money with this outfit!!!”

Helpful Report

Posted 4 years ago

“Last Sunday 1st of august broke down on the m 42 clutch problem I phoned at 5-10 , I had my grandchildren 2 and my dog , the rescue truck did not come till 19- 40 ,after an augument with the lady at the call centre I was told the contractor was coming at 19-40 I think it is totally unacceptable to wait for 4-1/2 hours , the children were upset the girl being 7the boy 10 I feel very let down by your service I hope someone takes note !!!!”

Helpful Report

Posted 4 years ago

“Horrendous service is an understatement. The drivers have no clue what they are doing and we have had to call technicians out multiple times with all of them having different conclusions and none of them being correct. The people on the phone service are incredibly rude and unhelpful. On one instance I called regarding a breakdown the day after a RAC technician worked on our car, I was handed to 4 different colleagues within 10 minutes with no explanation and no handover between them. Please do not go for cover with RAC.”

Helpful Report

Posted 4 years ago

“I bought a driving kit from them, it is not as advertised, and they didn't want to send the kit advertised on the website and acted like I have done something wrong, start reading my terms and conditions. I will resolve the issue with legal authorities once I got back from my trip. Stay away from this company, is the only advice I can give. They refuse to pay for the return of the item, although it is not matching with what is advertised on their website and has broken parts. Customer service experience was also terrible.”

Helpful Report

Posted 4 years ago

“Have paid to have RAC cover for piece of mind. However, when we came to use them for the first time it was a shambles. Their 'system' was playing up and couldn't find us despite the app having all the correct details showing. Also the online reporting didn't work and directed us to call. We are still awaiting recovery to a garage 36hrs later and getting nothing but excuses and the 3rd party company they've directed to recover my vehicle keep saying they have higher priority calls so have now have missed 2 collection windows. It is a shambles for a supposedly reputable company and I will be cancelling my policy ASAP as they do not give piece of mind or effective breakdown and recovery! Definitely avoid!”

Helpful Report

Posted 4 years ago

RAC is rated 1.4 based on 3,058 reviews