“Terrible customer service, in general. Terrible for both buyers and sellers. They won't show buyers all available tickets unless sellers lower their prices. The decision to buy should be up to the buyers, not Stubhub.”
“I am a first time user. Because the seller had until the day of the concert to release the ticket, I didn't get them until the day before. I had to fly and buy airfare and trust I would actually have the tickets the day of the concert. They did come and wasn't an issue other than it caused me stress. I enjoyed the concert immensely.”
“I like StubHub used it multiple times. The transfer of the tickets this time was ridiculous. I’ve never had a problem with any transfer of tickets before. I had to call the box office to get them.”
“Zero stars first they make relisting confusing. Then they charge you replacement tickets despite people didn't go. Then they tell to relist the tickets so I did after 24 hrs I pulled them to use them because better then losing 360.00 only for the tickets to not work saying they were already in use, then to be told well tough you owe us more money then the tickets you were originally gonna sell. Yeah no I'm calling my lawyer.”
“It was simple & easy to do, no hassle being accepted at the gate, smooth transaction, I will definitely use again & they were good at keeping me updated, I love it, thank you, the only thing was learning to pick my seat, I am afraid of heights, but now I know how to pick my seats, lol”
“I will never use Stub Hub again. I purchased concert tickets and a parking pass for a concert at Xfinity Center on Aug 15, 2025. I received electronic tickets for the concert without issue and in plenty of time. I am old school and like to have a paper copy of the tickets and purchases but was told that the venue would only accept the electronic tickets. Frustrating but I managed. I did not receive anything about the parking pass so I thought maybe I did not order it. I went on the Xfinity website 2 days before the concert and could not purchase a parking pass as they were sold out. On Aug 15, my husband and I went to the Venue early to check if we could get a parking pass and were told they were sold out. We ended up using a shuttle service that cost $100.00.
When we got home on Aug 16, 2025, I had an email informing me at 5:07pm on Aug 15 (30 min after the gates opened for the concert), that we did have a VIP parking pass. I did not have my computer and did not have access to my emails on Aug15. When I saw the email I attempted to contact Stub Hub via the online Chat and they were not able to resolve the problem. Thank you for nothing.”
“I have never used this site to make ticket purchases but it was easy, efficient and when I had a question leading up to the event I got a timely reply that eased my mind! Recommended !”
