“We purchased approximately $1,500 worth of tickets on StubHub and spent over a week trying to download them to my iPhone. Every single one of their automated instructions said to follow a few steps and then “add the tickets to your wallet”—none of which worked.
I’ve used mobile tickets before, including for two previous Eagles concerts in different states, and adding them to my wallet was simple. But this time, nothing worked. I’ve had issues at events where the cell signal is weak and the network times out, and I didn’t want to risk being at the Sphere for an Eagles concert and unable to access the tickets.
I emailed StubHub and never received a response. Eventually, I used their chat service, which took a while to connect with a live agent. Despite explaining my concern about relying on a link in poor signal conditions, the agent told me to save the link in Notes—again, not a solution. After 15–20 minutes of back-and-forth, the agent suddenly said the tickets were not available to add to my Wallet. If that was the case, why wasn’t that the first thing they checked?
At that point, it felt less like customer support and more like a game of “let’s waste your time.”
Honestly, it’s experiences like this that make it clear why Congress is looking into regulating companies like”
“Easy check out, the address for parking was off. Also I was not a fan of getting the parking tickets in my email the day of the event at 10:15am wish I would of gotten the email earlier but other than that it was a painless transaction.”
“Purchased tickets to Braves game and a parking pass. The seats were as requested. HOWEVER, when purchasing. Parking pass THEY selected a location without asking my preference contacted customer no service. They said sorry, I can sell the parking pass What a miserable experience
attempting to sell on their website
Bottom line, I bought a second parking pass from another reseller. No problem.
Stub Hub has got to be one of the least friendly, customer service companies out there”
“I’m a student and just lost $1,200 because of StubHub. 😡
I listed a $600 ticket for resale, and it sold on the day of the concert. The notification email went straight to my spam folder, so I had no idea. By the time I realized, it was too late to deliver, and StubHub charged me the full $600, even though I didn’t get the ticket.
On top of that, their policy says you agree to lose your right to sue or join a class-action lawsuit.
If you really need to resell tickets, use TickPick. They’re transparent and don’t have hidden policies that can ruin your month’s budget.”
“I recommend StubHub when purchasing tickets for sporting events. The platform is very easy to use and slightly chew than Ticketmaster Will continue to purchase tickets from stubhub.”
“I was skeptical of using Stubhub at first but right after my order I received my electronic tickets ASAP. I was also grateful I found Nine Inch Nails tickets a little cheaper than other sites. I’ll definitely consider using Stubhub again!”
“I have purchased using SH before with no issues. For an upcoming show it offered parking for an additional charge which I did. Upon pulling the location I was shocked it was a lot with construction equipment not a safe venue. I called to cancel the parking and was told “did I check the location before purchasing” and he would have to discuss with his team.. two full days before the show.. I would have expected a safer parking option with numerous parking garages near as well as a better customer response from Stub Hub to simply remove that charge considering it was tied to almost $500 worth of tickets… be aware of this crappy customer service when using SH!!”
“We made a last minute decision to see The Who. Great concert by the way. The transaction with StubHub was easy and we received our tickets in minutes. Great overall experience!”
“Concert was great! Aaron, Sammy and Colin put on a wonderful show - singing many of their hits - plus singing some favorite country rock hits from the ‘90s.”
“Awful experience all around. I bought my ticket to the 2025 louder than life Sunday show. I had to cancel so I chose to resell, noting my tickets were not in hand yet. The delivery date on the tickets was set Sept. 18th 4 days from when the show starts. Stubhub wants me to ship and have the ticket delivered in time for that? There’s no way. No matter what there is no seller protection either against this kind of thing, the only way to get around a charge from canceling (after they guilt trip you) is to dispute the charge which I plan to do. Extremely limited options for sellers when it comes to delivery times that you have no control over.”
