“Purchased three spring training games from Stubhub for last weekend. All three had troubles and refunds have been difficult to obtain. First was rained out and there policy is to provide a refund. Took a week of arguing with them to get the refund. Second game the tickets were never delivered and again refund was difficult. Third the tickets bought were not the seats as advertised and Stubhub refuses to provide any partial refund for the seats not being delivered as advertised. they seem to have a failed understanding of the law as it relates to false advertising.”
“Horrible. I will never use StubHub again. The worst possible place to purchase. They place fees low to allure you then BAM. They tack on $50 or MORE per ticket purchased! And it shows up so late that it’s easy to miss. Customer service can’t do anything. Beware!”
“The event tickets I received were not the same as were advertised. I contacted StubHub to try to fix their mistake, however they did nothing to fix their error, and only tried to get me to send the tickets back with an email stating I wouldn't even get a refund.
The tickets are emailed mere hours before the event, giving very little time for purchasers to fix any errors, should there be any.
Be careful making any purchases through StubHub as their sales practice is deceitful, and fraudulant.”
“Will never used Stubhub again, terrible service. Never got my tickets in time. Put in refund request and never got any response. Followed up and was told they never received my request. I had proof that they are having issues with their chat platform but they didn’t care. They don’t deserve any stars.”
“I wanted to sell 4 Vikings tickets on Stubhub. I lyrics to list my tickets but the process was confusing and slow. I went to my account after several minutes and did not see them listed. So I tried to list them again. Then I realized they’d been listed twice. The exact same tickets. I went to cancel one listing but they had both been purchased, within 10 minutes of listing. They used the money got for one sale to cover the cost of the unfulfillable order. I requested a supervisor to call me, crickets. DO NOT use Stubhub. Horrible website. Horrible customer service. It almost seems like a scam.”
“I've used Stubhub exclusively for tickets for many years. Recently I had an issue with transferring tickets and found out that the Fanprotect Guarentee is FALSE! When I call or email, all I get is "We're very sorry for the inconvenience and we will escalate and get right back to you." I'm on my fourth try, still no one has gotten back and no refund. So, all is good while things run smooth...but when something goes wrong they totally ignore you. I suggest using another ticket service, I know I will from now on.”
“So first of all, they advertised that “Korn, Rob Zombie and Sepultra” were be playing at a venue near me. I checked the whole event to make sure it wasn’t cover bands for that amount of money, read everything, but it was a smaller venue so I was kinda skeptical. I received the tickets after me and my boyfriend reviewed it and the tickets are INDEED for cover bands and were resold to me. So someone else must of had the same problem. Do not get me wrong! I have absolutely no problem seeing cover bands! Love them actually. BUT it was false advertisement! When I spoke with customer service about my issue they said I could “resell” them for HALF of the price that I paid for them!! They said they aren’t responsible because they are just a third party platform for fans to sell to fans. So I am not eligible for a refund even though it was FALSE advertisement on THEIR site! Completely disappointed and will NOT be purchasing off of their site again!”
“They were able to have our sumo tickets mailed to our Osaka hotel instead of sending it to Hawai’i since we wouldn’t be here to receive package. Never heard of StubHub before but will use it in the future to get other tickets for venues.”
“It was horrible. I paid for 4 tickets that were never delivered and they refused to refund me. Do not do business with this vendor. They don’t even deserve one star. Total fiasco from the get go.”
“Website easy to get seats. The only issue I had is that the seat #s are not revealed until the tickets are sent. We loved the row we were in but were right behind the penalty box so the vision is a bit blurred. I did get some great pics of players in the box. It would be nice to see the actual seats when buying. Otherwise - super!”
