“It was 30 minutes before the concert was set to start and we still hadn't received our tickets. I called customer service. I had to login to Ticketmaster (?) and email a screenshot showing that I had no tickets there. I don't know why I would since I hadn't purchased through Ticketmaster and Stubhub hadn't released any. Anyway, she verified it. Then she said she could offer to issue new tickets and upgrade them due to the inconvenience. I said that was fine, we just wanted to get in to the concert which was now set to start in less that 15 minutes. So she sent the new tickets. By the time we actually got them, it was 5 minutes before the concert, and they were NOT an upgrade! They were a major downgrade! I'm so angry! Our original seats were in a center section, and the "upgraded" seats were all the way in the far right section. But they were 3 rows closer, so I guess that makes it an upgrade???? I will never use Stubhub again!”
“Purchased tickets for a show my daughter and I have been trying to see for two years now. Went through a seamless purchase process with StubHub until I "accepted tickets" which is the FIRST TIME I was advised my tickets were "wheelchair only!" StubHub's AI apologized that the ticket ad was not marked as "wheelchair only" and my "customer service team" would make it right.
What customer service actually said was, "No refunds, the AI doesn't know what it's talking about, just sell the tickets for a profit and buy new tickets, YOUR fault, no refunds." Everytime I tried to end the chat I got more messages from customer service telling me essentially that I should have magically known the seats were wheelchair only and I should just make a big ol' profit by selling these tickets.”
“I bought tickets from Stubhub, I paid for them with my money, and didn't receive anything. They only took my money and Stubhub didn't give any support and did not deliver the tickets to me after I paid for them. They said the Tickects were from Tickmaster, which also didn't deliver anything. I was scammed and my money was stolen without any guarantee or refund from Stubhub. This is ilegal and bad company which wants make money only.”
“Stubhub sucks, never will I use them again. They dont deliver your tickets on time and they have you wait until the event time starts to tell you no refund. DO NOT USE STUBHUB”
“It's a total scam.
We wanted to sell a ticket, unfortunately the wrong number was admitted and so we had to cancel the sale. They charged us for the amount that we wanted to sell the ticket for and never gave it back.”
“Bought tickets for Coldplay. Very expensive. Stubhub said tickets would arrive day of. They didn't. It was my birthday. Couldn't buy another ticket show was sold out. Horrible experience”
“Never use Stub Hub to buy tickets again. I purchased 4 tickets in a great section. When I downloaded the tickets prior to heading to the game, I received a message stating the tickets I purchased could not be delivered and gave me an option to get my money back or receive a comparable tickets. They don’t give you a choice of tickets. When you select to receive a comparable ticket, they deliver a general admission ticket with no seat. $80 difference in price. When I called customer service I was told that I had made a selection and there was nothing they could do to rectify the situation. To make matters worse I, the standing room tickets were in the supporter section and my kids had the opposing teams gear on, and the venue would not let us in. After checking, found this was a normal scam for Stub Hub. Buyer be ware!”
“My 81 year old mother bought me tickets for a 2024 HEART show. Ann was recovering from cancer and chemo and had to cancel. They rescheduled a year later at the same venue so she tried to reuse the money that she had spent. Stub Hub was horrible to work with. It took MANY phone calls and emails, and even two promises to call her back. She asked us to help, only to experience the same frustration. We will NEVER do business with them again.”
“I purchased a StubHub Row A Left Balcony Theater seat rating of Amazing(!) with an obstructed view. The ticket printed detail on ‘A safety rail obstructs the view of the stage’.
My obstructed view also included a second railing rigged with very large, down spotlights and cables that blocked my view of the left, front and center stage.
StubHub misrepresented the Amazing(!) rating and obstructed view detail.”
“Purchased a ticket to see the Jonas brothers 2 days prior to event. Premium seating that included VIP experience/access for a great price. The only thing I’m not happy about is that there were no separate instructions sent to me for VIP experience. I didn’t know what time to arrive to venue or where to go so I missed out on the pre-show experience. But still happy with overall experience.”
“The tickets I purchased were apparently fraudulent. People were already in our seats when we arrived ready to sit with hands full of dinner. The venue host was incredibly gracious and re-sat us but it was a huge ordeal in a crush of 40,000 people. Called Stubhub next day and while the customer support person Christian was super nicel, he basically said too bad and we had to have called in the moment. We asked that our StubHub service fee be credited and that they follow through with the seller. No service fee credit and unclear if seller will have any consequences. Sounded like not. Very disappointing.”
“Do not be tricked by these good reviews this company is a faud!! Please do not purchase any tickets from this company!! These folks are liars and are taking people's money!!
Sub Hub is the biggest scam!! It's a platform set up to protect criminals, especially them, with the " we are a third part explanation". I bought two tickets for me and my mom. The so called E tickets or by mail never came. I waited the day of the event, no ticket. I called the venue, no tickets with my name on it.
The venue guy told me to never buy tickets from Sub hub (but it was too late) He said they never deliver on what they say their going to do!! Their a scam! I had to buy additional tickets from the venue so my 80 year old mom could have a great bday.
The E tickets didn't appear until the event was halfway over. At that time, I clicked on the link to open the tickets it was a blank page. I filed a complaint with Pay pal and all the company did was send the email they sent to me telling me my tickets were delivered. Pay Pal did not give me my money back.
I never got the tickets. It's a set up!! Sub Hub is a third party company that allows others to sell. So when the seller does not deliver on their end SubHub excuse themselves because they are a third-party.
They protect the so called sellers so they can get their money!! BEWARE!!”
“Stub hub is by far one of the worst companies in the country. On two different occasions they sold me extremely expensive seats only to get to the venue and find out they were fake tickets. Have no idea how this business is still running.”
“Terrible. Spent 500 bucks on Matt Rife tickets and a parking pass . Months prior to an event. Lost every penny and didn't see the show. SCAM SCAM SCAM. Fake warranty. Do NOT engage. It would be more satisfying to get 500 dollars in one dollar bills and burn them one by one. I have NEVER left a review like this!! SCAM SCAM SCAM”
“I used Stubhub (Viagogo) twice within a years time, and didn't attend either events. The last time, I got my tickets 10 minutes after kickoff of my very first college football game (I'm 49, so I've been doing events for a minute, especially Chiefs) and they refused a refund because it was sent "on time"
No, no, it wasn't. 10 minutes after kickoff isn't on time when I'm patiently waiting in line for tickets. I was in my Uber by the time I left the complex.”
