“Purchasing the parking pass was relatively easy and it was a good price; however, once I got the pass, it only had the name of the parking lot. It did not have the address of the parking lot on it or anywhere on the site. The website showed the general location, and the map showed it was close to the venue, but this wasn't enough to use GPS to find it. We found the parking lot by asking people on the street where it was. Not ideal and it would have been so easy to put the parking lot address somewhere on the website or parking pass. I would use this method to find/reserve parking in the future if it had more information as to the location of the lot.”
“My email address was compromised and few days before the gig. Your assistant jana went out of her way to help, assisting me to change my email and also my password. She was helpful beyond belief. 5 stars for her”
“It was very easy to purchase and receive my tickets. I was a little worried because they were not instant downloads and had to wait until the day before the concert before I received my tickets. But I did receive them. I also was a little confused because I purchased 2 tickets and got them from 2 different people (1 from each) which worried me a little, but again I did receive them and felt better knowing I had a ticket guarantee from StubHub.”
“Fell for the parking Stubhub pass scam. Great for buying tickets to the event, but the website made it seem to complete transaction I needed to purchase insurance and parking passes. Even worse, Parking passes cost more than at the actual event. Of course even though I contacted them the minute the emails came in, customer service just said "all sales are final"”
“Bought tickets in October for a lot of money. Went to the concert waiting for the tickets to come and they never got sent. Had a confirmation email for my purchase and everything. Talked to a lady and they said they could refund me. Drover 3 hours for the concert and couldn’t even get in.”
“Ordered a parking pass and the directions to lot took us somewhere we weren’t able to get into and were told that we were in the wrong place. All addresses led to the wrong place, never got to use the ticket and had to fork out more money. Tried to get support to get a refund or something after the event but they basically gave me the finger and told me absolutely nothing could be done because the event was over, it was not even 4 hours after the event. Totally got scammed and they didn’t care at all. Would not recommend and I’m never using this site again. Cheers.”
“Horrible experience with stubhub will never purchase through them again!! Drove 5 hours to a Coldplay concert in Madison only to find out at the venue that 2 of our tickets were a scam! Paid $1,000 for a hotel room plus travel only to get turned away at the door and stubhub to provide no support. The only protection you have is a refund. Never will purchase again.”
“Bought Coldplay tickets through StubHub, showed up and they were scammed (screenshotted) tickets. StubHub did nothing about getting us replacement tickets. This is the SECOND time this has happened to us using StubHub— will never use them again.”
“Paid for expensive tickets for Coldplay in Toronto listed as "HOT VIP SEATS." In reality we sat in the second to last row in the stadium. Huge misrepresentation of the quality of seats and waste of money. Don't purchase through StubHub.”
