“StubHub does business with a lot of scam sellers. On February 15, 2025, I purchased tickets for an 11/22/25 Patti Smith show in NYC. The show starts in 33 minutes, but I will not see it.
On 4/15/25, I received an email from StubHub stating my tickets are ready.
On 11/16/25 I received an email from StubHub stating that “the primary ticketing vendor unexpectedly canceled the transfer of your tickets. Don't worry! We are contacting your seller about this to ensure you can get your tickets in time for Patti Smith.”
I spent an hour on the phone only to be told this will not be sorted out until ONE hour before the show, because “This is StubHub’s protocol”. I was also asked to download the TicketMaster app and look for the tickets there, knowing full well they weren’t.
I spent an hour on the phone this morning, and another 45 minutes just now. Even the “Replacement tickets” they offered us at 7:15 p.m. (for an 8:00 p.m. show, and we would need to wait for up to 30 minutes to receive) did not materialize. The StubHub agent suggested there’s an issue with my phone, and that I should try to download the tickets on my desktop, knowing full well these were scam tickets also. Needless to say, no tickets on the desktop either.
I will be receiving a refund supposedly, but that’s a small consolation for the close to THREE HOURS spent trying to get what I paid for NINE MONTHS AGO, and the aggravation it caused. Never again, StubHub.”
“The tickets I purchased had a fraudulent description. The "tickets" were actually passes for a club in the stadium. You had to purchase the game tickets separately.
There are multiple tickets with this same situation that are not listed on other ticket sites.”
“Ordered tickets with StubHub --pretty easy, but I was a little nervous, as they didn't arrive in my inbox until the day before the concert.
The Temptations were fantastic! ....The Four Tops--a disappointment.”
“They offered a parking ticket in addition to venue tickets which I initially thought was great. Only after I purchased the parking did I realize it was 2.5 miles from the concert. What a joke, that should never been an option to offer me, and trying to resolve the issue through their customer service, who could care less (even after I finally got to a "real" virtual assistant, was a total joke! They said that they escalated the issue and NEVER got back to me. I was TOTALLY scammed, beware this very shady company who can NOT be trusted.”
“They host scams and then make it near impossible to resolve. Oh, great we have everything we need including documentation and will resolve. Nothing happens. Oh, we need to send it to this department. Nothing happens. Oh event passed while nothing happened so now it is a past event and needs to go to another department with their own timeline. Now that you have spent over an hour over 2 weeks chasing it through our stupid system, we will take another 2 weeks to issue a refund. Absolutely ridiculous. Scam company. Chase should cut ties.”
“I purchased tickets in June and paid in full at that time. Today, November 21 was the day of the concert and no tickets. They offered inferior cheaper tickets at the same price or a refund. I will never use StubHub again. When I pay $1000 for a ticket five months in advance, I expect to get it. They are crooks. !”
“Very easy to find the right tickets in the right spot with help of a clear map. The ticket ordering went very smooth and I received them well ahead of time before the concert started. Overall experience was very good although the commission fees are a little high.”
“I received my tickets 5 days in advance which was faster than the initial communication of receiving the tickets the day of the event. It was important to receive the tickets early because international travel was involved.”
“The process was super easy and had the tickets later that day in my Google Wallet along with Parking Pass.
The seats were great and together as promised I just wish you could actually pick the actual seats prior to purchase. I took my youngest daughter who loves classic rock bands but wanted to be able to buy an extra ticket that was next.to me or near me but the app does not allow you to see the exact seats or purchase the specific seats you want.
Otherwise great experience.”
“We decided to try to buy theater tix 1 hour before the show started - New York City, Neil Simon theater. Stubhub made it Crazy easy to pay & receive out tickets via email within 20 minutes! Price was $90 less that the "half price" tickets at the other sites AND the tix were 2nd row Orchesta! AMAZING! 100% Stubhub is our go to place for tickets!”
