“Everything works great in the process, however, I just can't get over the ridiculous cost with all the secret fees. The only reason I bought these is it's been my wife of 43 years favorite band since the 70s and this was a surprise to her.”
“Ordered 3 Wicked tickets for Indianapolis in December of 2024 for June 2025. Hadn't received them via email. When I reached out to them, they tried to sell me a much lower ticket. They NEVER RESERVED MY ORIGINAL TICKETS and were not going to refund the difference. VERY DISAPPOINTING! Never again! Show is sold out. Great!”
“Don't use StubHub!!! I ordered two RedSox-Yankee tickets 7weeks in advance for $467. Still did not have them 50 minutes b4 game. Customer service then said they had "upgrade" for all they had put me thru. He assured me they were better seats. Walk into Park, seats were right field partially obstructed and had to turn 45degrees in seat to see home plate. Left after two innings w neck aches. StubHub lied to me, never offered refund, and dealing w customer service a joke. Joke organization!!!!!”
“Do not buy parking for an event through this site. Complete scam!! The parking lot was 4 miles away from the event in the complete hood. Location was misstated purposely on the site.”
“Generally StubHub is good. However if you are buying any event tickets from StubHub, DO NOT BUY ANY PARKING 3RD PARTY PARKING PASS FROM STUBHUB. It is a scam! I bought a parking pass for Citi Field in Queens NY and the email I received stated it is a 3rd party parking garage operates in the Citi Field parking lot. However, Citi Field parking lot gate agent told me there is no such thing for 3rd party parking company section. I contacted StubHub support and the support agent told me I would need to go to the location where the parking garage is and ask them how to get the pass for Citi Field parking lot, and the parking garage is located in Brooklyn somewhere. I end up paying extra money for the Citi Field parking and I can't get my refund.”
“We had an absolute perfect experience with Stubhub!! The whole process of purchasing our tickets months before the event, receiving the email the day before the event with our tickets, and entering the front gate ticketing entrance for the U.S. Open was a breeze! Thank you for making it so easy!!”
“Dishonest and misleading. I thought I was purchasing from Ticketmaster, unfortunately it was stub hub. Due to issues at the venue, hundreds were stuck in lines on the highway and unable to get in. Ticketmaster is issuing refunds, but since I gave money to stub hub they refuse a refund. Basically stealing $800.”
