“Atrocious customer service. Customer did not follow instructions for sale, I contacted the customer service at 6am(sale was at midnight). Stubhub emailed to say the deadline had passed and removed tickets from my account. They then called a day later (while I was at work) and wanted a response within 40 minutes. No response from a human. They are now threatening me with a £46 charge despite their lack of communication and mixed messages. It took a week to get a response to myself. I asked for it to be escalated and they refuse. Avoid avoid avoid!”
“The only thing I would say that I didn't like was that for online transfer tickets you have to wait for the day of the show for your ticket to show up. This made me feel like maybe I wouldn't get my ticket on time which for me makes me have anxiety because I literally have to drive hours for shows so it would be nice to have the tickets the day prior.”
“Had a horrible experience. Purchased two tickets for a show and was denied entry because they were already used. Buyer beware. Never again!!! Customer service refused to help me in any way after a lengthy back and forth. I had to open up a dispute with my payment company. They say 100% guarantee; that is a lie!”
“Frustrating experience! It took over 3 weeks to finally get the right tickets. First I was sent the wrong tickets to the wrong game with the parking location in another city 12 miles away. Then after countless attempts dealing with your customer service team over that 3 week period via live chat, email, and telephone there was success.”
“Scam. Poor customer service. They hide everything from you. The fees. The detail of your selling transaction. Their phone number. When you finally call them. They deny their own instructions that was sent through an email. After holding you on the phone for 1 hours and 47 minutes and forward them their own emails they say you should have followed another steps which was not on the email and is not even on their website. DO NOT BUY OR SELL from them. My ticket was rescheduled. Instead of refunding they asked me to resell it and I won't be charged the fee but they charged me and denied such email. I did not changed the date of the game.”
“I recently had an issue where the seller did not transfer the tickets for the event I purchased. I reached out to StubHub’s virtual chat, and their customer support team immediately stepped in and resolved the problem. They quickly provided replacement tickets so I could still attend the event without any stress.
StubHub’s customer service was amazing—supportive, responsive, and truly cared about making things right. Because of this great experience, I will definitely be purchasing all of my future event tickets through StubHub.
Thank you for the excellent service! I hope to continue being a loyal customer and would love to receive future ticket discounts as well!”
“Found parking space easily, however getting to the structure was an adventure. Got in the structure early and paid for additional time as I didn't know if my purchase w/you covered the extra time.”
“was in town at a work conference and looking for something to do and found it…being a 3rd party site, it took an extra couple steps to get in…but for the price $31 for 4 tix…I’ll take it any day…”
