“Show was great seats were good. One suggestion is for the price of the seats...650.00 They are very hard to sit on and uncomfortable...I Understand they are durable for these type of events. However a great marketing idea would be to provide an inexpensive cushion with stub Hub logo on the cushion. Include this is the price of the ticket. You would make a lot of happy customers that would spread the word for you!”
“Absolutely awful customer service. Never received tickets that I purchased. I contacted with concern about not having tickets yet prior to game. Was promised replacement tickets which were never delivered. I did receive refund, but I had to purchase tickets on another platform to be able to attend game. Wish I could give zero stars! Do not buy!!!”
“Do not use stub hub to buy your tickets!! They are unethical! report to BBB and join the lawsuit. I don’t know how they have gotten away with their fees for so long then double charging on top of that when I never went to the event.”
“This is a rip off and unethical company. They were advertising a certain celebrity to be in town and after purchasing it should a different person. I didn’t purchase the tickets and requested for a return before the event and with In 10min of purchase they refused. Again I never even purchased them”
“I wish I could give StubHub zero star.
Horrible customer service and very rude.
I purchased two concert tickets and was charged and an hour later got an email that my tickets ere canceled due to seller did not receive a confirmation from StubHub.
This was my first and last time I ever deal with StubHub and I will be sure to share my horrible experience on all social media platforms.”
“I purchased my tickets 1 1/2 months before my event and was assured that my tickets and parking pass would be delivered and covered under their fan protect guarantee. My parking pass was released 1 week before my event for a completely different event across the nation. I spent that following week up to my event in several Stubhub chats and emails requesting a replacement pass which I never received. In addition, I was assured that my 5 event tickets would be released on the day of my event as the reseller was "a longstanding and reliable reseller." Unfortunately, stubhub was wrong. I was notified 2 HOURS before my event that not only were my original tickets unavailable but there were NO REPLACEMENT TICKETS provided. I did receive a refund but I had to SCRAMBLE in the hot sun, with several kids, 5 hours from our home, to find alternative tickets which were $100 more than my original purchase. I will tell you right now, TICKETMASTER pulled through and I found 5 reliable tickets... I have spent several hours in Stubhub chats and on the phone with their customer service dept regarding a refund for my parking pass in addition to a match difference refund for the second set of tickets I had to purchase LAST MINUTE for my family to attend my event WITHOUT RESOLUTION. I am completely disappointed and will never use Stubhub again!”
“Stay away from stubhub. I bought tickets to a baseball game in 2025 approximately 30$ a piece cheap seats and i was later unable to attend so i tryed selling tickets and had trouble uploading tickets to website on stubhub after at least 20 times and i even attempted calling stubhub and still they couldn't get them uploaded telling me that i would have to be the one doing it through my end for security reasons and they tryed to assist and still couldn't get them uploaded so i eventually gave up. 2 months later i get a charge back for 900$ after discovering the charge on my bank card. I called stub hub and they said i was charged because i sold tickets for 450$ a piece and never sent tickets which is a lie i never sold them and never received 900$. This stub hub company is a major scammer company . Do not leave your credit card info with them.”
