“I am extremely disappointed with my experience with StubHub and, more importantly, with how their customer service handled a situation that should have been covered by their ticket guarantee.
My tickets were not released until just hours before the concert, and when they were finally released, they never showed up for me. I contacted StubHub expecting them to help resolve the issue, especially considering the guarantee they advertise to customers.
Instead, I spent approximately two hours waiting and trying to get assistance, only to ultimately be told that they were not going to replace my tickets under the guarantee. By that point, the concert was approaching, my tickets were still unavailable, and I had wasted valuable time waiting for StubHub to provide a solution that never came.
What makes this especially frustrating is that customers purchase through StubHub because we are led to believe there is protection if something goes wrong with our tickets. A guarantee means very little if, when a customer actually needs it, they are told it cannot be honored.
I did everything I was supposed to do as the customer. I purchased my tickets, waited for them to be released, and immediately contacted StubHub when they did not appear. I should not have had to spend two hours fighting for assistance only to be left without a reasonable solution.
This was not a minor inconvenience. This involved an event that I had planned for and paid for, with a very limited window to resolve the problem. The lack of urgency, assistance, and accountability from StubHub was unacceptable.
After this experience, I have very little confidence in StubHub's guarantee or customer service. I expected a company of this size to stand behind the protections it advertises and take care of its customers when something goes wrong. Unfortunately, that was not my experience, and I would be extremely hesitant to purchase tickets through StubHub again.”
“We bought soccer tickets for an amazing location, at cost of 250$ per ticket. On the day if the game, we got tickets to the highest row, tickets which cost less than 50$”
“Purchase was easy to make; tickets delivered promptly. A lot of
Steps to get them into my apple
Wallet but I appreciated the security of the transaction. Great concert!”
“Purchased tickets and was sent verification by email to my phone. When I got to venue I opened email to get tickets. In order to view tickets I had to enter access code they sent me plus my email address. Code didn't work and I tried 2 other codes they sent me. After 50 minutes of trying to access the tickets the concert had already started and I was never able to access the tickets. Nowhere on the emails did it list their customer service phone number but was able to chat with an AI bot which wasn't any help When venue security checked their system no seats were open in the front row where I was supposed to be seated.. Cost me the price for the tickets, airfare, hotel, and car rental. Never again will I use Stubhub!”
“So very easy to use and great prices of course it was the day of the concert, but that’s OK. I still got to go had great seats and ease of purchasing a ticket.”
“it worked out with the BadBunny concert, but I hear other cases were the transaction got cancelled, not sure if they were using StubHub, but for me so far so good”
“Simple transaction for Garth Brooks tickets. With just a couple of clicks I had the tickets reserved and very shortly they were transferred to my email. Thanks for an easy and quick transaction.”
“Fan Protect Guarantee is open to their interpretation. I bought tickets in a row with an assigned seat, but when I arrived at the venue it was open seating or standing room only. No refund was given. 25% credit for a future purchase with a 1 year expiration was their "courtesy" to resolve the issue. No issues receiving tickets, other than tickets were not correctly advertised.”
“Parking pass didn't arrive in time - so I had to pay for parking , so not only did I have to.pay for another parking I am out the $75 I paid for parking pass that didnt arrive in time I called customer service they were no help what about ur pledge about Fan Protection - that's on ur end that the parking pass didnt arrive on time for me to use i just want my ,$75 credited back to my card. Its the only fair thing to do since it wasn't my error. Hope it gets resolved Lee Ann O'Connell”
