“I have used Stubhub for many events in the past and never had an issue. However, bought concert tickets 6 months in advance, never received tickets. Called 5x customer service, each time I was told to wait. It’s now 2 hours from my event and I’m being told to wait again another 2 hours for an email link for my tickets. The concert will begin in 2 hours. I will never use stubhub again!”
“I had a really disappointing experience with StubHub. After purchasing tickets, I was hit with a pop-up that looked like a second verification screen, but was actually trying to upsell parking. It’s incredibly misleading and feels like a deliberate attempt to trick users into spending more.
What’s worse is their rigid refund policy. I contacted customer service literally minutes after realizing the mistake, and they still refused to offer a refund or any resolution. No flexibility, no accountability—just scripted responses.
The user interface is clunky and confusing, especially when you're trying to move quickly during a purchase. Combine that with these sneaky upsells and zero customer support, and it’s clear StubHub prioritizes profit over user experience.
I’ll be avoiding StubHub moving forward and would recommend others proceed with caution. Terrible experience all around.”
“Do not trust their guarantee! I purchased tickets that were incorrectly listed. Their rep acknowledged they were incorrectly listed and said I would get a refund. The refund link never came. I tried following up and was told that there was nothing wrong with the listing and wouldn't receive a refund even though I sent them screenshots proving it was wrong. Even though I haven't had a bad experience before now, I will never buy from them again since they don't keep their customer promises. I'm starting the process with both my credit card company and BBB to get a refund.”
“Received wrong tickets and Stubhub did absolutely nothing to resolve the issue. They wanted me to give the tickets back and they would supposedly provide "best available" ticket as replacement. They would not say where that ticket was, yet wanted us to give up our wrong ticket and what, get a worse ticket. Poorly managed company. Go elsewhere”
