“Extremely disappointing experience — felt completely scammed by both the vendor and StubHub/Viagogo.
They lock you into a 10-minute timer, claiming to "guarantee" your selected tickets at the listed price and section. But when the vendor decides to back out of the sale, you're left with no real protection. Instead of honoring the purchase, they offer poor-quality alternatives in worse sections — for the same price. It's misleading, frustrating, and feels like a bait-and-switch.
Floor seats paid for and their best option is up in the boondocks and for the same price… WTH!!
If I could out 0 stars I would”
“I’m writing this to warn others not to purchase tickets through StubHub. My friend bought tickets on October 11, 2024, for the Coldplay concert on July 26, 2025, trusting StubHub’s “Fan Guarantee.” Despite calling multiple times—months ahead, weeks before, and even the day of the show—he never received his tickets.
The original seller never released them, and StubHub failed to deliver on their guarantee. Instead of offering comparable or better seats, they proposed obstructed-view tickets—nothing like the unobstructed Section 330 seats we had secured. StubHub didn’t hold the seller accountable, and the system clearly failed.
Concerts like this aren’t just events—they're personal, emotional experiences that mark birthdays, milestones, or reunions. StubHub issued a refund, but they couldn’t restore the moment that was lost. I got to attend and had an amazing time, but it was bittersweet without my friend there.
StubHub let us down. If they can’t ensure ticket delivery or back up their own policies, then their system shouldn’t exist. Buyer beware.”
“We purchased our tickets six months ahead of time. They said they would deliver day of the event by 3:45pm. I was skeptical. We ended up getting the tickets three days ahead of time. Super happy with the purchase. Everything was smooth.”
“I was satisfied with my customer service experience because I didn't have to wait long to speak to an agent. I was able to leave my phone number for a call back. I was very satisfied with how the app worked and receiving a prompt resolution to my issue.”
“my only complaint was being old school I still require a printed ticket for entry to events. stub hub only released the printed ticket the day of the show and as I was going to travel 2 hrs to the concert my worry was when the ticket would arrive on the website to print. it did arrive early the day of, but if the mobile version was ready 3-4 days earlier why the printed version was not... time to buy an android phone and get an internet package on the phone...sigh.. happy otherwise...show was great”
“Stubhub is complete trash. I paid $514 for 2 tickets to see Jason Aldean and $69 for premier parking pass. I never received my tickets for the concert that I took off work for. They did issue you me a refund for the tickets for the concert. But when I called about the refund for the parking pass they are telling me its company policy that they cant issue me a refund for the parking passes. I couldnt resell the parking passes because stub told me to I could recieve my tickets to the concert up to 3hrs before the event and they were never delieved.”
“The process was easy, and we ended up with excellent seats for a very low price at what turned out to be a sellout game.
This is much easier than dealing with scalpers.”
