“I purchase two tickets to see Neil Young and Crazy Horse on one day of the Ottawa Bluesfest. Neil Young and Crazy Horse CANCELLED ALL SHOWS for the festival and therefore the tickets should have been refunded. I was even told this by a StubHub customer service rep (and have screen shots to prove it) but NO REFUND WAS ISSUED. 100% BAIT AND SWITCH / SCAM / DO NOT RECOMMEND. StubHub not only makes $$$ through their fees charged on your sale but then they scam you on the tickets you purchase and do a switcheroo and there's nothing they will do to help other than suggest you use their site to resell the tickets at a substantial loss and I'm sure they make a fee on the re-sale too! TOTAL RIPOFF.”
“Scam, bought last minute tickets at the theatre. Site kept crashing. We then kept getting a message saying « L'expéditeur a annulé le transfert de billet. « basically transfer of tickets was cancelled. Just assumed it was because we purchased last minute. We were surprised to see we were charged - contacted stubhub - they said they can’t refund as we should have contacted customer service. There is no number and site keeps crashing - moreover the message says ticket transfer was cancelled ! Not there is a problem downloading. A bit dishonest - No refund given!”
“They won't allow the transferring of baseball tickets!! I bought tickets for clients and can't go to the game myself, but they have restricted the transfer of tickets so unless my phone goes to the game somehow I cant get the tickets to them. DO NOT USE STUBHUB FOR MLB EVENTS!!!”
“No stars. Tried to get a refund for tickets to a concert. Was told they couldn't refund because purchased thru a 3rd party. Don't waste your time on them or seat geek. Both have poor customer service as well as no help whatsoever. Buying ticket master from now. Very costly lesson to learn...”
“Never ever buy from here. I bought two tickets. But the concert was cancelled/moved to a different dates. I contacted them and told them the situation like I was not informed bout the date changes. And the next concert will be the following week. But they said “ we will review” and up until now I haven’t gotten any response. It’s been a month yet no help. I would say buy it somewhere where there’s a clear refund policy”
“OMG I should research better! I notice the band I wanted to see was listed at two different places! I got email 1 week prior saying the band I wanted to see was canceled and another band is playing to fill in! I know it's all a lie! I'm going contact the concert place, my bank and better business company as well! What a scam!”
“Blake on customer service live chat was so incredibly helpful in helping me get my tickets when they were sent to the wrong email! He was kind, efficient, and helpful! Great experience!!”
“I listed my tickets on StubHub for sale with the exact tickets number, section, row, etc and were sold. After the sale of the tickets I was contacted and said the buyers had an issue with the tickets. Since then Ive made several attempts to resolve this matter and cancel the sale if the buyers were not satisfied. The customer service I have received has been horrible, ie being told I would receive a call back from a supervisor which never occurred for over 10 days. Instead of retrieving my tickets back they provided 25% discount to the buyers without speaking with myself, even though I requested my tickets back. I would not recommend using this platform to sell your tickets what so ever.”
“I would give less than one star if possible. Purchased Rolling Stones tickets and am unable to get our mobile tickets due to a 3rd party seller issue. I’m extremely disappointed and will not be using this company ever again!”
“wouldn’t get me a refund after the event was CANCELED. rude customer service and told me to wait to hear from them. haven’t sent me an email or anything.”
“I wish I could give negative stars. I caution anyone to ever use this for tickets. I had a horrible experience. When I unfortunately bought the wrong tickets for a game tried to sell again. Not only did I not get my money but I got penalized and had to pay more. I am absolutely gutted with this experience. I tried selling my tickets but their system is simply horrible and so complicated.. I did everything I was supposed but ended up not getting my money and paying extra. Worst experience ever.”
“Scammers!!! The worst experience selling tickets. It’s been over 2 weeks and they keep going back and forth with me on the phone every other day putting me on hold “escalating” my issue with my payout method. It’s PayPal. There is no issue. Now they are saying it’s my banks fault..I use Wells Fargo. Don’t ever ever sell tickets through them you’ll never see money. I am not the only person who has had this issue, after I started realizing I was getting the run around I googled reviews and so many people are having or have had the same problem with them. They claim it’s a glitch in their website? Interesting. I don’t buy it.”
“$98 fees on $263 tickets, didn't see the fees until after the order was placed. Tickets not released until day of event which is an 8 hour drive from Denver. BS about not being released from event which isn't true. Will never use these clowns again.”
“I am dissatisfied with the "help" I received online recently and felt as though the representative was rude, unprofessional and not at all understanding. I am incredibly busy, working 85 hours a week so it has been a burden for me to have to report the dissatisfaction of my order. The terms stated that I would receive premium parking and a meal and I did not receive either. I bought this specific ticket at this price because of the meal and parking but I got nothing. The representative told me I was supposed to call from the event. I never would have thought to do that because I was out, at a concert on my one night off in a long time. I spoke to some LiveNation reps about my parking and meal at the event and they told me to contact StubHub at some point. I wish I did it the day after, but again, my schedule is insane and if things were done properly the first time, I would not have to go chasing people down for incorrect and misleading orders. Customer service really is rude and a total joke. The one star rating here is no lie or mistake.”
“Absolutely horrible experience. My tickets were stolen and the scammer tried to buy other tickets. The company guarantees your support with their fan protect but it’s false advertising. I am still waiting for my refund as I write this”
“The post to to 3 tickets for sell. Before the event begin I had not sold one. While at the concert enjoying the show after it begin a seller was interested. I did not see the email until after the concert. These people debit $600.00 from my account. Charging me $200 per ticket with no transaction taken place and no ticket sold. I can see a fee for using their service but I am a college student and I do not have $600 to donate to Stubhub. Overall, this was 1200.00. The ticket that I never sold and a $600 charge. It unethical and not logical. I tried to make a complaint the representative even told me she could not assist me with a complaint. I really needed that money for my books and Stubhub took it without a ticket sold. The entire debit really affect my account, in a negative manner. This company has no empathy. I would never recommend Stubhub and never ever use them again. They did not try to resolve the issue. Very cold and disheartening.”
“I purchased tickets to an NFL game back in May 2024 for a game in October 2024 to find out after my purchase that I will not receive my ticket until the day of the game. Which is stupid. They did not day these during to the check out and purchase process, I can't get a refund nor put insurance on the ticket.. Never Again Do NOT Purchase any Tickets thru this website... Warning Do Not”
“I bought 2 tickets last Sunday for a football game and still have not received them. Customer service tucked all I got was just wait really it been a week. I asked for.a refund and got no you still might get them. Urgh frustrating and stressful”
“We bought two tickets for a Euro 2024 game two weeks ago at a cost of $900. The tickets were never sent to our account. We contacted Stubhub and they said it would be transferred. We never got the tickets. We have been emailing everyday to get this rectified and get a refund back and they have not responded to us once. I will never use this company ever again. Modern day scam artists!!”
