“Terrible experience and even worse customer service.I would not recommend using this platform to sell tickets. I tried multiple times to transfer my tickets and spoke to customer service at least 7 times. I have the emails to prove it and shared it with them. Despite all that, they were never able to help me complete the transfer. Since the tickets weren’t selling and I couldn’t get support, I decided to just attend the concert myself. Of course, the day before, someone finally wanted to buy them, but by then I had already traveled. The company still charged me the full price for the sale, even though I used the ticket myself. So I ended up paying double. I pleaded with them and sent all of the email documentation showing the back-and-forth. A month later, they finally responded just to deny my request.Absolutely unacceptable. I’ll never use this platform again.”
“So the seller forgot to transfer both my concert tickets, which I didn't realize til 2 hrs before the concert. I called stubhub customer service and they were able to contact the seller and get me all my tickets in time for the concert. I was skeptical it was going to work out, but they really came through.”
“I recently went to purchase Mariner's baseball tickets. For the same section (100 level), StubHub was 40% cheaper. The transaction was simple and tickets easily accessible.”
“Worst company ever. They sold me seats that don't exist and the prices were also triple than it was to purchase at the door. When I told them about it they said they can offer me a credit of 25% without a ticket still. They are a scam company.”
“Easy site to navigate for ticket prices and seats. I feel secure purchasing from Stubhub because they update your tickets right up to showtime! Could the extra fees be reduced?”
