“I was able to secure tickets right away by asking for 2 seats together. The software picked out the best seats available, so I was happy. But unfortunately, when I got to the concert , the seats were “wheelchair accessible”??! I never requested accessible seats specifically, as I do not own a wheelchair. But in the end, the manager at the venue found us great seats, so I was again happy. I have been going to plays, concerts and buying online forever…this is the first time this has happened.🤷♀️”
“I bought ticket one hour before show and it was delivered to me promptly. I also appreciated the very accurate description of seat location plus the exact cost, no additional cost surprises at checkout”
“The parking lot to the stadium was real far that should be informed when purchasing parking tickets the lady handling the line informed me that parking was free! I paid to park their”
“I am quite frustrated with the confusing app and the unsatisfactory customer service. I am a Senior Citizen, and although I am not terribly tech savvy, but did seek guidance from the chat help every step of the way in trying to sell tickets to a concert we were unable to attend. I could not easily find a phone # to speak with a live person, and when I did, it took 3 calls to finally speak with someone. Turns-out that, in my confusion, I accidentally created multiple listings to sell my tickets, so was charged FULL PRICE for each listing made in error! When I spoke with a supervisor, he explained that if I didn't have the available credit on the card I bought the tickets with, that the charges would "remain dormant" until I tried to buy tickets again. They ended-up taking over $1,000 from the bank account I had listed to deposit ticket SALE. My husband and I are furious.”
“After ticket purchase StubHub account email was changed by not me. Tickets stolen. Refuse to issue refund. All customer service channels are horrible”
“I would give them negative is possible. Sold my tickets for over 1K over a month ago and still no payment. Now looking to press charges for theft. STAY AWAY!!!!!!”
“I was pleasantly surprised that even though the tickets were assured to be delivered prior to the event, they came through the same day I made the purchase. That put my mind at ease and I would use this service again.”
“Everything was great for the most part. I bought my tickets a week before the event and found myself checking my email everyday until 2 days before the event then I finally got the email to accept my ticket. The communication could have been a little better”
