“If I could leave a zero rating, I would. I purchased tickets worth $10,000+ and both orders were cancelled. This happened 4 times before finally going through. On the 5th purchase, I had to pay significantly more money for the same seats. This is absolutely unethical and there was no reason for my transactions to be cancelled. If Stubhub thought it was not a legitimate transaction and thought I was using someone elses credit card, then they should not have sent me an email and text that I authorized and still cancelled my transactions . I will not be using their site again as I am truly disappointed in them as well as dodging customer service phone calls. You need to hire more people if you can’t answer your phones. Super disappointing on how you are taking advantage of people and their money. I may not be as upset if I could have talked to someone to hear me, so I came here.”
“I saw a lot of bad reviews about StubHub before purchasing but took the risk anyway. I bought Kevin Hart tickets for sold out show in Tampa. The tickets were delivered via email 1 hour after purchase and were genuine resale tickets. Yes we paid more than face value but the tickets were cheaper than other sites. Would definitely have more confidence to use in the future.”
“My event on Saturday, May 18th was cancelled and rescheduled for Monday, May 20th. I could not make the rescheduled event and Stubhub would not let me relist my tickets for sale. I have over $3,000 in 10 tickets and after talking with 2 representatives and them telling me I can relist them as soon as they escalate my issue, the third representative I spoke with after calling back AGAIN said I couldn’t. They charged me over $800 worth of fees and I got absolutely no help from anyone. This is a ripoff!! Stubhub is absolutely ridiculous to deal with and their customer service is terrible!!!”
“I wish I could give negative stars. I will NEVER use Stubhub again! They refused to give me better seats without charging me! Their idea of comparable was obstructed view or behind the stage. They also didn’t want to reimburse me the difference between my great seats and the horrible seats they wanted to give me. Nothing was easy all while I was driving to the venue. The amount of stress I went through was indescribable. It was one hour until my concert and I still had no tickets. I ended up going on Ticketmaster and paying almost twice what I spent on stubhub. Still waiting for my refund. DON’T use them. I warned you!!!!!!!”
“This is a dreadful company. My husband bought tickets for The Rollings stones in December and tge night of the concert no tickets. The concert was May 7 in Phoenix. He called e mail they screwed around and around. We went to the venue with our other friends prepared to have to but tickets. 5 minutes before we were about to walk in he was e mailed the tickets. He was on the phone with them constantly. They are the most dreadful organization. I spoke with others and they said omg never ever buy tickets from them. You have a reputation snd it's dreadful and clear as to why. Shame on you.”
“One star is definitely way too nice. I ordered the wrong ticket for a baseball game and they wouldn’t let me switch or cancel my ticket. Stub hub is the worst!!!! Don’t give them your time”
“HORRIBLE PLATFORM!
They sold me parking tickets that were not the way they were advertised. They said they were selling me parking tickets AT the venue but instead it was 20 mins away. They did absolutely nothing to help me and I couldn’t even get my money back (mind you it was 100$ because of the ridiculous extra fees). So rude, not helpful and a scam.”
“I bought my ticket in March for the Neil Young concert May 23rd at Huntington Bank Northerly Pavilion in Chicago. I paid $119.50 in fees on top of a $325 ticket. I have to travel there and pay for 2 nights at a hotel. I don’t want to travel there without my ticket. I have talked to Stub Hub several times. The first time they said if I don’t have my ticket a week before the concert they would contact the seller and ask the seller to send me my ticket. So I called a week before and this time they said the venue won’t be releasing the tickets until a day or two or possibly the day of the concert. How is it possible a venue can release all the tickets at once like that? I feel like an idiot for buying my ticket from this site. They know it’s really true there is a sucker born every minute.”
“I accidentally ordered my daughter’s graduation present tickets to a concert. I meant to order the Zach Bryan tickets in Oklahoma and that is the page I was on. So I ordered them and my daughter called me and said I order the ones in Texas!! We don’t live in Texas and her graduation present is ruined because you won’t cancel this order or try to figure out how to switch them to Oklahoma!!! It’s devastating to ruin my daughter’s graduation and I don’t have money to buy more. I will write bad reviews everywhere since you are ruining this for her. And I will write them daily!!!!!”
“Totally messed up buying tickets through these guys. Ticketmaster is way cheaper and you actually see your seats/tickets when you pay. Stubhub hold on to them till who knows how long. Buyer beware.”
“Wanted to buy tickets to a concert so I googled event, and a deal from stubhub popped up saying tickets are selling out fast. So I bought a couple, paid twice as much for them. They were false advertising. Tickets didn't go on sale for 10 more day. Called twice and all I've gotten is angry. Still haven't received ticket's, they say that they guarantee them and I will get them the day of concert. I don't even live in the same town. this place is a joke. Filling with the BBB next”
“Stay away from this fraudulent website. They are scammers. They will charge you multiple times on the same order and send you misleading information. Watch your bank account and credit card charges. Absolutely ignorant poor customer service.”
“Someone hacked my account and stole my tickets and stub hub said it's my fault and will not honor my purchase or refund my money. ABSOLUTE SCAMMERS. And to top it off, yesterday I spoke to a supervisor who told me they would remove the tickets from the persons account who took them and reissue them to me. Today I get a call that the supervisor who told me this was incorrect and that technically the tickets are out there twice and I have a 50/50 shot of getting into the show. They do not care nor cover their customers as it relates to theft. If you use StubHub BEWARE. If anything happens they DO NOT stand by their FanProtect policy. They are fine with their customers having their money and tickets STOLEN and FRAUDULENT activity occurring on their site because they got their cut so they could care less about YOU the customer. NEVER EVER AGAIN WILL THEY GET A DIME OF MY MONEY!!!!! This company is a disgrace.”
“Worst experience with tickets ever!!!! On the day of the event the barcode disappeared and no matter what I did I couldn't get it to come up again, and a month before the concert was supposed to happen they told me that my original seats we're no longer available, even though I had paid for them, and I had to choose different ones. I would NEVER recommend buying your tickets through Stubhub!!!!!”
“Scam! They take the money but don’t deliver the products as promised. See attached photo, I never received the email from the original ticket provider so had no way of accessing my tickets”
“They charged me for a parking spot that was literally in a vacant lot. They promoted it on the website as "last spot, going fast!" To create urgency. There were many many spots that were free all up and down the streets. It was a Sunday and parking was free. They charged me $75 for this spot in an abandoned lot almost 2 miles from the venue. I paid approximately 1500 plus dollars for my tickets and have no complaints there but they completely scammed me for $75. Scammers. They would not give me back the money after I told them I parked close to the venue for free with no problem and that the lot that they sent me to was abandoned and not a soul was there for $75 they told me it was the last spot and there's not a soul park in the parking lot. I spoke with one customer rep who was honest and said that it happens often and he was going to send it for investigation. They never got back to me after I called them and then I finally called again today and they told me they were going to give me a coupon. I said I want the full amount back and they would not return it saying that it was legitimate spot that they sold. Scam I will never use them again. I advise you not to get involved with this company. There's lots of better ticket sellers. Never had this problem before with another company. I'll never use StubHub again.”
“As a selller in stub hub I find the way they do things is beyond stupid. They review seats by view and price. Mow the way it is done makes no sense. For instance I can have my ticket price at $500 per ticket for 2 tickets my seats can directly center ice say row 8 and it’s rated at 8.1. Tickets same section row 25 say at 525 per ticket for 2 tickets can be rated at like 8.3. Tickets behind the goal same level row 19 rated like 9.4 at lie $500 per ticket. What is the tune and reason for the weird ratings. Do they want certain tickets to go before others.”
“Stubhub is not a trustworthy site. I paid for tickets, never received them. I have been going back and forth with Stubhub, my bank and PayPal. This has been going on for 9 months with multiple phone calls and messages and they still refuse my refund. I cannot provide proof for the tickets as I never received anything except the receipt for payment. Never again. Ticket Master here I come!!!”
“If I could give no stars I would. Bought tickets for cavilers Celtics game in Cleveland on Saturday night. Drive all the way down there, pay 50 bucks for parking and walk to arena and my tickets weren’t delivered. You will never get hold of anyone at this chop shop. Still waiting for my refund which I suppose I will never get. Not trustworthy and I would avoid at all costs.”
