“Very poorly run company. They have no real customer service—only a chat option with agents who are no help at all. I purchased a parking pass for an Adam Sandler event but was unable to download the barcode needed to scan at valet parking. As a result, I had to pay a second time at the event. Despite explaining the situation, they refused to reimburse me.”
“The personal interaction (by phone). I was very nervous about this because the tickets weren't coming through until a couple of hours before the event and I had to travel to the event and am very insecure about my technological prowess. The person from Stub Hub was so patient with me and re assuring. I appreciated that. It gave me confidence, and everything worked out fine on game day.”
“I found a cheaper price for better seats on stubhub than any other ticket resale price. Tickets arrived the date of the show and it was great! Would use this site again.”
“Excellent customer service from your on site concierge team at The Sphere addressing an issue getting my bar coodes up.
On the negative side the obstruction notice was not clear that the dome would be almost totally obscured while sitting in $650 tickets. The picture of the seat locationns were dark and did not reflect the location issues.”
“Stubhub won't refund the $241.6o I paid for tickets and never received. I waited and waited for them to call like they said they would and by the time I got a hold of them, 16 days later they said it was too late to get a refund. They are a rip off bunch of bastards!”
