“We bought 6 tickets to a baseball game, several months in advance. About 1 month out my husband got an email saying that our tickets were being transferred. And then 3 minutes later he got another email saying that the transfer was successful and complete. We did not initiate this transfer and have no idea how it happened. When we contacted stub hub they kept telling us that we transferred our tickets. We did not and kept reiterating this. They said they would put in a complaint and escalate the claim since the game was a month away. They said we should receive an email in a couple days. We are now a week and half out we have not received any emails. My husband called them back and got the same run around. When looking at the stub hub website our tickets were again listed for sale! We still haven't heard from stub hub. It's been very disappointing and sadly I think we will be out over 200$. We will never use this website for tickets again.”
“Ridiculous customer service. Fees are very sneakily added to your tickets it says 23$ fees m.no.mention of per ticket! Tried calling them to cancel . They pointed me to crazy reselling process. As single mom have no time to follow up”
“I ordered concert tickets and a parking pass from Stubhub. Turns out the parking garage was more than a 1 mile walk from the concert in the worst of neighborhoods. Stubhub refused to refund my money for the parking pass claiming I was told where the garage was. That is false. The ticket only said "garage parking." It was not until I agreed to accept it that I was informed of the location. Stubhub states "100% guarantee" FALSE”
“The Stubhub guarantee is worthless. I bought two tickets for the Capital/Islander game for Sunday 4/6/25. The tickets were never delivered by Stubhub and replacements tickets that they say they guarantee were not offered. The run around and lack of follow through on the part of the customer service reps is maddening. The Stubhub guarantee is worthless.”
“The ratings for my seats vs. identical seats do not make sense. My seats are rated much lower, which means they are less likely to sell. I called their customer service, and they said they were unable to do anything about it. Terrible product and service.”
“I purchased a parking pass for a horse race that was to take place on a Saturday. Due to inclement weather, the race that day was canceled. However, the event referred to it as a "postponement" because you could still come on Monday. I live in another state and the only day I could attend was on the date that I purchased the ticket for. StubHub would not refund me my ticket. Additionally, the ticket that I purchased through them still had the original purchasers name on it. Their "Every order is 100% guaranteed" is false advertising. They are an unscrupulous company that I do not recommend doing business with because if you have the slightest issue, you will be out money.”
“Dear Service Team,
I was very pleased with how simple it was to set up my account, add my bank information and transfer my tickets.
Your service means no more haggling and selling to strangers. I will definitely recommend StubHub to my friends.
God Bless,
Romeo.”
“Bought my ticket last minute. Transaction was smooth. Wish the processing fees didn't cost so much but everything worked out without any trouble. I had a great time at the show.”
“Don't ever sell tickets on Stubhub. I had all session tickets for sale and evidently posted them as individuals also. The all session sold at the same time that one individual ticket sold. I immediately contacted StubHub and told them. All seemed fine. Then realized they charged me for the full listing price for the All session ticket. They collected $320 from the Buyer and also charged me $320 to "replace" the all session ticket for the buyer...netting StubHub $640.00 and me $320 poorer. Yes, it is in the fine print so beware. These guys are making quite a bit of money doing this.”
“Parking worked out great but it’s on a third floor you walk downstairs stadium is right there right across the street. Easy and easy out little traffic getting in getting out was a breeze. We also went into extra innings so it worked out well and the Mets won”
