“This company is a joke they promised a guarantee and 3 hours before the event they emailed me saying that they gave me a refund. The worst part is they were supposed to be a birthday present. Would never recommend!!!”
“Never buy a ticket through this company. I went to a show with a headliner cancelled last minute and they told us that we will get a full refund for anyone that did not want to attend because we were there for that band.. stubhub denied the refund for tickets that were supposed to be a guaranteed refund. I will NEVER buy anything from this company ever again.”
“They sold me a fake ticket for the F1 in Italy and refused to give me my money back. The police in Italy confiscated our ticket, and not only us there was 100’s of people that had bought through them and were fake. Had to buy a ticket at the venue again, and could not find for the same section we had.”
“Purchased 6 concert tickets. Began booking flights and hotel just for them to email me 1hr later stating that they had to cancel my order (without explanation) and to disregard any emails of confirmation.. very frustrating experience.”
“Stubhub site often freezes and fails. They will not honor their failure and when you get an order that you believed never processed - they won’t stand behind their failures. Their customer service is terrible. They will not help you.”
“I was scammed by Stubhub when I purchased tickets to an upcoming concert. They charged me an extra 50 bucks for the tickets than the actual musicians website 😡 Check the actual musicians website and don't get scammed by Stubhubs extra charges just to print a ticket out on your computer. They got me this time but never again 😔 Shame on you Stubhub”
“🚨‼️Don’t ever purchase tickets through @stubhub or @seatgeek I spent $400 on really good seats in February for me and my mom to see @lukecombs FOR HER BIRTHDAY last night. After scanning my tickets they told us to go to the ticket booth to have them printed. I was then told the tickets didn’t transfer from the original owner and to call stub hub. After talking to 2 people from there I was told to call seat geek who has no phone number just robots to chat with. After an hour and a half on the phone and chatting I was told they would send an email with replacement tickets. When that didn’t happen I called back and they had already sold what were supposed to be my replacement tickets and there were none left. All they could do was offer me a refund that may or may not come in 5 business days. The sad thing is that I wasn’t the only one experiencing this. Every single person who was sent to the ticket booth had the exact same problem.”
“Never got my tickets and they refuse a refund. This is the absolute worst business to work with. After giving me a confirmation number and advising they would refund me they now refuse to. Never again.”
“We did parking thru stub hub.
Tickets weren’t good with seating at fed x forum. I had no clue the seating height we haven’t been there in a very long time. I recently had a hip replace fed x forum consciere and mange ment went above and beyond to get us some where comfortable. I give them a 10.
Stub hub and car parking I give a 0 we thought we got FedExForum parking garage and ended up having to walk over by the Peabody to park. We are in our mid 60s and as I said I just had hip replacement. I will never use stub hub parking again. Mitchell osborn”
“Big fraud from stubhub.I purchased 2 tickets for final 4 EuroLeague 2024 in a very good position gate “S203” at the middle of the stadium and then I received 2 tickets behind the basket rim in between of the hooligans at the gate “203”. I paid very expensive ticket(2.000 €) and they just gave me a much much cheaper one( 800 €) .The response of the company after my complain was “if I want a voucher 25% for them next time” without even apology for my terrible experience.”
“I ordered tickets to an event (my favorite artist) 4 months before it happened. I received the tickets one month in advance, with barcodes and everything. Fast forward to the day of the concert as I’m in line. Right as the doors opened I received and email telling me that my tickets were no longer valid and that I would receive a refund. I didn’t care about the refund, I wanted to get into those doors. I would like to add that there were over 100 fans that had the same issue, all bought from stubhub. There we all were, not allowed into the venue to see our favorite artist. There were 30-50 of us who called stubhub to get this resolved, and Stubhub was everything BUT helpful. They did not care at all. I never EVER recommend buying tickets off of Stubhub. It’s a scam that allows people to be scammers!!”
“BIG FAIL! I purchased VIP parking through StubHub and after not receiving tickets I contacted StubHub more than three times! I never did receive the tickets and worse yet, they refused to give me a refund! VERY DISAPPOINTED!!”
“StubHub is trash. Can’t trust them at all. They sold out twice and showed up at door and someone else had already got in. They don’t care left us with nothing….will never use them again. Criminals”
“I am visiting from Australia and I'm using an American sim ordered two tickets to The Rolling Stones and I couldn't down load my tickets and I was pretty frustrated, to say the least. But I spoke to a calm customer service representative who calmed me down and was exceptional in her care and work ethic ...thankyou Deborah thankyou...you are a star 🌟”
“StubHub does not stand behind their tickets. If you can not download your tickets too bad! They will not refund your money and they claim to have no record of your chat with them. NO TICKETS, NO REFUND AND YOU ARE A LIAR. DON’T USE STUBHUB!”
“On Saturday May 25th my husband received 2 emails stating tickets were ready to accept. One order was for $1,089.16 and another for $3,770.94.
These were fraudulent purchases. One was for a fight in Georgia that same night and the other is for one ticket to a Taylor Swift concert in Miami.
We live in Oklahoma. I immediately called Stubhub and reported both purchases fraudulent. We called the bank and shut off the debit card and the charges were still just pending so we had to wait to dispute the charges until they fully processed through.
Meanwhile Stubhub told us these would be escalated to their fraud department.
We received an email back stating they reviewed the purchase and deemed it to be non fraudulent. What??
These are 100% fraudulent! I called them again and the representative said he would send these back to their fraud department. Again these people deemed the purchases as not fraudulent. So long story short, Stubhub DOES NOT have a fraud department and they let someone steal nearly $5,000.00.
Our bank is reimbursing us but the fact the thieves will have no consequences and STUBHUB had ample time to stop these tickets is disgusting!
We have never used Stubhub and the one interaction we have is when someone hacked our account and they did absolutely nothing about it is horrible.
DO NOT EVER USE THIS COMPANY!”
