“Didn’t receive tickets in time. Agents were helpful but left out KEY information on the refund process. Case was escalated and I had an agent named, Maria, tell me it was my all my fault. Invest in more training!”
“I bought tickets off stub hub that are mobile tickets but stub hub did not inform me that I would not be able to get my tickets until the game day ( not even guaranteed). I wish they were more clear because if an emergency happens, you can’t rely on having the tickets or ticket seats to be able to sell them prior. If you do try to sell, they ask for a code that they don’t even provide you with. I won’t be able to know the seats. Also, they price their tickets differently, my fiancé and I checked the same tickets out and they were more expensive on his app.”
“I sold my tickets to a concert in October that was unfortunately cancelled but rebooked 5 months later. Not only have they held my money for that entire time, they then cancelled the payment back to me after the show in March until I gave my SSN, which doesn’t feel safe. Now they’re telling me that it takes 13 calendar days for my money to get to me. I just want my money without the unnecessary delays.”
“I was extremely happy with my purchase from "Stubhub".
My Friend and I had a marvelous time at the "Katt Williams Comedy Show" on April 5th in Atlantic City.
We were even more happier to be mysterious upgraded from floor seats (row-25), to floor seats (row-10).
Thanks Stubhub”
“I bought same day tickets to see the LA philharmonic Orchestra. However, the tickets that were transferred were for the following day. Customer Service stayed on the line with me until they transferred new tickets to me and I confirmed all was good. It was a little nerve wracking but the woman was patient and made sure all was good before the call ended. Much appreciated.”
“Tickets came 10 days before event, with suspect weather,the first day of Masters was in jeopardy,not only did Augusta National keep us posted,but also StubHub was on it and texted me 3 times with updates including the delayed opening of the course.We got right in for half a day before lightning closed the course for the day...great day and StubHub was with us all the way....”
“Stubhub seller could not provide first tickers so stubhub immediately sent me other tickers for no extra charge and even better seats :)
Process was so smooth. Definitely purchasing with stubhub again!”
“I bought tickets to an NBA game. With 1 hour to the game starting (7PM), I still hadn't received the tickets I purchased despite assurances from StubHub customer support it would come through.
With 45 minutes to go, I got an email saying the seller couldn't be contacted and they offered me alternative tickets or a full refund.
Whilst that sounds like a satisfactory outcome, the alternative tickets were worse in terms of view and position inside the stadium. I was urged to choose quickly as the alternate options disappeared, presumably to other clients also scammed by StubHub.
I could have taken the full refund but I had travelled to the game and alternate ticket sellers like Ticketmaster and StubHub itself were now double what I originally paid.
When I asked to escalate the complaint, I was told there was nothing they could do.
Do better StubHub and for anyone reading this - avoid them.”
