“We spent almost $1000 on two tickets for an event 7 months in advance. Upon learning that the event DID NOT GUARANTEE US SEATS despite paying almost $500 per ticket, we decided to sell out tickets.
We also learned that the tickets, paid for 7 months in advance, may not arrive by Sept 19th, at which point we would be at the event, out of state, and not able to receive them. Horrible arrangement.
I spent 2 hours on the phone tonight trying to find a person who spoke clear English and who understood the policies of releasing a ticket for sale. Finally, at almost midnight, I asked for a supervisor and was told, "I don't think one will be available to pick up your call". When I asked, several times, if he meant there were no supervisors on duty, he said no, there were supervisors but "they are busy". I said I'd wait. He said I shouldn't bc they would remain busy. Repeatedly I asked if there were any supervisors even on duty, as they are a 24-hour number, and he finally admitted after 15 minutes of going round and round that NO, there aren't any supervisors on duty for the next 12 hours. The people I spoke to were unhelpful and gave conflicting information. Everyone refused to back up what they were saying with a written email.
They made $350 selling me the tickets in the first place and now stand to make 15% of the value if the tickets sell. The person who buys them will also pay 10% of the sale to them.
Stubhub sucks. Zero stars. Never againl”
“We bought two tickets to Cha Eun Woo concert for $865 plus $365 service fee for two tickets in Mexico city on 6/5. The tickets were supposed to arrived on 5/28, but it did not showed up. We have to call Stubhub several times before they contact the seller and send us the tickets. What is worse is that we told them we are flying out on 6/4 to Mexico City and that we need the tickets before we go. They told us that we need to chase after FedEx since the tickets are with FedEx. After several calls with FedEx and we have to chase after FedEx deliver truck to get the tickets before we fly out. On the day of the concert we found out that the paper tickets are no good. Lucky we found someone from the US that have the same issue that speak Spanish, and they were able to call Stubhub and get us the digital tickets after one hour of calling them. This is ridiculous that Stubhub charges almost half the price of our tickets, but did not deliver us the tickets as promised. We have to do our own chasing and lucky that we found good samaritan to help us get the correct tickets to go to the concert. Never again, we would buy anything from Stubhub. They are unreliable and charge so much with no accountability. Of course they told us that if the tickets do not get to us on time, they will refund us. We told them that we want the tickets and not the refund since we already paid for our flight and hotel to see the concert in Mexico City. I am attaching some of the chat history.”
“This company is a scam. You are better off with ticket master
You will get no benefit off this company. The tickets are priced the same it serves absolutely no purpose whatsoever and they will rob you if you try to sell tickets with them. Avoid.”
“Would highly recommend nobody to order tickets of StubHub purchase five tickets for the 7th of June for Morgan Wallen give me three of those tickets for the 6th of June and the other two for the 7 of June and they said they were not refund me they are not very helpful on the phone so I will request a refund from my bank they have refunded me do not buy your tickets from here just paid a little bit extra at Ticketmaster”
“If I could give zero stars I would. They provided the seller the wrong email address to send the tickets to. Then send the tickets could not be sent to my email address bc they were already sent to am email address (which did not exist). They said there was absolutely nothing they could do after spending hours on the phone with them. Traveled internationally, spent $400 on tickets I didn't get, and missed the event. Absolutely TERRIBLE EXPERIENCE.”
“My review for StubHub is a -0 which is listed. This company is a Hugh rip off and can't be trusted. StubHub say they are a 3rd party company and once they receive your funds they won't return them no matter what.”
“We ordered tickets to a show in the spheres in Las Vegas . Paid online, however stubhub did not send the tickets via email. SH kept saying they did and could not send it again, and this was 48 hrs out , on the day of the show still no tickets, and SH did not contact us on the status, like they said . 30 min before show SH said just go to the sphere and pick it up… wtf. The person who sold the ticket could be reach and customer svc person sounded like he was in India. What a cluster … we opt for a refund online and dunno how that’ll turn out . When things go wrong SH customer svc cannot help you out . What a waste of time . Never will use them again”
“Horrible experience. Bought tickets in NOVEMBER as a gift. Tickets were said to be not valid at venue- JiffyLube in Bristol VA. Terrible service. Multiple agents. Said there was a failure at venue. Will never use StubHub again. Used live chat multiple times as well as calls”
“Purchased tickets for the Eric Andre show for about $200, and I got my email with my code for the tickets. Went to put in the code and had my tickets in my account. I get to the doors of the venue, after driving about 2 hours out of my way, just for the tickets to not be in my account. I purchased two other tickets after the stubhub ones the same day I got the stubhub ones, so I brought two extra friends (4 of us total). Scanned their tickets from ticket master, and when I went to find mine and my husband’s on stubhub they couldn’t be found; my friend ended up purchasing me and my husband a last minute ticket right outside the venue so we didn’t waste two hours of driving there and two hours driving home. Since sales are final, I won’t be getting my $200 back, and I’ve learned I’ll never ever in a million years use them again or recommend them to a friend. Unreliable, a scam, and not worth the hassle…if I’m going to be f***** by a ticket company, then it’ll be ticket master; rather pay their fees than to be shafted tickets”
“Sold ticket for concert June 6 on StubHub website. When I received ticket e-mail for ticket it was for Oct 1.
Called StubHub they confirmed I had purchased a ticket for June 6 but the had no responsibility and would not issue a refund although there website offers 100% refund if the tickets arent delivered ...
They said there was no responsibility for the wrong date being posted on there website”
“I will never get evolved with this company again, what a crew of people who could care less about their customers. I have 10+ man hours trying to get tickets forwarded to my son. If they are the only alternative, I guess I’m done going to concerts or games. Most frustrating crew of misfits ever.”
“Not sure how this company is allowed operate. I looked behind the transaction curtain and found that in most cases they rarely have the tickets, or the seller's. It's a poorly written algorithm that generates tickets available based on market demand and market sales. They then go fishing for buyers, they then make false sales to buyers. Once the buyer engages with payment for services, StubHub use's their money on the open trading market to make money with the hidden float within their transaction system. They do facilitate and execute on their core business model but the real money exists in the "float" behind the curtain. It's one of the oldest slight of hand money making schemes.
How you proceed is up to you, spin the wheel, roll the dice or pull down the handle to get rid of the smell.”
“Stub hub sent us wrong tickets. They realized and sent us an email when we called them they did nothing for us venue was sold out we lost $1,300 tickets and $1,500 hotel. We had already taken vacation from work. Saved for this trip for 2 years.”
“i had great Esperance with cesar from stubhub. hes the only person who really helped me out with an issue i have been having for over 20 days now. he was quick to respond and quick to get the problem resolved. im very pleased with his help. 10/10 recomment him.”
“This company is a joke they promised a guarantee and 3 hours before the event they emailed me saying that they gave me a refund. The worst part is they were supposed to be a birthday present. Would never recommend!!!”
“Never buy a ticket through this company. I went to a show with a headliner cancelled last minute and they told us that we will get a full refund for anyone that did not want to attend because we were there for that band.. stubhub denied the refund for tickets that were supposed to be a guaranteed refund. I will NEVER buy anything from this company ever again.”
“They sold me a fake ticket for the F1 in Italy and refused to give me my money back. The police in Italy confiscated our ticket, and not only us there was 100’s of people that had bought through them and were fake. Had to buy a ticket at the venue again, and could not find for the same section we had.”
