“Tickets purchased through StubHub must be accessed through Ticketmaster, which they don’t tell you when you purchase them. If you have a problem it’s Ticketmaster, you are sunk. I am not able to access my ticket. Ticketmaster says it’s a StubHub problem, StubHub says it’s a Ticketmaster problem they have both told me they can’t help me, so I am out a very expensive ticket. They do not stand behind their products. Do not trust them.”
“Horrible customer service, will never use them again. Ended up paying for other people’s tickets due to an error on their part for a show I ended up not being able to see.”
“I bought tickets through Stub Hub for a Milwaukee Brewers baseball game. There was unexpected flooding and half of the parking lots were not in use at the stadium due to the flooding. I sat in traffic for an hour and a half only to travel one mile. I missed the game and had to drive 2 hours back home. Because I bought my tickets through Stub Hub, I did not receive the credit that fans who bought their tickets through Milwaukee Brewers did. I was told to call Stub Hub because they had my money. When I called they told me “We are not able to do anything about this because the transaction has already gone through and it is out of our control.” Will not be buying through Stub Hub anymore in case an emergency happens that is outside anyone’s control. You will not get compensated under any circumstances.”
“Don’t ever buy from them. We bought tickets for right next to the stage 2 weeks in advance and the night before the concert, they tell us they can’t “fulfill” the tickets so we can either get a refund or pay the SAME PRICE for nosebleeds which is all that was left. Absolutely ridiculous, no idea how they’re still in business.”
“Purchased 4 tickets to see the Backstreet Boys in Vegas. Spent 4k on flights and hotel, 2k for the tickets, and on the day of the event, upon attempting to retrieve my tickets, I received notification that my tickets were retrieved by someone else. Spent the entire day on the phone with Stubhub's customer support and was met unprofessionalism and lies. They informed me that emailed the seller and their email bounced. They strung me along, directing me to call back several times throughout the day and promised me a link to obtain comparable tickets, but they never did. Several calls took over an hour just to reach an agent. I asked for a refund several times and never received the link for it. I had to contact my credit card company to dispute the charge. Stubhub is corrupt. Their agents are rude and unprofessional, often terminating my call when I expressed concern and frustration. Their call center is based in India and there is an immense language barrier. Do not ever purchase tickets from this company.”
“There are so many ticket sites and I’ve never had a problem with StubHub. The process of getting the tickets was easy and I was able to add them right away to my apple wallet. I will definitely use StubHub again.”
“I
We bought ticklers to a concert at a good price. We had to travel for hours to get the where the concert was going to take place. The tickets were not yet in my control. Thankfully the tickets arrived the day of the concert. Not going to lie I thought it was going to be a scam. I don’t know why they just don’t send you the tickets instantly after you buy them. I was so nervous I was looking to buy another pair of tickets. They should change that!!!”
“I got the tickets at a good price and had no issues accessing the concert. I was concerned about potential issues as I have heard many stories but I was fortunate!”
